Ford Edge Complaints (2018)

850 consumer complaints on file.

#11536024August 2, 2023
STRUCTURE:BODY
On many occasions, rain pours through overhead lights and buttons when driving or sitting in a rain storm. Safety at risk to drive when raining inside car—very distracting also risk of shock because pouring through lights. A dealer has seen the car after incident. Not inspected by police or others. No warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536120August 2, 2023
POWER TRAIN
We were sent a recall notice from Ford (Program 22N12-Flexplate) in September 2022. Our vehicle was in the service department for an engine replacement in August of 2022. I asked my local dealer to make repair before I left for a trip from Lewisville, TX to Athens, Ga for our granddaughter's graduation. They would not because the FLEXPLATE must be broken. On our return trip home, we pulled into our hotel in Laurel, Ms. There was loud noise from the engine compartment. Went to the local dealer and he said come back in the morning and they would check it out. They found the flexplate broken and the dealer said the vehicle was unsafe to drive. Thank God it broke in town rather than on the lonely interstate at night. We believe this program should be completed immediately before you are left alone on the side of the interstate. In addition, we incurred extra expenses that Ford is not reimbursing us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535505July 31, 2023
ENGINE
Engine emission light came on. cylinder 2 misfire code. Engine ruinning rough when first started. Dealer found coolant low. Performed diagnostics - need new engine. coolant leaking into engine. Not part of an existing recall but known problem. In reading what could happen: my engine could over heat, seize and start on fire. I was fortunate that none of this occured putting myself or others at risk or leaving me stranded on the road. I am attaching the technical service bulletin. this recall needs to be expanded. Vehicle currently at the dealer. We are determining next steps. https://www.com/ford-edge-recalls/#:~:text=2016%2C%202017%20and%202018%20Ford,and%20a%20loss%20of%20power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534547July 26, 2023
ENGINE
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, who diagnosed that the fuel tank needed to be replaced. The contact declined the fuel tank repair and took the vehicle to another independent mechanic, where the camshaft phaser and an unknown part were replaced. The failure recurred with the check engine warning light illuminated. Additionally, the vehicle failed to start up. The vehicle was then diagnosed by a third independent mechanic, who determined that there was a coolant leak and that the timing chain, oxygen sensor, and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533394July 20, 2023
ENGINE
The contact owns a 2018 Ford Edge. The contact took the vehicle to the local dealer to be repaired under NHTSA Campaign Number: 22V413000 (Power Train) and was informed that the engine needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V583000 (Engine) however, the neither the VIN nor the vehicle type was included. The manufacturer had been informed of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532807July 17, 2023
ENGINE
Check engine light came on, Cylinder 3 misfire, head gasket cracked and leaking coolant into cylinder, need to replace entire motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532481July 15, 2023
ENGINE
Cylinder engine misfires due to a faulty manufactured head gasket. Ford motor co was apparently aware of the manufacturing flaw but has yet to issue a recall on certain Ford Edge models sold manufactured and sold between 2013 -2018. The solution to the problem requires a completely new engine with average cost ranging between $6,000 to $8,000 dollars. If these particular models are driven without the requisite repairs it can result in complete engine failure of fires. This presents a serious hazard to drivers and occupants of the vehicle as well as other motorists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531687July 11, 2023
ENGINE
coolant leak into number 2 cylinder causing slow down with no acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531613July 11, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and decelerated to 15 MPH. The contact stated that he allowed the vehicle to coast off the highway and was able to drive the vehicle to his residence at approximately 12 MPH. The contact stated that the check engine and coolant temperature warning lights were illuminated. The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that coolant had leaked into the engine cylinders and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531263July 10, 2023
SEAT BELTS
The contact owns a 2018 Ford Edge. The contact stated that the driver's side front seat belt failed to latch and lock securely as designed. The audible alert was sounded. The contact scheduled an appointment with the local dealer for the vehicle to be inspected. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530849July 7, 2023
ENGINE
