Ford Escape Complaints

758 consumer complaints on file.

#11500718January 8, 2023
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
2 current recall problems with vehicle. Brake recall has been an issue since November 2021. The brakes were supposedly fixed. Then there came a horrific squealing noise when vehicle in reverse. And driving. Also when braking when vehicle in motion. Horrible grinding sound. Contacted dealer. Said back order on parts to fix squealing. Apparent issues with bushing. Per the dealership. Has been going on for months. Still have no been contacted for repair. There is no solution regarding the November 2022 recall about the fuel injector. There is currently 7 very serious recalls involving this vehicle. I’m afraid to drive my vehicle. But continue to pay for a death trap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499831January 2, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
I used to drive my Ford Escape just perfectly and I was happy. I liked it. One day in December 2022, I drove my car normally and perfectly during the day. Then, after work, I went to do my shopping. After I finished shopping, I drove my car again. I changed the cruise control settings. After less than a mile, I was tuning left at low and normal speed less than 10MPH. Suddenly, I found the car accelerated on its own and I lost the control of the wheel. I did not feel the pedals under my feet, no resistance. Every thing was out of my control. Then, the car hit a tree. Fortunately, no injury, I had a pain lasted for weeks, but no injury. There are huge smokes, but no fire. The car was declared as a total loss, and I lost a lot of money. After that I was curious what happened to me. I found complaints about Ford Escape, in which the drivers stating the same experience as mine. The accelerated on its own after adjusting the cruise control. That’s inspired me to complain and warn other driver about the safety of this car. I don’t know the main reason the car accelerated, but I hope it will be investigated. However, I found that Ford has a recall in the last week of November (a week before my accident) related to fuel injection. I searched again and I found that the problems on car’s computer, fuel injector or ECU could lead to uncontrolled amount of fuel passing to the engine and may cause acceleration or burn. I am very lucky that the acceleration didn’t hit people or the car burnt from speed and heat. Again, I don’t know what happened, but I hope it will be investigated to safe lives of others. Photos can be supported upon request. The car is now with the insurance company.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11499495December 30, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
The contact leased a 2021 Ford Escape. The contact stated while reversing and depressing the brake pedal, the brakes emitted an abnormal squealing sound. The contact stated that the failure mainly occurred while reversing. Additionally, a message indicating that the Forward Collision Avoidance camera had failed and needed to be repaired was displayed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 48,971.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496895December 10, 2022
TIRES
225/75R 17 NEW CAR, 3000 MILES ON IT DRIVING ON THE HIGHWAY AND I HEAR THE RAPID THUMPING. LOW TIRE PRESSURE LIGHT CAME ON. I WAS NEAR AN EXIT AND LUCKILY PULLED OFF TO SAFETY. BECAUSE THERE IS A CONTINENTAL TIRE RECALL ON 3 SPECIFIC TIRES I WANTED TO BRING THIS TO YOUR ATTENTION AS FAR AS I AM CONCERNED THIS SHOULD NOT HAVE HAPPENED WITH MY NEW TIRES. TO MY KNOWLEDGE THERE WAS NOTHING IN THE ROAD THAT I WOULD HAVE RUN OVER TO CAUSE THIS . MY SAFETY COULD HAVE BEEN JEAPORDIZED AND OR THE SAFETY OF OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495341November 29, 2022
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
The contact owns a 2022 Ford Escape. The contact stated while using the liftgate, the liftgate failed to stay open. The contact stated that the trunk fell and struck her on the head causing a minor injury. No medical attention was sought. On another occasion, while seated in the vehicle, the contact heard an abnormal clicking sound before the trunk opened independently. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493627November 15, 2022
SERVICE BRAKES, HYDRAULIC, AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated that while in the reverse(R) position, the vehicle independently increased in speed without warning. The contact made multiple attempts to stop the vehicle by depressing the brake pedal; however, the brakes failed to operate as needed. The contact crashed into a fire hydrant but the air bags did not deploy upon impact. The contact suffered pain in her stomach and neck but did not seek immediate medical attention. The fire hydrant was damaged as a result of the failure. A police report was filed. The vehicle was towed to an independent mechanic where it was repaired. Since the repair, the contact stated that the vehicle would shake when driving over 30 MPH without warning. She also mentioned that a loud, squeaking noise would emit from the vehicle while in reverse. The contact took the vehicle to a dealer where they were unable to diagnose the failure. The manufacturer had been notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 3,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11493277November 12, 2022
SERVICE BRAKES
There is an issue with the brakes and brake dust covers the wheel. The brakes have been squealing when pressed since the vehicle was leased. Each time I inquired at the dealership I was told it was because the brakes were new. Since they brakes continued to squeal after months, I asked service to look at them for me. They did, and said everything looked fine. As of now the front driver side wheel is completely covered in a black substance. Possibly brake dust and the brakes still squeal. I am concerned about the safety of my brakes. I took photos and sent them to my dealership today. This has been on ongoing problem since day one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491885November 2, 2022
POWER TRAIN, ENGINE
The contact owns a 2022 Ford Escape. The contact stated while driving at various speeds, an abnormal popping sound was coming from the vehicle with an unknown warning light illuminated. The contact also stated that while in reverse(R), a loud humming sound was coming from the vehicle while stopped or while in motion. The contact had taken the vehicle to the dealer and was given an estimate for a diagnostic test. The manufacturer was then notified of the failure and referred her to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490344October 21, 2022
POWER TRAIN, ENGINE
Service engine soon light came on, and the car was very slow to get up to speed and it would no exceed 15MPH. Took it to the dealership and it was initially discussed as a crankshaft sensors that needed cleaning but while cleaning it they notices metal pieces in the oil. I was "recommended" an oil change that I had to pay out of pocket. and that did not solve the issue. Took the car back to the dealer and as of right now they are looking into replacing the engine entirely. Sill no ETA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490144October 20, 2022
