Ford Crown Victoria Complaints (2004)

138 consumer complaints on file.

#10434777November 7, 2011
ELECTRICAL SYSTEM
LIGHT CONTROL MODULE FAIL FORD HAS UPGRADED THIS ITEM 22 TIMES SO FAR AND FAIL TO DO ANY THING ABOUT FOR CONSUMERS THAT HAVE THIS PROBLEM I DON'T UNDERSTAND WHY THERE IS NO RECALL ON THIS PART HEADLIGHTS WHEN TURN ON DON'T GO ON OR HEADLIGHTS GO OUT WHEN DRIVING LIGHT SWITCH TURNED TO ON SOMETIMES WORKS AND SOMETIMES IT WONT TURN LIGHTS ON... I HAD IT DIAGNOSIS AT A FORD DEALER AND THEY COME UP WITH DEFECTIVE COMPONENT IN LIGHT CONTROL MODULE AT AN OUTRAGEOUS PRICE OF 707.00 AND ANOTHER 200.00 HUNDRED TO PROGRAM IT AND YET ANOTHER 200.00 TO INSTALL IT.... THERE MUST BE TOLD TO RECALL THIS MODULE AND REPLACE IT I WISH EVERYONE WITH THIS PROBLEM WOULD FILE COMPLAINT WITH NSTB NATIONAL SAFETY TRANSPORTATION BOARD I UNDERSTAND NOW THAT THE NEW MODULE WHICH FORD MAKES NOW COME ALREADY PROGRAMMED SO WHY WOULD THEY CHARGE FOR IT AGAIN PEOPLE PLEASE FILE COMPLAINT LETS MAKE FORD LISTEN TO US FORD CUSTOMERS.... THANK YOU FOR LISTENING... I HOPE SOMETHING WILL BE DONE SOON [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433667October 31, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD SHUT OFF WITHOUT WARNING. THE DEALER INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CURRENT MILEAGE WAS 59,200. THE APPROXIMATE FAILURE MILEAGE WAS 58,500. UPDATED 11/29/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429991October 13, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DUE TO FAULTY MANUFACTURING BY FORD, I HAVE FAULTY HEADLIGHTS. ON MORE THAN 20 OCCASIONS I HAVE BEEN WITHOUT HEADLIGHTS. I HAVE TO WAIT UNTIL THE LIGHTS COME ON BEFORE I CAN PROCEED TO DRIVE THE VEHICLE, ENDANGERING MY LIFE DEPENDING ON MY LOCATION AT THE TIME! PLEASE ASK FORD TO CONSIDER FIXING THE PROBLEM BEFORE SOMEONE IS SERIOUSLY INJURED! *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10427578September 27, 2011
EXTERIOR LIGHTING
I HAVE EXPERIENCED TOTAL HEADLIGHT FAILURE ON MORE THAN 20 OCCASIONS WHILE DRIVING AT NIGHT. SOME OF THE TIME THE FAILURES OCCURRED IN TOTAL DARKNESS ON INTERSTATE AND SECONDARY ROADS. THE FAILURE AFFECTED ALL LIGHTS, INTERIOR AND EXTERIOR. I DEFINITELY THINK THIS CONSTITUTES A SERIOUS SAFETY HAZZARD. ON THE FIRST FAILURE MY SON, DAUGHTER-IN-LAW AND BABY GRAND DAUGHTER WERE BEING TRANSPORTED FROM THE AIRPORT TO MY HOME WHEN THE LIGHTS FAILED ON THE INTERSTATE IN TOTAL DARKNESS AT A SPEED OF ABOUT 65 MPH. MY LOCAL FORD DEALER DOES NOT WANT TO ADDRESS THE PROBLEM AND THE TOTAL COST TO REPLACE THE LIGHT CONTROL MODULE IS MORE THAN $600.00 I LEARNED FROM THE NHTSA WEBSITE THAT THERE HAVE BEEN MORE THAN TWO THOUSAND CLAIMS RELATED TO HEADLIGHT FAILIRE ON THE 2001-2004 FORD CROWN VICTORIA. IT APPEARS THAT NHTSA OPENED A CASE ON THIS MATTER IN 2008, REFERENCE ACTION NUMBER PE08066, CLOSED IT ON 24 MARCH 2009, INDICATING THAT THE ISSUE WOULD BE MONITORED AND NHTSA RESERVED THE RIGHT TO REOPEN THE CASE. I HEREBY RESPECTFULLY REQUEST THAT ACTION NUMBER PE08066 BE REOPENED AND THAT FORD MOTOR COMPANY ASSUME RESPONSIBILITY FOR THE OBVIOUS FAULTY LIGHT CONTROL MODULES. RESPECTIVELY SUBMITTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427176September 26, 2011
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING 40 MPH BOTH HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT HAD TO EITHER ACTIVATE THE HIGH BEAMS OR PULL OVER AND SHUT THE VEHICLE OFF AND RESTART IT IN ORDER FOR THE HEADLIGHTS TO WORK. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THE VEHICLE WAS VERY UNSAFE TO DRIVE AT NIGHT. THE FAILURE MILEAGE WAS 125,000. UPDATED 11/03/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423858September 6, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD SHUT OFF SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS 52,000. