Ford Explorer Complaints (2022)

257 consumer complaints on file.

#11536551August 4, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, STRUCTURE:BODY
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The failure mileage was approximately 5,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536367August 3, 2023
WHEELS
VEHICLE REAR AXLES CLICK WHEN YOU PLACE VEHICLE IN REVERSE AND DRIVE THIS IS THE CV AXLES BREAKING EVENTUALLY LEADING TO POWER LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534550July 26, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Windshield stress crack developed overnight. First notices July 18th as small crack (less than 6 inches) on right top third. Over the week grew to 8 inches. Less than 10,000 miles and under 1 year. Ford considers this a wear item and is only covered for 90 days. Currently available for inspection. Not driving car in case the windshield completely fails. Windshield will be inspected and replaced by insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534227July 24, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The power lift gate was making a popping noise, so I took the truck to Ford for repair. They supposedly repaired the truck, but the power lift gate started opening and closing on its own and at random times. It also started to rain through the back glass, which caused mild in the truck. The warning states that the power loft gate should be completely closed or it can result in death, but it wasn’t able to close at all times. Ours safety was out at risk due to the power lift gate opening and closing at random times, which could have caused me to be hit, other drivers to be injured, and theft of property from other people having access while the power lift gate didn’t properly close. The problem was confirmed by a dealer. I showed video as well. The manufacturer has inspected the vehicle component, but they broke a panel on the driver door and tried to glue it on, so the manufacturer is dishonest. They also advised that I have a “bad car” but refuse to do anything. No it was no warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534136July 24, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car has recall for rear end bolt that breaks, took car in to have repair made. Came home with a software update that sets the park brake when you put car in park, and then when start the car and put into gear you press the accelerator or press the button, the car will lunge forward or reverse when you press accelerator, not safe at all! From what I have read the NHSTA approved this (fix) instead of fixing the sub frame and more bolts like it should be, instead of a auto parking brake that sets every time. I do feel this is a extreme safety issue and should be addressed immediately! Shame on you and Ford, an auto park brake is not a solution, only a poor band-aid !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534011July 24, 2023
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact stated while attempting to reverse into a parking spot, the gear shifter was moved to reverse(R) however, there was a 5-second lag before the transmission selected the intended gear. The contact stated no warning light was illuminated. The contact stated while receiving an oil change at the local dealer, the dealer stated that the valve body needed to be replaced. The vehicle was repaired but continued to experience the same failure. The contact took the vehicle to back the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had been informed of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533334July 19, 2023
POWER TRAIN, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
When going from Drive to Reverse, the car will delay for 30 seconds to a minute and display a white vehicle screen. It will be inoperable during this delay time, which can be dangerous given the situation and I have almost been hit twice because of this delay. I am uncomfortable driving the vehicle, as not being able to put the car immediately into reverse in any given situation is dangerous for both myself, my children and anyone else on the road. The vehicle has been into the dealership, they said no issue exist. However, after picking up the vehicle the concern still exist and now I am stuck with a vehicle that I cannot drive. No warning messages are being displayed, this is one reason why the dealership is saying there is no issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532405July 14, 2023
ELECTRICAL SYSTEM
The AC has been blowing hot air. I took it to Ford motor service department and they said there was a Freon leak and a hole in the condenser. I had several other mechanics look at it and they said that it is fully charge with Freon, is no leak and the compressor is turning fine. Today it was 108 inside my car with all the windows down driving from work. It is suffocating driving it like that Ford charge me $170 to diagnose it and refused to cover it under warranty. The other mechanics that looked at it do not agree with Ford’s diagnostics and felt that it was an electrical problem that was not allowing communication to properly. Turn the AC on to blow cold air. My vehicle has been in the service department for other times for electrical issues. I also reached out to Ford to see if there was a lemon law regarding my 2022 Explorer. They told me because my car was over 24,000 miles I would not qualify my only option at this point is to trade in the vehicle, which they are giving me $14,000 less on because of the electrical issues at Ford . I’m a registered nurse, working full-time and a single mom with a daughter that is going through chemotherapy right now. I really expected the dealership to be more honest and their service department about what is actually going on with a car and actually try to help us. Instead, I believe they’re being dishonest and not assuming what is really wrong with the vehicle. I’m hoping that you guys will help consumers like myself by informing us to make better decisions when purchasing a new vehicle. Thank you in advance for everything that you do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532389July 14, 2023
POWER TRAIN
While attempting to reverse the vehicle has a delay, or rolls forward, and then vehicle will hard shift into gear quite roughly. the vehicle was taken to the dealership in 02/23 for repair where it spent 2 weeks at a mileage of 5650. the dealership did what they would fix the issue. Well in June 2023 the issue started happening again, and now slips while driving. For as much as i paid for this car, this should not be happening. It is a serious safety hazard that could result in an accident or someone being hurt. My vehicle should not have to go back into the shop again, and Ford needs to resolve these issues, or provide replacement transportation given the amount of time the dealer has to have for repairs. This is my only vehicle. They should replace the transmission, and see if it resolves the issue. This is a know issue, and it needs fixed asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531079July 8, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Ford explorer didn’t recognize the vehicle coming from right side and it didn’t applied emergency brakes as well as it didn’t show any forward collision alert also.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11530890July 7, 2023
