Ford Edge Complaints (2016)

926 consumer complaints on file.

#10971921April 11, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I BOUGHT MY EDGE BRAND NEW IN LATE JULY OF 2016 AND HAD NOT EXPERIENCED ANY PROBLEMS UP UNTIL MARCH OF 2017 (ONE MONTH AGO). WHEN THE "ADAPTIVE STEERING FAULT. SERVICE REQUIRED!" LIGHT FIRST STARTED COMING ON, IT WAS GENERALLY JUST SECONDS AFTER STARTING MY CAR, BUT ALWAYS WHILE I WAS TURNING THE WHEEL. FOR THE NEXT COUPLE OF WEEKS, IT WAS COMING ON AN AVERAGE OF 2 TO 3 TIMES PER WEEK AND IT WOULD TURN OFF WITHIN FIVE OR SO MINUTES OF MY DRIVE. MY SERVICE LIGHT HAS COME ON EVERYDAY NOW FOR THE PAST FIVE DAYS WITHOUT EVEN HAVING TO TURN MY WHEEL. ONCE MY CAR IS STARTED - THE MESSAGE POPS UP. AND RATHER THAN TURNING OFF A FEW MINUTES OR MILES INTO MY DRIVE, IT REMAINS ON FOR THE ENTIRETY OF THE DRIVE. I CALLED TODAY IN HOPES OF GETTING IT SERVICED BUT UNFORTUNATELY CANNOT BE FIT IN FOR AN ENTIRE WEEK. I LEFT A VOICEMAIL WITH THE SERVICE MANAGER TO ENSURE THAT MY CAR WAS SAFE TO DRIVE UNTIL THEN BUT HAVE NOT YET RECEIVED A CALL BACK. FINGERS CROSSED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971952April 11, 2017
VISIBILITY/WIPER
REAR (FIXED) WINDOW OF THE PANORAMIC MOON ROOF SPONTANEOUSLY CRACKED IN A JAGGED OVAL SHAPE APPROXIMATELY 1 FOOT IN LENGTH WITHOUT ANY IMPACT OR OTHER VEHICLES NEARBY WHILE DRIVING AT ABOUT 40 MPH. I HAVE READ A FEW OTHER COMPLAINTS WHERE THE GLASS CRACKED AND SHATTERED INTO THE VEHICLE COMPARTMENT UNDER THE SAME OR SIMILAR CIRCUMSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971116April 7, 2017
STEERING, SUSPENSION, UNKNOWN OR OTHER
I'M EXPERIENCING WHAT MANY, MANY OTHER FORD SUPER DUTY TRUCK OWNERS HAVE BEEN EXPERIENCING SINCE ABOUT 2005 COMMONLY KNOWN AS THE "DEATH WOBBLE". AT SPEEDS ABOVE 45 MILES PER HOUR, WHEN THE TRUCK GOES ACROSS A ROUGH (WASHBOARD) BIT OF ROAD OR A BRIDGE JOINT, THE FRONT END SOMETIMES SHAKES VIOLENTLY WHICH ALSO CAUSES THE STEERING WHEEL TO SHAKE VIOLENTLY UNTIL YOU CAN BRING THE VEHICLE TO A STOP, WHICH IS NOT EASY. THIS IS A VERY SERIOUS SAFETY ISSUE, WHICH COULD CAUSE LOSS OF CONTROL RESULTING IN INJURY TO PASSENGERS AS WELL AS OTHER DRIVERS ON THE ROAD. IN THE RESEARCH I HAVE DONE, IT APPEARS THAT FORD HAS DONE VERY LITTLE TO CORRECT THIS PROBLEM FOR CONSUMERS. I HAVE MENTIONED THE PROBLEM TO THE DEALERSHIP WHERE I PURCHASED THE TRUCK NEW TWICE NOW AND THEY SAY THEY CANNOT FIND ANYTHING WRONG AND CANNOT DUPLICATE THE PROBLEM IN A TEST DRIVE. I HAVE ONLY 26,000 MILES ON THE TRUCK AND THE PROBLEM SEEMS TO BE GETTING WORSE. HAVE HAD IT ALIGNED TWICE AND TIRES ROTATED REGULARLY. NO UNUSUAL WEAR. MY WIFE REFUSES TO DRIVE THE TRUCK AND I'M NOT TOO EXCITED ABOUT IT MYSELF. WILL IT TAKE INJURIES AND DEATHS TO FORCE FORD INTO ADMITTING THERE IS A PROBLEM AND FIX IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970526April 4, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
