Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11113125July 23, 2018
SERVICE BRAKES
WHEN APPLYING THE BRAKES, THE PEDAL FEELS SPONGEY AND THE CAR FEELS AS IF IT IS NOT GOING TO STOP. IN ORDER TO MAKE IT STOP, YOU HAVE TO APPLY MORE PRESSURE ON THE BRAKES THAN NORMAL. I FIRST NOTICED IT WHILE I WAS BACKING OUT OF A PARKING SPACE, BUT IT ALSO OCCURS ANY TIME YOU HAVE TO COME TO A COMPLETE STOP. WE TOOK IT IN TO A REPAIR SHOP AND WAS TOLD THAT THE POWER BOOST WAS BAD AND THAT THIS IS A KNOWN ISSUE WITH THE EDGE. WE THEN TOOK IT IN TO A FORD DEALERSHIP AND CONFIRMED THAT IT WAS THE POWER BOOST PROBLEM AND THE MASTER CYLINDER MIGHT ALSO BE AFFECTED. WHILE SEARCHING ONLINE, WE FOUND THAT IT IS INDEED A KNOWN PROBLEM WITH 2010-2013 FORD EDGE. OUR COMPLAINT IS THAT IF THIS IS AN ISSUE WITH THESE CARS, WHY ISN'T THERE A RECALL? THIS IS A DANGEROUS PROBLEM. WE ALSO FOUND THAT FORD WILL COVER THE REPAIRS FOR THIS PROBLEM ONLY IF YOU HAVE AN EXTENDED WARRANTY. UNFORTUNATELY, WE DO NOT HAVE ONE AND THEREFORE MUST PAY THE ENTIRE COST FOR A DEFECT THAT IS KNOWN TO OCCUR WITH THESE CARS. MY 2013 EDGE HAS ONLY ABOUT 50,000 MILES AND I FEEL THAT FORD SHOULD BE RECALLING AND FIXING THIS DANGEROUS FLAW. THE CONSUMER SHOULD NOT HAVE TO PAY FOR FORD'S MANUFACTURING DEFECT. COVERAGE SHOULD BE EXTENDED TO ALL FORD EDGE OWNERS WHOSE CARS HAVE THIS MANUFACTURING DEFECT REGARDLESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112902July 22, 2018
SERVICE BRAKES
EACH TIME I PRESSED THE BRAKE PEDAL TO STOP MY 2013 FORD EDGE ON CITY STREETS AND ON INTERSTATES, THE BRAKE MADE A HISSING SOUND AND WAS DIFFICULT TO PUSH TO STOP MY VEHICLE. I NOTICED THE PROBLEM JUNE 21 2018 SHORTLY BEFORE GOING OUT OF TOWN. UPON RETURNING, I MADE AN APPOINTMENT AT A LOCAL FORD DEALERSHIP FOR JULY 12. THE SERVICE DEPARTMENT EMPLOYEE TOLD ME THAT THE BRAKE BOOSTER HAD TO BE REPLACED. MY VEHICLE'S COMPUTER SYSTEM SHOWED THAT MY BRAKES WERE OKAY, SO THIS MAJOR REPAIR OF $732 SURPRISED ME. AFTER RESEARCHING THE FORD CUSTOMER SATISFACTION PROGRAM 13NO2, I DISCOVERED MY VEHICLE WASN'T INCLUDED IN THIS EXTENDED WARRANTY FOR BRAKE BOOSTERS. THE EDGE MANUFACTURING CUT OFF DATE WAS MARCH 28, 2013 AND MY EDGE WAS MANUFACTURED MAY 2, 2013. I CONTACTED THE FORD CUSTOMER SERVICE DEPARTMENT TO EXPRESS CONCERN THAT MY EDGE EXHIBITED THE SAME BRAKING PROBLEMS AS THOSE THAT WERE COVERED IN THE EXTENDED WARRANTY PROGRAM.I WAS ASSIGNED A CASE NUMBER AND WAS TOLD MY CASE WAS ESCALATED TO THE SERVICE MANAGER WHO WOULD REVIEW IT. MY RECEIPT FROM THE DEALERSHIP STATES THAT THE BRAKE BOOSTER WAS FAULTY AND I CALLED FORD'S CUSTOMER SERVICE DEPARTMENT WHEN THE REPAIR WAS COMPLETE. I WAS TOLD THAT FORD WOULD NOT ASSIST ME FINANCIALLY WITH ALL OR PART OF THE COST TO REPLACE THE BRAKE BOOSTER. BECAUSE OF MY RESEARCH, I KNOW I AM NOT THE ONLY 2013 FORD EDGE OWNER WHOSE FAULTY BRAKE BOOSTER HAS HAD TO BE REPLACED AT THE OWNERS' EXPENSE. THE BRAKE BOOSTER FAILURE IS A SAFETY HAZARD FOR THE VEHICLE DRIVER AS WELL AS OTHERS ON THE ROADS. I HAVE INCLUDED A SCAN OF MY REPAIR RECEIPT AND A SCAN OF THE CHAT I HAD WITH THE FORD CUSTOMER SERVICE REPRESENTATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112937July 22, 2018
