Ford Edge Complaints (2018)

850 consumer complaints on file.

#11470270June 21, 2022
SEAT BELTS
The contact owns a 2018 Ford Edge. The contact stated that the plastic part that contained the seat belt, was cutting the sides of the seat belt while attempting to latch the seat belt. The failure caused the seat belt to not latch securely. The vehicle was taken to the dealer and the dealer replaced the defective part. The manufacturer was contacted and a complaint was filed. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469135June 14, 2022
EXTERIOR LIGHTING:TAIL LIGHTS
The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was purchased, she noticed water inside the taillights. The contact notified the salesperson at the dealer and was informed that the taillight did not need to be replaced. The taillight was replaced by an independent mechanic. The contact stated that the failure recurred. The manufacturer was contacted and a complaint was filed. The failure mileage was 71,990.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467814June 6, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle would momentary drive rough. The check engine warning light illuminated and remained illuminated while driving the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the coolant reservoir was low and coolant had leaked into cylinder #2. The contact was informed that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467652June 5, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The power liftgate has stopped functioning. After changing the alternator because of a voltage regulator error code and replacing the batteries, the power liftgate continues to not work. If the battery is disconnected, when reconnected the power liftgate will work only once. When trying to engage the feature, the liftgate will attempt to unlatch and lift however, the hatch does not open. Fuses have also been changed. the power liftgate feature has to be disabled in order to properly use the hatch. No one has been able to find a correction for this issue with not only the Edge's but its sister model by Lincoln. Many complaints of the liftgate opening and closing on its own. The liftgate not operating properly removes an access point of not only convenience but more importantly safety. If there were an accident, the liftgate not opening properly would not allow for passengers to remove themselves from the vehicle if that were the only exit point in a crash. Outside of the listed inspected components, the only other option is to have the entire electrical system inspected. At the price point this vehicle is offered on the market, many owners would not have the means to pay the dealership or a private repair shop to take apart their entire vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466215May 26, 2022
ENGINE
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated and noticed blue smoke coming out of the exhaust. The manufacturer was made aware of the failure. The approximate failure mileage was 85,000. The contact took the vehicle to an independent mechanic who diagnosed that there was fluid leaking into the cylinder. The coils, spark plugs, and cylinder #2 were replaced; however, the failure persisted. 5/27/2022-the vehicle was taken back to the independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The contact called the Ford Customer Relation Center and they said Ford would not do anything for the engine repair; contact was told to contact NHTSA. Contact received letter from law firm regarding lawsuit for "ENGINE DEFECTS SUCH AS COOLANT LEAKING INTO CYLINDER". The contact stated that engine failure was confirmed by the dealer and it was eventually replaced. 5/31/2022 - Car dropped at Klaben Ford for engine replacement - total cost $6,141.57.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465909May 24, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle started vibrating with white smoke coming from the exhaust. The contact stated no warning light was illuminated. The contact pulled off the roadway due to the vehicle running roughly with the vehicle misfiring. The contact turned the vehicle off and upon restart, the vehicle was still running with a vibration coming from the engine. The contact had taken the vehicle to an independent mechanic who diagnosed that coolant was present in the engine cylinders. The mechanic determined that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464492May 13, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
2018 FORD EDGE. CONSUMER WRITES IN REGARD TO PURGE VALVES SAFETY RECALL. THE CONSUMERS STATED THE PURGE VALVE IS AN ENVIORNMENTAL CONCERN. THE CONSUMER STATED THE PURGE VALVE WOULD BECOME STUCK OPEN, EFFECTING THE ENGINE, FUEL CONSUMPTION, AND AIR QUALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461746April 22, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER
The contact owns a 2018 Ford Edge. The contact stated that the front windshield wipers failed to operate intermittently. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V250000 (Visibility) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461813April 22, 2022
ENGINE
Coolant leaking into engine causing misfire and potential for car to overheat if not catch fire. The real issue is this is a KNOWN defect with Ford and to date they have not taken any action. Totally unacceptable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460344April 10, 2022
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
We noticed washing the car today. This date being April 10, 2022. That all the tires mounted on our vehicle has cracking on all the side walls and tread. We are concerned that this may be a very serious safety issue. We just purchased this vehicle about 2 months ago as a used vehicle from a dealership. The miles on this vehicle is 28, 677. Please give us a response as we need to know what to do in this situation. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458856March 29, 2022
TIRES:SIDEWALL
