Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#11487402October 1, 2022
FUEL/PROPULSION SYSTEM
At a speed of about 60 mph I engaged the cruise control. About 10 seconds later car went into limp mode. Had to acceleration. Was able to pull off to side of road and then vehicle stalled. Put car in park waiting a few seconds and was able to start car again and continue driving with no further problems. This same problem occurred about a month earlier. That event was the same except it happened just after backing out of the driveway and starting up the road at a speed of about 5mph. Was able to restart and continue trip without any problems. Researched the problem and read comments from other people stating the same problem. Never happened before these two incidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487020September 29, 2022
SERVICE BRAKES
The contact owns a 2012 Ford Edge. The contact stated that while reversing into a parking space, the brake pedal became hard to depress and the stopping distance was extended. During the failure, the vehicle nearly crashed into a concrete barrier. The contact indicated that the braking system failure had occurred on multiple occasions. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted or notified of the failure. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486652September 27, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Ford Edge. The contact stated while driving 25-30 MPH, a pedestrian was crossing the street, the contact depressed the brake pedal and the brake pedal went to the floorboard and the vehicle failed to respond as needed. The contact pumped the brake pedal several times and the vehicle responded. The contact stated that there was approximately 90 feet stopping distance delay. The vehicle was taken to an independent mechanic where the brake lines were bled. Additionally, the independent mechanic inspected the brake booster and the brake master cylinder however, the cause of the failure was not determined. The dealer was notified of the failure. The contact associated the failure with Ford Customer Satisfaction Program Campaign Number: 13N02. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486300September 25, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
2 months after I purchased this vehicle in 2021, I noticed soft brakes, the vehicle displayed low oil pressure it locked up and turned off. Proper oil was added and the brakes appeared normal afterwards. Around mid August 2022, I noticed that when I put pressure on brakes to slow the vehicle, the peddle would sink slowly to the floor and hard to slow vehicle down. So brakes were inspected and the rear brake pads were worn all the way down and the front brakes were like new.. All four brake pads were replaced with new pads. Well this did not correct the problem. I would still hear a swoosh from the brake peddle when releasing and brakes continued to slowly sink to floor.. So the master cylinder and the vacuum booster were replaced, brake lines were bled over 10 times and problem was still not corrected. No warning lights ever reflected on the vehicle. Now the vehicle will mot start and now i have to tow to repair shop. When I started looking up issues regarding my 2012 Ford Edge SEL, tan color. I noticed this has been a reoccurring issue with this make/model. Also, no repair/recall stickers were attached to the vehicle to address this issue. I purchased this vehicle August 2021 from a dealer in Wilmington, NC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485999September 23, 2022
SERVICE BRAKES
As I was coming to a stop at a red light the brakes seemed to have a squishy feel and I was unable to stop the vehicle. Eventually the vehicle came to a screeching stop as I slammed on the brakes numerous times. There were no warnings that the brakes were malfunctioning. Brake pads are all intact. After having the vehicle inspected I was advised it is the brake booster. Thankfully I did not crash into anyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485850September 22, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Ford Edge. The contact stated while driving 20 MPH and depressing the brake pedal, she heard air coming from the brake pedal. The contact stated that the vehicle hesitated to respond, causing the stopping distance to become extended. The contact was able to drive to her residence. The contact stated that the failure reoccurred when her husband test drove the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced and the failure was associated with an unknown recall. The dealer was notified of the failure and informed the contact that the failure was associated with Ford Technical Service Bulletin Number: 13N02. The manufacturer was notified of the failure and informed the contact that they could not assist as the TSB had expired. The manufacturer referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 31,362.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484522September 14, 2022
POWER TRAIN, ENGINE
The contact owns a 2012 Ford Edge. The contact stated while driving at various speeds, the AWD Off message was displayed and the vehicle stalled. The contact was able to veer to the side of the road. The contact stated that upon shifting to park(P) he was able to restart the vehicle. The contact stated that the failure was occurring intermittently. The vehicle was taken to the dealer where it was test driven; however, the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483991September 12, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, failing to stop the vehicle immediately. The contact applied the parking brake to stop the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482702September 2, 2022
SERVICE BRAKES
It’s been 3 times already when the car brake pedal, out of nowhere, has gone close to the bottom of the floor while trying to make a stop. The brake hardly stops the vehicle afterwards. So I need to be extra careful driving slowly back home. It stays like that for a few days then it stars working again. Luckily I haven’t had an accident yet but I’m afraid it’s just a matter of time. I noticed many people have had the same problem and wonder why has there not been a recall. This is extremely dangerous. I’m the second owner, I believe, of this SUV. So I can only tell about my experiences, don’t know about the previous owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482512September 1, 2022
SERVICE BRAKES
