Ford Escape Complaints

29,499 consumer complaints on file.

#10532020July 26, 2013
POWER TRAIN
WAS DRIVING TO WORK ON LOCAL INTERSTATE @ 60MPH, APPROX 5AM (LUCKILY VERY FEW CARS ON ROAD AT THIS HOUR). LOST ALL POWER, NO ACCELERATION POSSIBLE, BUT ENGINE DIAL STILL SHOWING <1000RPM. WAS ABLE TO COAST TO SHOULDER, YELLOW WRENCH SYMBOL WAS LIT UP, TURNED OFF ENGINE, RE-STARTED, CONTINUED TO WORK. HAPPENED AGAIN @ ABOUT 30 MPH, 15 MINUTES LATER, ON CITY STREET. CALLED FORD SERVICE LATER THAT MORNING AND SCHEDULED TO DROP VEHICLE OFF NEXT BUSINESS DAY (HAD TO DRIVE IT FOR TWO MORE DAYS). HAPPENED SEVERAL MORE TIMES DURING ALL TYPES OF DRIVING: HIGHWAY, RURAL, CITY; AT SPEEDS BETWEEN 25-70 MPH, BOTH WITH AND WITHOUT CRUISE CONTROL BEING USED. GOT VEHICLE TO DEALER IN AFTERNOON. SERVICE TECH CALLED AROUND DINNER TIME TO SAY THE THROTTLE BODY WOULD NEED TO BE REPLACED. REPAIRS MADE AT A COST OF ABOUT $450. PICKED VEHICLE UP LATER IN EVENING. NO PROBLEMS SO FAR. THIS APPEARS TO BE A COMMON PROBLEM AS SEEN/READ IN SEVERAL FORUMS AND NEWS REPORTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532048July 26, 2013
ELECTRICAL SYSTEM, POWER TRAIN
WHEN DRIVING, THE WRENCH LIGHT WOULD COME AND THE ENGINE WOULD STALL. THE GAS MEDAL GOES LIMP AND YOU CANT GIVE IT GAS. I HAD TO PULL OVER AND TURN IT OFF THAN BACK ON IT BEGAN TO WORK. IT HAS BEEN DOING IT FOR A WEEK AND THEN I GOT A DIAGNOSTIC AND CODE P2112 CAME UP. IT SAID THAT THE THROTTLE ACTUATOR CONTROL SYSTEM STUCK CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532069July 26, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING DOWN THE INTERSTATE HEADING TO WORK WHEN I LOST ALL POWER. THE VEHICLE DID NOT DIE OR STALL, IT LOST POWER AND THE GAS PEDAL WOULD NOT WORK. AS MY SPEED STARTED DECLINING, I HAD TO IMMEDIATELY TURN ON MY EMERGENCY LIGHTS AND MOVE OFF THE SIDE OF THE ROAD. WHICH WAS HARD AT THE TIME WITH OTHER TRAFFIC IN THAT LANE. AND THE DECREASING SPEED WHILE I WAS IN MY LANE HAD ME NERVOUS AS OTHER VEHICLES CAME UP FLYING BEHIND ME. AS SOON AS I PULLED OVER ON THE SIDE OF THE ROAD, MY CAR IMMEDIATELY DIED. I TRIED TO TURN IT ON AFTER ABOUT TEN MINUTES AND THE ENGINE JUST ROLLED BUT WOULD NOT COME ON. AFTER ABOUT 25 MINUTES, MY CAR STARTED UP AGAIN. I WAS ABLE TO GET IT TO A DEALERSHIP AND THEY SAID RIGHT AWAY THAT IT WAS PROBABLY THE THROTTLE BODY, BUT THAT THE PART WAS ON BACK ORDER AND WOULD TAKE UP TO A WEEK TO GET IN. AFTER THEY CHECKED IT OUT, IT WAS IN FACT THE THROTTLE BODY. I ENDED UP LUCKING OUT BECAUSE THEY DID HAVE A PART FOR ME. UPON PAYING FOR MY REPAIR, I WAS TOLD BY THE FORD SERVICE DEPARTMENT, THAT THEY HAD SEEN A MAJOR SPIKE IN THIS REPAIR. THEY EVEN SAID THEY ONCE HAD 15 CARS IN ONE DAY THAT ALL NEEDED THE THROTTLE BODY REPAIRED. AND THAT IS WHY THE PART HAD ORIGINALLY BEEN ON BACK ORDER. THEY ALSO STATED THAT THEY WERE NOT THE ONLY DEALERSHIP NOTICING THIS SPIKE. I WAS INFORMED TO KEEP ALL MY PAPERWORK BECAUSE WITH THIS KIND OF SPIKE, IT COULD LEAD TO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532085July 26, 2013
ENGINE, POWER TRAIN
