Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11661118May 15, 2025
POWER TRAIN
My check engine lights comes on and off reading that it is a failure with the catalytic converter. Check engine light had been on for 2 weeks I had already called Ford to set up appt. The evening before taking truck in check engine light went off. I called Ford 5/13/25 that light had gone off do I still take truck in. Since I received letter for recall, I took truck in for service . They say they only need to reprogram the PCM but now they are saying that the Catalytic Converter is bad and needs to be replaced costing $5000. What is Ford thinking this truck has been nothing but problems. I told tech that truck has been running accelerated for a few weeks when driving. Problem with check engine light could not be reproduced since it turned off the day before I had appt set. Rep told me that they just needed to see if they could read that it was the recall issue and they would just reprogram it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661261May 15, 2025
POWER TRAIN, ENGINE
Transmission has extremely hard downshifting which has required the tea be replaced. Vehicle will downshift so hard it feels like you have been rear ended. Vehicle has to be put into neutral and then back into drive. This is very hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660632May 13, 2025
VEHICLE SPEED CONTROL, POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated the transmission was slipping while driving at an undisclosed speed. The contact stated that on one occasion, while her daughter was driving 60 MPH, the transmission started slipping and the vehicle failed to accelerate above 60 MPH. There were no warning lights illuminated. The contact stated that the failure was related to TSB: 23-2120. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle needed to be test-driven. The manufacturer was contacted and opened a case. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660492May 12, 2025
POWER TRAIN, ENGINE
This suv has 10 speed transmission that has faulty harsh shifting hesitation, acceleration problem when shifting on highway or in situations when you need to slow down and or accelerate. This has happened many times while trying to get on the highway and switching lanes. I have almost been run over because it stalled someone is going to get killed. I have had the Powertrain control module pcm reprogramed twice and it keeps happening. Ford is aware of this. They need to get this trucks off of the road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660535May 12, 2025
POWER TRAIN
At highway speed 70mph, I accelerated and the vehicle downshifted to 1st, followed by loss of gear with a loud clunk. Then alarming for transmission. After coasting to about 30mph the teansmission clunked again and powere cane back. Happened while passing a semi truck. This was reproduced multiple times, on demand and I have video documentation. Dealer eventually rehauled the transmission. But now its starting to miss gears / have hard shifts. This transmission is a Huge safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659797May 8, 2025
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving 65 MPH and depressing the accelerator pedal, the vehicle turned off and downshifted independently. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V197000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658456May 2, 2025
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated that occasionally, while putting the vehicle into drive or attempting to accelerate from a stop, the vehicle first hesitated or jerked before shifting into gear. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the CDF drums and seal in the transmission were faulty and needed to be replaced. Additionally, a transmission strategy download and transmission shift adapt tables needed to be performed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658238May 1, 2025
STRUCTURE
The contact owns a 2020 Ford Expedition. The contact stated that upon entering the rear passenger’s side of the vehicle, the folding seat gap hider panel was missing, leaving a deep hole on the floor, approximately 19 inches deep. The contact believed that was a serious safety concern for a small child. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657918April 30, 2025
ENGINE
The contact owns a 2020 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle at start-up. There was no warning light illuminated. The vehicle was taken to a dealer and was diagnosed with a defective cam phaser. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle for the failure and a case was filed. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657734April 30, 2025
POWER TRAIN
At 45000 miles the transmission started slipping gears, we took into our local ford dealership for a warranty repair. They had it for a month and a half stated the computer just needed reprograming. Well now we sit at 72000 miles and the vehicle needs a WHOLE new transmission. They are stating that due to axial movement of the CDF clutch cylinder bushing it has caused failure of the transmission. My vehicle has came to a complete stop no warning multiple times in the middle of the roadway, I have been stopped at a red light and when I hit the gas, the car rolled backwards. There were ZERO warning lights, only a hard shift every now and than. The car is currently at the dealership and ford is refusing to help even with multiple other vehicles with this same issue. They have sent me a 10k bill. From my understanding this same transmission has already been recalled in other ford vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657750April 30, 2025
UNKNOWN OR OTHER
