Ford Escape Service Bulletins (2023)

209 manufacturer communications on file.

• October 17, 2023•Document ID: 10244853

  Service Bulletin/Repair Instructions
  LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING

  Mfr Comm. #:

  SSM 51996

  Date Added:

  November 3, 2023

  Manufacturer:

  LINCOLN

  Summary

  Some 2020-2023 Escape/Corsair vehicles may exhibit a condition where the vehicle drifts left and right within the vehicle's lane while the lane keeping assist is active. The lane keeping aid assists the driver by providing steering torque to help the driver keep the vehicle in the lane when it detects unintentional drifting toward the outside of the lane. Additionally, adaptive cruise control with lane centering provides constant steering torque to keep the vehicle centered in the lane while cruise control is engaged. These are operating characteristics of the lane keeping systems. Refer to the Owner's Manual for complete description of the operation of these systems. Do not attempt diagnosis or repairs or submit a claim for this condition. Inform the customer that the lane keeping system is only an aid, and their hands should stay on the steering wheel at all times while driving.

  Associated Products (8)

  2023 Ford Escape2023 Lincoln Corsair2022 Ford Escape2022 Lincoln Corsair2021 Ford Escape2021 Lincoln Corsair2020 Ford Escape2020 Lincoln Corsair
  Associated Documents

  • DownloadMC-10244853-0001.pdf↗
• October 13, 2023•Document ID: 10244814

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT

  Mfr Comm. #:

  SU4 P2 Escape

  Date Added:

  November 3, 2023

  Manufacturer:

  FORD

  Summary

  Software Update SU4 P2 for Escape is now available. Quality Improvments include: - Various Apple Carplay quality improvements

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10244814-0001.pdf↗
• October 10, 2023•Document ID: 10244711

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, AIR:DISC:CALIPER; EQUIPMENT; POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:BEARINGS/BUSHINGS

  Mfr Comm. #:

  TSB 23-2308

  Date Added:

  November 2, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Escape and 2021-2023 Bronco Sport vehicles may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity. This may be due to the suspension sensitivity of the vehicle. To correct this condition, follow the Service Procedure to replace the standard and reinforced rear caliper bushings and apply Kluberpaste to the machined surfaces of the brake caliper and caliper support bracket.

  Associated Products (7)

  2023 Ford Bronco Sport2023 Ford Escape2022 Ford Bronco Sport2022 Ford Escape2021 Ford Bronco Sport2021 Ford Escape2020 Ford Escape
  Associated Documents

  • DownloadMC-10244711-0001.pdf↗
• September 28, 2023•Document ID: 10243653

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR; EQUIPMENT

  Mfr Comm. #:

  SSM 51948

  Date Added:

  October 6, 2023

  Manufacturer:

  FORD

  Summary

  Some 2023 Escape, Corsair, Bronco Sport and Maverick vehicles built on 01-May-2023 and through 22-Sep-2023 may exhibit a squeal and/or grinding noise and/or vibration from the front brakes while braking. This may be due to excessive wheel hub lateral runout. To correct this condition, remove the front brake disc(s) of the affected wheel(s). Refer to the Workshop Manual (WSM), Section, 206-03. Clean the raised ring-like surface of the front wheel hub near the wheel studs. Using a dial indicator, slowly rotate the wheel hub and measure the runout on the ring-like surface. If the total runout exceeds 0.001 inch (0.03mm), replace the wheel hub. Refer to the WSM, Section 204-01. Document the measured run out in the warranty claim. For claiming use the causal part number 1104 and applicable labor operations in Section 01 of the Service Labor Time Standards (SLTS)

  Associated Products (4)

  2023 Ford Bronco Sport2023 Ford Escape2023 Ford Maverick2023 Lincoln Corsair
  Associated Documents

  • DownloadMC-10243653-0001.pdf↗
• September 22, 2023•Document ID: 10243611

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, DIESEL

  Mfr Comm. #:

  SSM 51944

  Date Added:

  October 5, 2023

  Manufacturer:

  FORD

  Summary

  2022-2023 Escape and Bronco Sport vehicles equipped with 1.5L engines should add local fuel once the vehicle arrive to the dealership to reduce the risk of driving performance issues such as: rough operation, idle quality, engine misfires, lack or loss of engine power. These conditions may occur due to different fuel specifications between manufacturing plant and final market. Make sure that the vehicles in stock have local fuel added.

