Ford Escape Complaints (2023)

139 consumer complaints on file.

#11773832October 26, 2026
POWER TRAIN
I was driving to work and the transmission faltered, grinded, tried to shift, and I thought the vehicle was going to crash. There were cars around me, and I was going about 30 to 35 miles per hour. I was able to pull over and turned off the car. I then drove it to an auto shop and the mechanic stated that it is the transmission. My Ford Escape 2023 has 68,000 miles. It has stalled twice on the road at a stop light/stop sign since August 2026 also. I no longer trust that the vehicle is safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772431October 20, 2026
POWER TRAIN
The transmission failed while driving around XXX near the Legends in [XXX]. Restarting from a stop the transmission clunked and after parking it would no longer go in reverse. Safety was a concern because the incident happened in a heavy traffic area. There were no other warnings from the car itself. The day before it had a little difficulty starting but it worked fine once driving began. In retrospect, that may have been a sign. Now, the company Kansas Municipal Utilities has had three Escapes from the fleet have failed transmissions for the same reason, loose pins, over just a month, that it seems like a larger issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770727October 13, 2026
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
While Driving Vehicle with Lane Keeping Assistance Activated the vehicle will not stay in the lane. It keeps pulling to either left or right past the white or yellow lines. I took vehicle to dealership they checked system and found no problem. Hence I do not use the system. The safety risk is a possible head on collision with on coming vehicles. No warning lamps or other symptom prior. Ive been hesitant to report this due to lack of trust ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770252October 9, 2026
ENGINE
vehicle threw code P0CFF, risking thermal management failure.Ford is refusing to honor the emissions/hybrid defect mandates, leaving a known thermal defect active on a high-voltage system. They're refusing to cover this under warranty for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770254October 9, 2026
ENGINE
Following the 24S79 thermal safety recall remedy, the high-voltage battery pack coolant pump failed, throwing code P0CFF:00:E8 in the BECM network. The manufacturer is denying warranty coverage on this unique hybrid thermal safety component, leaving the high-voltage battery pack uncooled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769085October 5, 2026
POWER TRAIN
The contact owns a 2023 Ford Escape. The contact stated that while driving 45 MPH, the vehicle decelerated unintendedly. Additionally, the transmission was unable to be shifted in reverse(R). An unknown warning light flashed briefly. The contact stated that after the transmission was shifted in reverse to reverse out of the driveway, the vehicle jerked abnormally. The dealer was contacted. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766858September 25, 2026
POWER TRAIN, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving, multiple unrelated warning lights and warning messages appeared on the dashboard. Odometer changed to display dashes instead of mileage. Speedometer got stuck displaying an incorrect value (such as '0' when the vehicle was in motion, or '59' when the vehicle was as a complete stop). Warning messages displayed while vehicle was in motion included "Park brake fault Service now", "Pre-Collision Assist not available", "Service AdvanceTrac", "Cross-Traffic System fault", and several more. Ford mobile app connected to the car reported 26 different errors. Safety was at risk due to speedometer displaying incorrect values and safety features going offline. Symptoms would come and go without driver intervention. After turning off the vehicle, vehicle failed to start entirely and had to be towed to the dealer. Dealer found the "whole FD-CAN network will not communicate" and traced the issue to an intermittent open circuit in the Power Steering Control Module. Additional photo + video evidence available upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766687September 24, 2026
STRUCTURE:BODY
The liftgate hinge cover flew off of my car on the highway and hit the car behind me. Other Escape years have been recalled, but the 2023 year was skipped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766827September 24, 2026
ELECTRICAL SYSTEM, POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
About a month ago, my vehicles dash lit up and the car told me to shut it off. I had it towed to the dealership who then completed module updates and said I was all set. 20 minutes after picking it up, all of the lights came back on the dash and I brought it back. They again completed some kind of update with little to no information on what they did or the steps they took. Once again, I picked up my vehicle and immediately had a lit up dash. It was brought back and they had my car for 2 weeks before installing a new module. After picking up my car, I again dealt with lights on my dash, but this time one in particular. I had a notice to “Service Advancetrac” and a notification on my Ford app about Powertrain Failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765612September 20, 2026
ELECTRICAL SYSTEM
Ford issued notice 25SC4 then issued another one, 26N15 about the risk of fire with the high voltage battery in my car. These notices state a potential for a short circuit in the battery which they say could result in "increasing the risk of a crash" , "increasing the risk of injury", and it "can progress to a vehicle fire". These are all unacceptable risks to me and my family. Their software "remedy" is to reduce the charging limit to 80% (12% of the electric driving range.) This is not acceptable to me. And the remedy only reduces the risk of a fire, it does not eliminate it. I think to best and safest resolution is to replace the batteries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760838August 31, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
After incomplete over-the-air (OTA) update instrument panel cluster (IPC) fails to illuminate and only chimes when powered. Vehicle drives normally, but no speed, fuel, warning telltales shown to the driver. Safety issue as the driver is not informed of this critical vehicle information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758424August 21, 2026
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