ELECTRICAL SYSTEM
DRIVERS SIDE DOOR AJAR SENSOR RANDOMLY SOUNDS OFF. THIS STARTED ON OR AROUND 7/2/2018 WHEN THE VEHICLE WAS STATIONARY. HOWEVER, IT HAS SINCE PROGRESSED TO RANDOMLY DO IT WHILE IN MOTION, ON A CITY STREET OR A HIGHWAY. THIS CAUSES ALL INTERIOR LIGHTS TO COME ON, EVEN IN HOURS OF DARKNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112734July 20, 2018
UNKNOWN OR OTHER
AS I WAS DRIVING TO WORK, MY VEHICLE STALLED ON THE HIGHWAY. WITHOUT ANY CHECK ENGINE LIGHT OR SOUNDS THE GAS PEDAL DIDN'T HAVE ANYTHING TO IT, IT JUST WENT ALL THE WAY DOWN AND THEN DIED. THE ENGINE WOULD TURN, BUT IT'S AS IF GAS WASN'T GETTING TO THE ENGINE AND IT WOULDN'T START. I TRIED A COUPLE TIMES TO START IT, NO SUCCESS. STILL NO WARNING LIGHTS. AS THE TOW COMPANY WAS ON THE WAY, ABOUT 20 MINUTES LATER, I TRIED AGAIN AND IT STARTED. AS IF NOTHING WAS WRONG. NO VEHICLES WERE BEHIND ME TO HIT ME WHEN IT DIED AND I WAS ABLE TO STEER TO THE SHOULDER. I WENT TO FORD SERVICE LATER ON AND I WAS TOLD THAT SINCE NONE OF THE WARNING LIGHTS CAME ON THERE MORE THAN LIKELY IS NOT A CODE TO DIAGNOSE THE PROBLEM, BUT IT SOUNDS LIKE THE FUEL PUMP. I NOW DRIVE THE VEHICLE HOPING IT DOESN'T HAPPEN AGAIN. THERE IS A RECALL ON 2013 FORD EDGE FUEL SYSTEM, BUT MINE IS NOT ONE TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111845July 17, 2018
SERVICE BRAKES
RECALL #13N02 DRIVING DOWN THE ROAD AND THE BRAKE BOOSTER COMPLETELY FAILED; HAD TO PRACTICALLY STAND ON THE BRAKE PEDAL TO STOP. FOUND THIS RECALL, AND IT APPEARED TO COVER MY YEAR, BUT WAS TOLD BY FORD THAT MY VIN WAS NOT INCLUDED. SPENT ABOUT 400.00 OUT OF POCKET TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112028July 17, 2018
ELECTRICAL SYSTEM
WHILE DRIVING, WRENCH LIGHT COMES ON, VEHICLE LOSES ALL ACCELERATION, ENGINE IDLES. MANAGED TO GET THE CAR OVER TO THE SHOULDER, TURNED THE IGNITION OFF AND BACK ON, EVERYTHING SEEMED FINE. SAME THING HAPPENED AGAIN 2 HOURS LATER. TOOK CAR TO THE DEALERSHIP AND WAS TOLD THERE'S NOTHING THEY CAN DO WITH READING THE CODES. THEY DROVE MY CAR FOR 8 MILES TRYING TO REPLICATE THE PROBLEM TO NO AVAIL. I'M 5 MONTHS PREGNANT AND FEELING VERY UNSAFE IN MY CAR. I WAS TOLD THAT IT MIGHT NOT HAPPEN AGAIN, BUT IF IT DOES, GO TO THE NEAREST FORD DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111678July 16, 2018
POWER TRAIN
WHILE DRIVING THE VEHICLE ON A MAIN THOROUGH FARE AND EVEN ON A HIGHWAY IT BEGAN TO LOSE POWER AND SLOW DOWN REGARDLESS OF PRESSING THE GAS. THEN IT BEGAN TO RIDE ROUGH AND CHOKE AND THE CHECK ENGINE LIGHT COMES ON ALONG WITH THE LOW OIL PRESSURE LIGHT. ALSO EXPERIENCED IT SHUTTING OFF WHILE SITTING WITH IT IDLE IN A FAST FOOD LINE. WHEN I TOOK IT TO THE DEALER THEY INSISTED NOTHING WAS WRONG AND COULD NOT GET A READ ON THE COMPUTER. I REFUSED TO PICK IT UP FROM THE DEALER UNTIL THEY EXPERIENCED WHAT I EXPERIENCED AND IT FINALLY HAPPENED AFTER 9 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111769July 16, 2018
