Ford Expedition Complaints (2003)

615 consumer complaints on file.

#10080527July 7, 2004
STRUCTURE:BODY:DOOR, EQUIPMENT
PURCHASED NEW 2003 EXPEDITON EDDIE BAUER IN 10/03. DOORS RATTLE AS THOUGH THEY ARE NOT CLOSED. HAVE TAKEN VEHICLE BACK TO DEALERSHIP SEVERAL TIMES (THEY'VE HAD VEHICLE FOR CLOSE TO SIX WEEKS TOTAL). PROBLEM STILL EXITS. SOO MUCH BRAKE DUST ON FRONT WHEELS THAT THEY ARE PITTING. DEALERSHIP SAYS FORD WON'T COVER THE WHEELS BECUASE OF DUST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081867July 6, 2004
UNKNOWN OR OTHER
WHILE DRIVING, THE TRUCK CAUGHT ON FIRE. *LA THE CONSUMER WAS INFORMED THAT IT LOOKED AS IF A PIECE OF CARDBOARD WAS WEDGED BETWEEN THE MUFFLER AND THE CHASSIS TO STOP A VIBRATION. THIS WAS NOT ACCIDENTAL. FORD CLAIMED TO BE UNAWARE OF THIS PROBLEM. *SC *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10075542July 6, 2004
STEERING:RACK AND PINION:RACK, SEATS:FRONT ASSEMBLY:POWER ADJUST, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SERVICE BRAKES, HYDRAULIC
CONSUMER COMPLAINED ABOUT FRONT BRAKE ROTORS. THE FRONT BRAKE ROTORS WERE CHECKED ON THREE SEPARATE OCCASIONS BUT PROBLEM RECURRED. *AK THE DEALER TOLD THE CONSUMER THE PROBLEM WAS DUE TO DUST. THE VEHICLE WAS TAKEN TO TWO OUTSIDE SOURCES WHO CONCLUDED THAT THE BRAKES WERE BAD AND THAT THE ROTORS NEEDED TO BE REPLACED. THE CONSUMER HAS ALSO REPLACED THE STEERING RACK, SEAT MOTOR AND AUTOMATIC DOOR LOCK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078779June 24, 2004
TIRES, TIRES:SIDEWALL
THIS IS TO LET YOU KNOW ABOUT A POTENTIALLY DANGEROUS PROBLEM WITH THE CONTINENTAL CONTITRAC TR TIRES THAT CAME STANDARD ON THE 2003 FORD EXPEDITION. THE FOLLOWING IS A COPY OF AN EMAIL THAT I SENT TO THE CONTINENTAL CUSTOMER SERVICE DEPARTMENT. I THINK THAT HAS ALL OF THE INFORMATION YOU WILL NEED TO START LOOKING INTO THIS PROBLEM. PLEASE FEEL FREE TO CALL ME WITH ANY QUESTIONS SINCE I THINK THIS IS A VERY IMPORTANT ISSUE. YOU HAVE A LENGTH OF ONLY 2000 WORDS AND MY MESSAGE TO THEM IS TOO LONG SO PLEASE CONTACT ME FOR THE REST OF THE MESSAGE. DEAR RASHIDA, (OR WHOMEVER ELSE SEES THIS MESSAGE) I THANK YOU FOR YOUR HELP AND CONCERN THIS MORNING. I HAVE SOME INTERESTING NEWS. I THINK IT IS QUITE ASTOUNDING AND WILL WARRANT SOME MAJOR ATTENTION FROM THE POWERS THAT BE. NOT ONLY IS THE DAMAGE TO MY TIRES A MANUFACTURER DEFECT BUT THE DAMAGE IS IN ALL OF MY TIRES, INCLUDING ONE THAT WAS REPLACED ABOUT 6 MONTHS AGO. THE OTHER ORIGINAL THAT HAD TO BE REPLACED MAY HAVE HAD THE SAME PROBLEM SINCE IT HAD A GASH IN THE SIDE THAT CAUSED IT TO GO FLAT. AFTER TALKING WITH YOU I HAPPENED TO MENTION MY PROBLEM TO A NEIGHBOR WHO ASKED ME TO