**On August 19, 2026, while driving my 2023 Ford Escape on Interstate 57 (I-57), with approximately 35,575 miles on the vehicle, the vehicle suddenly accelerated unexpectedly. I immediately attempted to apply the brakes, but the vehicle did not respond as expected and I could not stop it immediately. I became very frightened and started sounding the horn and turned on the hazard warning lights. I noticed that the lane immediately to my right was relatively clear, so I moved into that lane and applied the brakes again. The vehicle then responded to the brakes, allowing me to slow down and stop. I moved as far to the right as possible and stopped on the side of the road. I was extremely shaken and felt dizzy after the incident. I stopped to catch my breath and contacted my husband to tell him what had happened. During the incident, the Check Engine Light came on and the vehicle displayed the message “Powertrain Malfunction / Reduced Power.” I took the vehicle to a Ford dealer for inspection. The dealer diagnosed a turbocharger problem and advised that the turbocharger needs to be replaced under warranty. The vehicle was left at the dealership for repair, and I was provided with a loaner vehicle. The vehicle and the affected components are available for inspection upon request. No collision occurred, but the unexpected acceleration and the vehicle’s initial failure to respond to braking created a serious safety risk and I nearly had an accident.**
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757602August 18, 2026
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V091000 (Electrical System). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact contacted another dealer, Sheehy Ford of Richmond (10601 Midlothian Turnpike, Richmond, VA 23235); however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753252July 28, 2026
ELECTRICAL SYSTEM
Purchased a 2023 Ford escape PHEV in May 2023. In January 2025, a safety recall 24S79, Ford explicitly instructed owners to immediately stop plugging in their vehicles and to avoid using external charging cables entirely. Then in February of 2026 after a year not being able to charge, recall 25SC4 was issued, advising owners to limit charging to a maximum of 80% capacity and operate exclusively in "Auto EV" mode. For 18+ months this vehicle has not been able to operate as advertised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751535July 20, 2026
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape. The contact stated that while the vehicle was parked, the vehicle became inoperable. The vehicle was jump-started and the vehicle operated as intended. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System); however, the part to do the recall repair was not yet available, and the contact associated the failure with the recall. The local dealer was contacted, and the battery was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised the contact not to charge the vehicle to full capacity to avoid the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750327July 14, 2026
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the recall was an inconvenience because the battery could only be charged to 80 percent. The dealer was notified and informed the contact that parts were still unavailable. The manufacturer was notified of the issue and referred the contact back to the dealer for assistance. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748739July 7, 2026
ELECTRICAL SYSTEM
I received a recall notice for my car for the batteries. I parked my car in the garage so now I'm worried that my house is going to catch on fire and if I'm doing 70 mph down the freeway is my engine going to shut down. I'm not sure if this is part of it but my car doors lock on their own and a couple times my keys have been inside the car thank goodness I had an extra fob or the window was rolled down enough I could put my hand in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748002July 2, 2026
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
My 2023 Ford Escape (with fewer than 50,000 miles) began experiencing significant mechanical issues. I noticed exhaust fumes entering the cabin that passengers and I would inhale, loud noises from under the hood, and lose power during acceleration. After inspecting the vehicle, the dealership determined that the turbocharger wastegate/flapper valve had failed mechanically, causing the turbocharger to overboost and sustain internal damage. This failure led to numerous drivability issues, including hesitation, rough shifting, delayed upshifts, loud whining noises during cold starts, slipping during acceleration, and, at times, the inability to shift beyond second gear. Ultimately, the dealership concluded that the transmission needed to be rebuilt or replaced. My vehicle remained at the dealership from January 28, 2026, through May 14, 2026, over three and a half months. The vehicle still has transmission issues and loses power at times when driving on the highway commuting to work. At this moment of time, I scheduled it to go back to the dealership on July 9th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747324June 30, 2026
UNKNOWN OR OTHER
Dear Ford Motor Company Customer Relationship Center, We are resending our original letter (dated March, 2026), as we have still not received any response or resolution regarding this ongoing recall matter. Since sending that letter, we received a notice stating the recall fix for the battery issue was finally available. Despite the significant inconvenience, we promptly brought our vehicle in to have the repair completed. We were then informed that only ONE of the two critical battery fixes was available and performed — the second, equally critical portion of the recall repair remains unavailable and unresolved. This is unacceptable. We have now been dealing with this issue for well over a year, have complied with every restriction Ford has asked of us, and made yet another trip to the dealer in good faith — only to be told the problem is still not fully fixed. As outlined in our original letter, we are asking Ford directly — not through our dealer, who has been unable to provide answers — for the following: 1.A confirmed timeline for when the remaining battery fix will be available and completed. 2.Confirmation of whether our current high-voltage battery will be fully replaced with an improved unit. 3.A formal response regarding compensation for the 24+ months we have been without full use of our vehicle’s core PHEV functionality — the primary reason we purchased and waited over 8 months for this vehicle. Our original email was sent Marc h 2026 and we have tried email, mailing and calling with no response or resolution. Considering the language of the recall we are very concerned about the safety AND also concerned we cannot use this as the commuter car intended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747401June 30, 2026
POWER TRAIN
The contact owns a 2023 Ford Escape. The contact stated that while driving approximately 65 MPH the "WRENCH Icon" was illuminated and the message "Service Gear Shifter" and the vehicle began to rapidly reduce speed. The contact was able to drive the vehicle to the shoulder of the highway road and the vehicle stalled. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be rebuilt. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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