SERVICE BRAKES
WHILE DRIVING HOME (15 MINUTE DRIVE) ON BOTH THE CITY STREETS AND HIGHWAY WHENEVER I PRESSED ON THE BRAKES IT WOULD MAKE A HISSING SOUND, THE BRAKES WOULD FEEL SPONGY, AND THE CAR WOULD FEEL LIKE ITS NOT SLOWING DOWN OR GOING TO STOP. WHEN I WAS COMING TO A STOP AT A RED LIGHT THE BRAKES ONCE AGAIN MADE THE HISSING SOUND, FELT SPONGY, AND THE VEHICLE FELT LIKE IT WAS NOT GOING TO STOP. I HAD TO PRESS DOWN ON THE BRAKES HARD AND THE VEHICLE SLOWLY CAME TO A STOP ALMOST REAR ENDING THE CAR IN FRONT OF ME. WHILE SITTING AT THE RED LIGHT WITH MY FOOT ON THE BRAKES THE HISSING SOUND GRADUALLY BECAME LOUDER THEN ALL OF A SUDDEN MY ENGINE STALLED AND SHUT OFF.THE LIGHT TURNED GREEN AND MULTIPLE CARS WERE BEHIND ME HONKING AT ME. IT TOOK A COUPLE ATTEMPTS OF PUTTING THE CAR IN PARK, TURNING THE KEY AND TAKING THE KEY OUT OF THE IGNITION BEFORE THE CAR STARTED AGAIN. THE BRAKES CONTINUED TO BE LIKE THIS ALL THE WAY HOME. WHEN I PULLED INTO THE GARAGE TO PARK, THE BRAKES DID THE SAME THING. IT MADE A HISSING SOUND, FELT SPONGY, FELT LIKE IT WASN'T GOING TO STOP, AND I HAD TO PRESS HARD FOR IT TO SLOWLY COME TO A STOP ALMOST HITTING THE GARAGE IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111302July 14, 2018
SERVICE BRAKES
MY 2013 FORD EDGE STARTING MAKING A HIGH PITCH WHISTLING/SQUEAKING NOISE WHEN I PUSHING DOWN ON MY BRAKE PEDAL WHILE THE CAR WAS PARKED. I NOTICED IT STARTED GETTING HARDER TO PUSH THE BREAK PEDAL DOWN WHILE DRIVING AND TOOK IT TO A MECHANIC TO CHECK THE BRAKES. THEY TOLD ME IT WAS THE POWER BREAK BOOSTER HAVING THE PROBLEM, AND THAT THERE HAD ACTUALLY BEEN A RECALL ON THIS BY FORD (FOR MY MAKE/MODEL/YEAR) AND THAT A DEALERSHIP SHOULD FIX IT. I CALLED A DEALERSHIP AND GAVE THEM MY VIN NUMBER. THEY SHARED, WHILE THIS WAS A MAJOR PROBLEM FOR MANY FORD EDGES, MY SPECIFIC CAR WAS NOT A PART OF THE RECALL. AFTER LOOKING INTO IT, I FOUND THERE WERE MANY OTHERS HAVING THE SAME ISSUE WITH A 2013 FORD EDGE AND THAT THEIR VIN WAS NOT INCLUDED IN THE RECALL. IF A HUNDRED PEOPLE ARE REPORTING THIS ISSUE WITH THEIR CAR (SAME MAKE, MODEL & YEAR) IT LEADS ME TO BELIEVE THERE WERE MORE CARS THAT SHOULD HAVE BEEN INCLUDED IN THE RECALL. UNFORTUNATELY, FORD HAS BEEN EXTREMELY UNHELPFUL. I CALLED THE CUSTOMER SERVICE LINE AND WHEN ASKING TO SPEAK WITH A SUPERVISOR TO CONTINUE THE CONVERSATION I WAS TOLD THERE WAS NO SUPERVISOR...WHICH IS CLEARLY UNTRUE. I WAS VERY DISAPPOINTED WITH FORD'S RESPONSE & THE LACK OF RESPONSIBILITY BEING TAKEN WHEN THIS CLEARLY IMPACTS MORE CARS. NOW, I'M STUCK PAYING THE BILL WHICH IS ABOUT $600. I DECIDED TO SUBMIT THIS COMPLAINT IN THE HOPES THAT ENOUGH PEOPLE COME FORWARD FOR AN INVESTIGATION TO BE LAUNCHED CONCERNING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111141July 13, 2018
