Ford Edge Complaints (2015)

731 consumer complaints on file.

#11590833May 26, 2024
STRUCTURE:BODY
Ford edge as far as I’m aware, have many complaints with a cracked rear taillight which builds up with water and condensation. My 2015 Ford Edge SEL has had this problem. I was told by an auto body repair shop many customers encounter this problem, it is a manufacturer defect and ford won’t hold responsibility and announce this as a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588176May 10, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Edge. The contact stated that upon filling the gas tank and attempting to start the vehicle, the vehicle initially failed to start as intended. After finally starting the vehicle, the contact briefly heard an abnormal sound emanating from the rear of the vehicle, but the vehicle returned to normal functionality, with the failure later becoming a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the canister purge valve. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587842May 9, 2024
ENGINE
Car has ~119k miles on it. Driven ~ 100 miles daily (predominantly highway). Flywheel made noise and broke within 2 days last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585172April 25, 2024
ENGINE
2 fly wheels have been changed with ford parts within the last 2.5 years. There is a leak coming from the lower part of the engine through the weep hole. Rear main seal was changed and now it leaks more. We cannot locate source of leak. Crank shaft "walk" is suspected. We are in the process or ordering a brand new engine to replace the existing one that has 157K miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583319April 16, 2024
ENGINE
The contact owns a 2015 Ford Edge. The contact stated that while driving at 2 MPH, the vehicle went into LIMP Mode. The wrench symbol was displayed. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the throttle body. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline, but no assistance was provided. The contact stated that the failure was related to Customer Satisfaction Program: 13N03. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582204April 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated, and the message that the engine was overheating was displayed. The contact pulled over to the side of the road, turned off, and restarted the vehicle, and smoke came from the exhaust pipe. Upon inspection, the contact discovered that the coolant reservoir was empty. The vehicle was towed to the residence. The contact stated that the failure was caused by coolant intrusion into the engine; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579864March 28, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2015 Ford Edge The contact stated that when the vehicle was started, the defroster was activated, however, the defroster did not defrost and was inoperable. The contact's visibility was impaired, and the contact was unable to drive the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a failed HVAC housing and HVAC housing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577653March 15, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My radiator fan will randomly turn on after my car is off and then won’t shut off until my battery is dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577352March 14, 2024
EXTERIOR LIGHTING
The contact owns a 2015 Ford Edge. The contact stated that there was condensation in the rear exterior light housings. The contact stated that the condensation had increased significantly over time. An unknown dealer was notified of the failure and informed the contact that it was a common failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577016March 12, 2024
UNKNOWN OR OTHER
There is an oil pan gasket leak on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575936March 7, 2024
ENGINE
2015 Ford Edge SEL with Ecoboost 2.0L left us sit while driviing with no warning whatsoever and had to be towed. Our mechanic indicated bottom of engine blew out and needs replaced and has seen this before on a Ford Edge. Vehicle regularly serviced and maintained and is in near perfect condition other than the blew engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575878March 6, 2024
SERVICE BRAKES
First my front right brake line severed in 2023. I took it to Les Schwab and had it repaired and I paid for it. Later, I found out it was part of a "Recall". The local Ford Dealer said they could not reimburse me for my repair cost due to timing issues. However, they replaced both front brake lines (even though the right side had already been recently replaced). Yesterday, my rear brake line is severely damaged and leaking brake fluid and my brakes are "soft". This is not not safe. Why were only the front brake lines recalled? What about the rear brake lines? Les Schwab is trying to repair my car. They can't get a new rear brake line. They contacted Ford and were told the rear brake line comes from Minnesota and that there are none in stock in western US. According to Ford it has to be ordered and will take 2 weeks. I called several Ford numbers for Customer Service and support. They are not willing to help me out. I was told I would have to bring my car to a Ford Dealer and have it diagnosed by Ford before they could order the rear brake line. It takes 2 weeks to get an appointment. Then once Ford diagnoses my car, they will order the part which would take another 2 weeks. I can't drive my car for one month with bad brakes.! I need my vehicle to go to work. If Ford knows the front brake lines are inferior and sub par and thus subject to a recall, how can they ignore the back brake lines? How can the recall only be limited to front brakes? Furthermore, I should not have 2 separate brake lines fail on me on the same car. This is a safety issue. Why is it so difficult to get a replacement rear brake line? Something needs to be done. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575590March 5, 2024
STEERING
The contact owns a 2015 Ford Edge. The contact stated that while her husband was driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel requiring increased effort to maneuver the vehicle. The traction control and power steering warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575376March 4, 2024
ENGINE
The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle independently turned off. The contact heard an abnormal rattling sound coming from the engine compartment. The contact stated that the check engine warning light illuminated but did not remain illuminated. Additionally, the contact stated that sometimes the vehicle failed to start. The contact researched and discovered TSB: 22N12; however, the contact was advised that the failure was unable to be duplicated without a fault code being displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574710February 29, 2024
WHEELS
Swollen Wheel Nuts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574559February 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that she observed plumes of smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573947February 26, 2024
ENGINE, POWER TRAIN
The contact owns a 2015 Ford Edge. The contact stated that while driving at approximately 5 MPH, the transmission failed to shift as needed. The vehicle was towed to a dealer where it was diagnosed that the transmission and engine needed to be replaced. The transmission was repaired. The manufacturer was not notified of the failure. The failure mileage was 152,742.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573478February 22, 2024
ENGINE
My car only has 73,367 miles on it and was experiencing a misfire on #4 cylinder. My Ford dealer ran a test on it and said coolant from the 2.0 EcoBoost is leaking into the cylinder and it will burn up the engine which could lock up on me while driving. This is a known defect, but Ford has not done a recall on it. My dealer told me they have heard Ford Co helping some people with the replacement cost, so why won't they help everyone? It is ridiculous to have to get a whole new engine (which is what our dealer is suggesting) when my car has such low mileage. Is there anyone I could reach out to for help getting this defect recalled and fixed? Fortunately, I found about this danger before I drove it too long and the engine froze up on my while driving. We are senior citizens on a low fixed income and cannot afford a new car. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568406January 29, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
Rear sunroof shattered spontaneously
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568313January 28, 2024
STEERING
When i went to the store i turned off my engine and when i came back in the car i started it and could not turn my steering wheel , Good thing this happened when i was parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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