WHILE DRIVING THE ENGINE LOST POWER. THE ENGINE CONTINUED TO RUN BUT WOULD NOT ADD ANY RPMS WHEN APPLYING THE ACCELERATOR. THE ENGINE LIGHT ALSO CAME ON. I WAS ABLE TO KEEP THE VEHICLE MOVING AT AN IDLE TO GET OUT OF TRAFFIC. TOP SPEED WAS ONLY ABOUT 5 MPH. VEHICLE HAD TO BE TOWED TO DEALERSHIP. SERVICE DEPARTMENT WAS UNABLE TO FIND ANYTHING WRONG WITH MY VEHICLE. ABOUT ONE MONTH LATER THE SAME PROBLEM OCCURRED WHILE DRIVING ON ROADWAY APPROXIMATELY 50 MPH. SAME SYMPTOMS WITH SAME RESULTS. SERVICE DEPARTMENT DID REPLACE THE THROTTLE HOUSING THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531737July 25, 2013
POWER TRAIN, ELECTRICAL SYSTEM
WHILE DRIVING MY VEHICLE LOST ACCELERATION AND THEN BEGAN TO SHAKE THE WRENCH AND ENGINE LIGHTS CAME ON. RECENTLY WENT TO A SHOP AND THE ISSUE IS BECAUSE OF A PART CALLED THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531745July 25, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE SUDDENLY AND UNEXPECTEDLY LOST ALL POWER WHILE DRIVING ON A MAJOR THOROUGHFARE, ALMOST RESULTING IN A REAR END COLLISION. VEHICLE HAS NOW DONE THAT THREE TIMES AND IS NOT BEING DRIVEN AS IT IS UNSAFE TO OPERATE UNTIL REPAIRED. FORD STATES THAT IT IS A KNOWN ISSUE WITH THE THROTTLE BODY BUT CANNOT OBTAIN THE REPLACEMENT PART FOR ONE TO TWO MONTHS, RENDERING VEHICLE UNUSABLE AND UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531773July 25, 2013
STRUCTURE:BODY, SUSPENSION
RIGHT REAR WHEEL HOUSING THAT ALSO IS THE TOP RIGHT REAR SHOCK MOUNT IS COMPLETELY RUSTED LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531774July 25, 2013
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ON MAY 23RD WE WERE TRAVELING ON AN INTERSTATE AT ABOUT 65MPH AND SUDDENLY THE CAR LOST ACCELERATION, WE WERE ABLE TO PULL OVER TO SIDE OF ROAD AND LUCKILY ABLE TO AVOID OTHER CARS. WE TURNED OFF ENGINE AND IT STARTED AGAIN BUT WAS VERY APPREHENSIVE. THE CAR DID OK UNTIL JULY 20TH WHEN WE STOPPED AT A LIGHT AND WHEN WE STARTED THE ACCELERATION WAS GONE AGAIN, WE WERE ABLE TO GET TO SIDE OF ROAD BUT IT TOOK 3 TRIES TO GET IT STARTED AGAIN. WE TRIED TO GET HOME BEFORE IT HAPPENED AGAIN BUT ABOUT 2 MILES FROM OUR HOME IT DIED AGAIN. WE WERE ON A 2 LANE ROAD BUT WAS ABLE TO PULL INTO SOMEONE'S DRIVEWAY AND IT TOOK SEVERAL TIMES TO GET IT STARTED AND WE TRIED TO GET BACK ON ROAD BUT IT DIED AGAIN. AFTER A COUPLE MORE TRIES IT STARTED AND WE WERE ABLE TO MAKE IT HOME. WE HAD TO CALL A TOW TRUCK TO TAKE IT TO THE DEALER BECAUSE WE WERE AFRAID IT WOULD HAPPEN AGAIN AND COULD HAVE HAD AN ACCIDENT. WE HAVE ONLY HAD THE CAR FOR 2 YRS AND IT ONLY HAS AROUND 38000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531800July 25, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS SHUT DOWN AND RESTARTED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. UPDATED 9/4/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531797July 25, 2013
ENGINE, POWER TRAIN