After a check engine light came on, vehicle was brought to local Ford dealership. After the problem was diagnosed it was determined that there was a defect in the engine that resulted in coolant leaking into the cylinders. There are currently 8 TSB's regarding this issue and a pending class action law suit. We are now currently responsible for replacing the entire engine at a cost of almost 9,0000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530899July 7, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the engine was misfiring. Additionally, coolant had leaked into cylinder #2, and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that they were aware of the failure but that there were no recalls regarding the failure. The manufacturer did not provide any further assistance. The failure mileage was 73,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530319July 4, 2023
ELECTRICAL SYSTEM, ENGINE
2018 Ford Edge with a little over 25000 miles and serviced at the dealership it was purchased from. The battery will drain to less than 5 volts overnight for no apparent reason. Unit is on its second battery and it test fine. The issue is not consistent, sometimes it will happen only after a couple of months, othertimes after a few days between occurances. Its appears when when the car if turned off, something in one of its many computers is not shutting down all the required systems allowing the battery to drain overnight. Short of installing a battery disconnect switch, I', running out of ideas. Neither my wife of I feel safe driving the car, since it may leave us stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530103July 3, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant had leaked into the engine, caused by the eco boost system. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,574.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530180July 3, 2023
ENGINE
I am experiencing a coolant leak into the engine of my vehicle. I was told there was a recall for many 2015-2018 Ford Edge's but it seems mine is not one of them. This is exactly like the recall I see that is 20V469000. I am trying to find out how to get someone to look into my issue and see about getting me included in this recall or any others that are associated with coolant leaking into the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529224June 27, 2023
ENGINE
I have a 2018 Ford Edge 2.0L Ecoboost with approximately 68,000 miles on it. While driving the vehicle on June 12, 2023, the check engine light began to come on and off intermittently. During this time, the vehicle began to heavily shake and began to involuntarily jerk as though it was having issues moving forward. I took the vehicle straight to a Firestone where they ran diagnostic tests for 2 days. They tried replacing spark plugs but said that is not the issue. They recommended taking the vehicle to a dealership. An appointment was made and the car dropped off at a Ford dealership on June 21,2023. After running more tests, the dealership is stating that there is a manufacturing defect with the engine block which has caused coolant leakage into the engine, damaging the engine so extensively that it needs to be replaced. I was quoted around $8,000 for repairs. I have an extended warranty with a 3rd party company who is denying my claim due to the issue being a manufacturing issue. I have done research and found this to be a common issue with this year make and model and that the issue could cause a fire or catastrophic failure. After extensive research, it seems this is a common issue with owners of this make and model and this engine. There have been hundreds of complaints filed. This should be a recall as people can be severely hurt in the event of fire or catastrophic failure. And most people do not have nearly $10,000 to spend to replace an issue that is common and well known at this point. I have been without a vehicle for over 2 weeks now and have no idea if or how this vehicle will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528986June 26, 2023
ENGINE
Brought in for a check engine light on. They found that coolant was leaking into motor causing it to Misfire. Dealer said a new long block was the only fix. My car had 64k miles and it cost me $8438.58. The dealer stated that Ford won’t help with the cost because I haven’t bought enough Ford products (This is my 2nd) or had my vehicle serviced at a Ford dealer. The car is currently going back in the shop on Wednesday because the light went on again after a brand new motor was installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528486June 23, 2023
AIR BAGS
I had a wreck in my 2018 ford edge. I hydroplaned. I got a concrete wall of a bridge. My front bumper was off. Under both headlights my car was demolished. Rear bumper and back hatch hit a metal railing My steering wheel airbag did not deploy. The only airbag in the whole car that deployed was underneath the steering wheel.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11528491June 23, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the check engine warning light remained illuminated, and the vehicle drove rough. The vehicle was taken to the local mechanic who diagnosed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was later taken to the local dealer who confirmed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528545June 23, 2023
ENGINE
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle the check engine warning light illuminated. The vehicle was taken to the dealer and the transmission cable bushing, and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that cylinder #3 was misfiring and that coolant had leaked into the engine and that the long blocked needed to replace, but the failure reoccurred. The manufacturer was contacted but no assistance was provided. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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