Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11651983April 1, 2025
POWER TRAIN
The Shift Cable is not seating correctly causing the vehicle to slip out of gear. This mostly occurs if you are at cruising speed and then accelerate to pass a slow vehicle. The Transmission slips out of gear and then you have to decelerate to allow it to find gear. It also makes a hard clunking noise when shifting out of park into drive. This is the same exact issue that was recalled for the police versions. However, my vehicle has the exact same issue and concern, verified by the Ford Technician. Mine is not covered under the recall as it only covers Police versions. So I was asked to pay $9,859 for a new transmission. I am 6,000 miles outside of warranty and have no vehicle to drive now as my 4 year old vehicle is basically totaled over a transmission. Ford Corporate declined any financial assistance even though it is a known product issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652097April 1, 2025
SEAT BELTS
The contact owns a 2020 Ford Expedition. The contact received notification of Manufacturer Recall Number: 25S31; NHTSA Campaign Number: (AWAITING); regarding seat belts; however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652138April 1, 2025
UNKNOWN OR OTHER
Sunroof explosion while driving on the highway. Loud bang rattled the driver and passenger. Driver was able to maintain control of the vehicle, but it could have been catastrophic for our vehicle and the vehicles around us if control was not maintained. Our Ford dealer said he has heard of sunroof explosions before. Dealership has the vehicle and is awaiting authorization to repair. Allstate Insurance is also involved. There was no warning anything was wrong. This vehicle was bought brand new (1 owner) and is now 5 years old, has run great and has been properly maintained at our local Ford dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651779March 31, 2025
POWER TRAIN
My vehicle without notice just pops into neural and i get a warning on my dash it has happened several times and every time it has happened it has been on a busy freeway. Very dangerous conditions . I have taken into the ford place to get checked out. also my Ford app had notifications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651491March 29, 2025
POWER TRAIN
While driving on a highway at approximately 40mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650935March 26, 2025
POWER TRAIN
Transmission, it is available for inspections. Loss of acceleration power while at interstate speed, the otr driver behind us could barely stop quick enough. Two more occurrences happened same trip while driving from New Orleans to Lake Charles. Driving 75 in left lane, took foot off accelerator to coast and navigate into right lane and while transmission was supposed to be downshift, I lost power again and watched my RPM’s rise suddenly. Ford dealership ran diagnostics, and told me the valve body needs replaced at roughly 2k, I am 15000 out of warranty and they acted like they knew but wouldn’t help me. An independent transmission dealer in Lake Charles told me to trade the vehicle in or put a 2025 ford transmission in at 7k, the problem is, I don’t have that kind of money, and this should absolutely not be happening at 85k miles. He insisted the transmission was damaged and dangerous to be driving, and this is prevalent with the type of transmission in fords and chevy’s from 2019-2024. No warning lights or alarms came on at the time of these incidents that I recall, honestly I was too busy making sure I didn’t kill my wife and 4 kids. Apparently, this is a well known issue with these transmission, but now I’m faced with having to either trade in a vehicle that I am most likely upside down on, to no fault of my own, having to purchase a new vehicle that fits my family, or purchasing a 2025 ford transmission at the recommendation of local transmission dealer, there is no history on ford 2025 transmissions so idk if this the way to go. While I will get this figured out, I am taking the time to express my personal concern and experience in this matter and hope there are no future casualties related to this issue, which I’m afraid Ford will only address if there is, sadly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650368March 24, 2025
POWER TRAIN
I was driving my vehicle at 48 mph and went to accelerate; the car slips out of gear and drops into neutral, started smelling smoke. This is the 5th occurrence. Previous occurrence happened while traveling in dark, rainy weather on the interstate. I am lucky that no accident occurred. I had car serviced for this same issue in 8/2024, but they did not fix the transmission issue. The vehicle is currently at the dealership service department. The dealer has been unable to reproduce the issue as it has happened a handful of times and does not give the service department a diagnostic code upon diagnosing. The dealer service department inspected the vehicle and is saying that I need a whole new transmission, although the first time I took it in for the same issue they fixed the throttle body, which is completely unrelated to the transmission. At the time of all of the incidents, the car flashes a "system fault/failure". It happens so quickly I cannot remember exactly what it says. When service department tries to diagnose there are no diagnostic codes. No warning symbols appear on dash after car is shut-off and restarted. This seems to be a known issue with Ford 10-speed transmissions (10R80). Why have they not had to recall these? I am lucky that I have not injured in these incidents. Are they waiting for someone to get critically hurt??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649150March 18, 2025
Carry Handle, Shell, Base
The infant base was installed according to manufacturer guidelines in the rear seat of the car. Upon our testing of the stability of the infant seat when placed into the base, we realized that the seat can be pulled up from the rear connection point of the base, causing that connection to separate. Thinking perhaps this was caused by our error in connecting the infant seat to the base, we revisited the manufacturer guidelines to properly connect the infant seat to the base. Again and again we connected the seat to the base, pulled up on the handle of the seat, and were absolutely horrified and shocked to realize that the infant seat released from the rear connection of the base every time. The front connection of the seat to the base did not release, so the entire seat did not fully detach from the base, but it did partially detach with just an upward force on the carrying handle. I am happy to share videos, but I could not get them to attach to this report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647916March 12, 2025
POWER TRAIN, ENGINE
The contact owns a 2020 Ford Expedition. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle lost motive power with the check engine warning light illuminated. The contact returned the vehicle to the same dealer. The dealer diagnosed the vehicle and determined that a hose on the transmission had not been installed correctly. The vehicle was repaired; however, the failure reoccurred two more times, and the vehicle was returned to the same dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643518February 18, 2025