WHEN ACCELERATING ON THE HIGHWAY AND REACHING 60MPH, SUDDENLY THE ACCELERATION STOPPED AND THE CAR BEGAN TO GO INTO LIMP MODE. WITH NO ACCELERATION, I VEERED OFF THE HIGHWAY AND WAS UNABLE TO THROTTLE THE CAR FORWARD. WHEN IN PARK, THE ENGINE SEEMED TO BE "KICKING" AND STRUGGLED TO STAY ON. WRENCH LIGHT WENT ON. TURNED CAR OFF. TURNED CAR BACK ON AFTER A LONG HESITATED START AND THE VEHICLE WAS ABLE TO MOVE FORWARD WITH ACCELERATION. WRENCH LIGHT CAME OFF. I TOOK THE CAR TO THE FORD DEALERSHIP AND THEY TOLD ME I NEEDED A NEW THROTTLE BODY. I REPLACED THE THROTTLE BODY. SIMILAR ISSUE HAPPENED WITH A FRIEND OF MINE, SAME YEAR, MAKE, AND MODEL. HIS WAS UNDER WARRANTY, MINE NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531805July 25, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
SMALL SURGES JUST AFTER STOPS. TOTAL LOSS OF POWER AT HIGHWAY SPEEDS. JULY 2012 SHOWED THE CHECK ENGINE LIGHT, AND HAD TO COAST TO SIDE OF THE ROAD, GAS PEDAL TOTALLY DEAD, ENGINE AND CAR STILL RUNNING. TURN OFF AND RESTART AND ALL CHECK ENGINE LIGHTS GO AWAY AND CAR ACTS NORMALLY. DEALERSHIP FOUND NO CODES. JUNE 2013 AGAIN TOTAL LOSS OF POWER AT HIGHWAY SPEEDS, THIS TIME POWERTRAIN LIGHT COMES ON, AND THE CAR HAS TO COAST TO THE SIDE OF THE ROAD, GAS PEDAL TOTALLY DEAD, ENGINE AND CAR STILL RUNNING. TURN OFF AND RESTART AND ALL POWERTRAIN LIGHTS GO AWAY AND CAR ACTS NORMALLY. THIS LOSS OF POWER HAS HAPPENED 15-20 TIMES TO DATE FROM JULY 2012 TO JULY 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531807July 25, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AS THE VEHICLE DECELERATED AND THE STEERING WHEEL TIGHTENED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE EYE BAR PULLEY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531835July 25, 2013
ENGINE
DRIVING ON INTERSTATE AND LOST POWER WITH NO WARNING. WENT INTO "LIMP HOME MODE, FORD'S SAFETY FEATURE, HA HA". MANAGED TO MANEUVER TO THE SIDE OF THE ROAD WITHOUT GETTING RUN OVER, BUT THERE WERE A LOT OF HORN BLOWING AND UPSET PEOPLE BEHIND ME. ONCE ON THE SIDE OF THE ROAD, SHUT OFF ENGINE AND CRANKED RIGHT BACK UP. QUIT AGAIN BEFORE ARRIVING AT HOME ON THE SAME TRIP AND SEVERAL OTHER TIMES. VERY DANGEROUS SITUATION. DOES SOMEONE HAVE TO DIE BEFORE FORD WILL RECALL A MANUFACTURING DEFECT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531836July 25, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
DRIVING ABOUT 55-60 MPH DOWN THE HIGHWAY MY GAS PEDAL STOPPED RESPONDING AND MY TRUCK RAPIDLY SLOWED DOWN. I WAS ABLE TO MANEUVER TO THE SHOULDER & RESTART. THIS HAPPENED 4 TIMES IN THE 7 MILES TO PICK UP MY DAUGHTER (TODDLER SON WAS WITH ME). I HAD TO GO TO THE NEAREST SERVICE SHOP AND ALMOST $500 LATER ITS BEING FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531844July 25, 2013
STEERING
ELECTRIC POWER STEERING REPEATEDLY FAILS; USUALLY WHEN FIRST STARTING VEHICLE, BUT ONCE WHILE DRIVING AT APPROXIMATELY 30MPH. LOCAL FORD DEALER WAS FINALLY ABLE TO DETERMINE THAT THE STEERING COLUMN ASSEMBLY HAD TO BE REPLACED TO SOLVE THE PROBLEM WITH THE ELECTRICAL POWER STEERING SYSTEM; APPROXIMATELY A $1500 REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531845July 25, 2013
SUSPENSION, STRUCTURE:BODY, WHEELS