Clear day at 5pm. Traveling at 65mph on highway when my rear passenger tire suddenly went flat. There was no debris in the road prior to this. After changing the tire I noticed that the inside sidewall had blown out. The tire size is 245/60R18 105H. Dynapro HP2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458208March 24, 2022
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR
The contact owns a 2018 Ford Edge. The contact stated while driving under 25 MPH, the front, side and rear sensors Forward Collision Avoidance warning lights illuminated on the center display; however, the vehicle speed was not affected. The contact stated there were no objects or other vehicles around the vehicle during the failure. The contact stated that the failure had been reoccurring while driving below 25 MPH. The dealer was notified of the failure and informed the contact that he would be responsible for the diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457846March 22, 2022
ENGINE
Engine light came on. Car was driving fine. We are under 100m out of the 60k mi warranty. Coolant in the engine & engine needs needs replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456366March 11, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
Floor board got flooded with water! The back seam that is in the roof is faulty. The seam is above opening when lift gate is up ( not the seal around the gate). Front, midde and compartment with the spare was drenched. Water ran down the pillars ( nose was angled up). Ford refused to give any assistance. My concern is all the electrical components can be dangerous and the possibility of mold on the inside. Our 3/36 warranty has expired 4,000 miles ago and out on the time by around 6 mos. We have owned the ford less than a year and it has a clean history report. This is a part that should seal the roof. We have never touched it and until pointed out, wasn't aware of it. Other owners should be aware of this. What other damages can not be seen?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456234March 10, 2022
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
Check engine light on and kept loosing coolant. Code read as misfire in cylinder 2. Changed spark plugs and light still on. On the way to the dealership to to get it looked at, the engine blew. Bought the SUV in April of 2020. Now I am stuck with a vehicle with 20,000 left to pay on and no money to replace the engine. The SUV only has 63,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454516February 28, 2022
ENGINE
2018 Ford Edge Titanium. Approximately 90000 miles on car and experiencing an engine misfire on cylinder 3. Dealer says antifreeze (which has recently been losing coolant on a constant basis) is leaking into the cylinder causing the misfire. Claims only fix currently is to replace engine at a substantial cost to me. I have read a few Ford forums for the 2.0 Liter engine and find this to be a symptomatic problem that Ford is not repairing in good faith due to a manufacturing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453633February 23, 2022
ENGINE
THE FLYWHEEL/FLEXPLATE IS CRACKED AND CURRENTLY AT DEALERSHIP FOR REPAIRS i CAN RETRIEVE IF NEEDED. THIS IS ONLY NOTICEABLE DURING DRIVING AND CAN CAUSE THE ENGINE TO STOP WITHOUT NOTICE. THIS IS DANGEROUS IF IN MOVING TRAFFIC. THIS PROBLEM HAS BEEN CONFIRMED WITH DEALERSHIP IN LINE TB19-2236. THE DAMAGED COMPONENT HAS ONLY BEEN AT THE DELAERSHIP TO DATE, UNSURE IF OTHERS WILL INSPECT. THERE WERE NO WARNING LIGHTS, ALERTS OR ANYTHING MINUS THE RATTLING THAT STARTED APPROXIMATELY 30 DAYS AGO. Ford is aware of the issue and has it documented for my model year and will not cover the extensive repair costs nor respond to the other claims similar to mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450696February 6, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The rear hatch, yes it's available for inspection. It closed on me while trying to get items out of the back of the SUV. I opened the hatch from the drivers control panel leaving the car running in park, then tried to get items out of the back. While I was under the hatch it closed on me. I was unable to stop it from coming down on my back/shoulder despite pushing back against it with my arms against the floor. I ultimately had to jump into the back of the vehicle where the hatch closed on my foot and locked. I tried to open it again using the push button on the outside of the hatch, it closed again, I was unable to stop it from closing and locking again while trying to lift it from the outside. It did this four times in a row. The only "unusual" thing was that this was during an ice storm. I have tried to reproduce it several times since with no luck, also there are no freezing temperatures now. No, I have not taken it to a dealership yet but will this week. I do not know if there were warning lights since I was in the back of the vehicle, but it did sound the tone that you hear when the lid is closing by its own power luckily which alerted me that it was closing. This has never happened, it closed with force four times, and I was unable to stop it
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11450017February 2, 2022
ENGINE
The contact owns a 2018 Ford Edge. The contact stated while driving 10-15 MPH and attempting to accelerate, the vehicle loss motive power. There were no warning lights illuminated. Additionally, while driving the vehicle failed to move and revved up. The vehicle was restarted and worked as designed. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. There were no DTC codes. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449808February 1, 2022
ENGINE
We took our 2018 Ford Edge with 63000 miles in for oil change and brake line recall to Koucerek Ford in Wausau, Wi.. We notified them that it seems to be losing antifreeze since December. They called and informed us that the coolant is leaking into cylinders 2 and 3 and we need a new motor at a cost of $6200.00. I called Ford customer care and was denied any compensation because it was 3000 miles beyond the warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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