Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11557945December 1, 2023
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated while depressing the brake pedal to stop the vehicle, the brake pedal was firm, and the vehicle failed to stop immediately. The vehicle was taken to the local service center who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 101,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555158November 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal briefly became spongy, and the vehicle failed to slow as expected. After pumping the brake pedal, the brakes returned to normal functionality, but the failure became a regular occurrence. The Advanced Braking System warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic brake power booster and informed the contact that the electronic brake power booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554894November 13, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 Ford Edge. The contact stated that upon coming to a complete stop, the temperature gauge indicated that the vehicle was overheating. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular failure. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause for the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V813000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554717November 12, 2023
SERVICE BRAKES, ENGINE
Break booster with leak noted requiring replacement. Turbo boost needing replacement. After turbo boost replacement, began having a shudder during acceleration between 40-48 mph. Now needing torque converter replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554560November 10, 2023
SERVICE BRAKES
The brake pedal goes all the way to the floor without stopping the car. It makes a hissing sound. I have almost had three collisions because of it. The Ford service center told me it's three months outside of the manufacture date range for a warrantied service of the brake booster on select Ford Edge models manufactured at their Oakridge plant between May 3, 2010 and March 28, 2013. (13N02) My car was manufactured at that plant on June 24, 2013. The warranty extends replacement of the booster pump on cars for 10 additional years up to 150,000 miles. My car's warranty start date is April 21, 2014 and it has less than 100,000 miles. That means it is with in the warranty parameters, except for the date of manufacture. I have opened a case with Ford customer service, but they are telling me that the repair of the brake booster cannot be covered under their warranty extension.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553550November 4, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My brake booster failed while driving and lost control. Recall had been issued for for 2013 edge for this problem based on VIN. Mine was not included yet it failed in my low mileage garaged car. Nearly impossible to contact Ford for resolution. If the failure happened on my car it should be covered under Terms of Recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553198November 2, 2023
SERVICE BRAKES
On at least two occasions, I’ve experienced my brake pedal going all the way to the floor when trying to stop. I’ve had my brakes inspected by two different dealers and both have confirmed that the brakes are in good condition with no repair needs. The brake pedal will slowly continue to the floorboard and then I have to almost pump them to resume the stopping mechanism. Thankfully, it’s only happened twice and neither incident caused an accident or injury. After reviewing these noted incidents, I see that I’m not the only Edge driver who has experienced this issue that needs review by Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553225November 2, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was soft and required an abnormal amount of effort to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS hydraulic control unit. The contact was informed that the ABS hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552951November 1, 2023
FUEL/PROPULSION SYSTEM
After filling up the vehicle to the "first click" at the gas station and driving home, noticed strong fuel odor in garage. Next trip noticed a puddle of fuel under the fuel tank and dripping fuel from vehicle. Issue goes away after driving about 75 miles. Next fill up, purposely kept fuel level no higher than about 3/4 tank do not currently have the issue. Am not filling the vehicle to full any longer. No check engine light indicated, even after driving over 300 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553009November 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed to the floor to bring the vehicle to a complete stop. The vehicle was taken to a dealer where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to the same dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 141,439.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551751October 25, 2023
POWER TRAIN
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds, the vehicle suddenly lost motive power and failed to accelerate or move forward. After turning off and restarting the vehicle, the vehicle operated normally. The contact stated that during the failure, the message "Power Train Malfunction" was displayed. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The local dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550942October 20, 2023
SERVICE BRAKES, WHEELS, POWER TRAIN
