Ford Escape Complaints

29,499 consumer complaints on file.

#10071124January 15, 2004
SERVICE BRAKES, HYDRAULIC
EXCESSIVE FRON ROTOR WEAR: THE DEALER EXAMINED THE ROTORS AND SAID THE WEAR WAS NORMAL, EVEN THOUGH THE MEASUREMENTS HE GAVE ME SHOW THE ROTORS ARE 70% WORN. HE AGREES THAT THEY SHOULD BE COMPLETELY WORN OUT BEFORE 50,000 MILES AND STILL CONSIDERS THIS TO BE NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069326January 15, 2004
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
I'VE ONLY HAD THIS CAR FOR TWO YEARS AND IT DIED TWICE WHILE DRIVING ON THE ROAD. ONE TIME ON OCTOBER 19, 2002 AND ANOTHER TIME ON SEPTEMBER 12, 2003. THIS CAR HAS ALSO HAVE PROBLEMS WITH THE SENSORS AND PCM MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069644January 15, 2004
UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
WHEN THE TEMPERATURE IS WARMER, THE ESCAPE INTERMITTEDLY WILL NOT START. TAKES ANYWHERE FROM 4 TO 7 TIMES OF CRANKING BEFORE SUV STARTS. OCCURED FIRST IN AUG., THE FORD SHOP REPROGRAMMED THE COMPUTER. ONE MONTH LATER DOESN'T START AGAIN. FORD SHOP LEFT TICKET OPEN BECAUSE THEY CAN'T FIND PROBLEM. IN OCTOBER, HAPPENS AGAIN. NOW THEY HAVE INSTALLED A PIECE OF EQUIPMENT THAT I HAVE TO PUSH A BUTTON AS I'M CRANKING IF THE CAR DOESN'T START. THE PIECE OF EQUIPMENT IS ONLY GOOD FOR 1 WEEK, HAVE TO KEEP GOING IN TO HAVE IT RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070231January 15, 2004
UNKNOWN OR OTHER, POWER TRAIN
WITH NO WARNING THE AUTOMATIC TRANSMISSION ON OUR ESCAPE FAILED COMPLETELY AT 44,130 MILES. SO FAR, NO FINANCIAL ASSISTANCE HAS BEEN OFFERED BY FORD OR THE REPAIRING DEALER DISPITE ATTEMPTS BY ME TO GET RELIEF FOR THE $2700 REPAIR BILL! WE HAVE HAD A LOUD NOISE COMING FROM THE DRIVETRAIN SINCE ABOUT 18,000 MILES AND HAD IT CHECKED AT 25,000 BY OUR LOCAL FORD DEALER. THE DEALER INSISTED THAT IT WAS ONLY TIRE NOISE...WHICH WHILE VERY SCEPTICAL, WE ACCEPTED WITH THE CAVEAT THAT WHEN WE EVENTUALLY REPLACED THE TIRES, THE NOISE WOULD BE GONE OUR WE EXPECTED THE VEHICLE TO BE REPAIRED AT NO CHARGE. SINCE THE TRANSMISSION'S VERY PREMATURE FAILURE, WE HAVE REVISITED THE POWERTRAIN NOISE AS WE NOW SUSPECT ITS SOURCE MAY HAVE CAUSED THE TRANSMISSION FAILURE. BOTH FRONT WHEEL BEARINGS HAVE BEEN CHANGED, THE WHEELS AND TIRES HAVE BEEN SUBSTITUTED AND THE VERY LOUD NOISE CONTINUES. TWO FORD DEALERS HAVE INSPECTED THE VEHICLE AND NO ONE YET HAS AN IDEA OF WHAT THE SOURCE OF THE NOISE IS NOW! THIS TRUCK IS A TRUE LEMON AND I THINK FORD SHOULD BE STEPPING UP TO THE PLATE TO FIX AND PAY FOR THIS PROBLEM AS WELL AS ALL OR MOST OF THE TRANSMISSION REPAIR!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070559January 15, 2004
TIRES
