Ford Escape Complaints

29,499 consumer complaints on file.

#10102676December 11, 2004
STRUCTURE:BODY:DOOR
ON THE DRIVE HOME FROM PICKING UP MY FORD ESCAPE, I NOTICED CABIN NOISE AT HIGHWAY SPEEDS. IT TOOK 6 SERVICE VISITS TO JIM KEIM FORD TO RESOLVE THIS ISSUE THAT WAS CAUSED BY LOOSE CLADDING ON THE PASSENGER DOOR. FURTHER, I BEGAN GETTING A TICKING NOISE AT SLOW SPEEDS AND BUMPY ROADS DURING THE RESOLUTION OF THE CLADDING PROBLEM. JIM KEIM SPRAYED SILICONE SPRAY ON THE DRIVER AND PASSENGER DOOR MOLDING TO RESOLVE THIS. THE TICKING NOISE RETURNED WITHIN A COUPLE WEEKS AND KRIEGER FORD PUT ANTI-RATTLE TAPE ON THE A ARMS IN THE CABIN TO RESOLVE THIS ON 2 OCCASIONS. IN ALL, I'VE HAD 8 SERVICE CALLS ON THIS BRAND NEW $26000.00 ESCAPE. I'VE DRIVEN HUNDREDS OF MILES IN TRYING TO RESOLVE THESE NOISE ISSUES TO DATE. IT GOES WITHOUT SAYING THAT A VEHICLE I GENUINELY LOOKED FORWARD TO HAVING HAS BECOME A VEHICLE THAT I'VE ALREADY EXPLORED TRADING IN AND GOING WITH ANOTHER MAKE BECAUSE I FEEL I HAVE BEEN TREATED POORLY HAVING TO TAKE MY VEHICLE IN FOR NOISE ISSUES 8 TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102462December 9, 2004
VEHICLE SPEED CONTROL:CABLES
WHILE DRIVING FROM I66 TO VA28 N AFTER REGAINING 60 MPH THE CAR KEPT SPEEDING UP, APPLIED BRAKES BUT BRAKES OVERHEATED AND CAR KEPT GAINING SPEED. THEN REALIZED GAS PEDAL WAS STUCK OPEN AND WOULD NOT RELEASE. SHUT ENGINE DOWN, RESTARTED AND QUICKLY MOVED TO RIGHT SIDE OF ROAD (HAD TO, CROSS 2 LANES OF TRAFFIC) RATHER DANGEROUS SITUATION. HAD CAR TOWED TO FORD DEALER WHO SAID THEY WOULD REPLACE THROTTLE CABLE. THEY SAID CABLE BECAME JAMMED. I CAN FIND NO RECALL FOR THIS PROBLEM IN THE ONLINE DATABASE. I THINK THIS COULD BE A VERY DANGEROUS SITUATION TO A LESS EXPERIENCED DRIVER AND PERHAPS NEED TO BE INVESTIGATED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102379December 8, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:RACK AND PINION, ENGINE AND ENGINE COOLING:ENGINE
3 YEARS OLD, 60,000 MILES - TRANSMISSION HAS COMPLETELY BLOWN. ITS IN THE SHOP CURRENTLY. THE OIL PAN IS LEAKING. THE RACK AND PINION STEERING IS LEAKING FLUID. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102328December 7, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
OIL LEAK FROM ENGINE. GASKET REPLACED.....OIL LEAKED AGAIN. DEALER SAID THE CRANKSHAFT ON THE ENGINE WAS OUT OF SPECS....ENGINE WAS REPLACED ( 2,741 MILES ).SINCE THEN NUMEROUS PROBLEMS HAVE ARISEN FROM AN AIR VENT TUBE HITTING THE FAN BELT TO A LOUD NOISE AND SHAKING OF THE ENGINE THAT NEARLY CAUSED A SERIOUS ACCIDENT ON THE HIGHWAY...TRYING TO GET TO THE BREAKDOWN LANE. NOW THE TRANSMISSION ( LEFT FRON TRANS AXEL ) IS LEAKING FLUID. THE ONLY THING FORD OFFERS IS AN EXTENDED WARRANTEE. THIS TRUCK IS A LEMON. THIS CAR HAS BEEN OUT OF SERVICE 27 OF THE LAST 35 DAYS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106619December 6, 2004