ELECTRICAL SYSTEM
DRIVER SIDE DOOR LOCKING SWITCH IS DEFECTIVE..WHEN DOORS ARE CLOSED THE SWITCH UNLOCKS ALL DOORS !!! WILL NOT STAY LOCKED.. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111167July 13, 2018
POWER TRAIN
THIS IS THE SECOND TIME I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP FOR THIS ISSUE. THE VEHICLE IS STILL UNDER AN EXTENDED WARRANTY. THE ISSUE FIRST OCCURED JUNE 5. AS I WAS LEAVING WORK THE TRANSMISSION BEGAN SLIPPING/HESITATING FROM A STOP OR DURING ACCELERATION. THE VEHICLE WOULD JUMP/JERK WHEN PRESSING THE GAS PEDAL. WOULD NOT SWITCH TO A HIGHER GEAR. WHEN APPLYING BRAKES VEHICLE WOULD JUMP/JERK WHEN TRYING TO SHIFT. PERIODS WHEN THE VEHICLE WOULD GET TO SPEED THEN SLIP. THERE WAS NO PRIOR DAMAGE TO VEHICLE TO CAUSE THIS MALFUNCTION. I TOOK THE VEHICLE TO THE DEALERSHIP I PURCHASED IT, AND LEFT IT WITH THEM AFTER THE SERVICE AGENT WAS BARELY ABLE TO DRIVE AROUND THE BLOCK. AFTER 2 WEEKS OF CALLING THE DEALERSHIP TO CHECK THE STATUS OF THE VEHICLE, I WAS TOLD THAT THEY COULDN'T FIND ANYTHING WRONG WITH IT, AND RETURNED THE VEHICLE ON JUNE 19TH, AND HAS NOT DRIVEN THE SAME PRIOR TO THIS ISSUE. THIS MORNING, JULY 13TH, WHEN I PULLED OUT ONTO THE FRONTAGE ROAD THE VEHICLE WOULD NOT ACCELERATE TO SPEED AND HESITATED. I WAS ABLE TO GET OFF THE ROADWAY AND TOOK THE VEHICLE BACK TO THE DEALERSHIP FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111246July 13, 2018
UNKNOWN OR OTHER
TAKATA RECALL EVEN THOUGH VEHICLE IS IN PARK WARNING MESSAGE SAYING SHIFT TO PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111235July 13, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL TO SLOW DOWN OR STOP THE VEHICLE, A HISSING NOISE WAS HEARD. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS AND REQUIRED EXTRA FORCE TO STOP THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOWN AND COUNTRY FORD OF NASHVILLE, 101 ANDERSON LANE, MADISON, TN) WERE BOTH NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111041July 12, 2018
SERVICE BRAKES
BRAKES DIFFICULT TO OPERATE, HEARD HISSING SOUND. FORD DEALER SAID IT WAS BAD BRAKE POWER BOOSTER. FORD HAS EXTENDED WARRANTY FOR SAME YEAR AND MODEL BUT NOT IF BUILT AFTER MARCH 2013. I CONTACTED FORD BUT THEY WILL NOT COVER THE COST, IT APPEARS MANY OTHERS HAVE SAME ISSUE, ITS NOT LOGICAL THEY WOULD NOT COVER REPLACEMENT FOR SAME YEAR MODEL AND SAME PART FAILURE. WITH EXTENDED WARRANTY THEY GIVE TO SOME IT SAYS 10 YEARS OR 150,000 MILES SO THEY KNOW THE PART SHOULD NOT FAIL AT 71,000 MILES FOR SUCH A CRITICAL SAFETY PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111083July 12, 2018
ELECTRICAL SYSTEM
DRIVER DOOR WILL NOT LOCK. DOOR AD JAR MESSAGE ON DASH. WHEN YOU MANUALLY LOCK THE DOOR THEY IMMEDIATELY UNLOCK. CAN NOT KEEP DOORS LOCKED. TRIED LOCKING DOOR BEFORE STARTING ENGINE BUT DOORS UNLOCKS AS SOON AS CAR STARTS EVEN BEFORE CAR IS IN MOTION. THIS HAPPENS ALMOST ALL THE TIME THE CAR IS STARTED. I JUST DRIVE WITH THE ERROR OF N THE DASH BOARD "PUT CAR IN PARK" AND AN OCCASIONAL AUDIBLE SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110656July 10, 2018