I purchased my Ford from a used car lot and only 3 months later without any alerts my brake pedal goes to the floor. It makes a hissing sound like air being released. My brakes and fluid are fine? Why are their recalls on my same year vehicle, but not mine. I understand replacing brake booster, master cylinder will NOT help. Now I am broke from purchasing my Ford, I can't afford to dump more money into a vehicle that can't be fixed. You need to recall the entire car! Now my dash lights go crazy, even ABS once? This car is a freaking lemon and someone is going to get hurt. Then Ford will responsible for their manufactory error?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550713October 18, 2023
SERVICE BRAKES
Brakes became soft and pedal then went down to the floor while driving. I was able to pump the brakes back up and I took it to the Ford dealer and they could not find an issue they said the brakes were fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550724October 18, 2023
SERVICE BRAKES
2013 Ford Edge. My dad's Ford Edge started having brake issues with the pedal going to the floor and the car not stopping. We replaced the master cylinder, and ABS Control Module with dealer parts and the issue continued. We then replaced the brake booster. Same issues are still there. We've even hooked up our $4,000 scanner to do the brake bleeding process. The brakes have been bleed well over 20 times now. We've spent over a mouth trying to fix this issue. My husband is a ASC Certified Master Tech and has been working on cars for well over 25 years. We're at a loss with this issue. Ford needs to do a recall, there are numerous reports on line of this issue happening to other Ford edge owners. It is Unsafe to have these vehicles on the road when the brakes are not working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549644October 12, 2023
SERVICE BRAKES
The brake pedal became difficult to depress at very low speed and rendered the vehicle difficult to completely stop. There was no warning light or other indication of defect. At one point I could have potentially had a collision with another vehicle at an intersection when I started to go but stopped. The brakes worked normally at higher speed. I took the vehicle to a repair shop which said the brake power booster was bad and needed to be replaced. Before the work was commenced I ran the VIN through both the Ford and NTHSA websites to see if there was any recall or other information on this problem and found nothing. After I got the car back I did some research on the issue and found there was a problem with this part in the same year and same plant where my vehicle was manufactured, to wit 2013 in Ford's Oakville plant, and that Ford had given extended warranties on the brake booster part to 150,000 miles on certain vehicles made in the plant but not mine. Reference number is 13N02. I have written Ford about this but they disclaimed responsibility. I do not have the part, as the repair shop had disposed of it before I found about the part problem in the Oakville plant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549061October 9, 2023
SERVICE BRAKES
Brake pedal goes all the way to the floor and is like a sponge at random times. This causes the car to not brake and you have to pump the breaks and what it feels like add pressure to the brake line. This has happened several times over the past 8 months. It appears to be a known issue with a lot of owners. I have had two mechanics look into this problem and have paid almost $500 and no issue can be found. I’m now concerned for anyone to drive it until the issue can be resolved. This could cause a deadly accident! Here is the link to some of the other complaints regarding the same issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548855October 7, 2023
ELECTRICAL SYSTEM
Back left door(rear driver) ajar when door is clearly closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547667October 2, 2023
SERVICE BRAKES
I ve been having to pump my brakes and push real hard to make them work. I ve been told by local mechanic that it is the POWER BRAKES BOOSTER I ve called my local Ford dealer where I bought my car, Oxmoor Ford I was told the brake repair warranty was for 10 years and no longer applied to my car. I only have 45,00 miles. Please help extend the warranty on my car since I am still in the 10th year. They said it ended April 25, 2013 I did have a wreck earlier this year- I rear ended someone- could have been the brakes. Don t know
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11547744October 2, 2023
POWER TRAIN
The contact owns a 2013 Ford Edge. The contact stated that while driving at 35 MPH, the vehicle suddenly came to a complete stop. The contact stated that the front driver’s side tire had nearly detached from the vehicle. The contact was uncertain if any warning lights were illuminated. Due to the failure occurring in the middle of a busy roadway, Police were called, and the vehicle was towed to a parking lot where it remained. Upon arrival to the scene, the tow truck driver alerted the contact NHTSA Campaign Number: 14V393000 (Power Train). The manufacturer was notified, and the contact was informed that there were no recalls on the VIN related to the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546917September 27, 2023
STEERING, POWER TRAIN, SERVICE BRAKES
While I was driving my Ford Edge 2013 limited, the car shuts off and I lost control of the steering wheel and brakes. I almost hit a pole do the steering wheel going hard. I’m not the only person with this I problem. This happened to me before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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