FORD MAY HAVE ANOTHER SUCH PROBLEM, BUT THEY REFUSE TO CHECK TO SEE IF THEY DO. I OWN A FORD 2001 ESCAPE. SORT OF A SMALL EXPLORER. ITS OEM TIRES ARE GENERAL GRABBER AW. MINE ARE SIZED P225/70/15. ONE JUNE 21, WITH LESS THAN 16000 MILES, FOR NO APPARENT REASON IT BLEW OUT. LUCKILY I WAS ON LOCAL STREETS AT ~20 MPH. HAD I BEEN ON LOOP 610 AT ~55 MPH POSSIBLY THE VEHICLE (AS SUVS ARE WONT TO DO) WOULD HAVE FLIPPED AND INJURED OR KILLED MY WIFE AND I. I DROVE INTO A PARKING LOT TO CHANGE THE TIRE AND DISCOVERED THE FORD SUPPLIED JACK AT ITS MAXIMUM TRAVEL DID NOT RAISE THE CAR HIGH ENOUGH TO CHANGE THE TIRE. LUCKILY I WAS CLOSE ENOUGH TO HOME TO GO GET A PUMP JACK THAT ALLOWED ME TO INSTALL THE SPARE TIRE. AS IT WAS PAST NOON ON A SATURDAY I CONTACTED FORD CUSTOMER SERVICE, WHICH HAS STONEWALLED ME AND REFUSED TO HELP. THE MOST I HAVE HEARD IS WE'VE NEVER HAD A PROBLEM WITH THE JACK, MAYBE YOU'RE NOT USING IT CORRECTLY, HOWEVER A LOCAL MICHELIN DEALER TELLS ME YEAH WE HEAR THAT PROBLEM ALL THE TIME. FORD REFUSES TO ESCALATE AND NOW IGNORES MY EMAIL. AS FOR THE TIRE I'M TOLD: IT MAY BE COVERED UNDER YOUR 36000, 3 YEAR WARRANTY, CHECK WITH GENERAL TIRE. I CHECK WITH GENERAL TIRE, AND FIND OUT A LARGER SIZE OF THAT MODEL TIRE ON FORD EXPEDITIONS IS ALREADY BEING RECALLED, BUT GENERAL DENIES EVER HAVING ANY COMPLAINTS ABOUT ESCAPES, AND TELLS ME TO CALL FORD. I CALL CHAMPION FORD (FORMERLY CHARLIE THOMAS FORD) ON THE GULF FREEWAY WHERE I BOUGHT THE CAR, AND AGAIN ACCORDING TO THE GENERAL MANAGER I'M THE FIRST ONE WITH SUCH PROBLEM(S). I SHOULD LEAVE A MESSAGE FOR THE SERVICE MANAGER. I DO THAT BUT AM NEVER CALLED BACK. THE DEALER TELLS ME THERE IS NO ONE HIGHER AT FORD TO CALL ANYMORE. SOUNDS LIKE FORD IS ACTIVELY KEEPING ITS HEAD IN THE SAND. VIN NUMBER: [XXX] MILEAGE: 15491 NAME: [XXX] LAST NAME:[XXX] ADDRESS:[XXX] CITY: [XXX] STATE: TX ZIP:[XXX] EMAIL ADDRESS: [XXX]TELEPHONE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069157January 15, 2004
VISIBILITY:WINDSHIELD, EQUIPMENT:ELECTRICAL
COMPUTER CONTROLS LOCKED DOWN THE CAR. THE DEALER SAID THAT THE COMPUTER WAS RESETTING WHEN IT DONE THIS AND THERE WAS NOTHING THEY COULD DO. THE WINDSHIELD IS SEPARATING FROM THE CAR AND THE DEALER WILL NOT COVER THIS AS A DEFECT BECAUSE MY CAR IS THE ONLY ONE THEY KNOW OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054195January 15, 2004
ELECTRICAL SYSTEM:STARTER ASSEMBLY:RELAY, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
THE CONSUMER HAS TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES BECAUSE THE VEHICLE HAS PROBLEMS STARTING. THE DEALER MECHANIC HAS REPLACED THE STARTER, RELAY SWITCH, AND THE MASTER CYLINDER. THE VEHICLE IS CURRENTLY AT THE DEALER FOR ANOTHER REPAIR. PLEASE PROVIDE FURTHER DETAILS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050070January 15, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 35 MPH, THE ENGINE DIED WITHOUT WARNING. THIS RESULTED IN BRAKE FAILURE. THE CONSUMER HAD TO COAST THE VEHICLE TO A STOP. THE DEALERSHIP REPLACED THE IDLE ERROR CONTROL VALVE, MASS AIR FLOW SENSOR, THROTTLE BODY, EEC RELAY, DPFE SENSOR AND THE