ON 4/4/17 MY WIFE WAS DRIVING OUR 2016 FORD EDGE (TITANIUM EDITION) AND WAS TALKING TO ME ON THE PHONE WHEN THE VEHICLE SUDDENLY SHOOK, LOST POWER, AND LOST ACCELERATION ABILITY. THE YELLOW WRENCH, CHECK ENGINE LIGHT AND AIR BAG LIGHT APPEARED AND THE POWER TRAIN FAULT AND HILL CLIMB ASSIST NOT AVAILABLE MESSAGES APPEARED ON THE DISPLAY. MY WIFE WAS ON THE HIGHWAY GOING ABOUT 70MPH WHEN THIS OCCURRED. SHE HAD TO TRY TO COAST OVER TO THE SHOULDER TO PULL OVER TO THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969954April 2, 2017
STEERING
ADAPTIVE STEERING FAULT SERVICE REQUIRED DASHBOARD MESSAGE APPEARED WHEN BACKING UP. STEERING IS OFF 90 DEGREES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969837April 1, 2017
STEERING
STARTED WITH INTERMITTENT "ADAPTIVE STEERING FAULT. SERVICE REQUIRED" WARNING WHICH NOW IS CONSTANT. I TOOK THE CAR TO THE DEALER (CAPITOL FORD IN SAN JOSE CA) AND THEY TOLD ME THEY HAD NO TIME TO LOOK AT THE PROBLEM NOW AND TO MAKE A SERVICE APPOINTMENT. I CALLED TO MAKE A SERVICE APPOINTMENT ON MARCH 28 2017. THE EARLIEST THEY COULD SEE THE CAR IS MAY 8 2017. SEE THE FORD EDGE FORUM HTTP://WWW.FORDEDGEFORUM.COM/TOPIC/21044-ADAPTIVE-STEERING-FAULT/ FOR DETAILS ABOUT THIS PROBLEM. I'M NOT THE ONLY ONE HAVING THIS PROBLEM. DOES CALIFORNIA HAVE A LEMON LAW TO PROTECT CUSTOMERS THAT BUY FAULTY NEW AUTOMOBILES? I CAN'T BELIEVE I HAVE TO LEAVE THE CAR SET FOR OVER A MONTH TO HAVE FORD SERVICE LOOK AT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969435March 29, 2017
AIR BAGS, ENGINE
PURCHASED VEHICLE IN NOV OF 2016. IN FEB OF 2017 I RECEIVED A MESSAGE ON DASHBOARD THAT MY OIL PRESSURE WAS LOW. AFTER CHECKING OIL WE DISCOVERED IT WAS 3 QUARTS LOW. THOUGH MAYBE IT WAS NOT FILLED ALL THE WAY BY THE DEALER. ON MARCH 27TH WE BROUGHT THE VEHICLE INTO THE DEALERSHIP BECAUSE AGAIN THE OIL WAS 3 QTS LOW. ON MARCH 28TH THE DEALER CALLED TO SAY THAT THEY HAD A MEMO FROM FORD STATING SOMETHING WAS WRONG WITH THE ENGINE AND THAT THEY WOULD HAVE TO REPLACE THE ENTIRE ENGINE! (NOW THAT'S SCARRY) ALSO RECEIVED IN THE MAIL THAT THERE IS A COMPLIANCE RECALL CALL 17C02 FOR AIRBAGS. IN SPECIFIC THE DRIVERS AIRBAG. PARTS FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL LATE SECOND QUARTER 2017. I FEEL THIS VEHICLE IS A DISASTER, NOT SAFE, AFRAID TO DRIVE AND THAT FORD SHOULD JUST GIVE ME A NEW ONE!! VERY DISAPPOINTED WITH FORD. WE ARE FORD CAR BUYERS AND HAVE BEEN FOR AT LEAST 20 YRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967565March 21, 2017
