Ford Edge Complaints (2019)

774 consumer complaints on file.

#11762254September 4, 2026
POWER TRAIN, VEHICLE SPEED CONTROL
My 2019-2021 Ford Edge, equipped with the 8F35 8-speed automatic transmission, is experiencing severe transmission shuddering, harsh shifting, and jerking symptoms consistent with premature torque converter and internal mechanical failure. I had to pay $800 out-of-pocket for dealership diagnostics and a transmission fluid flush to address these severe driveability issues. Despite the flush, the vehicle continues to shift poorly, presenting an unpredictable driving hazard during acceleration and highway merging. Ford corporate has acknowledged the systemic nature of this transmission defect by negotiating a potential 100,000-mile extended warranty with me. However, a software update or a fluid flush does not remedy the underlying hardware failure of the torque converter. I am filing this complaint to urge the NHTSA to open a formal safety investigation into the 8F35 transmission defect, as it poses a sudden loss of acceleration risk on public roadways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761590September 2, 2026
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2019 Ford Edge. The contact stated that while driving 25 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle shuddered while driving approximately 25–45 MPH. The vehicle was taken to the dealer, where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The manufacturer was made aware of the failure, and a case was filed. The contact filed a case with the customer service relations department. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760995August 31, 2026
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated that the dealer had previously repaired the vehicle under an unknown TSB for the torque converter shudder; however, the failure persisted. The vehicle was taken back to the dealer, who determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760431August 28, 2026
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and bucked. The vehicle was taken to a dealer, where it was diagnosed that the transmission had failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 68,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759468August 25, 2026
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated that while attempting to accelerate from a stop, the vehicle was shuddering, jerking, and vibrating abnormally. The vehicle was cautiously driven to the local dealer, and it was determined that the failures were associated with the transmission and torque converter, which included a 24-man-hour repair. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the manufacturer's extended warranty or a TSB associated with the failure. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759073August 24, 2026
ENGINE
It just started happening. Sweet smelling white fumes emitting from exhaust pipes and engine. Mechanic said not to drive it. It was a head gasket issue. Repair cost estimate at $10,000. I needed a car . Fix or buy?? No time to fix. Sold to car yard for $3,800. Car was pristine. Garaged, about 50,000 miles. Caused a financial hardship and I was stranded 200 miles from home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759122August 24, 2026
POWER TRAIN
took car in under warranty for problem with noise in rear end they said they fixed it with reprograming awd problem came back not covering full amount of fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758631August 21, 2026
POWER TRAIN
Took into a Ford dealership for running sluggish at low speed. Sensor and torque converter were bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758365August 20, 2026
ENGINE
My vehicle is experiencing transmission shuddering, and after taking it to an authorized Ford dealership for diagnosis. I was told that there is a problem involving the torque converter. I was initially quoted approximately $7,000 for the torque-converter repair and was subsequently advised that the dealership would recommend replacing the entire transmission at an estimated cost of approximately $11,200. There has been a recall, but my vehicle doesn't qualify. I initially reported a problem in May 2022 and they couldn't find anything wrong at that time. There are currently two Technical Service Bulletins that affect my vehicle. They are Ford TSB 21-2389 – 8F35 Transmission Shudder/Buck/Jerk and Ford TSB 26-2341 – Torque Converter Shudder (issued July 22, 2026). My vehicle has approximately 79,000 miles on it, this shouldn't happen with a car with this low of miles and this many issues with recalls and TSBs. I have been met with continual road blocks from Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758096August 19, 2026
POWER TRAIN
The car shudders and jerks when in certain gears and mph. The transmission is failing I was told by the Ford Dealer, Steven’s Ford and that the transmission should be rebuilt and torque converters need to be repaired. The car has 37,000 miles only. I have an invoice from Steven’s Ford for a diagnostic check up on the car but not repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757344August 17, 2026
ENGINE
Every single time I accelerate between 20-40 miles per hour, the transmission shudders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756694August 13, 2026
ENGINE, POWER TRAIN