EVAP VALVE. THE MANUFACTURER HAS A NEW LETTER REF#02-23-1 ON THIS ISSUE. *PH *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053185January 14, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 2001 FORD ESCAPE AT AVERAGE 50-60 MPH SPEED OK. UPON DECELERATION, CAR DIES. TOOK CAR TO DEALERSHIP NEXT DAY (DIED 3 MORE TIMES). DEALER IS SAYING 2 CYLINDER HEADS NEED TO BE REPLACED; 2 CAMSHAFTS AND BASICALLY NEED NEW ENGINE INSTALLED AT MY EXPENSE. DEALER HAS REQUESTED MAINTENANCE RECEIPTS (I HAVE SUPPLIED ALL). NOW WAITING TO SEE IF FORD WILL ASSIST IN REPAIRS. HAVE CALLED FORD 6 TIMES TO FILE COMPLAINT STATING SINCE PURCHASING VEHICLE NEW IN DEC 2000, HAVE HAD NEW TRANSMISSION INSTALLED (WARRANTY COVERED); NEW FUEL PUMP (WARRANTY COVERED); AND NEW MASTER CYLINDER (PAID OUT OF POCKET). ESCAPE IS NOT SAFE AND NOT RELIABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053210January 14, 2004
ENGINE AND ENGINE COOLING:ENGINE
2001 FORD ESCAPE XLT 4WD STALLED WHILE DRIVING. HAS DONE THIS ON NUMEROUS OCCASIONS. ALSO, OCCASIONALLY WILL NOT START. USUALLY WHEN VEHICLE HAS BEEN PARKED OUTSIDE FOR SEVERAL HOURS IN RAIN. REQUIRES SEVERAL ATTEMPTS TO START.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053005January 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
I OWN A 2002 FORD ESCAPE AND ONLY ONE MONTH OF HAVING IT ALL OF THE LIGHTS LIGHTED UP ON THE DASH BOARD AND THE ENGINE STOP WHILE GOING DOWN AN INTERSTATE RAMP. THE SECOND TIME IT HAPPENED I WAS IN TRAFFIC GOING AT ABOUT 10 MPH WHEN IT SHUT OFF CAUSING TO REAR-END THE CAR IN FRONT OF ME. IT'S A PROBLEM THAT HAS NOT BEEN FIXED, I BROUGHT IT TO THE DEALER THEY CLAIM THAT NOTHING IS WRONG WITH IT. THE DEALER CHECKED IT AND SAID IT HAS HAPPENED TO OTHER CARS, BUT THAT THE PROBLEMS HAD BEEN FIXED THAT IT WAS ONLY ON THE ONES FROM 2001. THE DEALER ALSO SAID THAT THEY COULDN'T AWARD THE WARRANTY THAT THE ENGINE SHUTTING OFF WOULDN'T HAPPEN AGAIN, BUT SINCE APRIL 2002 IT HAS HAPPEN AT LEAST 5 TIMES WITH 1 ACCIDENT . *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10053714January 9, 2004
ENGINE AND ENGINE COOLING
VEHICLE STALLED WITHOUT WARNING. WHEN THIS OCCURRED THE ENGINE WAS STILL RUNNING, BUT THE POWER STEERING AND BRAKES WERE LOST. ALSO, VEHICLE FAILED TO ACCELERATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052628January 7, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR STICKS IN IDLE WHILE VEHICLE STOPS. DRIVER MUST "JAB" ACCELERATOR TO GET IT OUT OF IDLE AND START VEHICLE MOVING IN FORWARD OR REVERSE. PROBLEM IS CONSTANT SINCE PURCHASING VEHICLE IN DEC 2002.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048776January 7, 2004
TIRES:SIDEWALL
