Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#10436121November 16, 2011
VISIBILITY
TL* THE CONTACT OWNS A 1997 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT NOTICED THAT THE DEFROSTER WAS NOT FUNCTIONING AND THE WINDSHIELD WOULD NOT CLEAR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THE DASHBOARD WOULD HAVE TO BE REMOVED AND THE BLENDING CHAMBER WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 126,000. UPDATED 07/10/13*LJ UPDATED 07/12/13 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435949November 15, 2011
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEN I DRIVE MY VEHICLE, I PRESS THE GAS PEDAL AND IT FEELS HEAVIER THAN NORMAL. THEN WHEN I PRESS THE BRAKES TO SLOW DOWN IT HAS A CLOCKING SOUND. AND IT PULLS BACK WHEN I PRESS THE GAS PEDAL TO GO FASTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419990August 18, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 35 TO 40 MPH OVER A ROAD BUMP, THE VEHICLE WOULD SEEM TO SHIFT TO THE LEFT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THE FRONT STABILIZER BAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413385July 18, 2011
SEATS, SEATS:FRONT ASSEMBLY:POWER ADJUST
1997 FORD EXPLORER AND BEGAN TO BACK OUT OF MY PARENTS DRIVEWAY ON THE WAY TO WORK. I USED THE ELECTRICAL SEAT MOVER BUTTON TO MOVE MY SEAT BACK A FEW INCHES AND WITHIN ONLY 10 SECONDS SMOKE WAS IN MY FACE. I JUMPED OUT OF THE CAR, TURNED THE CAR OFF, AND RAN IN MY HOUSE. I GOT WATER TO TRY AND EXTINGUISH THE SMOKE AND OPENED MY BACK DOOR AND LOOKED UNDER THE SEAT AND THERE WAS INTENSE SPARKING WHICH TURNED INTO FLAMES AND WITHIN MINUTES MY ENTIRE VEHICLE WAS ENGULFED IN FLAMES. FIRE AND POLICE CAME AND EXTINGUISHED IT AFTER FLAMES REACHED ABOUT 20 FEET. THERE WAS PROPERTY DAMAGE, WITH ALONG LOSING THE ENTIRE VEHICLE (ENGINE WAS SOMEHOW IN FINE SHAPE), BUT LUCKILY, IT HAPPENED WHEN I WAS IN MY DRIVEWAY AND NOT ON THE HIGHWAY AS I AM ALIVE. I SENT FORD 40 PICTURES, POLICE REPORT, VIDEO OF THE INCIDENT THAT WE CAUGHT, TITLE OF VEHICLE, ETC. IT HAS CAUSED ME AN INCREDIBLE INCONVENIENCE IN MY LIFE, I NOW WALK A MILE TO A SUBWAY STATION WHICH TAKES ME TO A TRAIN STATION WHICH THEN GETS ME TO WORK. KNOWING IT WAS AN OLDER CAR, BUT A POPULAR ONE AT THAT, I FIGURED THAT FORD WOULD REIMBURSE ME WITH A USED CAR AND THE PROPERTY DAMAGE, ESPECIALLY GIVEN HOW LUCKY THAT NO DEATH OR INJURIES RESULTED. THEY INFORMED TODAY THEY WOULDN'T GIVE ME A DIME BECAUSE THEY DON'T DEEM THAT A DEFECT THROUGH THEIR ANALYSIS (THOUGH THE CAR SITS LIKE A TOXIC WASTELAND IN MY DRIVEWAY WITH NO ONE FROM FORD EVEN INSPECTING IT). THEY CAME TO THEIR DECISION WITHIN ONE DAY OF HAVING MY MATERIALS. *KB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10398035April 27, 2011
SEAT BELTS, SEATS
TL* THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE REAR OF HIS VEHICLE AND THE DRIVER SIDE SEAT BELT FAILED TO RESTRAIN. THE CONTACT RECEIVED INJURIES TO THE SHOULDER AND NECK. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE FAILURE WAS LOCATED AT THE DRIVER SEAT. THE DEALER ADVISED THAT THE SEAT WAS DETACHED FROM THE BASE AND CAUSED THE SEAT BELT BUCKLE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 100,000. UPDATED 06/01/11*LJ UPDATED 1/19/2012 *LN *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10396682April 18, 2011
STRUCTURE
SEVERE RUST ON THE FRAME OF A 1997 FORD EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395889April 14, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: NHTSA CAMPAIGN ID NUMBER: 00V422000 (VEHICLE SPEED CONTROL). THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED THE CONTACT TO RETURN AFTER THE FIRST OF THE YEAR TO HAVE THE RECALL REPAIR PERFORMED. A FEW MONTHS LATER WHILE DRIVING 35 MPH, THE STEERING WHEEL AND BRAKES FROZE WITHOUT WARNING. THE CONTACT CRASHED INTO A POLE AS THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE AND ACCELERATED BACKWARD. THE DRIVER SUSTAINED MAJOR INJURIES AND WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE POLICE WERE CALLED AND A REPORT WAS FILED AND AVAILABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED AS DESTROYED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 06/02/11 *BF UPDATED 1/18/2012 *LN *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10393408March 27, 2011