  Associated Products (4)

  2023 Ford Bronco Sport2023 Ford Escape2022 Ford Bronco Sport2022 Ford Escape
  Associated Documents

  • DownloadMC-10243611-0001.pdf↗
• September 7, 2023•Document ID: 10243482

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:HATCHBACK/LIFTGATE; STRUCTURE:BODY:DOOR; STRUCTURE:BODY:HOOD; LATCHES/LOCKS/LINKAGES

  Mfr Comm. #:

  SSM 51908

  Date Added:

  October 4, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Escape/Corsair vehicles may exhibit a door ajar warning indicator or higher than expected efforts to fully close doors. Verify the hood/liftgate are not open. Confirm all doors are fully closed and latches are fully engaged. Doors will not fully close when lightly letting go of the door or letting it swing closed from a short distance under its own weight. Push/pull effort must be applied to doors while closing to fully engage latch and turn off the ajar signal warning. If doors are still not fully latching closed, manually adjust door striker position to allow for proper alignment and engagement to the door latch. The door hang position may also need to be slightly adjusted to achieve the same effect. Refer to Workshop Manual (WSM), Section 501-03.

  Associated Products (8)

  2023 Ford Escape2023 Lincoln Corsair2022 Ford Escape2022 Lincoln Corsair2021 Ford Escape2021 Lincoln Corsair2020 Ford Escape2020 Lincoln Corsair
  Associated Documents

  • DownloadMC-10243482-0001.pdf↗
• September 4, 2023•Document ID: 10243479

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 51903

  Date Added:

  October 4, 2023

  Manufacturer:

  FORD

  Summary

  Some 2021-2023 Ford and Lincoln vehicles may exhibit DTCs U2100 and/or U3002 stored in the cruise control module (CCM), side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detection control module C (SODCMC) and/or side obstacle detection control module D (SODCMD) after a module replacement. DTC U2100 may set when the module has not been properly configured after replacement. DTC U3002 may set when the module has been configured with the incorrect VIN. To correct this condition, verify that the module storing the DTC has been installed following the applicable Workshop Manual (WSM) Removal and Installation procedure. If the DTC is still stored, download and run the Vehicle Identification Number (VIN) Write application found under Toolbox, Multi-Module tab in the Ford Diagnosis and Repair System (FDRS).

  Associated Products (16)

  2023 Ford Escape2023 Ford Expedition2023 Ford F-1502023 Ford F-2502023 Ford F-3502023 Ford F-4502023 Ford F-5502023 Ford Mustang Mach-E2023 Lincoln Corsair2023 Lincoln Navigator2022 Ford Expedition2022 Ford F-1502022 Ford Mustang Mach-E2022 Lincoln Navigator2021 Ford F-1502021 Ford Mustang Mach-E
  Associated Documents

  • DownloadMC-10243479-0001.pdf↗
• August 30, 2023•Document ID: 10241624

  Service Bulletin/Repair Instructions
  LATCHES/LOCKS/LINKAGES; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 51900

  Date Added:

  September 4, 2023

  Manufacturer:

  FORD

  Summary

  Some 2023 Escape vehicles built on or before 03-May-2023 and not equipped with a keyless entry keypad may exhibit the door keypad code menu item being shown in vehicle settings menu of the center display screen. This may be due to the configuration of the SYNC module (APIM). To correct this condition, download and run the APIM - SYNC Module Configuration application in the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14G670 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10241624-0001.pdf↗
• August 30, 2023•Document ID: 10241546

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

  Mfr Comm. #:

  TSB 23-2275

  Date Added:

  September 1, 2023

  Manufacturer:

  LINCOLN

  Summary

  Some 2023 Escape/Corsair vehicles built on or before 25-May-2023 equipped with a 2.0L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300 and/or P0316. This may be due to the software in the powertrain control module (PCM). To correct this condition, follow the Service Procedure to reprogram the PCM.

  Associated Products (2)

  2023 Ford Escape2023 Lincoln Corsair
  Associated Documents

  • DownloadMC-10241546-0001.pdf↗
• August 30, 2023•Document ID: 10241545

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  TSB 23-2274

  Date Added:

  September 1, 2023

  Manufacturer:

  FORD

  Summary

  Some 2022-2023 Bronco Sport/Escape vehicles equipped with a 1.5L engine and 2022-2023 Corsair vehicles equipped with a 2.5L engine, built on 01-Sep-2022 and through 06-Apr-2023, may exhibit a low coolant level with engine oil in the coolant and/or coolant in the engine oil. This may be caused by an internal oil cooler leak. To correct this condition, follow the Service Procedure to test and replace the oil cooler.

