Ford Edge Complaints (2010)

673 consumer complaints on file.

#11122225August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE DEALER (NYE FORD, 1479 GENESSE ST, ONEIDA, NY 13421, 888-769-0937) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121159August 20, 2018
AIR BAGS
TAKATA RECALL FORD IS TAKEN TO LONG OF TIME TO FIX THIS RECALL. I'M FEARFUL OF THE AIRBAGS CAUSING HARM TO ME AND MY FAMILY. I WOULD LIKE THIS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120847August 18, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
"TAKATA RECALL" BOUGHT THE FORD EDGE FROM A USED CAR DEALERSHIP IN SEPTEMBER 2016, WE WEREN'T NOTIFIED OR AWARE OF THE TAKATA RECALL AT ALL UNTIL MARCH OF THIS YEAR 2018 WHEN WE SAW IT ON THE NEWS. THEY STATED TIL THIS DAY AUGUST 18 2018 THEY HAVE NOT EVEN MANUFACTURE THE PART TO FIX THE TAKATA RECALL ON MY CAR. I SIT HERE WITH UNSAFE CAR AND MAKING CAR PAYMENTS ON SOMETHING I CAN'T USED. I NEED HELP WITH THIS ISSUE. I NO LONGER WANT TO CONTINUE WAITING AFTER 2 YEARS OF THIS MESS. I WANT FORD BUY THE CAR BACK AND GET THIS RESLOVED. I CAN'T CONTINUE TO WAIT TILL IT TIME FOR THEM TO FIX IT. PLEASE HELP ME WITH THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120662August 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD LINCOLN OF QUEENS BOULEVARD (139-48 QUEENS BLVD, JAMAICA, NY 11435, (718) 657-8888) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120185August 15, 2018
AIR BAGS
AIRBAG RECALL - I RECEIVED A LETTER FROM FORD MAY 2018 STATING THAT THE PASSENGER AIRBAG HAS BEEN RECALLED. IN JUNE I SCHEDULED MAINTENANCE TO HAVE THE AIRBAG REPLACED. AFTER LEAVING MY CAR FOR A DAY AT THE DEALER I WAS INFORMED THEY DO NOT HAVE THE PARTS YET. TODAY, AUGUST 15TH, 2018 I AM STILL UNABLE TO GET THE AIRBAG REPLACED AS THE FORD DEALER DOES NOT HAVE THE PARTS. I WAS INFORMED THEY MAY HAVE THEM BY SEPTEMBER 2018. HOW SERIOUS IS THIS FAILURE? SHOULD I NOT ALLOW ANYBODY IN MY PASSENGER SEAT UNTIL THIS IS CORRECTED? WHOSE FAULT WILL IT BE IF MY CAR IS STRUCK AND SOMEBODY DIES DUE TO AIRBAG FAILURE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119582August 13, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES SEIZED. THE VEHICLE WAS TAKEN TO RONNIE WATKINS FORD INC. (101 GEORGE WALLACE DR., GADSDEN, AL 35903, 256-543-9400), BUT WAS NOT DIAGNOSED OR REPAIRED; HOWEVER, THE DEALER SUGGESTED THAT THE FAILURE COULD BE THE RELATED TO THE BRAKE BOOSTER. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118473August 8, 2018
AIR BAGS