Brake pedal go's to the floor. Spongy brakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482121August 30, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving. the all wheel drive off and wrench lights up on the car dash screen. The car stalls and comes to stop. If I wait a minute it starts up. It repeatedly does this, then it will be okay for some time before it does again. I’ve. Had it at Ford garage, they say can’t duplicate or find anything on the scanner. It’s dangerous to drive this way. I would appreciate any help you can give me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480930August 24, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Ford Edge. The contact stated that the brake pedal would intermittently harden upon depression without warning. The contact stated that the failure made it difficult to stop the vehicle in a reasonable amount of time. The vehicle was taken to an independent mechanic where the brake master cylinder was replaced. After the repair, the contact stated that the braking system had slightly improved; however, the failure persisted. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 37,000. The consumer stated took the vehicle back to the dealer who determined it was the booster and replaced it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480797August 23, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Ford Edge. The contact stated while driving approximately 50 MPH, she had to forcefully depress the brake pedal to stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the brake booster to be replaced. The vehicle was repaired. The contact stated that on another occasion while driving approximately 30 MPH and depressing the brake pedal, the brake pedal went to the floor but failed to fully stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to another local dealer: Joe Myers Ford (16634 Northwest Fwy, Houston, TX 77040: (713) 766-3600) where it was diagnosed with needing the master cylinder to be replaced. The vehicle was not repaired. The contact stated that on another occasion while driving approximately 25 MPH, while depressing the brake pedal, the brake pedal went to the floor but failed to fully stop the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to Joe Myers Ford dealer, where it was diagnosed with needing the hydraulic ABS module unit to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477643August 4, 2022
SERVICE BRAKES
The Power Brake Booster diaphragm fails. This caused the brakes to feel rock hard when depressing the pedal and almost not stop the vehicle. There is also a "hissing noise" when depressing the brake pedal. At other times the brake pedal will slowly sink to the floor while being depressed at a stop light. The vehicle is unsafe and can't be driven safely. It only has 115,762 miles on it. An independent repair shop confirmed the vacuum leak in the Power Brake Booster and suggested we contact Ford because they heard this is a consistent issue with this model. One representative at Ford did acknowledge that they have a failure of the power brake booster diaphragm and that they had extended the warranty on this specific item. I went to get it repaired at the dealership and they claim that warranty ended in May 2022 even though I have not exceeded the mileage of this extended warranty (120,000). Another Ford representative today indicated that there isn't an extended warranty for this item, but rather it is a recall item. She then said that there isn't a program for the repair, however. This is a legit safety issue that Ford acknowledges exists, but they aren't willing to correct the issue. That is unacceptable. Someone is going to get hurt and Ford knows it, but doesn't care. Who can help get this corrected?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476106July 27, 2022
ELECTRICAL SYSTEM
The door ajar sensor is faulty. The lights stay on in the car even after the door is closed. This is a safety risk when driving at night. While driving the audible ding will go off while driving causing a distraction from driving. There was a recall issued but it has expired even though the issue is still existent. Ford says they will not cover the cost of the repair because it is expired even though we received no notification of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475918July 26, 2022
SERVICE BRAKES
The contact owns a 2012 Ford Edge. The contact stated while attempting to reverse the vehicle out of the driveway, and also while driving approximately 25 MPH, the braking system failed to operate properly. The contact depressed the brake pedal to the floor; however, the vehicle failed to respond as designed. There were no warning lights illuminated. The contact stated that a family member and an independent mechanic attempted to repair the vehicle; however, the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474514July 18, 2022
SERVICE BRAKES
Intermittent brake issue, rock hard or down to the floor squish very soft and having to pump brakes, hissing noise. I am afraid there is going to be some kind of highway crash because of this problem and my warranty is not covering it because it's intermittent, but when it does happen it lasts days. I have a baby now and am afraid to drive my vehicle to far/fast. With all the comments I've been seeing it's the exact same issue, model and year. This NEEDS to be recalled before it turns into the Toyota problem years ago when the brakes completely failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472768July 7, 2022
SERVICE BRAKES
This car has to have the break lines bleed regularly and it seems to be a common problem in the model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472488July 6, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Edge. The contact stated while driving 45 MPH, the vehicle started shaking and depressing with the accelerator pedal being depressed; however, the vehicle failed to accelerate as designed. The contact stated that the check engine warning light was illuminated. The contact was able to exit the highway and continued driving to her destination. The contact took the vehicle to an independent mechanic and was informed that both front axles, the exhaust pipe, and the fuel injector needed to be replaced. Additionally, there was a leak in the evaporative emission control system (EVAP). The vehicle was repaired, except for the evaporative emission control system (EVAP). The contact called the local dealer and made them aware of the failure. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V438000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471683June 30, 2022
SERVICE BRAKES
On 12/22/2021 I was going to an appointment, when i got the bottom of the driveway the brakes kept fading like I was loosing brake fluid, I drove to my mechanics it was diagnosed to be ABS hydraulic control module. My understand from trying to get a new part, there are several hundred people looking for the same part. There were no dash lights or warnings so it is hard to believe that there are not accidents by this issue. If this had occurred on the road there would have been no stopping in an emergency. My car is still sitting waiting for the part. Its here if you need to check it out. The part is very difficult to get to. Again no warning till i put my foot on the brake pedal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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