Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11611144August 27, 2024
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to be diagnosed. The contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610217August 22, 2024
SEAT BELTS
The vehicle was in park, with the engine running. The tailgate was open as I was loading a stroller into the back and my infant into a back passenger seat car seat. The driver's door was open, back drivers side door open, and tailgate open. The front passenger's seat belt pretensioner deployed and it sounded as though something hit the vehicle. I walked around the car to inspect for damage and even looked on top of the vehicle for damage. No damage occurred as nothing hit the vehicle. My wife got into the car in the front passenger seat and could not move the seat belt. I walked around and verified that it could not be moved as it was in the rest position with the pre-tensioner deployed. Issue: Non-event with front passenger seat belt pre-tensioner deployment Available to be inspected: Yes Safety at risk: My wife just had a c-section and if deployed with her in it, would have been much worse. Additionally, cannot use the seat now that seat belt is inoperable. Issue been reproduced: No. The pre-tensioner goes off with explosive charge making reproduction impossible. Warning lamps present: No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609020August 16, 2024
POWER TRAIN
Multiple times our car has experienced issues of transmission stalling while at highway speeds, the most recent Wednesday August 7th upon acceleration on highway car lost power and ability to accelerate, a ticking noise was noticeable, very brief shifting alert came across dash and disappeared quickly, no alert was sent to my phone application. The engine did not completely die, but briefly had no power, after letting off of the gas momentarily and re trying the car shifted hard and began to accelerate again. We did take our car to the Ford garage in April of 2024 with these very complaints, we were told no such issues were found with our transmission and ended up having to pay a fee despite our car being under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608246August 13, 2024
POWER TRAIN, ENGINE
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle briefly jerked and hesitated, prompting thee contact to pull over to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The service engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608041August 12, 2024
UNKNOWN OR OTHER
Transmission went out due to faulty chip/ A/C went out due to faulty compressor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606269August 3, 2024
AIR BAGS
I was in a head on collision and my airbags did not deploy but my glove box separated from my dash by about 2 inches looking as if they tried to deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11606079August 2, 2024
POWER TRAIN
Lost control of vehicle…RPMs almost red lined..transmission shifting gears incorrectly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605771August 1, 2024
POWER TRAIN
Vehicle 10 speed transmission issues. 3x in ford dealer for diagnostics and repairs. 3rd time they did a transmission rebuild. Vehicle was apparently deemed fixed and safe Since then I have almost had 2 head on collisions with 4kids and 3 adults in the vehicle at a speed of 60mph. I went to pass on a single lane road & as I pulled out and put my foot down on the gas the transmission clunked loud, went into neutral and just revved very high rpms. I had to pull back in to my lane in which the car behind me had moved up and there was no space. If it wasn’t a head on collision I could have been rear ended. I also slowed from 70mph to turn a corner and as I started the turn the transmission could find its gear and launched forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605772August 1, 2024
STRUCTURE:BODY
The chrome trim around the center console where cup holders, gearbox are located has peeled. When driving and going to pickup something off the console, the chrome that is peeling is very sharp and has cut myself and my husband. This is a known issue with people with the same vehicle. It’s distracting while driving as you get a shock and do not expect that which can cause a motor vehicle accident. It also poses a danger for people that have a fear of the sight of blood while driving too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605918August 1, 2024
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving 30 MPH and attempting to accelerate, the RPMs quickly increased, but the vehicle briefly lost motive power before lunging into gear and gaining speed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, resulting in damages to the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605577July 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford Expedition. The contact stated that there was an abnormal rattling sound while starting the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to the cam phasers. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605482July 30, 2024
