Ford Expedition Complaints (2002)

340 consumer complaints on file.

#10462831June 23, 2012
ENGINE
SITTING IN A PARKING LOT SOUNDED LIKE SOMETHING HIT MY CAR . ENGINE STARTED RUNNING VERY BAD . FOR THE 2 TIME A SPARK PLUG HAD BLOWN OUT OF THE ENGINE. WAITING ON A TOW TRUCK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458079May 11, 2012
ENGINE
AS I WAS MERGING ONTO THE FREEWAY, I HEARD A LOUD BANG FOLLOWED BY A MOTORCYCLE SOUND OUT OF MY ENGINE MY CHECK ENGINE LIGHT CAME ON, UPON TAKING IT TO THE SHOP AND PAYING $94.50 JUST TO LOOK AT IT,I LEARNED THAT MY SPARK PLUG AND COIL BOX HAD EXPLODED OUT......THE REPAIR PLACE TOLD ME THIS IS A ON GOING PROBLEM WITH FORDS AND CHARGED ME $400 TO FIX IT... THIS SHOULD BE A RECALL?????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456322April 24, 2012
ENGINE AND ENGINE COOLING
I HAVE HAD SIX OCCURRENCES OF A SPARK PLUG BLOWING OUT OF THE CYLINDER HEAD. EACH TIME, IT BLEW THE COIL OFF ALSO. THE DANGEROUS POPPING AND VAPORS THAT BLOW FROM THE NOW OPEN HEAD ARE A SERIOUS IGNITION HAZARD IN THE ENGINE BAY. IT IS NOT ALWAYS THE SAME PLUG THAT HAS BLOWN OUT. THREE TIMES THIS HAS HAPPENED, THE THREADS THAT THE PLUG GOES INTO ARE STRIPPED. THROUGH RESEARCH, IT APPEARS THIS IS A COMMON PROBLEM AND ALTHOUGH I DID NOT ENCOUNTER A FIRE DUE TO THE VAPORS UNDER THE HOOD, IT HAS HAPPENED TO OTHERS BEFORE. THIS IS A PROBLEM THAT THE MANUFACTURER KNOWS ABOUT AND IS UNWILLING TO DO ANYTHING ABOUT. EACH TIME THE REPAIR IS EXPENSIVE AND THE UNCERTAINTY OF IF/WHEN IT WILL HAPPEN AGAIN IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455329April 16, 2012
ENGINE AND ENGINE COOLING
ENGINE BLEW OUT #3 SPARK PLUG. FORD DEALER SAID THAT THIS IS NORMAL! COULD CAUSE ENGINE FIRE BY IGNITING FUEL VAPORS FROM CYLINDER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454836April 11, 2012
VEHICLE SPEED CONTROL
SMALL FIRE EXTINGUISHED PRIOR TO FIRE DEPARTMENT ARRIVAL. FIRE OCCURRED ON A SENSOR ATTACHED TO THE BRAKE FLUID RESERVOIR. FIRE APPEARS TO BE CONSISTENT WITH SPEED CONTROL DEACTIVATION SWITCH AS PREVIOUSLY RECALLED. *TR NO DAMAGE OUTSIDE OF VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10454874April 11, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND SHUT OFF WHEN IT CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE AND THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER CONFIRMED THAT THE CRUISE CONTROL AND MASTER CONTROL SENSORS NEEDED TO BE REPLACED AS PER THE INSTRUCTIONS OF NHTSA RECALL CAMPAIGN ID NUMBER: 05V388000 (VEHICLE SPEED CONTROL). THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THE VEHICLE WOULD NOT BE REPAIRED UNDER THE RECALL BECAUSE THE CONTACT WAS SENT NOTICE OF THE RECALL AND NEVER RESPONDED IN ORDER TO HAVE THE VEHICLE REPAIRED. THE CONTACT STATED THAT HE NEVER RECEIVED NOTIFICATION OF THE RECALL. THE FAILURE AND THE CURRENT MILEAGES WERE 171,297.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10452912March 25, 2012
ELECTRICAL SYSTEM
VEHICLE WAS PARKED. OVERNIGHT, VEHICLE ENGINE COMPARTMENT CAUGHT FIRE AND ENTIRE VEHICLE BECAME ENGULFED IN FLAMES. TOTAL LOSS OF VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10449931March 1, 2012
ENGINE AND ENGINE COOLING