STEERING
THE ADAPTIVE STEERING WARNING LIGHT HAS CAME ON TWO TIMES IN TWO WEEKS. I HAVE LESS THEN 2500 MILES ON THE VEHICLE. THIS CAME ON BOTH TIMES AS I WAS MAKING A TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967142March 20, 2017
STRUCTURE:BODY
ISSUE: LATCH ON DRIVER'S DOOR BROKE. THE EVENTS DESCRIBED BELOW TOOK PLACE OVER A 3-DAY TIME FRAME (03/18/2017 - 03/20/2017). ON SAT., 03/18/2017, I DROVE THE VEHICLE TO A SHOPPING DESTINATION AND THE DRIVER'S DOOR WOULD NOT OPEN. I HAD TO CLIMB OVER FRONT CONSOLE TO EXIT THE CAR VIA THE FRONT PASSENGER DOOR. TO DRIVE BACK HOME, I HAD TO ENTER THE VEHICLE VIA THE FRONT PASSENGER DOOR AND AGAIN CLIMB OVER THE FRONT CONSOLE. AFTER SEVERAL HOURS, THE DOOR WAS OPENED AND ALL WAS PRESUMED TO BE OK. HOWEVER, THE NEXT DAY (SUN., 03/19/2017), THE DRIVER'S DOOR FLEW OPEN WHILE THE CAR WAS EXITING THE HIGHWAY AT ABOUT 45 MPH. I PULLED OVER AND STRAINED TO PULL THE DOOR IN. HOWEVER, THE LATCH WOULD NOT CATCH AND CLOSE. WHILE MANEUVERING THE VEHICLE, THE DRIVER DROVE HOME VERY SLOWLY PULLING IN AND HOLDING THE CAR DOOR. THE VEHICLE SAT UNSECURED OVERNIGHT UNTIL IT COULD BE TAKEN TO FOR REPAIR. THIS PROBLEM PRESENTED A HIGH LEVEL OF DANGER FOR ME, OTHER VEHICLES/DRIVERS/PASSENGERS, AND POSSIBLY PEDESTRIANS/PROPERTIES. THE AFFECTED VEHICLE HAS A LITTLE OVER 3,500 MILES LOGGED AND IS UNDER YEAR ONE OF A THREE YEAR LEASE. AS THIS REPORT IS BEING TYPED (MON., 03/20/2017), THE SERVICE DEPARTMENT AT THE LOCAL FORD DEALER IS ASSESSING THE PROBLEM. THE VEHICLE CO-OWNER HAS ALREADY BEEN INFORMED THAT PARTS AND LABOR COSTS TO FIX THE ISSUE ARE NOT COVERED UNDER THE WARRANTY; WILL COST HUNDREDS OF DOLLARS TO REPAIR; TAKE A WEEK TO COMPLETE; AND, A LOANER CAR IS NOT AVAILABLE. AFTER BEING LOYAL FORD CUSTOMERS FOR OVER 30 YEARS (PURCHASE/LEASE), THIS STINGS THE OWNER(S) ON MANY LEVELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966712March 18, 2017
VISIBILITY/WIPER
WINDSHIELD WIPERS STOP RANDOMLY WHILE BEING USED OR WHEN TURNING THEM ON. MOVING THE LEVER UP AND DOWN ON THE STEERING WHEEL SOMETIMES GETS THEM WORKING AGAIN. OTHER TIMES THE CAR HAS TO BE TURNED OFF AND RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966211March 15, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY FORD EDGE HAD A SUDDEN DECELERATION AND A DANGEROUS LOSS OF POWER IN THE MIDDLE OF A BUSY CITY INTERSECTION CAUSING ONCOMING TRAFFIC TO COME TO A HALT. THE SUV IS NOW CAUSING A TRAFFIC JAM WITH MY FAMILY