Was to be paid off in September and give our family some financial relief ,but the very end of July the transmission went in this car is what ford told me. They forgot to mention that the motor was about to go as well. We paid 60,000 in payments. To get screwed over by my local Ford! We had just left Canada wonderland on the 400 series in Canada. My car completely died. We were able to coast to side of the road. Tried to start it but it would only go a tiny bit not enough to get us home so there we are stranded on the side of the highway, because Ford didn't want to admit that the edge was a complete flop. We bought this brand new. It's a catastrophic failure they know this. Toyota offered us 800.00 😂 😂. I did sell it privately and was told that the motor was gone in it as well. Good job Ford get me to be in for each problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756119August 11, 2026
POWER TRAIN
At low speed, the transmission does not shift smoothly. Upon further acceleration past 40 mph, it continues to operate in normal fashion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756309August 11, 2026
ENGINE
I am having problems with my transmission; it puts itself into park when we tried to put it in gear. It has been sitting in my back driveway for almost a year as we can't drive it. When this happened, we had just pulled into my front driveway after a 2+ hour trip and put the car in park. Then without turning it off, went to put it in reverse to move it - the car BY ITSELF went into park - we Watched it and have it recorded!! We have taken it to dealerships within the months before this - to begin with, when it shuddered when it drove, but they told us it was a computer issue. It kept getting worse until this happened - thank God we weren't still traveling on the interstate when it put itself into park!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755467August 7, 2026
POWER TRAIN
The vehicle has experienced transmission issues. I received a powertrain malfunction light in August, and the car suddenly had trouble shifting in low gears resulting in jerking. When driving, it continued to have issues. Then, it wouldn't go into reverse and the jerking increased before having it towed to get evaluated. There were no signs and it appears that MANY of these transmissions are reported to have issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755038August 5, 2026
POWER TRAIN
What component or system failed or malfunctioned: Transmission - Torque Converter and associated parts. How was your safety or the safety of others put at risk? Propulsion and control of gear shifting can come/go cause shuddering - especially between 20mph and 40mph. Has the problem been reproduced or confirmed by a dealer or independent service center? yes. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Just the dealer mechanics. There is a TSB and Ford knows there are issues with this system. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No check engine or associated lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753192July 28, 2026
SEAT BELTS
My drivers side seat belt is getting stuck while pulling it out. It clicks and becomes stuck and I can’t put it on. When I do finally get it on I became stuck on 3 separate occasions and couldn’t physically get it off without help. I haven’t brought it to be inspected because my vin is not listed in the recall of driver side seatbelt. No lamps or messages prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752908July 26, 2026
POWER TRAIN
Shudder at low speed gear. Changes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752341July 23, 2026
POWER TRAIN
I have contacted several Ford service departments seeking repair of my defective 8F35 transmission. A diagnosis for which I paid $215 indicates a new planetary gearset and torque converter, along with miscellaneous small parts, are required. The repair quotation is $4,531. Although my car is now post-warranty, I believe full coverage is appropriate for two reasons: 1) This problem was first reported to and serviced by a Ford dealership while the factory powertrain warranty was in force. The dealer performed TSB 21-2389, a software reload, which provided only temporary resolution; 2) This is a well-known and well-documented factory defect involving the needle bearings in the planetary gearset. Failure of these bearings releases particulate into the fluid which then damages the torque converter. Based on the quotation, I requested and received help from Ford's Financial Goodwill Assistance program, but only 40% of the total cost. To obtain a higher amount requires the assistance of the Service Manager and others within the Ford hierarchy, but they are not interested in helping. Service departments I have dealt with successfully on previous occasions are not touching this 8F35 problem. My cynical side suspects something nefarious is happening behind the scenes, and satisfactory resolution will require a mandatory recall be issued by NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752457July 23, 2026
POWER TRAIN
approx 102K miles, issues started May 2026, torque converter shudder, most noticeable at below speeds 60 mph, no dtc's present, traceable shudder event with ids/fdrs reading, sometimes perceived/felt as an engine misfire may be due to an internal issue with the torque converter. July 22, 2026 changed and refilled automatic transmission fluid and did not seem to help much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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