Ford Edge Complaints (2024)

42 consumer complaints on file.

#11655799April 21, 2025
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2024 Ford Edge. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the Navigational System had experienced a glitch. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,995.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653611April 9, 2025
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2024 Ford Edge. The contact stated that the liftgate opened independently. While washing the vehicle with a brush and touching the bumper, the liftgate opened. While placing groceries in the tailgate, the tailgate closed and struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that the intended liftgate opening and that the vehicle worked as designed. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 5,996.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648763March 17, 2025
POWER TRAIN
When put into reverse, a warning of "gear will engage at low speed" appeared multiple times. Car has to be shut down and restarted to allow for gear to engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638073January 23, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Edge. The contact stated that the Ford Sync infotainment system failed to switch screens, and activated selected operations like the defroster, and displayed a black screen intermittently. The vehicle was taken to the dealer who diagnosed a software failure. The dealer had reset the computer several times; however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contract to the NHTSA Hotline to report the failure. The failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631800December 20, 2024
UNKNOWN OR OTHER
Driving down I96 highway, the sunroof/moonroof shattered/exploded with no apparent cause. A loud popping noise followed by spider cracking and fragmenting glass was the result. After closing the top, the glass started to fall. No foreign objects found. Brand new vehicle, first time driving in severely cold weather, brought back to Ford dealership who found "no reports" of defective sunroof/moonroof. There were no cars in front or any overpasses that something could have been dropped from.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627554November 26, 2024
ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS
The contact owns a 2024 Ford Edge. The contact stated while using the front driver's side seat heater, the seat heater failed to function as intended and burned the contact's lower back. The contact received medical attention for the burn at the emergency room. Additionally, the contact stated that the injury made it difficult to perform daily errands and tasks. The vehicle was taken to the local dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11616781September 27, 2024
AIR BAGS
The contact owns a 2024 Ford Edge. The contact stated that while driving at approximately 2 MPH, a second vehicle crashed into the front passenger side of the vehicle. During the crash, no air bags in the vehicle were deployed. The occupants in each vehicle were transported to the local hospital but no injuries were reported. A police report was taken at the scene. The vehicle was later driven to the local body repair shop and it was determined that the vehicle was unrepairable. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 5,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11612612September 4, 2024
SEATS
I have a 2024 Ford Edge SEL. The issue is the the driver front and passenger front head rests. The head rest is only adjustable up to down, not forward or back. The current position of the head rest with the seat in normal upright driving position forces your head into your chest and you are looking at the floor with no neck support. There is no position to adequately support your head and neck with the current headrest. It is tilted too far forward toward the windshield. Dealer confirmed. Dealer looked it over and said this is how its made. No warnings. Just the position of the headrest appears to be tilted extraordinarily too far forward. High potential for injury in a crash. What I'd like to see is an alternate Headrest to alleviate the angle the current one poses upon the drive rand passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610267August 22, 2024
POWER TRAIN
The contact owns a 2024 Ford Edge. The contact stated while driving at slow speeds out of her driveway, the contact felt an abnormal sensation in the accelerator pedal, prompting the contact to look down to the floorboard. Upon looking up, the contact realized that the vehicle was reversing. The contact became aware that the vehicle had shifted into the reverse independently. The vehicle then struck the garage door, resulting in minor damages to the vehicle and garage door. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609277August 18, 2024
STRUCTURE:BODY
The liftgate has a sensor so that you can place you foot under the vehicle to open or close the liftgate. The sensor is too sensitive and even if do not put your foot under the vehicle the liftgate closes on your head or shoulder when you are putting things in or out of the rear area. The liftgate caused a bruise. We took the vehicle in for repair and they said the sensors were fine.the is very dangerous and can cause serve injuries.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11599569July 6, 2024
UNKNOWN OR OTHER
The auto trunk closed on the driver hitting me in the head. This happens every time the hatch is open. There are numerous complains online about this issue and no way to disable the feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599311July 5, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
Good day. I purchased a 2024 Ford Edge SEL in March 2024. I would like to call your attention to the vehicle's horn. I was unable to alert a truck driver who was backing up that he was going to back inro my car. The horn for the vehicle is extremely weak, in fact too weak to be audible to a driver in front of you who has their car windows closed. It is inaudible in that instance nor is it audible over traffic noise or rain. In my case, the only thing that stopped the truck continuing its reversing was my vehicle - he couldn't continue moving. It resulted in $5,800.00 front-end damage to my vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11591160May 28, 2024