LOOKING AT ON COMING TRAFFIC. THANK GOODNESS WE DID NOT HAVE AN ACCIDENT. RIGHT AFTER THAT EPISODE, THE TRANSMISSION JERKED SO HARD WE BOUNCED FORWARD AND BACKWARDS IN OUR SEATS. AGAIN, THE CAR HAD A LOSS OF POWER. SINCE THAT TIME, MY FORD EDGE EXPERIENCED TWO OTHER EPISODES. FORD MARKETED AND SOLD THIS VEHICLE AS NEW WITH A DEFECTIVE ELECTRONIC THROTTLE BODY CONTROL. HOW DO I KNOW THAT? WHEN I TOOK THE CAR TO BOB TOMES FORD DEALERSHIP, I WAS TOLD THE THROTTLE BODY CONTROL HAD BEEN REPLACED AT 1000 MILES. THEY SOLD THE CAR AS A NEW VEHICLE OFF THE LOT WITHOUT REVEALING IT HAD BEEN DRIVEN AS A DEMO VEHICLE. WE BOUGHT THE CAR WITH 1800 MILES THINKING IT HAD BEEN ON THE LOT FOR LONG PERIOD OF TIME AND DRIVEN FROM ANOTHER DEALERSHIP. FORD OWES THE CONSUMER AN ADVERTISING CAMPAIGN ABOUT HE DANGERS OF SUDDEN UNINTENDED DECELERATION AND EDUCATE CONSUMERS ABOUT THEIR PRE-PURCHASE LEGAL RIGHTS ONCE FACTS ARE KNOWN. THOUSANDS OF OWNERS ARE IN DANGER BECAUSE FORD REFUSES TO ACT MORALLY AND CHOOSING PROFIT BEFORE RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965810March 14, 2017
STEERING
ADAPTIVE STEERING FAULT! WARNING LIGHT IS INTERMITTENT BUT COMES ON WHILE DRIVING. FIRST OCCURRENCE WAS BEFORE OCTOBER 16, 2016. MILEAGE WAS LESS THAN 3000 MILES ON ODOMETER. NOW AT 7000+ MILES BUT LIGHT COMES ON RANDOMLY WITH WARNING TO SEE DEALER IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959920March 10, 2017
STEERING
TL* THE CONTACT OWNS A 2016 FORD EDGE. AFTER RESTARTING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. WHILE AT THE DEALER, THE VEHICLE WAS RESTARTED AND THE STEERING OPERATED AS NORMAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958041March 2, 2017
STEERING
MY FORD EDGE WAS PURCHASED NEW IN AUGUST 2016. I AM STARTING TO RECEIVE THE FOLLOWING MESSAGE ON THE DASHBOARD INTERMITTENTLY, "ADAPTIVE STEERING FAULT SERVICE REQUIRED" (SOLID YELLOW WARNING). WARNING APPEARS AT VARIOUS TIMES, WHEN I FIRST START UP, WHILE I AM DRIVING AND ALSO JUST BEFORE I SHUT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957259February 27, 2017
ENGINE
I WAS PULLING INTO A PARKING LOT AND THE ENGINE STALLED. I WAS ABLE TO RESTART THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955420February 18, 2017
STEERING
ADAPTIVE STEERING SYSTEM FAILURE, WHILE CAR MOVING ON HIGHWAY. CURRENTLY INOPERABLE WHILE FORD HAS PARTS SHIPPED FROM GERMANY. REPEAT PROBLEM-RETURN TO DEALER THREE TIMES. FORD DOES NOT KNOW HOW TO FIX AS OF THIS DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954140February 13, 2017
STEERING