SERVICE BRAKES
The contact owns a 2021 Ford Escape. The contact stated that while reversing and depressing the brake pedal, an abnormally loud rattling was coming from underneath the vehicle. The contact indicated that the failure was intermittent but mainly occurred in the mornings after the vehicle had been parked overnight. The local dealer was notified of the failure and the contact was informed they were aware of the failure; however, the cause of the failure was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 7.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488874October 11, 2022
SERVICE BRAKES
Extreme brake dust on both front wheels / rims. Concerned that brake pad friction lining was manufactured incorrectly, and worried about possible brake fade. Currently 4,800 miles on vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486611September 27, 2022
SEAT BELTS
"PASSENGER SIDE SEATBELT PRETENSION AND RETRACTOR ASSEMBLY INTERNALLY FAULTED:" This caused the seat belt light to be illuminated. This was repaired free of charge by the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486402September 26, 2022
POWER TRAIN
The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, she heard squeaking and grinding sound coming from the brake pedal. The contact also stated that she smelled a burning odor throughout the vehicle and the vehicle hesitated and was pulling to the right. Additionally, the contact stated that the vehicle was taken to the dealer where she received a manufacturer recall regarding the transmission fluid overflow. The vehicle was diagnosed and the contact was informed the transmission was two and a half quarts over the specifications. The contact stated that the dealer drained the two and a half quarts of oil however, the contact stated that she was advised not to drive the vehicle. The contact was concerned that due to the burning odor, the vehicle could possibly explode. The vehicle was taken back to the dealer where the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and a loaner vehicle. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486242September 24, 2022
SERVICE BRAKES
The overall braking performance on my new Escape has left me very concerned about the safety and dependability of my brakes. The brakes are unreasonably loud and down right startling, especially at low speeds. They often times feel, react, and sound as if they are wet; even when they are bone dry. My brakes will often times stop the vehicle abruptly and feel too grabby while making a loud noise. The brakes are also producing an excessive amount of brake dust on the wheels. I had my vehicle checked out by a Ford dealer, and they confirmed this is "normal" for this type of vehicle and that no fix is currently available. A simple internet search revealed many others who are experiencing the same problem. Something is really not right here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484564September 15, 2022
SERVICE BRAKES
The contact owns a 2021 Ford Escape. The contact stated that while reversing, the brake pedal was depressed and there was an abnormal screeching noise detected. There were no warning lights illuminated. The vehicle was taken to the local dealer who informed him the failure was due to the weather. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484410September 14, 2022
UNKNOWN OR OTHER
A sample owner letter is not available online for NHTSA-ID 22V191
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483349September 7, 2022
EXTERIOR LIGHTING
Front headlights covers are turning brown inside and ford motor company states to wait till it get worse and it a 2022 escape SE it should be replaced due to the care is new this problem is filed Carothers states and none of the ford companies are willing to replace them due to it’s too much for new ones and it looks like it my problem now the I have the car This matter needs to be fixed and not wait till it get worse and I get in an accident in the night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483249September 7, 2022
EXTERIOR LIGHTING
The contact owns a 2022 Ford Escape. The contact stated that the headlight assembly had begun to delaminate which reduced the effectiveness of the headlights illumination. The vehicle was taken to the dealer where they confirmed that the failure with the headlight assembly and order the replacement headlights. The contact had the driver’s side headlight replaced; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480882August 23, 2022
FUEL/PROPULSION SYSTEM
The car smells like gas on the inside. Ford says no codes so no issue. Started when 15000 miles on ur and ur still smells like gas with 21000 miles on it. Ford can’t seem to find the issue after being in shop 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479944August 18, 2022
VEHICLE SPEED CONTROL
On June 21 Inn the afternoon my wife and I were driving on I-94 near Minneapolis, MN in a rental car. Suddenly the car started accelerating on its own – and the acceleration was aggressive (“pedal to the metal” type acceleration). I hit the brakes but nothing happened. As the car continued to accelerate I pumped the brakes taped on the accelerator and hit the ignition switch but nothing would slow the car. I could see congestion further ahead of us with slow moving vehicles and all lanes occupied. I started looking for an escape route – one that would hopefully enable us to survive while not hurting/injuring others. To my right I saw a an entry or exit ramp and on the other side of the ramp was an embankment. I turned toward the embankment, crossing the ramp and going up the embankment not knowing what was on the other side of it. I must have been going at least 100 mph when I topped the embankment. As we went over the embankment I looked down and saw a parking lot that looked vacant. It seemed to me that the parking lot was 6-8 feet below us (the EMT later said it was 10-12 ft). We both lost consciousness when we hit the ground in the parking lot (and the air bags deployed). When we regained consciousness we had hit an object in the parking lot. The rescue squad arrived soon thereafter. An hour earlier that afternoon I was adjusting the cruise control when suddenly the car accelerated unexpectedly. I hit the brakes and the cruise control went off as it should. I then attempted to adjust it again and again the car accelerated unexpectedly. This time when I hit the brakes the car continued to accelerate. I pumped the brakes but the acceleration continued. The car finally stopped accelerating when I turned the cruise control off. I wondered if I should continue using the cruise control since it had malfunctioned but decided to try it and it seemed to be working so I continued on using the cruise control. In hindsight that was a serious mistake.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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