Ford Escape Complaints

29,499 consumer complaints on file.

#761435May 1, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN I TEST DROVE THE 2002 FORD ESCAPE ON SATURDAY, APRIL 20, 2002, THE BRAKES WERE SPONGY BUT I WAS TOLD THAT NEW BRAKES HAVE TO "WEAR IN" BEFORE THEY GET SOLID. I BOUGHT THE VEHICLE. THE BRAKES SEEMED TO GET MORE SPONGY AFTER WE HAD DRIVEN IT HOME, SO I CALLED NORTHSTAR FORD ON MONDAY, APRIL 22, TO HAVE THEM CHECK THE BRAKES AND CORRECT A VIBRATION ON TUESDAY MORNING AT 8:00. AT THAT APPOINTMENT THEY WORKED ON CORRECTING THE VIBRATION BUT THEY DIDN'T DO ANYTHING ABOUT THE BRAKES. THAT AFTERNOON WHEN I DROVE THE ESCAPE DOWNTOWN DULUTH, WHEN I STOPPED AT A RED LIGHT ON A HILL, I NOTICED THAT WITH MODERATE PRESSURE I COULD PUSH THE BRAKE PEDAL NEARLY TO THE FLOOR. I MADE ANOTHER APPOINTMENT FOR THURSDAY, APRIL 25, TO HAVE THEM WASH OFF SOME TIRE DRESSING THAT HAD SPATTERED ON THE VEHICLE. WHEN I ASKED THEM TO CHECK THE BRAKES, THEY SAID THE BRAKES WERE NORMAL AND THEY WOULDN'T DO ANYTHING ABOUT THE BRAKES. SO I GAVE THEM A PAPER TO SIGN THAT STATES "THE BRAKES ON OUR FORD ESCAPE ARE FUNCTIONING NORMALLY EVEN THOUGH THEY ARE VERY 'SPONGY.' FURTHERMORE, WHEN MODERATE PRESSURE IS APPLIED TO THE BRAKE PEDAL, THE PEDAL GOES NEARLY TO THE FLOOR. THIS TYPE OF BRAKE RESPONSE IS NOT CONSIDERED A SAFETY HAZARD. " THE SERVICE PEOPLE AT NORTHSTAR TOLD ME THE BRAKES WERE NORMAL, BUT THEY WOULDN'T SIGN THE PAPER. I'M REALLY WORRIED THAT IF I EVER HAVE TO MAKE A PANIC STOP THE BRAKES ARE GOING TO FAIL. I DON'T TRUST A BRAKE PEDAL THAT GOES NEARLY TO THE FLOOR. WHEN IT BECAME CLEAR THAT THEY WERE NOT GOING TO DO ANYTHING ABOUT THE BRAKES, I TRIED TO GET MY TRADE IN BACK AND LEAVE THE ESCAPE AT THE DEALERSHIP, BUT THEY WOULDN'T LET ME OUT OF THE CONTRACT. PLEASE CHECK INTO THIS TO SEE IF THESE BRAKES ARE INDEED NORMAL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008811April 30, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER'S SIDE DOOR CANNOT BE OPENED MANUALLY. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761296April 28, 2002
ELECTRICAL SYSTEM:IGNITION
MY ESCAPE HAS STALLED WHILE GOING DOWN THE STREET AT 40 MPH. THIS IS MY SECOND ESCAPE TO DO THIS (MY REPLACEMENT FOR MY FIRST ESCAPE) I NEED HELP BEFORE WE GET INTO AN ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761221April 26, 2002
TIRES
LEFT FRONT TIRE WEAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008693April 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
PE 01 043/ENGINE STALLING: VEHICLE STALLS WHILE DRIVING 30 MPH, VEHICLE WAS ABLE TO RESTART. DEALER NOTIFIED. *AK *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008621April 25, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLED TWICE AT VARIOUS SPEEDS. AT DEALERSHIP AT THIS TIME.*AK. WHILE IN MOTION VEHICLE CUT OFF. CONSUMER WAS ABLE TO START THE VEHICLE AND PROCEED. A WEEK LATER THE SAME THING OCCURRED. VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE IT WAS EXPLAINED THE VEHICLE DEPROGRAMED ITSELF AND HAD TO BE PROGRAMMED BACK. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008569April 24, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVELING ON HIGHWAY VEHICLE WILL STALL AND SHUTDOWN WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF PROBLEM.