  Associated Products (6)

  2023 Ford Bronco Sport2023 Ford Escape2023 Lincoln Corsair2022 Ford Bronco Sport2022 Ford Escape2022 Lincoln Corsair
  Associated Documents

  • DownloadMC-10241545-0001.pdf↗
• August 21, 2023•Document ID: 10241599

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  SSM 51876

  Date Added:

  September 2, 2023

  Manufacturer:

  FORD

  Summary

  Some 2023 Escape vehicles may exhibit various warning messages displayed in FordPass such as: check fuel cap, glow plug pre-heater fault, exhaust system fault, change air filter soon, air suspension fault, clean the exhaust filter, check fuel inlet, engine temperature high, anti-theft system/key fault, collision assist unavailable or instrumental panel cluster (IPC) and Fordpass displayed a high voltage battery charge of 50% after a full charge. Inform customers that engineering is currently working on a solution for this condition and it will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected by the end of October 2023. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity. Monitor OASIS for additional information.

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10241599-0001.pdf↗
• August 21, 2023•Document ID: 10241597

  Service Bulletin/Repair Instructions
  VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; EQUIPMENT

  Mfr Comm. #:

  SSM 51874

  Date Added:

  September 2, 2023

  Manufacturer:

  FORD

  Summary

  Some 2021-2023 Bronco Sport and 2020-2023 Escape vehicles may exhibit a rattle or flapping noise coming from the rear air extractors while driving. This may be due to the normal operation of the rear air extractors. To determine if this is a normal condition, perform a road test at 40 mph (65 km/h) or above. Inspect if the noise is coming from the rear extractors. During the road test alternate air conditioning (A/C) between fresh mode and air re-circulation mode. If the noise is eliminated when the A/C is in fresh mode, this is considered a normal characteristic of the vehicle and no repairs should be performed.

  Associated Products (7)

  2023 Ford Bronco Sport2023 Ford Escape2022 Ford Bronco Sport2022 Ford Escape2021 Ford Bronco Sport2021 Ford Escape2020 Ford Escape
  Associated Documents

  • DownloadMC-10241597-0001.pdf↗
• August 14, 2023•Document ID: 10241549

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

  Mfr Comm. #:

  SSM 51856

  Date Added:

  September 2, 2023

  Manufacturer:

  FORD

  Summary

  Some 2023 Escape vehicles equipped with a 12 inch instrument panel cluster (IPC) display may exhibit a roundabout/traffic circle arrow directing the traffic to go to the left (or clockwise) around the roundabout. This is incorrect and opposite to what is displayed in the center display screen. The direction of travel should be to the right (or counter clockwise) around the roundabout. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in October 2023. Replacement/reprogramming of the IPC will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10241549-0001.pdf↗
• August 2, 2023•Document ID: 10240573

  Service Bulletin/Repair Instructions
  POWER TRAIN:DRIVELINE:DRIVESHAFT; POWER TRAIN

  Mfr Comm. #:

  TSB 23-2244

  Date Added:

  August 10, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Escape hybrid vehicles equipped with a 2.5L (FHEV) full hybrid electric vehicle powertrain and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.

  Associated Products (4)

  2023 Ford Escape2022 Ford Escape2021 Ford Escape2020 Ford Escape
  Associated Documents

  • DownloadMC-10240573-0001.pdf↗
• August 2, 2023•Document ID: 10241627

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 51838

  Date Added:

  September 4, 2023

  Manufacturer:

  FORD

  Summary

  In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.

  Associated Products (127)

  2023 Ford Bronco2023 Ford Bronco Sport2023 Ford Edge2023 Ford Escape2023 Ford Expedition2023 Ford Explorer2023 Ford F-1502023 Ford F-2502023 Ford F-3502023 Ford F-4502023 Ford F-5502023 Ford Maverick2023 Ford Mustang2023 Ford Mustang Mach-E2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2023 Lincoln Corsair2023 Lincoln Nautilus2023 Lincoln Navigator+ 107 more
  Associated Documents

  • DownloadMC-10241627-0001.pdf↗
• August 1, 2023•Document ID: 10240577

  Service Bulletin/Repair Instructions
  POWER TRAIN; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 51823

  Date Added:

  August 11, 2023

  Manufacturer:

  FORD

  Summary

  Some 2019-2023 Edge/Nautilus, 2020-2023 Escape/Corsair, 2021-2023 Bronco Sport, 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with normal WSM diagnostics. For claiming, use base (4000) causal part.