"TAKATA RECALL" IT'S BEEN 2 YRS SINCE FIRST RECEIVING A NOTICE OF RECALL FOR THIS PROBLEM BUT STILL NO RESOLUTION. WHEN I CALL THE DEALER THEY SAY NO PARTS. GONNA BE TOO BAD IF A MEMBER OF MY FAMILY GETS HURTS FROM THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118537August 8, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING 70 MPH, THE VEHICLE MADE AN ABNORMAL NOISE WHEN DEPRESSING THE BRAKE PEDAL. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD BEFORE THE VEHICLE WAS ABLE TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (COLONIAL FORD, 120 FEDERAL RD #126, DANBURY, CT 06811, (203) 748-3503) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 88,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118049August 6, 2018
AIR BAGS
"TAKATA RECALL" IN JUNE 2016 FORD (EDGE) ISSUED A RECALL FOR AIRBAGS, NO REMEDY HAS BEEN GIVEN AND IT NOW AUGUST 2018 AND NO REMEDY NOR TIME HAS BEEN GIVEN. THERE IS ALSO NO BUY BACK PROGRAM IN PLACE FOR THOSE WHO NO LONGER WANT THE DEFECTIVE VEHICLE. HOWEVER THEY ARE OFFERING A RENTAL IN ITS PLACE FOR THOSE WHO DO NOT FEEL SAFE DRIVING THE DEFECTIVE VEHICLE. I NO LONGER WANT THE VEHICLE BUT I AM PRETTY MUCH SUCK MAKING PAYMENTS ON A CAR THAT I CANT DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118071August 6, 2018
ENGINE, FUEL/PROPULSION SYSTEM
WHEN THE AC IS RUNNING, THE CAR WILL STALL OUT. IT HAS HAPPENED IN TRAFFIC ON THE HIGH WAY AND SURBURBAN STREETS. WHEN IDLE AND IGNITION IS TURNED OFF THEN ON AGAIN, THE VEHICLE WILL NOT START. AFTER APPROX. 35-55 MINUTES THE CAR WILL THEN START. FINALLY, IT IS HAPPENING AFTER LONGER PERIODS OF TIME. I WAS PARKED IN A LOT FOR SEVERAL HOURS, WHEN I WENT TO START IT THE CAR WOULD NOT TURN OVER. I HAD TO HAVE IT TOWED TO MY HOUSE WHERE IT DID START AGAIN 1.5 HOURS LATER. I FEAR FOR MY CHILDREN'S LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115733August 4, 2018
AIR BAGS, SERVICE BRAKES, UNKNOWN OR OTHER
COOLING - WE HAD REPAIRS DONE IN THE AIR & COOLANT . NOTHING WORKS IN THIS CAR. WE WENT TO FORD GRODY TO GET A RENTAL AS THEIR LETTER SPECIFIED BUT THERE IS A 130 ON THEIR WAITING LIST FOR A RENTAL CAR ( ALTERNATE TRANSPORTATION) WE BEEN WAITING 3 YEARS. TILL NOW NO PARTS IS AVAILABLE YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113673July 25, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
'TAKATA RECALL' I AM VERY DISAPPOINTED AND UNSAFE WITH MY FORD EDGE , FOR THE LAST FEW WEEKS IT HAS BEEN SHUTTING OFF WHEN THE CAR COMES TO A STOP OR IN IDLE. THERE IS NO CODES OR ANY WARNING SIGNS THAT COMES UP . THE CAR JUST LOSSES POWER AND SHITS OFF ON ITS OWN. I AM TIRED OF FIXING AND SPENDING MONEY BEHIND MY FORD EDGE I KNOW IT HAS NOTHING TO DO WITH THE ENGINE BECAUSE IT WAS RECENTLY REPLACED LAST YEAR JULY UNDER WARRANTY ALSO I REPLACED ALL TENSIONS AND THE WATER PUMP ALSO SPARK PLUGS . I TOOK IT TO MY MAIN MECHANIC AND HE COULD NOT FIGURE OUT WHAT'S THE PROBLEM HE TOLD ME TO GO TO FORD AND I WENT TO FORD AND THEY TOOK 2 DAYS TO TELL ME THEY DON'T KNOW WHAT'S THE PROBLEM . TODAY I WAS ON MY WAY HOME ON THE HIGHWAY I COME TO SLOW DOWN GETTING OFF ON MY EXIT AND THE CAR JUST SHUTS OFF AND THE