STRUCTURE:BODY
DOOR AJAR ON DRIVERS SIDE PASSENGER DOOR. MECHANIC ADVISED SHOULD NOT BE AN ISSUE WITH A VEHICLE THIS AGE. I SEE ONLINE MANY CONSUMERS REPORTING THE SAME ISSUE. I FIND THIS VERY CONCERNING AS WE HAVE SMALL CHILDREN IN THE BACK SEAT, AGES 2 AND 4. EVEN OF IT'S A SENSOR ISSUE, IT EFFECTS THE ABILITY TO LOCK THE CAR, AND THE DOME LIGHT OVERHEAD TO STAY ON FOR SOME TIME. PLUS, WHAT IF FOR NOW IT'S A SENSOR BUT LATER THE LATCH DOESN'T WORK? HOW WOULD ANYONE KNOW THE DIFFERENCE IF THE LIGHT IS STILL PRESENT? THE LIGHT STAYS ON ALL THE TIME, WHETHER PARKED OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110659July 10, 2018
SERVICE BRAKES
WITHOUT WARNING BRAKE PEDDLE WENT STRAIGHT TO FLOOR WHEN DEPRESSED TO SLOW DOWN. CAR HAD TO BE BUMPED ALONG CURB TO SLOW TO A STOP. CALLED TOW TRUCK TOOK TO FORD DEALERSHIP. SERVICE TECH CLAIMED THE PROBLEM WAS IN A MODULE CONTROLLED BY THE PCM. THIS NEEDED TO BE REPROGRAMED? THIS SHOULD NEVER HAPPEN. I HAVE NO GUARANTEE IT WONT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110324July 9, 2018
STRUCTURE:BODY, SERVICE BRAKES
THE BREAK BOOSTER WAS JUST ON RECALL LAST YEAR AND WAS FIXED BY THE FORD DEALERSHIP. IT IS NOW MESSED UP AGAIN AND IS NO LONGER UNDER RECALL. THE PAINT ON THE BUMPER OF MY 2013 FORD EDGE THAT IS ALWAYS CARPORT KEPT IS PEELING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109581July 5, 2018
STRUCTURE:BODY, SERVICE BRAKES, ELECTRICAL SYSTEM
TAKATA RECALL MY 2013 FORD EDGE HAS BEEN EXPERIENCING ISSUES WITH THE DOOR. IT CONSTANTLY TELLS ME MY DOOR IS OPEN WHEN IT IS IN FACT CLOSED. THE LIGHTS STAY ON AND IF I TRY TO DRIVE THE CAR IT GIVES ME A WARNING SAYING SHIFT TO PARK AND THAT THE DOOR IS OPEN. IT'S BEEN HAPPENING CONTINUSLY AND SOMETIMES THE DOOR WON'T LOCK AT ALL. IT NORMALLY HAPPENS WHEN I'M IN PARK BUT AS OF RECENTLY IT'S HAPPENED AS IM DROVING. I'M ALSO HAVING ISSUES WITH MY BRAKES HITTING THE FLOOR AND MY CAR EXCELLERATING INSTEAD OF SLOWING DOWN WHEN THE BRAKES ARE PRESSED...THIS NORMALLY HAPPENS ON A FREEWAY WHEN I'M DRIVING AT HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109701July 5, 2018
SERVICE BRAKES
THE BRAKE BOOSTER HAS FAILED ON MY VEHICLE. I CONTACTED FORD. THEY ADVISED ME THEY ARE AWARE OF THE PROBLEM ON THIS MAKE AND MODEL, BUT MY VEHICLE ISN'T COVERED. I NEED TO KNOW WHY FORD REFUSES TO REPAIR THE BRAKES ON MY VEHICLE WHEN THEY KNOW THERE IS PROBLEM. FORD ISSUED A CUSTOMER SATISFACTION PROGRAM TO COVER CERTAIN VEHICLES. BUT REFUSE TO COVER OTHER VEHICLES OF THE SAME MAKE AND MODEL WITH THE EXACT SAME DEFECT. THE BRAKE BOOSTER HAS FAILED ON MY VEHICLE, MAKING UNSAFE TO DRIVE. FORD WILL NOT COVER THE REPAIR. THE VEHICLE HAS 48.000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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