HAVE HER HUSBAND LOOK AT IT. AS IT TURNS OUT HE HAD BEEN A PLANT SUPERVISOR FOR KELLEY-SPRINGFIELD TIRES BEFORE MOVING UP TO THIS AREA. HE KNOWS ALL ABOUT TIRE MANUFACTURING AND TESTING. HE TOOK ONE LOOK AT MY TIRE AND SAID "THERE IS NO WAY THAT WAS CAUSED BY A RAZOR, THAT IS A DEFECT AND IT IS BAD NEWS." HE TOLD ME TO LET WHOMEVER I TALKED TO KNOW THAT THE TIRE IS SEPARATING "WHERE THE APEX MEETS THE SIDEWALL." HE WENT INTO A BIT MORE TECHNICAL DESCRIPTION BUT I AM NOT AN EXPERT SO I CAN'T ACCURATELY RELAY WHAT HE SAID. HE SAID IT IS A MAJOR SAFETY ISSUE AND HE BETS THAT A MAJOR RECALL WILL BE OCCURRING, HOPEFULLY BEFORE ANYTHING TRAGIC OCCURS. HE IS NOT AN OVERLY EXCITABLE MAN BUT HE PROBABLY TOLD ME ABOUT 10 TIMES TO GET THE TIRES OFF OF MY CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074937June 7, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
2003 EDDIE BAUER EXPEDITION - WE HAVE THE DVD PLAYER WHICH WAS ALREADY IN PLACE WHEN WE PURCHASED THE VEHICLE. WHEN THE SCREEN IS DOWN, IT IS ALMOST IMPOSSIBLE TO SEE OUT THE BACK WINDOW. I DON'T SEE HOW THIS CAN BE LEGAL, AS IT BLOCKS THE DRIVERS VIEW FROM APPROACHING EMERGENCY VEHICLES, AS IS WHAT HAPPENED TO ME THE OTHER DAY WHILE DRIVING WITH MY CHILDREN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074764June 3, 2004
POWER TRAIN:CLUTCH ASSEMBLY
LOUD ROAR FROM REAR END DUE TO GEARS NOT MESHING PROPERLY. THE FORD ZONE MANAGER TOLD ME TO TURN MY RADIO UP LOUDER IF THE NOISE WAS BOTHERING ME.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073863May 19, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THE DASHBOARD CONSOLE CAUGHT ON FIRE WITHIN 5 MINUTES OF THE VEHICLE BEING PARKED AND TURNED OFF. AT THE TIME OF THE FIRE TWO CHARGERS WERE PLUGGED INTO THE LIGHTER OUTLET AND THEY BOTH MELTED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10068501May 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
2003 FORD EXPEDITION WITH AROUND 17000 MILES. BRAKES ARE NOT RIDDEN. FRONT BRAKE PADS WORE OUT. FROM THE DEALERSHIP (MOSSY FORD, SAN DIEGO), "FORD HAS REDESIGNED THE BRAKE PADS AND WE NEED TO REPLACE ALL FOUR PADS." I ASKED IF THERE WAS A DESIGN FLAW WITH USING LOW QUALITY PADS ON THE ORIGINAL EQUIPMMENT. I ASKED IF THIS HAS BEEN SEEN BEFORE. NO ANSWER WAS GIVEN. I WOULD LIKE TO KNOW IF THIS IS A REPEATING THEME. IT SOUNDS PRETTY SUSPICIOUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072249May 6, 2004
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
