Ford Edge Complaints (2010)

673 consumer complaints on file.

#11063090January 16, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING 35 MPH, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BRAKE BOOSTER AND MASTER CYLINDER WERE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 62,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063175January 16, 2018
AIR BAGS
'TAKATA RECALL' THE IDEA OF FORD FINDING A SOLUTION TO THIS RECALL PROBLEM WITH AIR BAG IS TO INFORM ME NOT TO HAVE A PASSENGER IN THE PASSENGER SEAT IS COMPLETELY UNACCEPTABLE. I TALKED TO A FORD EMPLOYEE ABOUT THEIR SUGGESTION FOR OUR PASSENGER. WE HAVE A 5 PASSENGER VEHICLE FOR 5 OF US AND NOW WE HAVE TO CHOOSE WHAT PERSON CAN NO LONGER RIDE IN THE CAR OR ARE WE SUPPOSE TO THROW ONE PERSON IN THE BACK WITH NO SEAT BELTS. THIS DOES NOT WORK FOR US. OUR TWELVE YEAR OLD IS TRAUMATIZED FIRST HE WAS WORRIED HE WOULD BE LEFT OUT, BUT THEN HE IS SCARED TO GET INTO THE VEHICLE. THIS SITUATION HAS LEFT ALL OF US UPSET AND AFTER TALKING TO FORD EMPLOYEES THEY DON'T CARE THEIR ONLY COMMENTS ARE TO MAKE SURE I UNDERSTAND I AM NOT GETTING A RENTAL CAR FOR THIS PERIOD OF TIME. I WANT TO HEAR A BETTER ANSWER FROM YOU. I CAN'T EVEN SELL MY CAR, BUT I DO KNOW AFTER BEING A FORD FAMILY FOREVER IT IS A TIME FOR A CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062907January 15, 2018
AIR BAGS
TAKATA RECALL' WE RECEIVED THE RECALL NOTICE DATED DECEMBER 2017 NOTIFYING US THAT REPAIR PARTS WILL NOT BE AVAILABLE UNTIL THE SPRING OF 2018. IT ALSO STATED WE CANNOT RIDE IN THE FRONT PASSENGER SEAT. MY WIFE AND I ARE BOTH DISABLED AND CANNOT SIT IN THE REAR SEAT. WE ASK THE LOCAL FORD DEALERSHIP TO DISCONNECT THE AIRBAG IN ORDER THAT WE CAN RIDE IN THE FRONT PASSENGER SEAT UNTIL PARTS ARE AVAILABLE. THEY SAID THEY COULD NOT AUTHORIZE THIS WITHOUT PERMISSION FROM YOU. I WOULD APPRECIATE YOUR ASSISTANCE WITH THIS MATTER. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061947January 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (JARRETT FORD, 38300 DICK JARRETT WAY, DADE CITY, FL 33525, (866) 906-7651) AND (MACKINAC SALES INC, W858 US HIGHWAY 2 W, ST IGNACE, MI 49781, (906) 643-8040) WERE UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061485January 9, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JONES FORD BUCKEYE IN BUCKEYE, ARIZONA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058595January 4, 2018
AIR BAGS
"TAKATA RECALL", NO PARTS AVAILABLE UNTIL SPRING 2018 FOR "CERTAIN" CARS, NO FIRM DATE FOR REPLACEMENT. ORIGINAL NOTIFICATION RECEIVED JULY 2016 - NO ACCIDENT HAS OCCURRED, MY CONCERNS IS THE DELAY IN REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057884January 1, 2018
AIR BAGS
TAKATA RECALL. THIS IS A COMPLAINT THAT FORD IS NOT FIXING THE ISSUE IN A TIMING MANNER. FIRST NOTICE OF ISSUE WAS JULY 2016 JUST GOT A NOTICE DEC 2017 THAT THEY STILL DO NOT HAVE A REMEDY FOR THE SITUATION. THIS SHOULD BE UNACCEPTABLE, I CANNOT USE THE PASSENGER SEAT IN MY CAR FOR FEAR OF INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057439December 29, 2017
AIR BAGS
TAKATA RECALL - FORD IS UNWILLING TO PROVIDE REASONABLE INTERIM SOLUTIONS REGARDING TAKATA AIRBAGS. I HAVE BEEN TOLD TO NOT PLACE ANYONE IN THE PASSENGER SEAT UNTIL PARTS ARE AVAILABLE HOPEFULLY IN SPRING 2018. THIS IS NOT ACCEPTABLE AS THE VEHICLE'S INTENDED PURPOSE IS TO TRANSPORT MULTIPLE PASSENGERS WITH USE OF THE MAIN FRONT PASSENGER SEAT. I HAVE ASKED FOR A LOANER VEHICLE, COMPENSATION TO OBTAIN A RENTAL, OR AN INTERIM REPAIR UNTIL THE PARTS ARE LOCATED. I WAS TOLD THAT NONE OF THOSE OPTIONS ARE AVAILABLE AND THAT I SHOULD AVOID USING THE SEAT. ADDITIONALLY, THE INFORMATION PROVIDED IN THE RECALL NOTICE IS CONTRADICTORY TO THE RECALL INFORMATION ON THE FORD WEBSITE. THE WEBSITE STATES THAT PER TECHNICAL INFORMATION, THE VEHICLE IS SAFE TO DRIVE UNTIL REPAIR. THE RECALL LETTER SATES OTHERWISE IN THAT THE AIRBAG MAY CAUSE HARM OR DEATH IF ACTIVATED BY A PASSENGER IN THE VEHICLE. THIS PLACES AN UNDUE BURDEN ON THE CONSUMER TO ASSUME THE INCREASED INHERENT RISK AND LIABILITY IF IN A POSITION TO NEED FULL CAPABILITY OF VEHICLE, IE. 5 PASSENGERS TO TRANSPORT IN THE 5 PASSENGER ENABLED 2010 