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving at approximately 57 MPH, the vehicle unexpectedly downshifted to 2nd gear, slowing the vehicle as if the brake pedal had been depressed. The contact stated that the failure also occurred while the cruise control had been activated. The contact stated that after disengaging the cruise control, the vehicle operated as designed. The contact stated there was no warning light illuminated. Additionally, the contact stated that while the transmission was shifting from a lower gear to a higher gear, while depressing the accelerator pedal, there was an abnormal rattling sound coming from the driver’s side footwell. The contact stated that the "Shift FYS Fault - Service Required" warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 24V444000 (Power Train) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 85,343.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605511July 30, 2024
POWER TRAIN
When driving down the freeway at about 65 mph, i started to accelerate and the transmission disengaged and all power was lost. I let off the gas and about 10-15 seconds later the transmission engaged and i could accelerate. This has happened on two occasions so far. This could have caused someone to crash into me as all power was lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604538July 25, 2024
ENGINE
Less than 74,000 miles and coolant hoses split. According to service department they have had an increase in hoses rupturing indicating a fault in the hoses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604143July 23, 2024
POWER TRAIN
AUTOMATIC TRANSMISSION IS FAULTY. FALLS INTO NEUTRAL AT HIGHWAY SPEED. LOSS OF ABILITY TO ACCLERATE. POTENTIAL FOR COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603084July 18, 2024
SERVICE BRAKES
The contact owns a 2020 Ford Expedition. The contact stated that on several occasions while driving at various speeds, the vehicle jerked violently. The brake warning light was illuminated. Additionally, the contact stated that when the vehicle was started, there was a burning odor emanating from underneath the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603259July 18, 2024
POWER TRAIN
I bought a 2020 Ford Expedition 2 years ago and since the first day I have had issues with the transmission. I will be driving on the highway, and it will throw me into a lower gear, and I cannot accelerate or do anything until a loud bang is heard and the transmission goes back into the correct gear. I have had the expedition into the dealership and each time been told there is nothing wrong with it. I came across a lawsuit for F150 for the same issue and brought it to the dealerships attention and they told me they did not know anything about that and that nothing was wrong with my Expedition. I finally caught what it does on video and sent it to the dealership and they stopped responding to me after I sent the proof over. This has put not only myself but my children and husband in danger. When this happens, a wrench pops up on the display screen and then goes away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600925July 10, 2024
STRUCTURE:BODY, POWER TRAIN
Issue is with Ford 10R80 transmission. While at freeway speeds ( 60/65 MPH) transmission is engaged in 8th/9th gear and you command vehicle to downshift to a passing gear (3rd for example) with a 3/4 throttle input - the gear indicator light shows 1st gear ( which is not possible going 60MPH ), but the vehicle falls into a false neutral basically loosing all power. The RPMs will rev all the way up, and you have to take your foot off of the accelerator and allow approx. 5 seconds of "coasting" before the vehicle is able to get itself back into a gear to resume power. This failure happens basically on command, and you aren't able to apply more than 1/2 throttle while driving down the freeway. Reported defect to Peoria Ford who told me no TSB exists for this issue and they aren't able to fix anything because no DTC error codes exist in the computer so I need to come pick up the vehicle. I am not forced out of a Ford rental and back into a vehicle with a known safety defect according to your TSB bulletin 22-2428. Ford needs to recall these unsafe vehicles off the road instead of currently waiting for the warranties to run out on all of them so they aren't liable for repairs. This is a well known/documented safety problem and needs to be addressed ASAP with a nationwide recall. Also, power running boards fail to deploy causing a fall hazard ( my pregnant wife has fallen out and in of the vehicle because the step isnt there. If referencing the picture below : 1st gear, no power/boost gauge shows 0, vehicle is going 60 MPH on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600527July 9, 2024
SEAT BELTS, AIR BAGS
The contact owns a 2020 Ford Expedition. The contact stated that when the vehicle was started, the air bag warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the front passenger’s side seat belt buckle tension sensor needed to be replaced. The dealer stated that the failure code for the seat belt tension sensor had been actively showing. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 62,935.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600280July 8, 2024
ENGINE, POWER TRAIN
Hard shifting, and loss of sudden power while traveling. Recently purchased. No recalls yet. But having same issue's stayed on law site filed. vehicle lost power while accelerating to merge onto freeways or cross busy intersections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Expedition