CONSUMER WAS AT A STOP IN TRAFFIC WHILE GRADUALLY THE VEHICLE MOVED UP. UPON DEPRESSING THE BRAKES THE PEDAL WENT TO THE FLOOR AND WOULD NOT STOP THE VEHICLE. THIS PROBLEM OCCURRED MORE THAN TEN TIMES IN THE LAST SIX MONTHS. ALSO, WHILE DRIVING AT ANY SPEED THE ENGINE CHECK LIGHT AND BATTERY LIGHT CAME ON. SOMETIMES, THE LIGHTS BLINKED RAPIDLY, AND SOMETIMES THEY WOULD JUST STAY ON. DEALER EXAMINED THE VEHICLE SEVEN TIMES, AND WAS UNABLE TO RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071822April 29, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
WHEN SHIFTING VEHICLE FROM REVERSE TO DRIVE BOTH OUTSIDE MIRRORS WOULD ROTATE OUTWARD OR POINT TOWARD THE GROUND. MANUFACTURER IS AWARE OF THIS PROBLEM, BUT CANNOT RESOLVE IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071823April 29, 2004
LATCHES/LOCKS/LINKAGES
WHEN DOOR LOCK SWITCH IS DEPRESSED THE LOCKS FAIL TO RESPOND. CONSUMER MUST PUSH THE DOOR LOCK DOWN MANUALLY FOR SYSTEM TO ENGAGE. MANUALLY LOCKING DOORS WOULD CAUSE THE LOCKING SYSTEM TO ACKNOWLEDGE THAT A DOOR IS OPEN. THE SWITCH HAS BEEN REPLACED THREE TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071918April 29, 2004
SEATS:MID/REAR ASSEMBLY
FOUR YEAR CHILD SHOWED POSITIVE SIGNS OF SUFFOCATION AFTER BEING CRUSHED BY THE FOLDING THIRD ROW SEAT IN THE FORD EXPEDITION. *PH THE SEAT HAD BEEN IN FOR REPAIRS BEFORE BECAUSE IT WOULD FOLD WITHOUT THE USE OF THE SWITCH. *SC (THIS COMPLAINT WAS SENT IN BY THE FIRE CAPTAIN ON BEHALF OF THE CUSTOMER LOWELL SABISAGE.) *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10071641April 27, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKES PRODUCE EXCESSIVE DUST ONTO THE RIMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067903April 27, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES
A RECURRENT AND UNSOLVABLE PROBLEM WITH THE POWER EXTERIOR MIRRORS ON A 2003 FORD EXPEDITION. THE PASSENGER MIRROR IS INCAPABLE OF RETURNING TO ITS PRE-SET POSITION. THIS OCCURS WHETHER OR NOT THE "REVERSE AID" FEATURE IS ON OR OFF AND ALSO OCCURS WHETHER OR NOT THE "MEMORY" FEATURE FOR DRIVER 1 OR DRIVER 2 IS ACTIVATED. IT OCCURS ROUGHLY ONE-HALF OF THE TIME THE VEHICLE IS UNLOCKED EVEN BY THE SAME DRIVER (DRIVER 1) IN SUCCESSION. DUE TO THE FORD INSTALLED ALARM FEATURE, THE UNLOCKING FOB (OR THE DOOR MOUNTED KEYPAD) MUST BE USED. EACH TRIGGERS THE MIRROR FAILURE. TWO DEALERS HAVE BEEN UNABLE TO RESOLVE THE PROBLEM, EVEN AFTER MULTIPLE VISITS, HAVING THE VEHICLE FOR SEVERAL DAYS IN SUCCESSION, AND HAVING THE AVAILABLE FORD TECHNICAL SERVICE BULLETIN BROUGHT TO THEIR ATTENTION. FORD MOTOR COMPANY (ON LETTERHEAD CORRESPONDENCE) NOW DENIES THAT ANY PROBLEM EXIST WITH MY VEHICLE (AFTER DETAILED TELEPHONE AND WRITTEN CORRESPONDENCE). TWO NEIGHBORING ACQUAINTENCES WITH THE SAME YEAR AND MODEL VEHICLE HAVE EXPERIENCED THE SAME FAILURE WITHOUT