FORD EDGE. I HAVE SPOKEN TO THE FORD RECALL DEPARTMENT AND CUSTOMER RELATIONSHIP DEPARTMENT TO NO AVAIL. I HAVE BEEN TOLD THAT MY ONLY REMAINING COURSE OF ACTION IS TO WRITE TO THE FORD EXECUTIVES AT THE GENERIC CUSTOMER SERVICE ADDRESS. THIS WILL NOT SUFFICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056728December 27, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A RECALL IN THE MAIL IN JUNE 2016 AND TOOK MY CAR TO SOUTHWEST FORD TO REPAIR. THEY SAID THAT THEY DID NOT HAVE THE PARTS AND WOULD CONTACT ME WHEN THEY CAME IN, NEVER HEARD FROM THEM. I CALLED BACK IN EARLY 2017 AND THEY SAID TAKATA WAS UNDER BANKRUPTCY AND DON'T KNOW IF THEY WILL GET ANY PARTS. MY CAR IS STILL NOT REPAIRED AND COULD BE A DANGER TO ME OR MY KIDS. I RECEIVED A LETTER FROM FORD JULY 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056757December 27, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056777December 27, 2017
AIR BAGS
TAKATA RECALL - IT IS NOT SAFE TO DRIVE WITH MY FAMILY IN MY CAR WITH A DEFECTIVE AIRBAG. THEREFORE, THE VEHICLE I PURCHASED IS NOT FUNCTIONAL AS ADVERTISED. FORD REFUSES TO OFFER A LOANER VEHICLE. AND NOW, I HAVE BEEN INFORMED THAT THE DELAY IN A REPLACEMENT AIR BAG WILL CONTINUE INTO THE SPRING OF 2018. THIS IS NOT OK. OTHER MANUFACTURERS ARE OFFERING LOANER VEHICLES. FORD SHOULD AS WELL. NOT ACCEPTABLE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056628December 26, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 62,500. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056673December 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CHINO HILLS FORD AT (909) 203-5700 (4480 CHINO HILLS PKWY, CHINO, CA 91710) WHERE IT WAS CONFIRMED THAT THE PARTS WERE TO BECOME AVAILABLE IN THE SPRING OF 2018. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056353December 25, 2017
AIR BAGS
TAKATA RECALL. PLEASE ADVISE THE TIME LIMIT FOR FORD TO REPLACE THESE AIRBAGS. NOTIFIED JULY 2016, HAVE CALLED NUMEROUS TIMES, JUST ADVISED THEY STILL DO NOT HAVE A SOLUTION EXCEPT TO NOT CARRY PASSENGERS IN FRONT SEAT. WONDER WHY DODGE IS REPLACING THEM DAILY, BUT FORD STILL DOESN'T EVEN HAVE A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055897December 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HUNTINGTON BEACH FORD, 18255 BEACH BLVD, HUNTINGTON BEACH, CA 92648, (714) 842-6611) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A CASE WAS OPENED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055789December 20, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A NOTICE REGARDING A RECALL ON THE AIRBAG INFLATORS IN MY FORD EDGE. I CONFIRMED THAT MY VEHICLE IS INCLUDED IN THE RECALL AND CONTACTED AUTONATION FORD IN SANFORD, FL AND WAS TOLD I HAVE TO WAIT FOR ANOTHER LETTER FROM FORD IN ORDER TO GET AIR BAG REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055512December 19, 2017
SERVICE BRAKES
ON 12/11/17 MY BRAKES WERE MAKING A AIR SOUND WHEN I TOUCHED PEDDLE. AT 47,000 MILES I ASSUMED IT WAS TIME TO REPLACE. ON 12/15 I HAD BRAKES REPLACED, BUT WHEN I GOT THE CAR BACK IT STILL HAD THE AIR SOUND. THE BRAKES WORK BUT SOMETIMES THE PEDDLE GOES ALL THE WAY DOWN AND CATCHES AT LAST MINUTE. NOW I'M TOLD FORD EDGE HAS A PROBLEM WITH BRAKE BOOSTERS AND MAIN CYLINDER. THERE HASN'T BEEN A RECALL YET, BUT I AM SURE PEOPLE DON'T NOTIFY ANYONE ABOUT THIS PROBLEM. THE GARAGE JUST SENT ME ON MY WAY KNOWING THE PROBLEM AND ALSO KNOWING THE BRAKES COULD FAIL! I WILL BE TAKING MY VEHICLE TO AN AUTHORIZED FORD DEALER TO SEE WHAT THEY CAN DO. THIS IS JUST TO INFORM YOU OF THE SERIOUS PROBLEM WHICH COULD CAUSE ACCIDENTS OR EVEN DEATHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055062December 16, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054531December 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (AL PACKER FORD, WEST PALM BEACH, 1530 N MILITARY TRL, WEST PALM BEACH, FL 33409) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054575December 13, 2017
AIR BAGS
TAKATA RECALL I'VE CONTACTED THE FORD DEALER AND HAVE BEEN WAITING OVER A YEAR WITH NO FEEDBACK ON A POSSIBLE REPAIR DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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