Ford Escape Complaints

29,499 consumer complaints on file.

#10091368September 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD ESCAPE XLT, 51,000 MILES. DURING FREEWAY DRIVING, O/D LOCKOUT INDICATOR LIGHT CAME ON AND STARTED FLASHING. TRANSMISSION BRIEFLY ACTED AS IF IT WAS SHIFTING BETWEEN NEUTRAL AND DRIVE, THEN IT FAILED COMPLETELY. TOWED TO FORD DEALER FOR DIAGNOSIS. FORD DEALER SAYS TRANSMISSION NEEDS TO BE REPLACED, BUT HAS NOT DIAGNOSED CAUSE OF FAILURE. FROM RESEARCHING USER FORUMS ON THE INTERNET, I'VE LEARNED THAT FORD ISSUED A SERVICE BULLETIN (OASIS #16717) IN MARCH 2003 ADVISING THAT THE PCM BE REPROGRAMED TO CORRECT A TRANSMISSION SHUDDER PROBLEM WHICH SEEMS TO BE A PRECURSOR TO TOTAL TRANSMISSION FAILURE. PCM REPROGRAMING IS ALSO REQUIRED BY SAFETY RECALL 04S13, ISSUED APRIL 2004. I WAS SCHEDULED TO HAVE THIS RECALL WORK DONE BY THE DEALER, BUT THE TRANSMISSION FAILED BEFORE RECALL WORK WAS DONE. FROM READING USER REPORTS ON THE INTERNET, IT SEEMS THAT TANSMISSION FAILURE AT 50-60,000 MILES IS NOT UNUSUAL FOR 2001-2003 ESCAPES WITH A CD4E AUTOMATIC TRANSMISSION, AT LEAST FOR ONES WHICH HAVE NOT HAD THE PCM REPROGRAMED AS CALLED FOR IN THE 2003 SERVICE BULLETIN OR THE 2004 SAFETY RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091258September 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS
WENT IN TO A FORD DEALERSHIP IN GARDEN GROVE, CA. I WAS GETTING A ROUTINE OIL CHANGE AND TIRE ROTATION. I WAS TOLD I NEEDED A COMPLETE BRAKE OVERHALL. I BALKED AT THE SUGGESTION OF THE FORD ASSOCIATE. I STATED "MY ESCAPE ONLY HAS 23,000 MILES ON IT AND YOUR TELLING ME IT NEEDS NEW ROTORS, PADS ON THE FRONT, AND SHOES AND DRUMS IN THE REAR". HE LOOKED STRAIGHT AT ME AND SAID YES YOU DO. I WENT HOME TOOK OFF THE TIRE AND DISCOVERED IT TO BE TRUE.. THE BRAKES ON MY 2002 ESCAPE ARE WORN OUT AFTER 23,000 MILES. WHAT KIND OF GARBAGE IS THAT. I'M NOT HARD ON MY BRAKES EITHER. IF I HAVE TO REPLACE THEM AGAIN AT 43,000 MILES I AM GOING TO BE VERY PISSED OFF. IF IT DOES HAPPEN. I WILL BE TRADING IT IN, AND IT WON'T BE FOR ANOTHER FORD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092777September 17, 2004
ENGINE AND ENGINE COOLING:ENGINE
COMPLAINT REGARDING 2002 FORD ESCAPE.*MR THE VEHICLE WOULD HESITATE, SKIP AND CUT OFF WHILE DRIVING 40 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED A PART WHICH THE MANUFACTURER INDICATED WAS THE LATEST FIX FOR THE PROBLEM. THE PART DID NOT REPAIR THE PROBLEM AND THE VEHICLE CONTINUED TO HESITATE E, SKIP AND STALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092635September 17, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN STEPPING ON THE BRAKE VEHICLE ACCELERATED. CONSUMER STATED THAT ENGINE ROARED. HAD TO STEP ON THE BRAKES WITH GREAT PRESSURE AND IT STILL HAPPENED. CONSUMER TOOK VEHICLE TO THE DEALER ON 3 OCCASIONS, AND EACH TIME, THEY WERE UNABLE TO DETECT THE PROBLEM. CONSUMER CONTACTED MANUFACTURER, WHO DENIED OF THE PROBLEM. MANUFACTURER SENT AN ENGINEER TO DIAGNOSE THE PROBLEM, AND WHILE IN HIS POSSESSION, THE PROBLEM DID NOT DUPLICATE ITSELF. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10091048September 15, 2004
EQUIPMENT
WE DRIVE A 2002 FORD ESCAPE. IT IS DRIVEN BY BOTH MY HUSBAND (BILL) AND MYSELF. WHILE DRIVING WE STOPPED IN FRONT OF A RESTAURANT TO EAT. WE PULLED INTO PARKING PLACE, FOOT ON BRAKE TO STOP AND CAR SUDDENLY ACCELLERATED AND WE ALMOST WENT INTO THE RESTAURANT WINDOW. MY HUSBAND WAS ABLE TO HOLD THE CAR BACK BY USING A LOT OF PRESSURE ON THE BRAKE. HE THEN REACHED DOWN AND TURNED THE KEY OFF. WE HAVE HAD THIS EXPERIENCE ON 4 SEPARTE OCCASSIONS AND HAD THE CAR IN THE GARAGE ON 6 OCCASSIONS FOR THIS PROBLEM. THE LAST TIME THIS HAPPENED WAS 4 WEEKS AGO. I WAS DRIVING. I PULLED INTO A PARKING PLACE, HAD MY HAND ON THE GEAR SHIFT TO PUT INTO PARK WHEN THE CAR SUDDENLY ACCELLERATED. I WAS NOT ABLE TO PUT AS MUCH PRESSURE ON THE BRAKE AS MY HUSBAND AND WENT INTO A PLATE GLASS WINDOW OF A RESTAURANT THAT FORTUNATELY WAS NOT OPEN AND BEING REMODELED. I DID $4,000 WORTH OF DAMAGE TO THE CAR AND THE RESTAURANT IS CLAIMING $30,000 DAMAGE TO THEIR BUILDING. AGAIN WE HAD IT IN THE GARAGE. THEY CAN FIND NOTHING WRONG WITH IT. IT USUALLY HAPPENS WHEN YOUR FOOT IS ON THE BRAKE. WE HAVE HEARD FROM FORD THAT THEY CAN DO NOTHING ABOUT IT. WE ARE AFRAID TO DRIVE IT AS SOONER OR LATER, WHEN IT HAPPENS, SOMEONE IS GOING TO GET HURT. WE ARE JUST LOOKING FOR A CAR THAT WORKS PROPERLY. OTHER TIMES WHEN DRIVING ALONG IT WOULD ACCELLERATE ON ITS OWN BUT THEN CUT BACK. MOST OFTEN WHEN YOUR FOOT IS ON THE BRAKE FOR SOME REASON. FORD GARAGE CAN FIND NOTHING WRONG AND FORD CO. CAN DO NOTHING ABOUT IT SO THEY SAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092350September 15, 2004
AIR BAGS
ON-GOING PROBLEM WITH THE AIR BAG LIGHT ILLUMINATING INTERMITTENTLY. VEHICLE HAS BEEN TO THE DEALER ON THREE SEPARATE OCCASIONS. DEALER REPLACED VARIOUS PARTS ON ALL OCCASIONS AND THE PROBLEM IS STILL THERE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090904September 13, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD ESCAPE XLT HAS STALLED WITHOUT WARNING TWICE. ONCE AT APPROXIMATELY 40 MPH AND THE OTHER AT 10 MPH. I HAVE COMPLAINED TO THE DEALERSHIP (COWLES FORD, WOODBRIDGE, VA) SINCE MY FIRST MAINTENANCE CHECK ABOUT MY ESCAPE HESITATING/SKIPPING. DOES NOT SEEMS TO BE GETTING THE PROPER GAS. FIRST COUPLE OF MAINTENANCE CHECK MECHANIC SAID HE COULD NOT FIND ANYTHING WRONG. NOW, 