WHILE BACKING OUT OF MY DRIVE THIS MORNING, ADAPTIVE STEERING WARNING LIGHT CAME ON . THIS IS A 2016 EDGE SPORT WITH 6600 MILES ON IT, PURCHASED IN JULY 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954301February 13, 2017
UNKNOWN OR OTHER
UNDER HARD ACCELERATION THERE IS STRONG SMELL IN THE CABIN THAT SMELLS LIKE SULFUR IT HAS GOTTEN SO BAD THAT I HAVE TO DRIVE WITH MY WINDOWS OPEN AND I CARRY A CARBON MONOXIDE DETECTOR BECAUSE I'M WORRIED ABOUT THE FUMES BEING TOXIC. I DO A LOT OF HIGHWAY DRIVING SO MOST OF THE TIMES IT OCCURS ON THE HIGHWAY IT ALSO HAPPEN IN CITY DRIVING FROM FULL STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953906February 10, 2017
ENGINE
STOPPED AT A RED LIGHT IN 2016 FORD EDGE. WHEN LIGHT TURNED GREEN, ATTEMPTED TO MAKE LEFT TURN. VEHICLE WOULD NOT ACCELERATE THROUGH THE INTERSECTION AND APPEARED TO STALL. TURNED VEHICLE OFF, RESTARTED AND AGAIN VEHICLE WOULD NOT ACCELERATE. WITH VEHICLE BARELY MOVING, WAS ABLE TO GET OUT OF WAY OF THREE LANES OF ONCOMING TRAFFIC BUT NOW STUCK IN THE MIDDLE OF THE INTERSECTION. WHEN TRAFFIC CLEARED, WAS ABLE TO MAKE LEFT TURN AND CRAWLED AT ABOUT 2-3MPH WITH HAZARD LIGHTS ON. AT THIS TIME, WRENCH YELLOW WARNING LIGHT WAS DISPLAYED. DROVE AT THAT EXTREMELY SLOW SPEED UNTIL REACHED THE LEFT TURN LANE AT THE NEXT INTERSECTION WHERE COULD SAFELY PULL OVER AND PARK. TRIED SEVERAL TIMES TO RESTART BUT CONTINUED TO RECEIVE WRENCH WARNING LIGHT. THAT WAS THEN REPLACED WITH A CHECK ENGINE YELLOW WARNING LIGHT. VEHICLE WOULD STILL NOT ACCELERATE. VEHICLE WAS TOWED TO DEALER. AN EEC TEST WAS RUN AND HAD CODE P2111. THE THROTTLE BODY WAS REPLACED WITH PART AT4Z-9E926-B. THIS WAS UNDER WARRANTY SINCE JUST 17,276 MILES ON THE VEHICLE. IT IS UNNERVING WHEN GAS PEDAL COULD BE PUSHED ALL THE WAY TO THE FLOOR AND STILL BARELY MOVE. THIS INCIDENT WAS VERY SCARY AND FORTUNATE VEHICLE WAS NOT HIT AND THERE WERE NO INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949599February 4, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CAR HAS DIED MULTIPLE TIMES AT HIGH RATE OF SPEED. DEALER SAYS NO CODES THROWN. USED 3 QUARTS OIL BEFORE 5000 MILES. EXHAUST SMOKED HORRIBLY. DECELERATION ISSUES CONSTANTLY. LAST TIME IT DIED ON FREEWAY DEALER SAID THROWING CODES AND ENGINE NEEDS REPLACING. THEY HAVE HAD VEHICLE SINCE DECEMBER 14 2016. THEY TRIED TO REPLACE HEADS AND IT BLEW UP ENGINE. CAR HAS LESS THAN 9000 MILES. VEHICLE DIED MULTIPLE TIMES ON FREEWAY. DECELERATION ISSUES OCCURRED BOTH FROM FULL STOP AND ACCELERATION ON FREEWAY ENTRANCE RAMP. VEHICLE HAS BEEN IN SHOP 3-4 TIMES SINCE PURCHASED IN LATE AUGUST 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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