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
ABOUT A MILE FROM AN INTERSECTION I NOTICED THE CHECK ENGINE LIGHT TURNED ON. APPROACHING THE TRAFFIC LIGHT MY BRAKE PEDAL HAD LOST PRESSURE AND WENT TO THE FLOOR. I HAD TO PUMP THE BRAKES TO GET THE VEHICLE TO STOP. I NOTICED SOME SMOKE COMING FROM THE DRIVER SIDE OF THE HOOD BUT THOUGHT IT MIGHT BE FROM THE OLD PICKUP TRUCK NEXT TO ME. THE LIGHT TURNED GREEN AND THE VEHICLE "SPUTTERED" SUFFERING A LOSS OF HORSE POWER BUT I WAS ABLE TO DRIVE THE CAR ABOUT 150 YARDS AND COASTED INTO A GAS STATION WHERE I PARKED AT THE FAR END AWAY FROM THE PUMPS. AT THIS TIME I NOTICED MORE SMOKE AND FLAMES COMING FROM THE DRIVER SIDE OF THE HOOD SO I WENT INSIDE TO ASK FOR A FIRE EXTINGUISHER BUT THE CASHIER SAID HE HAD NONE. I THEN ASKED TO HIM DIAL 911 BECAUSE MY VEHICLE WAS ON FIRE. I WENT BACK TO MY VEHICLE AND REMOVED SOME PAPERWORK FROM THE SEAT AND WAITED FOR HELP TO ARRIVE. I JUST HAD THE VEHICLE SERVICED BY COVERT FORD ON MARCH 16, 2011 FOR THE FACTORY RECALL OF THE SPEED CONTROL DEACTIVATION SWITCH, (BRAKE PRESSURE SWITCH) WHICH IS WHAT I BELIEVE CAUSE THE FIRE. I BELIEVE THAT WHEN I HAD TO PUMP MY BRAKES TO STOP THE VEHICLE THE BRAKE FLUID WAS LEAKING ONTO THE EXHAUST MANIFOLD. ACCORDING TO THE FIRE OFFICIALS AT THE SCENE THERE WAS NO WAY TO DETERMINE THE POINT OF ORIGIN OF THE FIRE BUT THE DAMAGED AREA IS RIGHT BELOW THE BRAKE MASTER CYLINDER. (I HAVE PICTURES AND VIDEO). THANK GOD THERE WAS NO OTHER DAMAGE TO PROPERTY OR LIVES. I ONLY HAD LIABILITY COVERAGE SO I SIGNED THE TITLE OVER TO THE TOW TRUCK DRIVER AND LOST MY TRANSPORTATION. I BOUGHT THE VEHICLE ON APRIL 19, 1999, TOOK CARE OF IT FOR ALMOST 12 YEARS WITHOUT INCIDENT AND A WEEK AFTER HAVING IT SERVICED FOR A FIRE SAFETY ISSUE, IT CAUGHT FIRE AND BURNED. I PUT ABOUT 100 MILES ON IT AFTER IT WAS SERVICED BY THE DEALER BEFORE THE FIRE BEGAN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10381267February 9, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20-30 MPH, THE VEHICLE WOULD MISFIRE AND SEEM AS IF IT WOULD STALL. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT SHE NEEDED TO REPLACE THE ENGINE. THE MANUFACTURER WAS THEN CONTACTED AND ADVISED HER THAT HER VEHICLE WAS INCLUDED IN ANY RECALLS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379463January 28, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN HE WAS INFORMED THAT A FIRE HAD ERUPTED FROM UNDER THE VEHICLE. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OFF THE ROADWAY AND EXIT THE VEHICLE JUST AS IT BURST INTO FLAMES. THE POLICE ARRIVED TO ASSIST AND A POLICE REPORT WAS AVAILABLE. THE FIRE WAS EXTINGUISHED AND THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE PICTURES OF THE FAILURE AND DAMAGES. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS UNDER RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 98V060000 (FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS), WHICH COULD POSSIBLY HAVE BEEN THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 234,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10376549January 13, 2011
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT SMELLED GASOLINE IN THE VEHICLE AND AFTER LOOKING UNDERNEATH THE HOOD HE NOTICED THAT THE FUEL LINE WAS LEAKING FROM A BRACKET BEHIND THE MOTOR. THE CONTACT SPOKE TO THE MANUFACTURER ABOUT RECALL CAMPAIGN 98V060000, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, BUT THE MANUFACTURER STATED THAT THE RECALL HAD CLOSED. THE CURRENT AND FAILURE MILEAGES WERE 118,034.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371778December 20, 2010
VISIBILITY