2 1/2 YEARS LATER, THEY KEEP REPLACING SMALL PARTS THAT DO ABSOLUTELY NOTHING TO REMEDY THE PROBLEM. I HAVE NOW BEEN TOLD BY THE SERVICE MANAGER THAT THIS PROBLEM DOES NOT SHOW UP ON DIANOSTICS TEST NOR ON THE VEHICLE COMPUTER. I HAVE COMPLAINED SINCE THE FIRST ENGINE STALL (40 MPH) THAT MY ESCAPE IS A SAFETY HAZARD. AGAIN I HAVE TOLD THE DEALERSHIP MY SUV IS A SAFETY HAZARD BECAUSE I HAVE NO ADVANCED WARNING WHEN THE MOTOR WILL CUT OFF. I HAVE EMAILED NUMEROUS COMPLAINTS TO HIGH MANAGEMENT AT FORD IN MICHEGAN BUT HAVE YET TO EVEN GET AN ACKNOWLEDGEMENT OF MY COMPLAINT. FORD SEEMS TO BE SO WILLING TO LET CUSTOMERS BE INJURED OR KILLED IN THEIR PRODUCTS. ON FELT LIKE A "VALUABLE FORD CUSTOMER" BEFORE I SIGNED ON THE DOTTED LINE AND AFTER THAT I FEEL LIKE A "VICTIM". SHAME ON FORD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090861September 12, 2004
POWER TRAIN:DRIVELINE, SEATS:FRONT ASSEMBLY:POWER ADJUST
DRIVERS SEAT MOVES FOWARD APPROX 1/2" ON ACCELERATION AND STOPPING. VEHICLE HAS NOISE POSSIBLE BEARING, TRANSMISSION, OR DRIVESHAFT LIKE A LOPE AS IF SOMETHING WAS OUT OF ROUND OR HAS A HIGH SPOT. IT IS NOT THE TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090614September 8, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY, ENGINE AND ENGINE COOLING:COOLING SYSTEM, POWER TRAIN:MANUAL TRANSMISSION
THE TRANSMISSION ON MY 2001 FORD ESCAPE, WENT OUT I HAD 58,000 MILES ON THE TRUCK. HAD TO PUT IN A NEW TRANSMISSION. NOW 4 MONTHS LATER, THE ENGINE LIGHT COMES ON. THE ENGINE COOLANT WARNING LIGHT KEEPS COMING ON EVEN THOUGH IT IS FULL. ALL OF THE LIGHTERS/SUN ROOF HAVE NO POWER TO THEM THEY ALL QUIT. I HAVE REPLACED ALL FUSES, WITH NO LUCK. NOW THE ALL LIGHTS ON THE RADIO ARE GONE, BUT THE RADIO STILL WORKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091603September 8, 2004
TIRES:TREAD/BELT
WHILE DRIVING TREAD SEPARATED FROM TIRE. VEHICLE WAS NOT DRIVABLE. GENERAL TIRES, AMERITRAC, M+S, P225/70R15 100'S, DOT 0215041 CK 37710-34752, TREAD WEAR 420, TRACK A, TEMPERATURE B. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091639September 8, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 45 MPH CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER WAS ABLE TO RESTART VEHICLE, AND TOOK IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091640September 8, 2004
AIR BAGS:FRONTAL
WHILE DRIVING CONSUMER NOTICED THAT THE AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE SENSOR NEEDED TO BE REPLACED, AND REPLACED IT. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087902September 8, 2004
VEHICLE SPEED CONTROL, AIR BAGS