STEERING WHEEL GETS TIGHT AND I CAN'T MOVE OR TURN IT . THERE WAS CARS NEXT TO ME AND BEHIND ME AND IN FRONT I COULD OF GOT HURT OR PUT OTHERS IN DANGER . THIS IS NOT SAFE FOR FORD TO HAVE VECHILES OUT ON THE ROAD LIKE THIS WITH NOT SOURCE OF HOW TO FIX IT OR ANY WARNING LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113545July 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWN & COUNTRY FORD (5401 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212, (704) 557-0596) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113307July 24, 2018
SERVICE BRAKES
BRAKES MAKING IRREGULAR NOISE. PRIVATE MECHANIC ( USED TO WORK FOR FORD) CHECKED THEM AND REPORTS THE BRAKE BOOSTER IS BAD. FORD HAS A CUSTOMER SATISFACTION PROGRAM DOCUMENT 13N02 STATING THEY HAVE IDENTIFIED ISSUES WITH THE BRAKE BOOSTER ON CERTAIN EDGES PRIOR TO 2015. I HAVE CONTACTED FORD WITH NO LUCK. PLEASE MAKE SURE YOU ARE TRACKING THIS ISSUE AS IT SEEMS MORE VEHICLES ARE INVOLVED THAN THEY WANT TO ADMIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113177July 23, 2018
SERVICE BRAKES
BRAKE BOOSTER HAD A VACUUM LEAK. MY CAR WAS OUTSIDE THE EXISTING VIN LIST FOR RECALLS AND/OR "CUSTOMER SATISFACTION PROGRAM". VACUUM LEAK AND STIFF PEDAL WAS MOST EVIDENT AT LOW SPEEDS (NEAR IDLE AND AT HIGH VACUUM CONDITIONS) FORD WOULD NOT REPLACE MY BOOSTER. I REPLACED IT MYSELF AND FOUND THAT THE OEM BOOSTER HAD RUSTED, WHERE THE MASTER CYLINDER SEAL (SQUARE CROSS-SECTION O-RING) MET, CAUSING THE LEAK AND POOR BRAKING AT LOW SPEEDS. MASTER CYLINDER WAS IN GOOD CONDITION, WITH NO APPARENT LEAK - INSIDE OF BOOSTER WAS DRY AND CLEAN. REPLACING BOTH THE MASTER CYLINDER AND THE BOOSTER HAS CURED THE PROBLEM. PROBLEM WAS FIRST NOTICED WHEN PARKED - IF MY FOOT WAS ON THE BRAKE, MAINTAINING FORCE, WHEN I TURNED THE IGNITION OFF, THE VACUUM IMMEDIATELY BLED OFF OF THE BRAKE BOOSTER, CAUSING THE PEDAL TO RISE AND STIFFEN. INSPECTION OF THE BOOSTER PRIOR TO REPLACEMENT DID NOT GIVE ANY EVIDENCE OF AN OBVIOUS PROBLEM (THAT IS, NO HISSING OR LEAKING SOUNDS WERE PRESENT) THE PROBLEM BECAME MORE APPARENT OVER TIME (OVER THE PAST 18 MONTHS) AND GOT TO THE POINT WHERE I FELT THAT I DID NOT HAVE SUFFICIENT BRAKING POWER TO STOP THE VEHICLE AT LOWER SPEEDS - THUS, MY DECISION TO REPLACE THE BOOSTER AND MASTER CYLINDER. IN THE LAST FEW WEEKS, THE LEAK MUST HAVE BEEN GETTING WORSE, BECAUSE THE PEDAL WAS GETTING HARDER AND HARDER TO PUSH DOWN, WITH PEDAL EFFORT INCREASING AS THE VEHICLE SPEED DROPPED (LIKE APPROACHING A STOP SIGN) I AM STRONG ENOUGH TO PUSH HARD - BUT A SMALL OR FRAIL PERSON ENCOUNTERING THIS PROBLEM MAY NOT BE ABLE TO STOP IN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111849July 17, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING 45 MPH AND APPROACHING A STOP, THE BRAKE PEDAL WAS DEPRESSED AND A HUMMING, WHISTLING SOUND WAS HEARD. THE CONTACT STATED THAT IT WAS DIFFICULT TO STOP THE VEHICLE. THE DEALER (RICHMOND FORD WEST, 10751 W BROAD ST, GLEN ALLEN, VA 23060, (804) 273-9700) STATED THAT THE BRAKE PEDAL BOOSTER FAILED, BUT WAS NOT COVERED EVEN THOUGH THE PARTS WERE STILL COVERED UNDER A TEN YEAR/150,000 MILE WARRANTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,685.