RESOLUTION AS WELL. MULTIPLE POSTINGS ON THE NTSHA WEBSITE MAKE REFERENCE TO THIS SAME PROBLEM AND SPEAK OF FORD'S "PROMISE" TO RESOLVE. THIS IS A SERIOUS SAFETY DEFECT. EITHER A SOLUTION TO REMEDY THE PROBLEM SHOULD BE PROVIDED BY FORD OR THE VEHICLES SHOUDL BE RECALLED AND A MIRROR SYSTEM THAT HAS BEEN PROVEN TO FUNCTION PROPERLY SHOULD BE INSTALLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067762April 24, 2004
SEATS:MID/REAR ASSEMBLY
I AM A FIRE CAPTAIN WITH THE CITY OF VALLEJO. MY COMPANY TREATED A PATIENT THAT WAS CRUSHED BETWEEN THE ELECTRIC FOLDING 3RD ROW SEAT OF A 2003 FORD EXPEDITION EB. THE CHILD WAS 4 YEARS OLD AND SHOWED POSITIVE SIGNS OF NEAR SUFFOCATION. THE SEAT WAS CHECKED AFTER PATIENT TREATMENT AND IT WOULD NOT STOP FOLDING WHEN WE ATTEMPTED TO STOP IT USING OUR HAND TO PUSH AGAINST IT'S FORCE. THE OWNER OF THE VEHICLE (LOWELL SABISAGE OF 176 COLOMA WAY, VALLEJO CALIFORNIA 94589) STATED THAT THE SEAT HAD BEEN IN FOR REPAIR IN THE PAST BECAUSE IT WOULD FOLD UP WITHOUT THE SWITCH BEING PUSHED. ACCORDING TO OTHERS ON SCENE, THE SEAT AGAIN FOLDED UP WITHOUT THE BUTTON BEING PUSHED. *AK MY CONCERN IS THAT OTHER CHILDREN ARE AT RISK OF SIMILAR INJURIES. LUCKY FOR THIS CHILD AN ADULT CAME OUT TO CHECK ON HER AND FOUND HER BEING CRUSHED BY THE SEAT. PLEASE FOLLOW UP WITH THIS INCIDENT. THE VEHICLE VIN # IS [XXX]. VALLEJO POLICE MADE A REPORT OF THE ABOVE INCIDENT. THERE REPORT NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10071629April 23, 2004
SERVICE BRAKES, HYDRAULIC
REAR BRAKES NEEDED REPLACEMENT. (NAR) *PH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067688April 22, 2004
CHILD SEAT:RETRACTOR, EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:WINDSHIELD WIPER/WASHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
PURCHASED 2003 EXPEDITION XLT IN 9/03 AND HAD THE FOLLOWING PROBLEMS WITHIN ONE WEEK OF PURCHASE: A/C NOISE & DECREASED VOLUME WHEN MAX A/C IS ON; RATTLING NOISE FROM SIDE PANELS (WHICH ALSO SHOWED FADING WITHIN 3 MONTHS AND WERE REPLACED); WASHER FLUID LIGHT SHOWED LOW WHEN FULL; FOAM LOOSE AROUND DEFROSTER. BY 12/03, STEREO SYSTEM REPLACED DUE TO LOUD WHINING NOISE; HAS BEEN REPLACED 3 TIMES (PROBLEM STILL RECURRING); 2/04 SUN ROOF LEAKING PROFUSELY INTO 2ND ROW SEAT AREA (SAME PROBLEM OCCURRED A MONTH LATER THOUGH REPAIRED). WHEN DEALER'S SUBCONTRACTOR REPAIRED MOONROOF THE SECOND TIME, THE TECHNICAN NEGLECTED TO SCREW REAR SEATBELT BOLT TIGHTLY BACK TO SIDE PANEL. SEATBELT BOLT BROKE AWAY FROM SIDE PANEL WHILE CHILD WAS SITTING IN SEAT! DEALER REPAIRED AND CHECKED ALL SEAT BELT ATTACHMENTS AT MY REQUEST BUT DID NOT OFFER TO DETERMINE SOURCE OF PROBLEM UNTIL I