Ford Edge Complaints (2021)

114 consumer complaints on file.

#11664279June 2, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact stated that while reversing, the rearview camera image was distorted. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661461May 16, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652475April 3, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ford Edge. The contact stated that a week after the check engine warning light had illuminated, the vehicle was difficult to start after refueling at the gas station. The contact stated that the vehicle was able to start after several attempts. Additionally, the contact stated that upon starting, the vehicle emitted an abnormally strong odor. The vehicle was taken to Parkway Service Center and to O'Reilly Auto, where diagnostic trouble codes 4056 and 4096, indicating an EVAP purge valve failure were retrieved. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was contacted and informed the contact that the VIN was not included in a recall. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651074March 27, 2025
POWER TRAIN, ENGINE
While driving under multiple circumstances, while rolling from a stop or in gear already, the transmission will unsafely move on its own power. It will stutter if I hit the gas. It will not go sometimes and other times it will be so delayed that after I left my foot off the gas, the transmission will then go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643706February 19, 2025
BACK OVER PREVENTION:DISPLAY FUNCTION
The contact owns a 2021 Ford Edge. The contact stated that the display screen was intermittently inoperable. No warning lights were illuminated. The contact stated that the failure was more frequent while starting the vehicle and then shifting into reverse. The contact stated that the display screen failed to produce an image when the vehicle was shifted into reverse. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no failure was found because the display screen had started working as needed. The contact was able to drive normally; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642148February 12, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632984December 29, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Reverse camera saying not available when car is put in reverse. There is an update for the 2021 backup camera. My VIN is apparently not on that even though it is a 2021 Edge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632418December 26, 2024
SEAT BELTS
The contact owns a 2021 Ford Edge. The contact stated that while parked, the front passenger seat belt did not latch. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and was advised that the part was on backorder. The vehicle was not repaired. The failure was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617712October 2, 2024
SERVICE BRAKES
I was stopping at a yellow light and the brakes were slow to respond nearly resulting in a collision with the car stopped in front. I initially attributed this to wet brakes since it was raining heavily and I had only gone a short distance. I returned home without further incidence. The next morning my wife took the car and nearly drove into traffic after the car was slow to stop leaving the subdivision. I had the car towed to the dealer, they said the brake booster had failed and that brake booster part is on back order and wouldn't available until the end of October or early November. The car is 3 years old with 25,000 miles. I think the parts back order status may be the result of unexpected demand because of a high failure rate. The dealer said the part in question is a common component used on many different Ford models. I'm not aware of any work stoppage or surge in vehicle demand that would account for the part shortage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617054September 28, 2024
STEERING, LANE DEPARTURE: ASSIST
While traveling on curvy roads, lane keep assist jerked steering wheel to the left into oncoming traffic. Incident occurred twice, and only when on a right hand curve. Lanes are clearly, and freshly, marked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612898September 5, 2024
POWER TRAIN
Faulty torque converter causing transmission failure. This seems to be a common issue with Ford Edge at the 70k mile mark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611565August 29, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Ford Edge. The contact stated while driving 45 MPH, the sunroof glass exploded without impact, sending glass into the cabin of the vehicle. There was no injury sustained. The vehicle was not diagnosed nor repaired by the dealer or an independent mechanic. The contact stated that the sunroof glass was not replaced. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611078August 27, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V151000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and referred the contact to the NHTSA Hotline. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608053August 12, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford Edge. The contact stated that when the vehicle was started, there was an engine misfire. In addition, the contact stated that the vehicle was consuming an excessive amount of coolant. The contact who is an independent mechanic, diagnosed the vehicle and determined that there was coolant intrusion in cylinder #3 and that the head gasket was leaking. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched and found an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606902August 6, 2024
FUEL/PROPULSION SYSTEM
[XXX] [XXX] As you can see in the links above this has been a issue with the purge valve for the Edge . this problem is so ignorable to the driver because they will junk the car and resale it. I cant because i signed papers to buy this Edge I could have did another lease. I decided to buy my this Edge 2021out of 4 Edges Ive leased and this one I should have not bought my(2021). Buying this one with low miles 22,335, and at the most ten days later this particular part (purge valve) not even an opportunity to shop around for a extended warranty went bad. Its not only a problem for ford but then the Lincoln Nautilus that vehicle shows it holds its value $30,000 or more I also consider this vehicle as well during my purchasing process. I convinced my sister to lease her second Corsair 2024. And family of dedicated ford owners ford 150's its hard for me to not tell them this is and issue. my mother scheduled her appointment weeks down late August 2024 for recall her 2021 and the purge valve. The purge valve should have extended the recall to 2021's Edge and others. Im out diagnostic fees, labor, to fix it almost $900.... that is ridiculous INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606409August 5, 2024
POWER TRAIN
The contact owns a 2021 Ford Edge. The contact stated while driving at an undisclosed speed, there was an abnormal banging and slamming sound coming from the vehicle while turning right or accelerating from a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V011000 (Power Train) however, the VIN was not included. The local dealer was contacted; the vehicle was diagnosed, and it was determined that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 78,491.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606116August 2, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
The contact owns a 2021 Ford Edge. The contact stated that while driving at an undisclosed speed, the "Key Not Detected" message was displayed, after which the vehicle independently turned off while in motion. The contact pulled over to the shoulder of the roadway; however, upon restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the information display center went black, resulting in the loss of safety features and alerts for pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592469June 4, 2024
POWER TRAIN
Car passed 100,000 and at 104,000 I got a "Service Car Soon" warning with a wrench. About a mile later, the RPMs started revving hard (at 6) so I slowed to 60 mph getting it to 4 RPMs. I drove maybe 100-150 more miles when it died at the Denver Int'l Airport. After hauling it back to Oklahoma, the Kissee Ford dealer in Claremore said that the transmission was blown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576961March 12, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572167February 15, 2024
EXTERIOR LIGHTING
The lighting in my dashboard, screen (to include backup camera) aill go blank and turn blank periodically. When this happens -I cant access heating/cooling settings, rearview camera or other settings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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