I'M NOT SURE THIS IS GOING TO DO ANY GOOD, BECAUSE I AM NOT THE FIRST TO LODGE THIS COMPLAINT. NOTHING HAS BEEN DONE SO FAR. THIS IS THE 5TH TIME THAT THIS PARTICULAR INCIDENT HAS HAPPENED TO ME. THE MOST RECENT WAS YESTERDAY 2/29/2012. I AM VERY GRATEFUL THAT I WAS DRIVING EACH TIME AND NOT MY WIFE OR KIDS. I HAVE A 2002 FORD EXPEDITION AND ON 5 DIFFERENT OCCASIONS OVER A TWO YEAR PERIOD, WHILE DRIVING ON THE HIGHWAY AND AROUND THE NEIGHBORHOOD, THE SPARK PLUGS HAVE BLOWN OUT OF THE CYLINDER HEADS. IT HAS NOT ALWAYS BEEN THE SAME PLUG. ON 3 OF THE OCCASIONS THE COILS BROKE OFF. I DON'T UNDERSTAND WHY ME OR ANYONE ELSE AS CONSUMERS HAS TO PAY FOR THE MISTAKES OF FORD'S POOR DESIGN FLAWS. THERE IS NO REASON WHY THIS HAS NOT BEEN A RECALL ITEM. IT IS CLEARLY A SAFETY ISSUE. IF THEY CAN RECALL A RUNNING BOARD LIGHT, THEN WHY HAVE THEY NOT BEEN FORCED TO RECALL THIS ITEM? I HOPE THAT IT DOESN'T COME DOWN TO SOMEONE LOSING THEIR LIVES, BEFORE SOMETHING IS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447475February 11, 2012
VEHICLE SPEED CONTROL
THE FORD EXPEDITION WAS PARKED AT WALMART AND JUST CAUGHT ON FIRE IT ALSO BURNT TWO OTHER VEHICLES BEFORE THE FIRE DEPARTMENT WAS ABLE TO PUT IT OUT,THE FORD WAS FULLY ENGULFED AND THE CAVALIER BESIDE IT WAS ALSO BURNING AND WAS COMPLETELY BURNT ON THE PASSENGER SIDE AND THE HONDA IN FRONT OF IT WAS ALSO DAMAGED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10447508February 11, 2012
ENGINE AND ENGINE COOLING
WHILE ENTERING A HIGHWAY (I-75) HEARD A LOUD NOISE FROM THE ENGINE. AFTER HAVING THE VEHICLE TOWED TO A SHOP, IT WAS DETERMINED THAT ONE OF THE SPARK PLUGS HAD BLOWN OUT OF THE ENGINE. IN JANUARY 2012 THE SAME THING HAPPENED AT START UP AGAIN IT WAS DETERMINED THAT A SPARK PLUG HAD BLOWN OUT OF THE ENGINE. FEBRUARY 2012 (TODAY) APPARENTLY THE SAME HAS OCCURRED WHILE ENTERING A HIGHWAY (I-75), I HAVE NOT HAD A SHOP LOOK AT IT YET. I BELIEVE THIS IS VERY DANGEROUS BECAUSE FUEL VAPORS COULD LEAK OUT OF THE SPARK PLUG HOLE AND CAUSE A FIRE OR EXPLOSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443768January 13, 2012
ENGINE AND ENGINE COOLING
# 3 SPARK PLUG BLEW OUT OF HEAD. I WAS TOLD MY FORD DEALER ITS COMMON AND FORD WILL NOT ISSUE A RECALL. TRITON ENGINES ARE FAULTY AND FORD KNEW THEY SOLD A BAD ENGINE FOR YEARS, THE GOVERNMENT MUST STEP IN. I NEED A REFUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442533January 5, 2012
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT WHILE CHANGING THE FRONT PASSENGER TIRE, THE VEHICLE WOULD NOT REMAIN STATIONARY ON THE JACK DESPITE BEING STOPPED ON A FLAT SURFACE. THE CONTACT BELIEVED THAT THE FAILURE DUE TO THE SHAPE OF THE JACK. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 99,908.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440500December 19, 2011
ENGINE AND ENGINE COOLING
STARTED VEHICLE AND BEGAN TO DRIVE WHEN SPARK PLUG FLEW OUT OF ENGINE AGAIN. THIS IS THE THIRD TIME THIS HAS HAPPENED AND FORD WON'T DO ANYTHING ABOUT IT. THEY CLAIM THAT THERE IS NO PROBLEM WHEN HUNDREDS OF PEOPLE HAVE HAD THIS HAPPENED. VERY COSTLY, TIME CONSUMING, AND STRESSFUL. THIS SHOULD NEVER HAPPEN AND FORD SHOULD TAKE RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440107December 15, 2011
SEAT BELTS