AIR BAGS
The contact rented a 2022 Ford Explorer. The contact stated that while her husband was driving approximately 65 mph, attempting to slow down, he crashed into a deer. There were no warning lights illuminated. The passenger-side front knee air bag was partially deployed. The passenger sustained bruising to her lower leg. There was a plastic substance released from the air bag which cut her ankle. The passenger was taken to the hospital where medical attention was provided. The vehicle was towed to a tow lot. A police report was filed. There were no reported fire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11529823June 30, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Ford Explorer Pre-Collision (Forward Collision) not worked properly to detect the car and apply the brakes. While i am driving Ford Explorer 2022 XLT vehicle came from Right side and the Explorer did not recognized the Vehicle (Jeep Wrangler) to apply the brakes. This incident happend on June 4, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529586June 29, 2023
BACK OVER PREVENTION, POWER TRAIN, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the vehicle was shaking and slow to respond. The contact stated that the back over prevention camera screen was gray while the vehicle was rolling backwards. The contact stated that the back over prevention camera screen then turned blue. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired due to a scheduling issue. The manufacturer was contacted and referred the contact back to the dealer. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529026June 26, 2023
POWER TRAIN
it jerks and the gear change is felt a lot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529002June 26, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
I was backing up at low speed (less than 1 mph) to park by gently letting my foot off the brake to back. I was using the rear backup camera to gauge how far I could go back without striking the vehicle behind me. The screen showed video that I was still several feet away from the vehicle behind me when I felt a sudden bump. I stepped on the brake hard to ensure I was no longer moving but the camera still showed several feet between my rear bumper and the vehicle behind me. I put the vehicle in park and got out to verify that I had struck the vehicle behind me. I had. I returned to the driver’s seat, put the vehicle back in reverse to see what the camera showed and now it appeared on the screen that my bumper was touching the vehicle behind me. The video on the screen had absolutely froze while I was backing, which contributed to me making an error in judgement while backing, causing me to strike the vehicle behind me. The DuPage County Sheriff’s Office (Illinois) completed a crash report. SOPC23-08519
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528682June 24, 2023
POWER TRAIN
2022 Ford Explorer bought brand new from dealership, began noticing lagging in vehicle when going from DRIVE to REVERSE. Car will stall between drive and reverse in the neutral position for a period of time longer than normal (up to 10 seconds). This occurs on a regular basis, multiple times while blocking a road or parking lot while attempting to back into a parking spot, at which time vehicle appears to be in neutral and will roll forward or backward if not holding the brake which could cause the vehicle to hit buildings, people, other cars, etc. Only one warning light came on at one time stating “Transmission Fault stuck in park” and vehicle would not move or go into another gear. Vehicle taken to a ford dealer at which time they stated they did see the fault, did an update on the computer system which seemed to stop it and if it persisted the shifter would need replaced. Within only 1-2 days after leaving the dealership the car began to regularly and recurrently have the same fault of delaying from drive to reverse. This issue does not seem to occur when going from Park to reverse. This appears to be a persistent complaint from owners specifically of 2022 Ford Explorers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527710June 19, 2023
UNKNOWN OR OTHER
1. My 2022 Explorer limited purchased mid Dec 2022 began having issues during shifting of gears and would stutter before jolting or would drive in the opposite direction when shifting btwn gears starting in Feb 2023. Ford would not give me an appt until may. In March I put the car in reverse in front of my child's daycare, it drove forward, hit a large vase and damaged the front end. Ford was contacted and again told me the earliest they could get me an appt was may. I recorded all events from there forward. In May my car was inspected and numerous error codes were found. One of which was a "gear shift lock solenoid/actuator circuit 'A' range/performance". They ultimately fixed the faulty shifter. But refuse to repair the front end damage to the vehicle caused by the malfunctioning shifter stating "I should have braked". There was a list of error codes they told me have been addressed but on the final invoice it also states one has not. But they have refused to provide me with a list of interpretation for the errors codes. 2. This faulty gear shift could have resulted in severe injury to myself or a bystander. When I contacted ford after the accident they continued to disregard my safety concerns and would not provide me w an early appointment to investigate these serious problems 3. See answer 1 4. No. The car functioned normally from purchase date in mid December to mid-late Feb when symptoms began without warning and occurred intermittently until the car was assessed the first week of May
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11526932June 14, 2023
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact stated while driving approximately 55 MPH and ascending an incline, the transmission slipped out of gear, and the vehicle started to lose motive power. The contact stated that the “Pre-Collision Assist Unavailable” and “Powertrain Malfunction/Reduced Power” warning lights were illuminated. The contact stated that the vehicle would rev when the accelerator pedal was depressed; however, the vehicle failed to respond. The contact was able to return to the original destination however, the vehicle had to be restarted for the vehicle to operate as needed. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525780June 7, 2023
BACK OVER PREVENTION
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number 23V022000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no information of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525493June 5, 2023
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact stated while driving 40 MPH and approaching a stop light, the vehicle failed to decelerate as needed. There was no warning light illuminated. The vehicle was taken to the dealer and an unknown valve was replaced; however, the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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