Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11633028December 30, 2024
UNKNOWN OR OTHER
The under carriage splash guard gets wet keeps tearing off. It is made of a felt material and it is a widely known problem. I have replaced 1 already and the 2nd has now failed. The is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632644December 27, 2024
ENGINE
On Monday, December 16, 2024 I brought my vehicle in for diagnostic services due to a 'metal on metal' noise causing a vibration in the gas pedal, and loss of power when vehicle reached 2000 rpms. This vehicle is hazardous to drive and leaves the vehicle behind me without any indication that my vehicle is experiencing a loss of power and is slowing down abruptly. The vehicle began hard shifting at approximately 30-40k miles, and the dealership stated they were unable to duplicate the problem and did not document my complaint during my inquiry at oil changes. Although there is a technical service bulletin to address this concern, as an individual with Master of Science in Engineering Management educated in Safety, and currently serving as a volunteer of the Federal Aviation Administration Safety Team, I am requesting a thorough investigation of the vehicle's performance in this current condition as well as any other previous vehicle crashes that may have occurred as a result of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632736December 27, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle jerked and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed catalyst converter. The contact was informed that the catalyst converter needed to be replaced. The vehicle was not repaired. The failure had occurred on three separate occasions and the catalyst converter was replaced by the dealer. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630489December 13, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Frequently when driving my 2020 Ford Expedition max the transmission slips out of gear causing it to go into neutral and put me in a position when i am unable to accelerate my vehicle. This happens mostly on the freeway when we are driving 65 MPH and greatly endangers the safety of my family. Reading several on-line forums indicates this is a common problem and should be fixed via a recall. Also, my dashboard viewing screen often turns black for no reason when using or simply does not turn on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630528December 13, 2024
POWER TRAIN
The transmission in the car caused a complete loss of power. The car stopped in the middle of the street and was almost rear-ended. Our infant son was in the car at the time. We were very worried about our safety. The "see manual" warning light flashed on the screen. We had to place the car into neutral and was able to finally make it to a safe location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629111December 5, 2024
POWER TRAIN
While driving in the city or on the highway when accelerating, the car will lose power almost like it shifted to neutral - pressing the gas does not do anything then all of a sudden the expedition will rapidly catch gear causing the car to jerk all of the passengers. It is very unsafe and we have almost been rear ended due to this. It is extremely unsafe and scary. I notice it happening frequently on the highway if you accelerate to enter the highway or to pass another vehicle but have also noticed it in the city at lower speeds. Almost every time in 4th gear and 7-8th gear on the ten speed automatic 2020 ford expedition. I took it to ford where they said there were no recalls. When this happens a lot of pop ups on the dash board pop up and then quickly go away. Service transmission. Service powertrain. Loss in power. Just to name a few.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628655December 3, 2024
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated that while driving at 50 MPH, the vehicle suddenly down shifted on its owns rapidly reducing vehicle speeds. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628256December 2, 2024
POWER TRAIN
Transmission jerky and randomly kicks out of gear on higher speed creates dangerous situations on highway.Previously reported problem!Ford failed to repair despite multiple requests!Putting my family in danger!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626333November 20, 2024
POWER TRAIN
The transmission slipped out upon acceleration. I was trying to move out of the way of emergency vehicles when the transmission lost all gear numbers and "Service Transmission" popped up on the screen. I depressed the accelerator and the transmission went to gear 1 and then went back to the appropriate gear number 5. This has been happening now for over 2 years off and on. I tried to have the dealer diagnosis it before 60,000 and they couldn't find anything wrong. I have talked to multiple people who have expeditions as well and they are experiencing the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625877November 18, 2024
POWER TRAIN
We have experienced the problems of bad shifting, error codes, sudden deceleration, lack of acceleration and the vehicle going into "limp mode" over the past three years. These events have been extremely dangerous as they have occurred at highway speed multiple times and have occurred while towing a boat. We had taken it into the dealer in in September of 2022 and the dealer claimed they could not find a problem. It should be noted that the vehicle was under warranty at the time. We continued to experience the problems and took it to a different Ford dealer last week and they found the problem and stated the vehicle was subject to a TSB about the transmission and said the transmission must be replaced. And it was not covered by warranty or recall. I have researched the issue and there are hundreds of complaints about Ford's 10 speed transmission having problems. This is a dangerous problem and Ford is aware of it and will not take responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626040November 18, 2024
SEAT BELTS
Every time I put seatbelt on in passenger side it locks up and it stays in that position until I take it off. I can pull on it and it will not move at all I will unusually have to take it off and put on again just for the same thing to happen.this happens with front seats belts not sure if back ones do the same I just know I can not put on back seat belt it’s seems they are made for kids only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626042November 18, 2024
POWER TRAIN
Vehicle does not shift properly usually during gears 3-7 and it skips and jerks really bad and it loses power. It happened as I was entering expressway and vehicle lost power and I almost got hit by a tractor trailer from behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625220November 14, 2024
UNKNOWN OR OTHER
The rear backup camera intermittently displays a blank or distorted image. I noticed online that there was a recall (20V575000) as follows. However, my Ford dealership says they are not honoring it for my vehicle. Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624577November 11, 2024
ELECTRICAL SYSTEM
rear back up camera does not have guide lines. Camera works, but does not have the guide lines that move when you back up. I bought the vehicle used. I checked other 2020 expeditions and they have the guide lines on the display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624453November 10, 2024
UNKNOWN OR OTHER
Vehicle is at 53k miles and the blower motor already has failed. No cool air to the entire rear portion and intermittently no airflow to the front.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624139November 8, 2024
POWER TRAIN
I have experienced on multiple occasions when driving that the transmission doesn’t know what gear to go to when shifting. If I accelerate and have to let off the gas because traffic is slowing down and they start going again the transmission doesn’t know what to do and no matter how far you push the pedal the engine doesn’t do nothing. The transmission doesn’t kick in and you have to go to the side praying you don’t get hit before it’ll go into gear. This has happened while merging on the interstate and regular traffic and I took it to Ford and they told me it was normal. To me this does not seem normal imposes a severe safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624180November 8, 2024
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the vehicle quickly resumed normal operation; however, the failure would soon return after the initial failure. The contact took the vehicle to the dealer and was informed that there were no recalls on the VIN. Upon investigation, the contact discovered NHTSA Campaign Number: 20V197000 (Power Train); which was linked to the failure. The manufacturer was notified of the failure and confirmed that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623442November 4, 2024
UNKNOWN OR OTHER
10 Speed Transmission has been rebuilt but did not solve problem. Ford refuses to issue a recall even though they have had many class action law suits and other complaints about this transmission. The issue is: Jerking, Harsh shifting, Lunging, Clunking, Hesitation, and Sudden loss of power. This happens every time it is driven from about a month after it was rebuilt to today. It has never stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622936October 31, 2024
POWER TRAIN
Nothing noted on dashboard. Daily has a hard shift from park to drive. Also has a hard shift occasionally when dropping down a gear after pressing the gas to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621931October 25, 2024
ELECTRICAL SYSTEM
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the electrical system in the vehicle unexpectedly shutdown. The vehicle was driven to several dealers where it was diagnosed and determined that the gate module needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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