VEHICLE SUDDENLY SURGED FORWARD. VEHICLE IS CURRENTLY AT THE POLICE GARAGE WAITING TO BE INVESTIGATED. *AK THE CONSUMER WAS PULLING INTO HIS DRIVEWAY, PUT THE VEHICLE IN PARK AND PULLED UP THE EMERGENCY BRAKE. THE CONSUMER EXITED THE VEHICLE TO RETRIEVE HER MAIL AND GOT BACK INTO THE VEHICLE. THE CONSUMER PUT THE EMERGENCY BRAKE DOWN AND PROCEED TO SHIFT THE VEHICLE INTO DRIVE. WHEN THE VEHICLE WAS SHIFTED INTO DRIVE THE VEHICLE ACCELERATED SUDDENLY AND COULD NOT BE STOPPED, NOT EVEN BY APPLYING THE BRAKE. THE VEHICLE WENT THROUGH A GARAGE WALL, THROUGH A UTILITY ROOM AND CAME OUT THE BACK OF THE HOUSE AND HIT A SMALL TREE. THE AIR BAG DID NOT DEPLOY. THE CAR WAS TOTALED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10090469September 5, 2004
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
WHILE DRIVING VEHICLE, NOTICED THAT STEERING WHEEL WAS GETTING HARDER AND HARDER TO TURN. AFTER PARKING VEHICLE, NOTICED THAT STEERING FLUID WAS LEAKING ONTO THE GROUND. THIS IS THE 5TH REPAIR INCIDENT INVOLVING THIS VEHICLE WITH THE POWER STEERING FLUID LEAK. FORD DEALER AND FORD REP. CLAIM THE PROBLEM IS FIXED EACH TIME, BUT CONTINUES TO OCCUR EVERY 6-9 MONTHS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090481September 5, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HAVE A 2001 FORD ESCAPE. I WAS INFORMED ABOUT THE STALLING RECALL; SO I HAD IT SERVICED (REPROGRAMMED COMPUTER). AFTER IT WAS WORKED ON, ABOUT ONE WEEK LATER IT BEGAN TO STALL WHEN STARTING. IT WOULDN'T IDLE. NOW IT JUST DIES WHILE DRIVING. IT HAPPENED TO US ABOUT 30 TIMES TODAY. I REPLACED THE FUEL FILTER HOPING THAT WAS IT; IT DIDN'T HELP. IT ONLY HAS 39,000 MILES ON IT. THE THING IS, I DIDN'T HAVE A PROBLEM WITH IT UNTIL WE TOOK IT IN FOR THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090437September 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSIONS SHIFTS ROUGHLY (JERKS) WHEN GOING INTO OVERDRIVE. 2001 FORD ESCAPE WITH LESS THAN 40,000 MILES. ASKED SERVICE MANAGER ABOUT PROBLEM HE SAID THEY WERE UNAWARE OF PROBLEM.-*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089078September 3, 2004
PARKING BRAKE
9-1-04 MY 2005 FORD ESCAPE WAS PARKED IN THE GARAGE OF MY HOME WHERE I BEGAN TO BACK UP. THERE WAS AN OBSTRUCTION IN MY DRIVEWAY SO I PUT THE CAR INTO DRIVE AND PULLED 1/2 WAY INTO THE GARAGE TO CLEAR THE WAY. I PUT THE CAR IN PARK, OPENED MY DOOR, TOOK OFF MY SEATBELT AND GOT OUT OF MY CAR WALKING TOWARDS THE REAR. SUDDENLY THE CAR ACCELERATED IN REVERSE KNOCKING ME DOWN BECAUSE OF THE OPEN DOOR. I JUMPED INTO THE CAR (WHERE MY CHILDREN WERE IN THE BACK SEAT) TO PLACE THE CAR IN PARK-IT WAS IN PARK AND ROLLING FAST. I USED THE EMERGENCY BRAKE TO STOP THE VEHICLE WITH THE HELP OF THE OPEN DOOR JAMMING ALONG SIDE THE GARAGE WALL. THE END RESULT WAS SHOULDER AND COLLAR BONE DAMAGE AS WELL AS SEVER BODY DAMAGE CAUSED