INSISTED. SERVICE MGR INITIALLY REPORTED HE THOUGHT IT WAS A FACTORY DEFECT, UNTIL THEY RESEARCHED THE PROBLEM IN DETAIL. I STRONGLY RECOMMEND THAT FORD HAVE A POLICY THAT ANY SAFETY DEVICES REMOVED OR TAMPERED WITH DURING ANY REPAIR SHOULD BE DOUBLE CHECKED FOR PROPER OPERATION PRIOR TO RETURNING VEHICLE TO OWNER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066471April 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
2003 FORD EXPEDITION . FORD INFORMS ME AFTER ONLY 30,000 MILES THE TYPES OF BRAKE PADS USED DESTROYED THE ROTORS; MUST BUY NEW ROTORS AND PURCHASE THE NEWLY DESIGNED FORD BRAKE PADS WITH SPECIAL SPRINGS AND SUCH TO PREVENT THE FUTURE PROBLEMS WITH PADS THAT EAT ROTORS. BUT , THIS FORD DOES NOT CONSIDERED THIS TO BE DEFECTIVE. TOTAL COST FOR BRAKES ONLY - $ 909.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065704April 7, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
ACCORDING TO DEALERSHIP AND MANUFACTURER REPS, THE PROBLEM WITH THE SIDE MIRRORS AND THEIR PROPENSITY TO MOVE WITHOUT WARNING OR "POP" WHEN USING THE VEHICLES' REVERSE MIRROR FUNCTION, IS DUE TO POOR DESIGN FROM FORD MOTOR COMPANY. I HAVE BEEN TOLD THAT I AM JUST TOO TALL (6'3"), AND THAT THE LOCATION THAT I HAVE THE MIRRORS ADJUSTED IN, CAUSES THE HOUSING TO MAKE CONTACT WITH THE TILTING ASSEMBLY! I FIND IT HARD TO BELIEVE THAT FORD WOULD PRODUCE A VEHICLE THAT WILL NOT ALLOW YOU TO ADJUST THE MIRROS PROPERLY SO THAT YOU CAN SEE TRAFFIC BEHIND YOU, AND STILL BE ABLE TO USE A FUNCTION THAT WAS DESIGNED INTO THE VEHICLE! THE MIRROS MODULES HAVE BEEN REPLACED TWICE ON BOTH SIDES AS WELL AS THE MOTORS. I HAVE FILED A COMPLAINT WITH FORD AND HAVE BEEN TOLD THAT DUE TO THE DESIGN FLAW, THE VEHICLE IS AS IT WAS DESIGNED AND THEY HAVE NO INTENT TO REPAIR. GOOD LUCK SEEING TRAFFIC ON EITHER SIDE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064043March 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
MY BRAKES HAVE WORE DOWN VERY QUICKLY AND UNEVENLY SO I TRIED TO REPLACE MY BREAK PADS AND WHEN I REMOVED THE OLD PAD AND REPLACED THE NEW PAD THE CALIPER WON'T GO BACK INTO PLACE. AS IF IT'S STUCK. AND PRIOR TO CHANGING MY PADS AND MY BRAKES WEARING DOWN, I'VE ALWAYS HAD A LOUD SCRAPING SOUND DOWN NEAR MY BRAKE, ESPECIALLY WHEN EVER I TURN LEFT. I CHECKED WITH SEVERAL LOCAL AUTO PART DEALERS AND THEY SAID THEY'RE ALL SOLD OUT OF BRAKES DUE TO THAT PROBLEM. THEY HAVE BEEN HEARING A LOT OF THE SAME COMPLAINT. IN ADDITION, THERE HAS ALWAYS BE AN EXCESSIVE AMOUNT OF BRAKE DUST THAT ACCUMULATES VERY QUICKLY,(OVER 6HRS). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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