VEHICLE SPEED CONTROL, VISIBILITY, SUSPENSION:FRONT:SPRINGS:TORSION BAR, ENGINE AND ENGINE COOLING, STRUCTURE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THERE WERE NUMEROUS PROBLEMS. THE EGR SENSOR (DPFE) WAS REPLACED ALONG WITH THE SOP DRIVER SIDE OUTER BELT MOLDING, FUEL PUMP, SWAY BAR LINKS AND IAC. *BF THERE WAS A LOUD NOISE COMING FROM THE DRIVER'S SIDE WINDOW, WATER LEAKED AROUND THE TAILGATE WINDOW, THE VEHICLE WAS HARD TO START, THE IAC WAS STICKING, THE DRIVER'S SIDE WINDOW SQUEAKED AND RATTLED, THE VEHICLE HESITATED UPON STARTING, THERE WAS PLAY IN THE FRONT SWAY BAR LINKS, THE COOLANT LIGHT STAYED ON, THERE WAS A CRACK AROUND THE OIL PAN AND THE OIL DRAIN PLUG WAS PROBLEMATIC, AND THE ACCELERATOR PEDAL WAS STICKING. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102121December 4, 2004
AIR BAGS
I PURCHASED USED 2004 FORD ESCAPE WITH 5650 MILES IN 8/04. IN SEPT04, FRONT PASSENGER DOOR UNLATCHED WHILE I WAS DRIVING IN PARKING LOT. MY 13-YR-OLD SON WAS IN THE PASSENGER SEAT. AFTER I STOPPED THE VEHICLE, HE ATTEMPTED TO OPEN THE DOOR USING THE DOOR HANDLE, AND THE DOOR WOULD NOT OPEN. HE THEN TRIED UNLOCKING THE DOOR USING THE PWR DOOR CONTROL TO NO AVAIL. I THEN USED THE DRIVER SIDE PWR DOOR CONTROL TO LOCK/UNLOCK THE DOOR, AND DOOR STILL WOULD NOT OPEN. SUDDENLY THE DOOR LOOK CONTROL ON PASSENGER SIDE BEGAN LOCKING/UNLOCKING BY ITSELF. IN ORDER TO OPEN THE DOOR, I HAD TO GET OUT OF THE CAR AND OPEN THE PASSENGER DOOR FROM THE OUTSIDE. I TOOK CAR INTO DEALERSHIP, AND THEY DID NOT FIND A PROBLEM. FIVE DAYS LATER ON 10/5/04, THE AIRBAG LIGHT CAME ON. RETURNED VEHICLE TO THE SAME DEALERSHIP. DEALERSHIP ADVISED BLINKING CODE 37. THEY RAN SELF TEST ON RCM MODULE. FAULT CODE IS B1998 (PASSENGER SIDE AIR BAG HIGH RESISTANCE). CODE WAS CLEARED & SELF TEST RE-RAN. THEY ALSO FLEXED WIRES AT CONNECTORS & FAULT DID NOT RETURN. ON 11/24/04, I RETURNED VEHICLE TO DEALERSHIP AGAIN BECAUSE AIRBAG LIGHT CAME ON AGAIN. THE FOUND SAME FAULT CODE. DEALER FOUND OASIS MESSAGE 18280. FORD IS WORKING ON A FIX THAT IS SUPPOSED TO BE AVAILABLE 4TH QUARTER 2004. DEALER CLEANED TERMINALS PER FORD INSTRUCTIONS & RE-TESTED. I ASKED SERVICE ADVISOR IF MY AIRBAGS WILL WORK, AND HE ADVISED HE DIDN'T KNOW. I FEEL THIS IS A SAFETY HAZARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102088December 3, 2004
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), STEERING:LINKAGES:TIE ROD ASSEMBLY
FRONT END TROUBLES WITH FORD ESCAPE 02 XLT. CONSTANT NOISES COMING FROM THE FRONT. DEALER CHANGED STABILITY BAR, ENGINE MOUNTS AND NOW NEED TO CHANGE TIE RODS AND FIX STEERING WHEEL NOISE BUT THERE IS NO FIX AS OF YET PER THE DEALERSHIP. CAR IS ONLY DRIVEN ON SUBURBAN ROADS AND NEVER BEEN OFF ROAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100963December 2, 2004
STEERING:COLUMN