*AK *YH CONSUMER STATES THE DEALER IS TRYING TO FIGURE OUT THE PROBLEM BY REPLACING VARIOUS PARTS AS RECOMMENDED BY THE MANUFACTURER, BUT THEY COULDN'T FIND THE PROBLEM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008436April 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVELING ON HIGHWAY VEHICLE SHUTDOWN WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008439April 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVELING ON HIGHWAY, VEHICLE WILL SHUTDOWN. *AK VEHICLE HESITATES ON A COLD START, WHEN ACCELERATING YOU GET APPROX. 30 PERCENT ACCELERATION POWER AND THEN IT SURGES TO FULL ACCELERATION. AFTER THE ENGINE WARMS UP IT RUNS WELL. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761076April 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
2002 FORD ESCAPE XLT 4X4, BUILT 2/2002, HAS STALLED TWO TIMES SINCE TAKING DELIVERY ON 2/28/2002. INCIDENT 1: 3/25/2002, 8:30AM, HUMID CONDITIONS, DRIVING APPROX. 30-40MPH, SLIGHT DOWNHILL GRADE, 1/4 TANK GAS, NO A/C, COASTING (MILEAGE = 686). INCIDENT 2: 3/30/2002, 2:00PM, RAINED IN MORNING, DRIVING APPROX. 30-35MPH, LEVEL GRADE, SHORTLY AFTER SLIGHT UPGRADE, 1/2 TANK GAS, NO A/C, COASTING (MILEAGE = 844). BOTH INCIDENTS, VEHICLE STALLED WITHOUT WARNING. DASH LIGHTS ILLUMINATED, NO POWER STEERING OR BRAKING. DUE TO NO SHOULDER ON ROAD, DRIVER RE-STARTED ON FLY BY SWITCHING INTO NEUTRAL AND TURNING IGNITION KEY. VEHICLE RE-STARTED IMMEDIATELY. BROUGHT INTO DEALERSHIP ON 4/2/2002. AFTER LATEST SUGGESTED FORD TESTS SHOWED NO OUT-OF-ORDINARY CONDITIONS, DEALER RETURNED VEHICLE ON 4/8/2002 TO OWNER WITHOUT ANY REPAIRS OR EXPLANATION FOR STALLING INCIDENTS. NOTE: 2002 ESCAPE IS REPLACEMENT VEHICLE FOR 2001 ESCAPE REACQUIRED BY FORD MOTOR COMPANY DUE TO EXACT SAME STALLING BEHAVIOR. PLEASE ADVISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008265April 22, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:IGNITION:MODULE
PE 01 043/ENGINE STALLING:CONSUMER STATES VEHICLE STALLS INTERMITTENTLY WHILE DRIVING, VEHICLE HAS BEEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. DEALER UPDATED COMPUTER SOFTWARE AND THERE HAVE BEEN NO FAILURES SINCE SERVICE, BUT DIFFICULT TO KNOW IF FIXED DUE TO INTERMITTENT NATURE OF PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761048April 22, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY ENGINE HAS STALLED AT LOW SPEEDS SEVERAL TIMES OVER THE PAST SEVERAL MONTHS. THIS OCCURS MOST OFTEN WHEN I'M DECELERATING OR BRAKING TO PREPARE FOR STOP. IT HAPPENED TWICE AT LOW SPEEDS WHEN I WAS NOT DECELERATING/BRAKING. ENGINE STARTS UP IMMEDIATELY FOLLOWING STALLS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760978April 21, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:IGNITION:MODULE
2ND FAILURE OCCURRED 4/16/2002, WHILE DRIVING ENGINE QUIT, NO WARNING STEERING BECAME STIFF, BRAKING WAS DIFFICULT, BOTH INCIDENTS OCCURRED WHILE I WAS GOING DOWN A HILL COMING OUT OF A CURVE. I WAS ABLE TO GET THE VEHICLE OFF THE ROAD BOTH TIMES WITH SOME DIFICULTY. I WILL BE TAKING THE VEHILCE BACK TO DEALER 2ND TIME ON 4/22/02, FIRST TIME THEY UPGRADED THE PCM,APPARENTLY THIS WAS NOT THE PROBLEM, IF IT HAPPENS AGAIN, AFTER 2ND TIME TO SERVICE, I WILL PURSUE WV LEMMON LAW. I HAVE JUST MADE THE FIRST PAYMENT ON THE VEHICLE. THE FIRST OCCURANCE HAPPEND 4 DAYS AFTER PURCHASE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760946April 20, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED WHILE DRIVING DOWNHILL. BRAKES AND STEERING WOULD NOT RESPOND. ENGINE CHECK LIGHT CAME ON. MANAGED TO STOP THE VEHICLE BY USING HAND BRAKES AND LATER PULLED TO THE SIDE. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008060April 19, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