WHILE DRIVING AT 65 MPH CONSUMER HEARD A FLAPPING SOUND COMING FROM THE REAR OF VEHICLE. CONSUMER PARKED ON THE SHOULDER OF THE HIGHWAY AND INSPECTED THE VEHICLE, DISCOVERED THAT REAR RIGHT TIRE COLLAPSED. VEHICLE WAS TAKEN TO THE DEALER, WHO CLAIMED THAT THE TIRE WAS PUNCTURED WHICH CAUSED IT TO COLLAPSE. *AK THE DEALER STATED THAT THE TIRE WAS PROBABLY PUNCTURED BEFORE THE SIDEWALL COLLAPSED, BUT THE SIDEWALL SHOULD NOT HAVE EVER COLLAPSED. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051294December 30, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
AT TIMES OF HEAVY RAIN OR WET SNOW THE INTERIOR WINDOWS FOG SEVERELY. THEY FOG SO BADLY THAT CONDENSATION WILL RUN DOWN THE INSIDE OF WINDOWS RESULTING IN AN UNSAFE DRIVING CONDITION. I HAVE TRIED NUMEROUS METHODS OF TWEAKING THE CONTROLS BUT CAN NOT SEEM TO KEEP THE WINDOWS DEFOGGED ADEQUATELY. WHEN MY WIFE AND KIDS ARE IN THE CAR THE PROBLEM IS WORSE THAN WHEN I AM ALONE. I AVOID DRIVING THE CAR AT NIGHT WITH THEM WHEN THE WEATHER IS WET BECAUSE I WORRY ABOUT BEING ABLE TO SEE SAFELY. I AM WORKING ON TRYING TO FIX THE PROBLEM BUT THOUGHT STRONGLY ENOUGH ABOUT THIS TO NOTIFY YOU HERE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051342December 30, 2003
ELECTRICAL SYSTEM:WIRING, STEERING
I PURCHASED A 2004 FORD ESCAPE XLT ON 12/8/03. ON THE WAY HOME FROM THE DEALERSHIP, THE VEHICLE PULLED STRONGLY TO THE LEFT, AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE SERVICED. ON 12/17/03, THE LEFT REAR POWER WINDOW HAD AN ELECTRICAL SHORT AND WOULD NOT CLOSE. IT WENT INTO SERVICE AND THE ELECTRICAL SHORT WAS REPAIRED. ON 12/19/03 WE BROUGHT THE VEHICLE IN TO SERVICE FOR THE PULLING TO THE LEFT. THEY TRIED AN ALIGNMENT ON THE VEHICLE, AND IT STILL PULLED TO THE LEFT. THE SERVICE PEOPLE TOLD MY WIFE TO DRIVE IT FOR 400-600 MILES TO SEE IF IT CORRECTS ITSELF. ON 12/22/03 I BROUGHT THE VEHICLE BACK TO THE FORD SERVICE DEPARTMENT TO HAVE THEM CORRECT THE PROBLEM; AS I DID NOT FEEL THAT CONTINUING TO DRIVE IT WAS A PROPER SOLUTION. THE SERVICE TRIED THE ALIGNMENT AGAIN, TRIED TO ROTATE THE TIRES, CHANGING THE TIRES, BUT NOTHING CORRECTED THE VEHICLE FROM PULLING TO THE LEFT. THEY CONTACTED FORD WHO ADVISED THAT THE TROUBLE MAY BE THE STEERING RACK. ON 12/26/2003 I BROUGHT THE VEHICLE BACK TO THE SERVICE DEPT, AND THEY PUT ON A NEW STEERING RACK, BUT THE VEHICLE STILL PULLED TO THE LEFT. THE INFORMED THAT THEY HAVE NO IDEA WHY THE NEW 2004 WITH NOW 600 MILES ON IT STILL PULLS TO THE LEFT. THE INFORMED THAT THEY WILL HAVE A FORD ENGINEER COME OUT TO SEE THE VEHICLE TO SEE IF THEY CAN FIGURE OUT WHAT THE ISSUE IS. I HAVE SPOKEN TO THE FORD SALESMAN THAT SOLD ME THE VEHICLE AND THE SALES MANAGER ON MY CONCERNS ON BUYING A NEW VEHICLE WITH THESE ISSUES RIGHT FROM THE START. THEY INFORMED THAT THERE IS NOTHING THEY CAN DO UNTIL THE FORD ENGINEER COMES TO CHECK THE VEHICLE OUT. OUR CONCERN NOW IS THAT THE VEHICLE PULLS TO THE LEFT FOR UNKNOWN REASON THAT THE FORD SERVICE EXPERTS CANNOT FIGURE OUT, THESE PROBLEMS ARE OCCURING WHEN THE VEHICLE HAD ONLY 42 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051222December 29, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY WIFE WAS COASTING (TRAVELING DOWNHILL) IN OUR 2002 FORD ESCAPE XLT (2 WHEEL DRIVE) WHEN THE ENGINE SUDDENLY STOPPED. THE EFFECT WAS AS IF THE KEY HAD BEEN TURNED OFF. SHE LOST ALL POWER (STEERING, BRAKES, ETC) AND COASTED INTO A SIDEWALK. IT COULD HAVE BEEN MUCH WORSE. TAKING THE PROPER PRECAUTIONS, SHE HAD THE CAR TOWED TO THE NEAREST DEALERSHIP (HAYWARD FORD - VERY HELPFUL, PERFORMED THE TSB WORK RIGHT AWAY), WHERE THEY TOLD HER OF A TSB THAT DESCRIBED THE APPROPRIATE STEPS FOR THE MECHANICS TO TAKE. THE SUPPOSED TSB INCLUDED REPLACEMENT OF THE FOLLOWING ITEMS: THROTTLE BODY ASSEMBLY, AIR CHARGE BODY, MASS AIR FLOW SENSOR, AIR CHARGE SENSOR GASKET, POWER RELAY FOR PCM, EGR SENSOR, AND THE PURGE REGULATION VALVE FOR VAPOR SYSTEM. I SEARCHED THE NHTSA TSB SITE FOR THE BULLETIN AND COULDN'T FIND IT. THE NUMBER WE WERE GIVEN WAS TSB 02-23-01. I NOTICED THAT AN INVESTIGATION INTO THE CAUSE OF THIS PROBLEM BY THE NHTSA WAS CLOSED AND REOPENED IN SEP 2002. FROM WHAT I HAVE READ HERE AT THE NHTSA SITE, I THINK IT'S TIME FOR FORD TO WARN THEIR ESCAPE OWNERS OF THIS PROBLEM BEFORE SOMEONE IS INJURED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051175December 27, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TO START, MY VEHICLE IS A 2003 FORD ESCAPE WITH 36,000 MILES. IT IS A COMPANY VEHICLE THAT I'M ABLE TO USE PROFESSIONALLY AND PERSONALLY. I WAS DRIVING HOME FROM A QUICK TRIP TO TOWN AND THE ACCELERATOR BEGAN TO HAVE A MIND OF ITS OWN. I WAS TRAVELING ON THE INTERSTATE AND THE VEHICLE CONTINUED TO ACCELERATE WITHOUT PUSHING ON THE GAS. LUCKILY I ACTED QUICKLY AND WAS ABLE TO PUT THE TRUCK IN NEUTRAL AND PULL OVER TO THE SIDE SAFELY. I TURNED THE VEHICLE OFF AND LOOKED TO SEE IF THERE WAS ANYTHING ON THE FLOORBOARD THAT WAS CAUSING CONSTANT ACCELERATION, THERE WASN'T. I TURNED THE VEHICLE BACK ON TO SEE WHAT WOULD HAPPEN AND THE RPM'S SORED TO 4 WITH BEING IN PARK. THIS IS THE FIRST TIME THIS VEHICLE HAD PERFORMED IN THIS MANNER. I MUST SAY THAT THIS WAS VERY FRIGHTNING. I WASN'T SURE I WAS GOING TO BE ABLE TO STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051111December 26, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
IT TAKES AN EXCESSIVE AMOUNT OF PRESSURE ON THE GAS PEDAL TO ACCELERATE FROM A STOP.SUDDEN ACCELERATION RESULTS FROM STICKING GAS PEDAL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047886December 24, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT 30 MPH CONSUMER HEARD A LOUD NOISE. VEHICLE ENGAGED IN NEUTRAL. DRIVER BEHIND HIM HELPED PUSH THE VEHICLE OUT OF THE ROAD. VEHICLE WAS TOWED TO AN INDEPENDENT SHOP WHERE THEY REPLACED THE AUTOMATIC TRANSMISSION AT THE OWNERS EXPENSE OF $2400. THERE ARE TWO TECHNICAL SERVICE BULLETINS CONTAINING INFORMATION ON HOW TO FIX THE TRANSMISSION. *AK *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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