THE STEERING WHEEL ON MY 2002 FORD ESCAPE WITH ONLY 37000 MILES RECENTLY BECAME LOOSE WHILE I WAS DRIVING.THE VEHICLE'S 36000 MILE WARRANTY JUST EXPIRED. I TOOK MY VEHICLE TO A FORD DEALERSHIP (COWLES PARKWAY FORD) TO GET AN ESTIMATE FOR THE REPAIRS, AND WAS TOLD THAT THE VEHICLE NEEDS A NEW STEERING COLUMN (A $400+ COST). BEFORE MAKING A DECISION I DID SOME RESEARCH ON THIS TYPE OF VEHICLE AND DISCOVERED THAT IT IS A KNOWN DEFECT (NHTSA ITEM NUMBER: 630120). THERE IS A SAFETY RECALL FOR THE 2001 FORD ESCAPE (NHTSA CAMPAIGN ID NUMBER : 00V223001 )BUT NOT THE 2002 MODEL. I WAS TOLD BY SOMEONE IN THE SERVICE DEPARTMENT THAT THIS IS A KNOWN MANUFACTURER'S DEFECT, BUT I WAS NO LONGER UNDER WARRANTY, AND WOULD HAVE TO PAY $400+ TO GET IT FIXED. I ALSO HAVE CALLED FORD COSTUMER SERVICE AND WAS ALSO TOLD THAT THEY ARE ARE NOT RESPONSIBLE FOR THE COST OF REPAIRS BECAUSE I HAD EXCEEDED THE WARRANTY. I BELIEVE FORD SHOULD BE RESPONSIBLE FOR THE COST OF THE KNOWN DEFECTIVE PART.I ALSO BELIEVE THAT THERE ARE OTHER FORD ESCAPE ON THE HIGHWAYS WITH THIS SAME SAFETY ISSUE THAT NEED TO BE RECALLED. THANK YOU. MICHAEL ESTES . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101895December 1, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE PULLING INTO A DRIVEWAY VEHICLE SURGED FORWARD. AS A RESULT,CONSUMER'S VEHICLE REAR ENDED ANOTHER VEHICLE. NO INJURIES REPORTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10100777November 30, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
WINDSHIELD WIPER QUITS. FORD WILL NOT HONOR THEIR RECALL (NHTSA RECALL NO. 00V387002/FORD RECALL NO. 00S49). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101865November 30, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN A RAIN STORM WINDSHIELD WIPERS FAILED. A RECALL WAS ISSUED. HOWEVER, THE RECALL HAD BEEN CLOSED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101725November 29, 2004
SEAT BELTS:FRONT
THE FRONT SEAT BELTS WILL NOT RESTRAIN THE CONSUMER WHEN THE BRAKES ARE DEPRESSED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100644November 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 FORD ESCAPE BEGAN HAVING TRANSMISSION SHUDDER DURING SHIFTING AT APPROXIMATELY 20,000 MILES. AT 30,000 MILES, DEALER PERFORMED TRANSMISSION FLUID FLUSH WHICH RESULTED IN THE SHUDDER GOING AWAY. RECENTLY THE SHUDDER HAS RETURNED. THE VEHICLE HAS APPROXIMATELY 56,000 MILES. THE TRANSMISSION FAILED WHILE TRAVELING AT HIGHWAY SPEEDS RESULTING IN A SUDDEN LOSS OF POWER. THE RPMS SUDDENLY JUMPED UP TO BETWEEN 5000 AND 6000. THE VEHICLE IS NO LONGER DRIVEABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100592November 27, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS HARNESS CAUGHT ON FIRE ON MY WAY BACK FROM L.A. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10101690November 26, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED. CHECK ENGINE LIGHT ILLUMINATED. CONSUMER STATED THAT VEHICLE EXPERIENCED THE SAME PROBLEM THAT WAS MENTIONED IN RECALL 04V165000. CONTACTED THE DEALER. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101626November 24, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING. THE ACCELERATOR PEDAL STICKS. CONSUMER CANNOT MAKE A SMOOTH ACCELERATION FROM A COMPLETE STOP. THE PROBLEM WAS INTERMITTENT, YOU HAVE TO DEPRESS THE PEDAL SO FAR UNTIL IT GIVES, THEN THE VEHICLE SURGES FORWARD, AND THE TIRES SPIN. TOOK THE VEHICLE IN FOR THE REPAIR. WAS TOLD THE THROTTLE BODY HAS TO BE REPLACED. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100414November 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FORD ESCAPE XLT 2003 RAKE PADS WORN TO LESS THAN 4 MPH AND ROTORS WORN TO .910 AT 15,153 MILES. I CONSIDER THIS EXCESSIVE WEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101268November 18, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE ACCELERATING AT A STOP VEHICLE STALLED. VEHICLE WAS TOWED TO THE DEALERSHIP, BUT DEALERSHIP DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100153November 18, 2004
ENGINE AND ENGINE COOLING:ENGINE
1. VEHICLE HAD RECALL 04S13 PERFORMED FOR POSIBLE LOSS OF POWER WHEN DECELERATING. VEHICLE IS A 2003 FORD ESCAPE. VEHICLE WAS 19 MONTHS OLD WITH 3600 MILES AND HAD NOT HAD ANY PRIOR PROBLEMS.*AKI 2. 2 WEEKS AFTER RECALL WAS PERFORMED THE VEHICLE WAS IN AN ACCIDENT DUE TO THE EXACT CONDITIONS THAT THE RECALL WAS TO PREVENT. THE VEHICLE WAS RETURNED TO SERVICE DEPT. AND THEY SUPPOSEDLY REPAIRED PROBLEM. VEHICLE NOW UNEXPECTEDLY ACCELERATES USUALLY WHEN BRAKING. THIS HAS HAPPENED 5 TIMES AND CONTINUES TO GET WORSE EVERY TIME. THE LAST INCIDENT THE VEHICLE WAS IDLING AND ABOUT HALF WAY INTO A PARKING SPACE AND IT ACCELERATED OWN ITS OWN, THE FRONT WHEELS JUMPED A 6 INCH VERTICLE CURB, AND LEFT 5 FOOT SKID MARKS IN THE GRASS WHILE TRYING TO STOP. 3. THE DEALER HAS DRIVEN THE VEHICLE BUT THE PROBLEM DID NOT OCCUR. DEALER INSTALLED FLIGHT RECORDER FOR TWO WEEKS. THE PROBLEM DID NOT OCCUR. THEY REMOVED FLIGHT RECORDER AND A TECHNICIAN RODE IN VEHICLE THE PROBLEM OCCURED AND TECHNICIAN HAD VEHICLE TAKEN BACK TO SHOP. THEY COULD NOT FIND ANYTHING AND RETURNED VEHICLE. ACCELERATION OCCURED AGAIN THEY REINSTALLED FLIGHT RECORDER AND SAID THEY NEEDED THREE RECORDING TO DIAGNOIS PROBLEM. THIS HAS NOT OCCURED YET AND DEALER IS CALKLING TO GET FLIGHT RECORDER BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101212November 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CONSUMER RECEIVED RECALL 04V165000 CONCERNING ENGINE STALLING. VEHICLE STALLED INTERMITTENTLY WHEN SLOWING DOWN OR COMING TO A STOP POSITION. VEHICLE WAS STILL EXPERIENCING THIS PROBLEM, AND DEALER WAS UNABLE TO CORRECT THIS PROBLEM. HOWEVER, DEALER WAS S CHARGING THE CONSUMER FOR DIAGNOSTIC CHECK WHEN TAKING THE VEHICLE BACK IN FOR THE SAME PROBLEM, CONCERNING THIS RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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