STRUCTURE:BODY
Vehicle has hands free liftgate operation by waving feet under bumper. The liftgate will also close if you are loading cargo toward front of compartment and your feet inadvertently trigger sensor. The closing tone is weak and cannot be heard if there is any outside noise. Liftgate has closed on my back at least 4 times and my wife at least 3 times in the 4 weeks we have had the vehicle. If a small child were to be climbing in the back with the hatch open they could be seriously injured or even killed by the closing hatch. Even if an adult happens to have their hand in the hatch opening and the hatch inadvertently closed undetected serious injury could occur. I see no conceivable reason for having the hatch close by waving your feet under the bumper. The electric hatch can be disabled, but there are no provisions to disable only the motion auto open/close feature. I contacted Ford Customer Care and they filed an internal report and suggested I file a complaint with NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589192May 16, 2024
SEATS
The drivers side power seat motor appears to be malfunctioning. When the seat is moved, the motor makes a grinding/vibrating noise. It appears to be a defective motor. Ford dealer inspected the car today, and reported upon checking there were no codes when scanned, so the seat could not be repaired. There is concern for safety, as this is the drivers side seat and if the power motor stops functioning after the seat is moved, the driver will be unable to safely drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588139May 10, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2024 Ford Edge. The contact stated that while attempting to close the rear hatch, she became aware that the door failed to latch securely. No warning lights were illuminated. The vehicle was taken to the dealer, who was able to duplicate the failure but determined that the vehicle was operating as intended. The contact was informed that the hatch failed to close due to the vehicle being parked on an uneven surface. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584095April 19, 2024
SEATS
The contact owns a 2024 Ford Edge. The contact stated that the rear bench seat was loose. The contact stated that the base was attached; however, the back of the bench moved and wiggled when the hand was placed anywhere on the bench. The contact stated that the seat was not secured, and it was not safe to install the car seat on the bench. The vehicle was taken to the dealer where the contact was informed that it was normal for the seat to move. The manufacturer was made aware of the issue. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584048April 19, 2024
POWER TRAIN
The contact rented a 2024 Ford Edge. The contact stated while parked uphill and shifted into reverse, the vehicle violently moved forward. The contact depressed the accelerator pedal for the vehicle to reverse; however, the vehicle continued to roll forward. The brake pedal was depressed and at the same time the accelerator pedal was depressed violently, and the vehicle started to reverse. The local dealer was not contacted. The manufacturer was contacted; however, and a Live Representative was unavailable, and a voicemail was left. The contact stated that Enterprise Rental was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583734April 18, 2024
VISIBILITY/WIPER
The driver's side view mirror glass has been distorted/warped since I bought the vehicle new. It jeopardizes my safety every time I drive the vehicle as I feel like I need extra time to focus when looking at my mirror because of the distortion. I have taken my vehicle to 2 different Ford dealerships, 1 said that they didn't see an issue and the other one verbally said that they could see some distortion but it did not justify them to do a replacement but that glass degrades over time and to just ask them to check the mirror next time when I get an oil change so that they can test to see if it's bad enough to justify a replacement. They would not give me that statement in writing. Also, as I write this I have a friend whose from out of State visiting me and they rented a car (same exact car, a 2024 Ford Edge) and I looked at the driver's side mirror on that one and the glass was perfect... So I now know for a fact my vehicle has defective glass and Ford doesn't want to do anything about it, instead my family and my safety is jeopardized each and every time I drive the vehicle due to a blurry driver's side mirror. I wish I could get a good picture of it but the distortion doesn't show up on my camera, but it is indeed there. It's hard to explain but when I look at it, it's as if I'm wearing out of focus glasses and as I mentioned earlier, I don't feel that's safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583284April 16, 2024
AIR BAGS
The contact was driving a 2024 Ford Edge rental vehicle. The contact stated that while traveling in stop-and-go traffic the rental vehicle was involved in a multi-vehicle crash. The rental vehicle was crashed into from the rear and pushed into a second vehicle. A third vehicle was then pushed into the rental vehicle causing the rental vehicle to be pushed into a guard rail and roll down a hill. During the crash, the front driver's side air bag did not deploy. The contact sustained left leg, lumbar, neck, and abdomen injuries that later required medical treatment. One additional injury was reported from a second vehicle included in the crash. No further information was available. A police report was taken at the scene and the vehicle was towed to the local towing yard. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 3,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11571259February 11, 2024
UNKNOWN OR OTHER
The car was loaded with mold throughout. We had to trade it in because it could not be repaired. Now I see the car is on a used car lot at same dealer in Elyria Ohio. This is wrong as the mold made me deathly sick. We had to get rid of lit and took a large loss as to not have the vehicle anymore. This is serious. The mold was all over the car and in the vent system. There was still standing water in the spare compartment and floors and glove box. I put a petri dish in the back seat for an hour which I uploaded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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