WE WERE REAR ENDED WHILE SITTING AT A REDLIGHT. THE IMPACT WAS HARD ENOUGH TO LAUNCH THE 6000 LB EXPEDITION 20-30 FEET INTO THE INTERSECTION. 2 OUT OF 5 SEAT BELTS OPENED UP AND THOSE 2 OCCUPANTS WENT FLYING AROUND IN THE CAR. THANK GOD IT WAS NOT A HEAD ON COLLISION. I NEVER RETESTED OR CHECKED THE SEATBELTS AND THE VEHICLE WAS TOTALED AND SENT TO A SALVAGE YARD IN NC BY TRAVELERS INSURANCE. INJURIES WERE WHIP LASH, STRAINED NECKS AND CERVICAL COMPRESSION AND CONCUSSIONS. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10434903November 8, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT WAS ACCELERATING FROM A STOP WHEN THE VEHICLE EXHIBITED AN ABNORMAL NOISE AND SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE CONTACT STOPPED THE VEHICLE AND FOUND THAT A FIRE HAD STARTED IN THE ENGINE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE AND DRIVE THE VEHICLE HOME. THE CONTACT FOUND THAT A SPARK PLUG HAD BLOWN AND CAUSED THE ENGINE FIRE. THE SPARK PLUG WAS REPLACED BUT THE FAILURE RECURRED FOUR TIMES AND EACH TIME, THE SPARK PLUG WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THE CONTACT THAT THERE WERE NO RECALLS FOR THE VEHICLE. A COMPLAINT WAS FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 145,000 AND THE CURRENT MILEAGE WAS 149,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10427903September 29, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 05V388000 (VEHICLE SPEED CONTROL). AFTER THE REPAIRS WERE COMPLETED, THE HORN AND SPEED CONTROL WERE STILL INOPERABLE. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 31,300 AND THE CURRENT MILEAGE WAS 31,400. CONSUMER IS UNHAPPY WITH DEALER. HAS TURNED THE WHOLE MATTER OVER TO LEGAL COUNSEL. UPDATED 11/16/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426523September 20, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT NOTICED SOMETHING LEAKING FROM UNDER THE VEHICLE. ALSO, WHILE THE VEHICLE WAS IN OPERATION IT WOULD BOUNCE UP AND DOWN ABNORMALLY. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT MILEAGE WAS 202,000. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421064August 22, 2011
ELECTRICAL SYSTEM
MY 2002 FORD EXPEDITION HAS SUFFERED NUMEROUS ELECTRICAL PROBLEMS. I RECEIVED A LETTER FROM FORD THE RECALL ABOUT THE CRUISE CONTROL SWITCH NO OPERATING PROPERLY, MY CRUISE CONTROL WENT OUT A WHILE BACK I DID NOT THINK ANY THING OF IT TILL MY TRUCK WOULD START UP BUT WOULD NOT COME OUT OF PARK, AND WHEN I TRIED TO CHANGE THE FUSES THEY WERE POPPING AS I CHANGED THEM OUT. WILL FORD REPLACE ALL DAMAGED ITEMS DUE TO THE CRUISE CONTROL SWITCH. MY ACTUATOR SWITCH BLEW OUT AND NUMEROUS PROBLEMS ARE GOING ON WITH MY VEHICLE NOW DUE TO THESE ELECTRICAL ERRORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416709August 2, 2011
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:MOUNTING
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, HE NOTICED THAT THE FUEL TANK STRAPS WERE FRAYING AND COMING APART, BUT THE FAILURE WAS NOT DUE TO CORROSION. AN AUTHORIZED DEALER WAS NOTIFIED AND THEY STATED THAT THE 2002 FORD EXPEDITION WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V385000 (FUEL SYSTEM, GASOLINE: STORAGE: TANK ASSEMBLY: MOUNTING). THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 70,328. UPDATED 9/13/11 *CN THE CONSUMER WAS INFORMED HIS VIN WAS NOT INCLUDED IN THE RECALL. UPDATED 10/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411137July 1, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
FORD TRITON 4.6L ENGINE SPARK PLUG BLOW-OUT OCCURRED TURNING A CORNER AT 30. THE VEHICLE IMMEDIATELY STARTED SPUTTERING AND LOST POWER. I HAD TO IMMEDIATELY PULL OVER AND GET THE VEHICLE OFF THE ROAD. THE SPARK PLUG HAD BEEN COMPLETELY BLOWN OUT OF THE ENGINE BLOCK AND TAKEN SOME ADDITIONAL HEAD WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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