The rear back up camera has recently been glitching and most times has a solid blue screen when car is in reverse. It was in for diagnostics, report came back stating: Verified customer concern; screen turns blue when vehicle is placed in reverse. Retrieved CMDTC B115E 08 stored current in IPMB. Verified gear selected matches commanded data in IPMB. Removed and tested circuit with known good camera, and rear view image works each time vehicle is placed in reverse, confirming circuit is good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657759April 30, 2025
POWER TRAIN
When accelerating quickly, such as to pass, the truck feels as if it is in neutral. when the gas pedal is pushed down, the RPMs jump up, but the truck doesn't accelerate. After letting off the gas, the RPMs will drop, there is a loud "clunk" in the rear end and then power will be restored. No codes are being stored to diagnose issue. Happens intermittently and all speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657180April 28, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Ford Expedition. The contact stated that when the A/C was activated, there was condensation pooling on the passenger’s side fuse box, causing the transmission to not be able to shift out of park(P). The contact stated that he was able to start the vehicle. The contact stated that numerous warning lights were illuminated. Additionally, the contact was unable to turn off the headlights. The vehicle was towed to a local dealer, who diagnosed the vehicle and determined that condensation had damaged the fuse box and caused the body control module to fail. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 20-2170 Water Leaking on Right Front Floor After A/C Use (Electrical System). The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656301April 23, 2025
SEAT BELTS
Safety recall issued but no parts and no date set. Go on record as stating the safety recall was issued, dealer contacted but no repair available and no estimated date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656428April 23, 2025
POWER TRAIN
The vehicle's transmission shutters upon rapid acceleration, especially at high speeds. It feels like it goes into neutral while trying to shift and jerks into the next gear. The RPMs shoot up and back down when this happens. You can also feel the car lose power (decelerate) when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654593April 14, 2025
POWER TRAIN
A 2020 vehicle with 80K miles is in need of a new transmission, after having hard shifting problems a few months previous. Rarely used for any towing. Appears to have a defective transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654596April 14, 2025
POWER TRAIN
We have replaced our transmission twice and sending the truck in for a third replacement. The transmission does not run smooth and when it shifts from 3rd to 4th gear it drops into gear very roughly. The last time it did this the TCM also faulted which stuck the truck in 7th gear while driving on a highway. Ford will only replace with the same part in a manufactured condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653983April 10, 2025
POWER TRAIN
My 2020 Ford Expedition was repaired by Ford (under the power train warranty) in early 2024 for down shifting and loss of power when attempting to accelerate. That repair took multiple weeks. Last week (March 2025), while driving on the highway at 75mph, the vehicle lost all acceleration and the power train warning light came on. We pulled over since we could not accelerate. The vehicle was brought to the same Ford dealership where they diagnosed another transmission issue. The vehicle remains at the dealership until Ford determines an exact diagnosis and how they will proceed. The vehicle has now had two major transmission issues, the second of which occurred at highway speeds. The vehicle was purchased new in June 2020 and currently has 56k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652562April 3, 2025
SEAT BELTS
use this car for business as part of my income. Ford has issued an Advance Recall Notice. In March 2025. I have not been able earn money because of the recall notice. Manufacturer recall number: 25S31 NHTSA Recall number: pending From legal advice, the Advance Recall Notice is for the dealers and is not an Official Recall Notice. Since the notice, I have been unable to rent out my vehicle. I have another Advance Recall Notice on my other vehicle a 2018 Explorer. I need to make a living. What actions can be taken.? I've called numerous times first to times, no answer phone just rang after initial message. The following times, a human answered after message but i was disconnected or inadvertently put on hold. Then steered to this page. Looking for some assistance. I have 2 vehicles down due to Advanced Recall Notices. I can't afford to have 2 cars down. What is going on here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651936April 1, 2025
POWER TRAIN
First my vehicle kept saying service shift system fault, then when the dealership did something to repair that, the next week they told me I need a new transmission. This put my family of seven at risk because the transmission started stalling while we were going on a trip and also had a hard time shifting to different gears and would make a clunking sound. We also started rolling backwards down a hill and barely made it up the hill. The car also started stalling while I was driving it on the interstate which almost made us get into a multi car accident at night. When I took my vehicle to one ford dealership they told me it was the transmission but when I took it to a different one they told me something else just for them to fix it and then a week later tell me it’s the transmission. My Expedition has been at the Ford dealership for over two weeks now because I’m trying to get goodwill assistance from the Ford corporate office. The warning sign that came on was service system fault and a wrench light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Expedition