WAITING AT A TRAFFIC LIGHT THE SUNROOF SHATTERED NOTHING BUT RAIN HAD FALLEN ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369738December 9, 2010
SEAT BELTS
TL*THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT STATED THAT THE SEAT BELT ON THE DRIVER SIDE WOULD NOT ATTACH. IF IT DID ATTACH, IT WOULD RELEASE WHEN THE CONTACT DEPRESSED THE BRAKES. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357776September 27, 2010
VEHICLE SPEED CONTROL
ACCELERATOR PEDAL CAME OFF WHILE DRIVING ON HIGHWAY I-95, HAD THE CAR TOWED BACK TO THE HOUSE, INSPECTED THE PEDAL AREA AND NOTICED THERE ARE 3 MISSING SCREWS AND ONE OF THE THREE OPENINGS IS NO LONGER USABLE. I'VE SEEN A LOT OF COMPLAINTS ON THE INTERNET ABOUT THE ACCELERATOR PEDAL COMING OFF ON FORDS. CONTACTED SAWGRASS FORD IN FORT LAUDERDALE, FL. A LOCAL DEALER AND THEY SAID IT WOULD BE $180.00 TO TAKE A LOOK AT THE CAR PLUS THE COST OF THE PART. FORD SHOULD BE LOOKING AT THIS AS A SAFETY MEASURE, SOMEONE COULD REALLY BE INJURED AND KILLED DUE TO THIS ISSUE. HOPEFULLY THEY WONT WAIT TILL A LIFE IS LOST FOR THEM TO LOOK INTO THIS AND POSSIBLY HAVE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356855September 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1997 FORD EXPLORER SPORT. WHILE DRIVING APPROXIMATELY 45 MPH SHE HEARD A TICKING NOISE. SHE WAS UNABLE TO IDENTIFY WHERE THE NOISE WAS LOCATED. SHE STATED THAT NO WARNING LIGHTS ILLUMINATED ON THE DASHBOARD OF THE VEHICLE. SHE CONTINUED TO DRIVE HOME AND PARKED THE VEHICLE. TWO HOURS LATER SHE STARTED THE VEHICLE, SHIFTED INTO REVERSE AND IT CONTINUED TO MAKE A NOISE. THE CONTACT STATED THAT WHEN THE VEHICLE STARTED THE NOISE WAS NOT THERE BUT AS SOON AS SHE SHIFTED THE VEHICLE INTO REVERSE, NEUTRAL OR ANY GEAR THE NOISE BEGAN AGAIN. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER OR LOCAL MECHANIC. THE CONTACT STATED THAT THE FAILURE BEGAN ON SEPTEMBER 20, 2010. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 229,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354963September 11, 2010
SERVICE BRAKES, HYDRAULIC
FORD 1997 EXPLORER BRAKE LINE FAILED. ON MY CAR LAST YEAR AND MY FRIENDS THIS YEAR. DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349491August 15, 2010
STEERING, SUSPENSION
MULTIPLE ISSUES WITH VEHICLE WHEN TURNING EITHER RIGHT OR LEFT VEHICLE COMES TO A COMPLETE STOPS THEN A VERY LOUD BANG IS HEARD, TOLD IT WAS HUB BUT REPLACED HUB AND STILL HAPPENS, WAS ALSO TOLD IT WAS U-JOINT ON DRIVE SHAFT HAVE YET TO REPLACE IT HAVE NOT NOTIFIED DEALER AS OF YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348994August 12, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1997 FORD EXPLORER. WHILE DRIVING ON OCTOBER 3, 2008 WITHOUT WARNING THE FRONT END OF THE VEHICLE CAUGHT FIRE. THE DRIVER AND PASSENGER WERE ABLE TO EXIT THE VEHICLE. THE PASSENGER SUSTAINED INJURIES TO THE ARM AND SHOULDER. THE MANUFACTURERS RECALL LETTER 00V422000, VEHICLE SPEED CONTROL WAS RECEIVED IN NOVEMBER 2009. REPORT 378123209 WAS FILED WITH THE MANUFACTURER; HOWEVER, THE FAILURE COULD NOT BE INVESTIGATED, BECAUSE THE VEHICLE WAS DESTROYED. THE SUMNER COUNTY SHERIFF REPORT NUMBER WAS 9386782. THE FAILURE AND THE CURRENT MILEAGES WERE 130,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10348009August 8, 2010
TIRES, EQUIPMENT
SPARE TIRE HOIST CABLE FAILED ON 1997 FORD EXPLORER XLT, RESULTING IN SPARE TIRE BREAKING FREE OF THE VEHICLE WHILE IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345627July 27, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 35-40 MPH WHEN HE SMELLED A BURNING ODOR. THE VEHICLE WAS IMMEDIATELY TAKEN TO A LOCAL REPAIR FACILITY. WHILE EXITING THE VEHICLE, THE CONTACT NOTICED FLAMES ERUPTING FROM UNDER THE HOOD. THERE WAS NO PRIOR WARNING. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS COMPLETELY DESTROYED. THE CAUSE OF FAILURE HAD NOT BEEN DETERMINED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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