VEHICLE HAS STALLED TWICE AT 35-40 MPH, DEALER HAS REPLACED DELTA PRESSURE FEEDBACK SENSOR, EEC RELAY, IDLE AIR CONTROL AND DID WDS SELFTEST, DATA LOGGER ROAD TEST.VEHICLE STALLED IN RUSH HOUR TRAFFIC. CONSUMER LOST POWER STEERING AND BRAKES, HOWEVER CONSUMER WAS ABLE TO SLOW TO A STOP, VEHICLE STARTED RIGHT BACK UP. AGAIN WHEN THE VEHICLE STALLED, CONSUMER TOOK IT TO THE SHOP WHERE THEY CHECKED GROUND CONNECTIONS, REPLACED THE IDLE AIR CONTROL UNIT AND ATHE THROTTLE BODY. CONSUMER WAS INFORMED THAT THEY COULD NOT GUARANTEE A 100% FIX BECAUSE THEY DID NOT KNOW WHAT WAS REALLY CAUSING THE PROLEM. ALSO, THE ALTERNATOR WENT OUT 5 DAYS AFTER CONSUMER PURCHASED THE VEHICLE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008081April 19, 2002
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS, STRUCTURE:BODY:DOOR, UNKNOWN OR OTHER, ELECTRICAL SYSTEM:IGNITION:MODULE
VEHICLE HAS STALLED TWICE AT 35-40 MPH WHILE COASTING DOWN HILL. DEALER REPLACED COMPUTER MODULE AND ECC RELAY. NLM CONSUMER STATES KEYLESS ENTRY WORKS INTERMITTENTLY. THE WEATHER STRIPS COMING OFF ON BOTH BACK DOORS. THE VACUUM LINE WAS LOOSE AND HISSING. THE COOLANT LIGHT CONTINUES TO COME ON DUE TO COOLANT BOTTLE FAILURE, ALSO THERE WAS A CRACKING NOISE UNDER THE DASH AND THE RADIO WENT OUT. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760887April 18, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:IGNITION:MODULE
ON 4/15/02 AFTER DRIVING FOR APPROXIMATELY A 1/2 HOUR ON A CLEAR DAY AT ABOUT 35-40 MPH ON SLIGHT DOWNGRADE WITHOUT ANY INDICATION CAR STALLED. LOST ALL POWER INCLUDING THE STEERING AND BRAKES AND ALMOST WRAPPED MYSELF AROUND A TREE. BROUGHT CAR TO DEALER AND THEY REPLACED THE PCM. TWO DAYS LATER MY FIANCE WAS DOING 60 MPH ON LI EXPRESSWAY WHEN AGAIN WITHOUT ANY INDICATION THE CAR STALLED ALMOST CAUSING A MAJOR ACCIDENT. CALLED MCDANIEL FORD AND WAS TOLD TO CALL AAA TO HAVE CAR TOWED TO DEALER BUT THEY SAID THEY COULD NOT PROVIDE A LONER BECAUSE IT WASN'T FIGURED INTO THE COST OF THE CAR AND THAT THEY HAVE NEVER HEARD OF ANY SUCH PROBLEMS WITH THE ESCAPE. CALLED AAA THREE TIMES THE FIRST CALL AT 2 PM ON 04/18/02 AND THEY COULD NOT GET A TOW UNTIL 04/19/02. CONTACTED FORD ON 04/18/02 AND REPRESENTATIVE SAID THAT THERE WERE NO SIMILIAR COMPLAINTS AND NO RECALLS BUT TO CONTACT THE DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007925April 18, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES THAT WHILE DRIVING 20-25 MPH THE VEHICLE STALLED OUT AND DIED THE DEALER HAS INSPECTED THE VEHICLE AND COULD NOT FIND PROBLEM. NLM *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007795April 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, INTERIOR LIGHTING
CONSUMER STATES THAT THE VEHICLE WILL STALL OUT WHILE THE CONSUMER IS DRIVING AT HIGHWAY SPEEDS. ALL THE LIGHTS AND THE INSTRUMENT PANEL SHUT OFF ALSO. CONTACTED DEALER AND THE DEALER IS NOT WILLING TO DO ANYTHING. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007836April 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING 15 MPH VEHICLE STALLED WITHOUT WARNING. LOSS ALL POWER CAUSING CONSUMER TO LOSE CONTROL OF VEHICLE. DRIVER INJURED VEHICLE TOTALED. NLM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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