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2020 Ford Expedition. The contact stated that the front headlights were very dim while in use. The vehicle was taken to an independent mechanic and the contact was informed that the projector inside the headlight assemblies were defective, causing the headlights to not illuminate as needed. The contact was provided an estimate for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643141February 17, 2025
POWER TRAIN
Several times per month, At normal highway speeds, vehicle slips out of gear into first gear. Vehicle also grinds through gears when searching for correct gear. Transmission shifts hard under normal conditions when up shifting to third gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643052February 16, 2025
POWER TRAIN, SEAT BELTS, LANE DEPARTURE: BLIND SPOT DETECTION
Hello, my name is [XXX] and I’m writing in regards to the transmission issues with my Ford expedition. I have reached out to the customer service line and currently my vehicle is at confidence Ford in Norman, OK. I’ve had issues with this vehicle since I bought it New and I’ve tried multiple times to have the transmission repaired. It has been to Patriot Ford in Purcell, OK(No longer in business), Zeke Ford in Purcell, OK (No longer in business) Woody Ford in Madill, OK.I’ve tried multiple times to get it into other dealerships, lastly it has ended up at Confidence Ford, Norman, OK. Due to the nature of the transmission, it has caused multiple problems and almost deadly situations. This vehicle has been stalling out and losing power since the day we bought it. CUSTOMER SERVICE said that they cannot help us because it is over the hundred thousand miles mark, but I have continued to seek Support and Repair Services since I bought it new in 2021. If you recall during this time, it was after Covid when there was limited resources for repairs and dealerships to offer loaner vehicles or to even rent loaner vehicles. So in the situation of not being able to keep it in service they would give it back. Before I bought this vehicle new, I owned the exact same vehicle that I had bought preowned from Seth Wadley Ford in Pauls Valley, OK. The previous vehicle had the exact same issues and was a Complete LEMON. The previous vehicle had to be traded in for a new one. We thought that buying a new one hoping It would not be a lemon, and with a warranty that we would not have a problem and that the previous one was a fluke. Sadly it was not. I have almost been T-bone, rear ended and hit head on with my 3 young children in the car on multiple occasions, too many to count. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642565February 13, 2025
POWER TRAIN
The transmission on my Ford Expedition is "slipping" and causing safety concern when there is a need to accelerate or decelerate, but the transmission is struggling to shift into 8th gear and then when it finally does, it causes an abrupt jerk. This has put my family in at risk several times, but we had an incident this morning and I decided it needed to be reported. The dealer was able to inspect, diagnose, and confirm that the issue was that the "CDF drum that holds the gears in the transmission." The issue was repaired under the existing powertrain warranty, however, the exact same issue is now occurring again for a second time a few months after the initial repair. This leads me to believe the parts are faulty and need to be replaced with a different/better part. I also want to share that this issue is being experienced by other people that I know who drive newer Fords. There were no warning messages or lights the initial time or this current time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642385February 12, 2025
POWER TRAIN, ENGINE
While driving on a highway at approximately 70mph, attempted to pass a slower vehicle. I accelerated and the vehicle dropped down in gear, started shuddering, lost power and the MIL light started flashing. I pulled to the side of the road and the vehicle shifted into another gear and seemed to operate normally. Vehicle is currently at the Ford dealership, where they say that I need a new transmission, due to the CDF drum failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641802February 10, 2025
SEAT BELTS
The contact owns a 2020 Ford Expedition. The contact stated that while driving on the highway at 30 MPH with his wife seated in the front passenger’s seat, the seat belt snapped into the socket of the door and was no longer able to be used. The contact stated that the seat belt failed to expand or release from the buckle. No warning light was illuminated. The vehicle was taken to a local dealer however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639583January 30, 2025
POWER TRAIN
The transmission has been having problems for a year. Ford changed the valve plate in transmission due to hesitation and then jerky gear shifting. Problem is still happening. Car hesitates when shifting gears and then jerks. Sometimes the car will no shift gears and go when needed. Almost got in a wreck because it would not accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637927January 23, 2025
ELECTRICAL SYSTEM
The rear camera started to work intermittently, when taken to the dealer it was not on the recall list, when I believe it should have been. Dealer could not identify which of (4) possible cameras where in the vehicle by the VIN, stating he had to disassemble the car to visually identify which camera it was. Why wasn't this VIN included in the recall when Ford can't even identify which camera was in the vehicle when manufactured. Looking forward to your response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637758January 22, 2025
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving at approximately 5 MPH and depressing the accelerator pedal, the vehicle was hesitating and then hard shifting into gear while gaining forward momentum. The contact stated that the hard shifting and hesitation had occurred at various speeds. Additionally, the contact stated that the vehicle had started to hesitate while shifting into drive(D) or reverse(R) after a cold start. The contact stated no warning lights were illuminated. The contact stated that the failures were intermittent but were occurring more frequently in the past several months. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the TCU needed to be re-flashed. The vehicle was repaired; however, the failure reoccurred. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636037January 15, 2025
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving 60-65 on the highway, changing lanes, the accelerator pedal was depressed, but the transmission unexpectedly downshifted from eighth gear to first gear. The vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The message to “Service Immediately” was displayed and then turned off. The vehicle was taken to the local dealer, and the computer was reset. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634520January 7, 2025
SERVICE BRAKES
The driver's side front brake line is positioned too close to the steering column at manufacturing. This is causing the steering column to wear a hole in the metal brake line tube ultimately causing a loss of brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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