BY THE OPEN DOOR. IF THE DOOR HAD NOT BEEN OPEN, MY CHILDREN WOULD HAVE ROLLED INTO ONCOMING TRAFFIC AND BEEN HIT HEAD ON. I AM POSITIVE SOMETHING IS WRONG WITH THIS NEW CAR, YET THE GALPIN VAN NUYS FORD DEALERSHIP HAS REFUSED TO INSPECT IT FOR SAFETY. THEY INSISTED THAT I FIRST FILE A CLAIM WITH MY INSURANCE CARRIER, WHICH I DID AND STILL HAVE BEEN REFUSED THE SAFETY INSPECTION BY FORD AND THE DEALERSHIP LEVEL AND THE CORPORATE LEVEL. I WANT TO ENSURE I AM DRIVING A SAFE CAR AND THIS PROBLEM WILL NEVER HAPPEN AGAIN.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10088938September 1, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2002 FORD ESCAPE XLT - 38,000 MILES. RADIO TURNED OFF BY ITSELF, DASHBOARD GAGES ILLUMINATED AND THEN CAR DIED. CAR WAS ABLE TO BE RE-STARTED BUT THEN DIED SHORTLY AFTER. FORD HAS DETERMINED THAT THE ALTERNATOR HAS BLOWN. AS 38,000 IS OUT OF THE WARRANTY PERIOD, THE DEALERSHIP AND FORD CORPORATE HAS DECLINED PAYING FOR THE REPAIRS. FOR A VEHICLE THAT HAS BEEN WELL MAINTAINED, IT SEEMS THAT THIS TYPE OF PROBLEM SHOULD NOT HAVE OCCURRED SO EARLY IN THE VEHICLES LIFE. OF COURSE CONSIDERING THE MANY, MANY ISSUES I HAVE HAD WITH THIS VEHICLE THAT WERE COVERED I GUESS I SHOULD NOT BE SURPRISED. AS A SIDE NOTE, I SUPPLY COMPONENTS TO THE AUTOMOTIVE OEM'S INCLUDING FORD. THAT IS WHY I BOUGHT A FORD. AFTER THIS EXPERIENCE AND SEEING HOW FORD WORKS INTERNALLY I DON'T THINK I WILL EVER BE ABLE TO BUY ONE AGAIN. ALAN GOLDENSTEIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090044August 30, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 40 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION.. UPON IMPACT, AIR BAGS DID NOT DEPLOY. AS A RESULT DRIVER SUSTAINED CERVICAL SPINE STRAIN. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10088789August 29, 2004
TIRES
I HAVE HAD THREE DIFFERENT TIRES EXCHANGED ON MY VEHICLE SINCE THE PURCHASE DATE OF FEB. 7 2001. I HAVE TAKEN MY CAR IN EVERY 5000 MILES FOR SERVICE AND EVERYTIME I HAVE LEFT THE DEALERSHIP THE CAR PULLS IMMEDIATELY TO THE RIGHT. I HAVE GONE BACK TO THE DEALERSHIP EVEYTIME AND VOICED MY COMPLAINT. AT 15000 MILES THE TIRE MANAGER EXPLAINED IT WAS MY TIRES AND HAD ME PURCHASE A SET OF 4. AT 35000 MILES THE DEALERSHIP REPLACED THE TIRES AGAIN THIS TIME AT NO CHARGE. I AM NOW AT 64000 AND THIRD SET OF TIRES. I WAS ON THE FREEWAY GOING APPROX 55 MPH WHEN THE TRUCK BEGAN TO SHAKE AND THE TREAD FELL OFF THE FRONT DRIVER'S SIDE TIRE. I IMMEDIATELY PULLED TO THE SIDE AND WILL BE VISITING THE DEALERSHIP ON MONDAY. I AM NOT SURE WHAT THE EXACT NUMBER OF THE TIRES IS BUT IT IS THE GRABBER TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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