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111886July 17, 2018
ENGINE
MY EDGE HAS ABOUT 137,000 MILES ON IT AND THE WATER PUMP FAILED WHEN WE WERE ALMOST 200 MILES AWAY FROM HOME. I RECEIVED NO WARNING LIGHTS FOR LOW COOLANT, OR OVERHEATING ENGINE, JUST NOTICED IT ON THE TEMP GUAGE. NORMALLY A WATER PUMP REPLACEMENT IS NOT A BIG DEAL AND CAN BE DONE PRETTY QUICKLY IN A FEW HOURS AND FOR UNDER $500 FOR PARTS AND LABOR, BUT BECAUSE OF THIS PARTICULAR DESIGN IN THESE FORDS THE ENGINE HAS TO BE BASICALLY TAKEN APART AND IT WILL TAKE ABOUT 13 HOURS OF LABOR TO COMPLETE THE JOB. THE PARTS FOR THIS JOB ARE LESS THAN $200 BUT BECAUSE OF THE LABOR AND THE EXTENSIVENESS THIS REPAIR IT IS GOING TO COST ME BETWEEN $1200 - $1800 TO COMPLETE AND THAT IS NOT EVEN AT THE DEALER. NOT ONLY DO I NEED TO HAVE THE WATER PUMP REPLACED BUT BECAUSE OF THE FAILURE IT DUMPS COOLANT INTO THE OIL AND OIL INTO THE COOLANT SYSTEM WHICH MEANS I WILL NEED TO HAVE THE OIL CHANGED AND THE COOLANT SYSTEM FLUSHED AS WELL. ALL OF THESE THINGS START TO ADD UP. I HAVE EVEN READ WHERE THIS FAILURE CAN CAUSE SO MUCH DAMAGE TO THE ENGINE THE ENTIRE THING NEEDS REPLACED. FORD IS AWARE OF THIS DESIGN FLAW BUT HAS DECIDED NOT TO DO ANYTHING ABOUT IT ON THIS PARTICULAR MODEL AND OTHERS USING THE SAME ENGINE. I DON'T HAVE ANY DOCUMENTATION TO UPLOAD YET AS MY CAR IS STILL AT THE SHOP AND I AM NOT EXPECTING TO GET IT BACK FOR A WEEK. I AM JUST PRAYING THERE IS NO DAMAGE TO THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111524July 16, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT STATED THAT THE BRAKES FAILED TO FUNCTION CORRECTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE DEALER (LICCARDI FORD INC., 1615 US-22, WATCHUNG, NJ 07069, (908) 561-7500) AND THE MANUFACTURER INDICATED THAT THE COVERAGE FOR THE EXTENDED WARRANTY 13N02: (EXTENDED WARRANTY COVERAGE ON BRAKE BOOSTER) HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111702July 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2018. THE LOCAL DEALER (TOM WOOD FORD, 3130 E. 96TH ST, INDIANAPOLIS, IN) WAS CONTACTED AND STATED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110810July 11, 2018
AIR BAGS
TAKATA RECALL WE HAVE HAD THIS VEHICLE FOR A YEAR & A HALF & STILL HAVE NOT HEARD A WORD FROM CO. EVERY TIME I HAVE CALLED ABOUT IT I AM TOLD WE WILL CALL YOU WHEN WE GET THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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