  Associated Products (26)

  2023 Ford Bronco Sport2023 Ford Edge2023 Ford Escape2023 Ford Maverick2023 Lincoln Corsair2023 Lincoln Nautilus2022 Ford Bronco Sport2022 Ford Edge2022 Ford Escape2022 Ford Maverick2022 Lincoln Corsair2022 Lincoln Nautilus2021 Ford Bronco Sport2021 Ford Edge2021 Ford Escape2021 Lincoln Corsair2021 Lincoln Nautilus2020 Ford Edge2020 Ford Escape2020 Lincoln Corsair+ 6 more
  Associated Documents

  • DownloadMC-10240577-0001.pdf↗
• July 19, 2023•Document ID: 10239623

  Service Bulletin/Repair Instructions
  POWER TRAIN; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 51799

  Date Added:

  July 25, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with the 1.5L engine may exhibit a lugging vibration and/or boom noise while driving in gears 5-8 at approximately 1500 engine revolutions per minute (RPM). This may be felt more when the engine is under a light to moderate load. A vibration and/or boom noise could be generated from the firing frequency of the 3 cylinders or when cylinder deactivation occurs and the engine is running on 2 cylinders. This condition is more noticeable when the vehicle is driven in ECO mode. This mode was designed to deliver maximum fuel efficiency and increase the driving range.

  Associated Products (7)

  2023 Ford Bronco Sport2023 Ford Escape2022 Ford Bronco Sport2022 Ford Escape2021 Ford Bronco Sport2021 Ford Escape2020 Ford Escape
  Associated Documents

  • DownloadMC-10239623-0001.pdf↗
• July 12, 2023•Document ID: 10239477

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 51783

  Date Added:

  July 18, 2023

  Manufacturer:

  FORD

  Summary

  Some 2021-2023 Ford and Lincoln vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). To restore charging capability, disconnect the off-board charging station charge handle from the vehicle charge port and reconnect. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in August 2023. Replacement of the SOBDM will not resolve this condition. Monitor OASIS for additional information.

  Associated Products (16)

  2023 Ford Escape2023 Ford F-1502023 Ford Mustang Mach-E2023 Ford Transit2023 Lincoln Aviator2023 Lincoln Corsair2022 Ford Escape2022 Ford F-1502022 Ford Mustang Mach-E2022 Ford Transit2022 Lincoln Aviator2022 Lincoln Corsair2021 Ford Escape2021 Ford Mustang Mach-E2021 Lincoln Aviator2021 Lincoln Corsair
  Associated Documents

  • DownloadMC-10239477-0001.pdf↗
• July 3, 2023•Document ID: 10238461

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  SSM 51762

  Date Added:

  July 3, 2023

  Manufacturer:

  FORD

  Summary

  Some 2021-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displaying imperial units and not being able to change to metric. This may be due to the software level of the SYNC module (APIM). This issue does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in September 2023. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in September 2023. Monitor OASIS for additional information.

  Associated Products (25)

  2023 Ford Bronco2023 Ford Escape2023 Ford Expedition2023 Ford F-1502023 Ford Transit2023 Lincoln Corsair2023 Lincoln Nautilus2023 Lincoln Navigator2022 Ford Bronco2022 Ford Expedition2022 Ford F-1502022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford F-6002022 Ford F-6502022 Ford F-7502022 Ford Transit2022 Lincoln Nautilus+ 5 more
  Associated Documents

  • DownloadMC-10238461-0001.pdf↗
• June 12, 2023•Document ID: 10237796

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:HATCHBACK/LIFTGATE; STRUCTURE

  Mfr Comm. #:

  SSM 51702

  Date Added:

  June 13, 2023

  Manufacturer:

  FORD

  Summary

  Some 2023 Escape vehicles built on or before 6-May-2023 may exhibit a condition where the power liftgate does not close when using the power liftgate control switches. The vehicle may exhibit diagnostic trouble codes B1454 and/or B1455. Prior to following Workshop Manual (WSM) diagnostic procedures, remove the liftgate left/right/center upper trim panels. Refer to WSM, Section 501-05 Interior Trim and Ornamentation > Removal and Installation. Disconnect C4173 and C4172 and verify the resistance of the anti-pinch switches. Refer to the Wiring Diagram, cell 109. If the resistance is below 5.58K ohms, replace the affected switch(s). If both anti-pinch switches measure above specification, perform a power liftgate initialization and re-evaluate the concern. Refer to WSM, Section 501-03 Body Closures > General Procedures.

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10237796-0001.pdf↗