THE WHEEL WELL RUSTED OUT AND THE SHOCK BROKE LOOSE AND WAS BANGING AROUND. BASICALLY THE WHOLE WHEEL WELL IS RUSTED OUT AND WILL NOT HOLD THE SHOCK ANY MORE. I CALLED THE LOCAL FORD DEALER TO SEE IF THERE WAS A RECALL. I WAS TOLD THERE WAS NO RECALL. WHEN I SEARCHED ONLINE I FOUND MANY WITH THE SAME EXPERIENCE, AND EVEN A FACEBOOK PAGE. I'M DISAPPOINTED THAT FORD ISN'T TAKING CARE OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531865July 25, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
I WAS TRAVELING AT APX 45 MPH WHEN THE YELLOW WRENCH ERROR MESSAGE APPEARED ON THE DASH. AT THE SAME TIME THE VEHICLE CEASED TO RESPOND TO THE GAS PEDAL. THE ENGINE AND ELECTRICAL SYSTEM REMAINED ON HOWEVER THERE WAS NO POWER COMING FROM THE ENGINE. THE VEHICLE COASTED AS IT LOST MOMENTUM. I WAS ABLE TO PULL OFF THE MAJOR ROAD THAT I WAS ON. THE VEHICLE SHUDDERED AS I CAME TO A STOP AND TURNED IT OFF. WHEN I RESTARTED THE VEHICLE, THE YELLOW WRENCH ERROR LIGHT WENT OUT AND THE VEHICLE STARTED WITH NO PROBLEMS. THE FORD DEALERSHIP LATER DIAGNOSED THE PROBLEM AS THE THROTTLE BODY COMPONENT. THERE HAD BEEN NO PREVIOUS INDICATORS OF ANY PROBLEMS. VEHICLE HAD BEEN SERVICED FOLLOWING THE MANUFACTURERS SERVICE REQUIREMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531896July 25, 2013
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
MY WIFE WAS TAKING HER MOTHER HOME ON THE 18TH OF JULY WHEN THE ESCAPE STARTED TO HESITATE AND SURGE GOING UP A HILL. WHEN SHE PRESSED ON THE GAS PEDAL THERE WAS NO RESPONSE FROM THE ENGINE.THE POWERTRAIN AND ENGINE LIGHTS CAME ON SO SHE CALLED ME IMMEDIATELY. SHE WAS AFRAID TO LEAVE IT RUNNING SO SHE SHUT IT DOWN. WHAT MADE THINGS WORSE WAS THE FACT THAT IT WAS 97 DEGREES OUT THAT DAY AND SHE HAD HER MOTHER WITH HER WHO IS HANDICAPPED. AFTER THE ENGINE COOLED A BIT, I WAS ABLE TO DRIVE IT THE REST OF THE WAY TO HER MOTHER'S HOUSE. AFTER DROPPING HER OFF, THE VEHICLE BROKE DOWN TWICE ON THE WAY TO THE REPAIR FACILITY. IT TURNED OUT TO BE A PROBLEM WITH THE THROTTLE BODY. AS A FORMER MECHANIC AND NOW A PARTS PERSON I CAN SAY WITH CONFIDENCE THAT THIS IS DEFINITELY A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531906July 25, 2013
ENGINE, POWER TRAIN
DRIVING AND GAS PEDAL LOST ALL POWER. PULLED TO SIDE OF ROAD, ENGINE CONTINUED TO RUN ABOUT 700/800 RPM. I NOTICED THE WRENCH SYMBOL WAS LIT IN DASHBOARD SO I TURNED OFF A/C OPENED ALL WINDOWS & SHUT OFF ENGINE. AFTER ABOUT 30 SECONDS OR SO, I RE-STARTED THE CAR & DROVE BACK HOME (APPROX. 35 MILES) . THE FOLLOWING DAY I TOOK THE VEHICLE TO A FORD DEALER & EXPLAINED MY PROBLEM. DEALER SAID THIS WAS PROBABLY A THROTTLE CONTROL / POWERTRAIN PROBLEM. THEY OFFERED ME SOME SUGGESTIONS TO HELP WITH THIS TROUBLE, WHICH I HAVE DONE. AS OF TODAY 7/25/2013 VEHICLE SEEMS TO BE RUNNING FINE. I HOPE THIS GETS RESOLVED BECAUSE I REALLY LIKE THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531915July 25, 2013
POWER TRAIN
CAR IS STALLING WHILE DRIVING. SITTING AT DEALER, WAITING TO HAVE THROTTLE BODY REPLACED. PART IS ON BACK ORDER NOT COVERED UNDER POWER TRAIN WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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