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413702July 20, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH HE HEARD A LOUD RATTLING NOISE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED HIM THAT THE RIGHT REAR WHEEL BEARING AND AXLE FRACTURED AND NEEDED TO BE REPLACED. THE WHEEL BEARING AND AXLE WERE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. IN APPROXIMATELY TWO WEEKS, HE BEGAN TO HEAR THE SAME RATTLING NOISES AGAIN. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC WHO ADVISED HIM THAT THE LEFT REAR BEARING AND AXLE HAD FRACTURED AS WELL AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405643June 8, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD SHUT ON AND OFF INTERMITTINGLY AND SOMETIMES, WOULD NOT ILLUMINATE. THE VEHICLE WAS NEITHER INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404269June 3, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
MY 2004 FORD CROWN VICTORIA, A FORMER CHP VEHICLE TURNED INTO A TAXI AT 102,000 MILES, BEGAN TO EXPERIENCE HEADLIGHT PROBLEMS WHEN I WOULD STOP AND TURN OFF THE ENGINE BRIEFLY, RETURN, RESTART, AND WITHIN A SHORT TIME THE HEADLIGHTS WOULD FAIL. AFTER A COUPLE MINUTES THE HEADLIGHTS WOULD COME BACK ON. THIS PROBLEM PROGRESSED TO LESS PREDICTABLE FAILURE OF THE HEADLIGHTS WHEN RUNNING. FAILURE OF THE LIGHT CONTROL MODULE WAS DIAGNOSED AT !50,000 MILES AND I FOUND A TAXI DRIVER WHO HAD OVERCOME THE SAME PROBLEM AND REWIRED FROM THE GREEN/BLACK WIRE BEHIND THE LIGHTS CONTROL SWITCH THRU THE FIREWALL TO A BUILT-UP POWERED RELAY AND THEN TO THE HEADLIGHTS. IT HAS WORKED FINE, NOW 197,000 MILES, EXCEPT THAT THE HI-BEAMS HAVE FAILED IN THE SET POSITION BUT STILL WORK IN THE TEMPORARILY POSITION. COST $60. GOOD LUCK. I KNOW PERSONALLY OR ANECDOTALLY OF 6 OTHER 2004 CROWN VIC"S IN SACRAMENTO THAT HAVE EXPERIENCED THE SAME PROBLEM. WHEN WILL BIG BROTHER RECOGNIZE THAT THIS PROBLEM REQUIRES A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402517May 24, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FAIL SPORADICALLY WITHOUT WARNING. THE CONTACT STATED THAT THE LIGHTS ON THE INSTRUMENT PANEL AND THE BRAKE LIGHTS WOULD REMAIN ILLUMINATED DURING THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE YET SUGGESTED THAT THE FAILURE COULD BE A RELAY THAT WAS OVERHEATING AND CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403311May 23, 2011
ELECTRICAL SYSTEM
WHILE OPERATING THE VEHICLE AT NIGHT, THE HEADLIGHTS STOPPED WORKING. ALL OTHER EXTERIOR LIGHTS CONTINUED TO OPERATE. LOSS OF HEADLIGHTS ALMOST CAUSED A CRASH. THIS HAS HAPPENED 3 OTHER TIMES SINCE THEN. LIGHTS STOP WORKING AND START BACK UP BY THEMSELVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400686May 12, 2011
EXTERIOR LIGHTING
HEADLIGHTS GO OUT INTERMITTENTLY WHILE DRIVING. DIAGNOSTIC TEST DONE AT FORD DEALERSHIP SERVICE CENTER RESULTED IN A DETERMINATION THAT THE INTERNAL LIGHT CONTROL MODULE WAS FAULTY. PART # 4W72-13C788-BC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399578May 9, 2011
VEHICLE SPEED CONTROL
EXPERIENCED UNINTENDED ACCELERATION. VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, WITH MY FOOT ON THE BRAKE. SUDDENLY THE ENGINE RACED, PROPELLING MY VEHICLE INTO THE REAR OF THE STOPPED VEHICLE IN FRONT OF ME, CAUSING BODY DAMAGE TO BOTH. THIS WAS THE FOURTH OCCURRENCE OF THE SAME PROBLEM, THREE WHILE I WAS DRIVING, ONCE WHEN MY WIFE WAS DRIVING, DATING BACK TO NOVEMBER, 2010. WE WERE INFORMED, BY THE ONE REPAIRING THE BODY, THAT HE EXPERIENCED THE SAME PROBLEM WHEN DRIVING OUR VEHICLE INTO HIS SHOP. HE CAN VERIFY THIS OCCURRENCE. OBVIOUSLY, THIS IS A SERIOUS PROBLEM, AND IT HAS ALREADY CAUSED CONSIDERABLE STRESS AND ANGST FOR BOTH OF US. THE CONSEQUENCES COULD BE MOST SEVERE. TO MY KNOWLEDGE THERE HAS BEEN NO RECALL RELATIVE TO THIS PROBLEM, BUT I FEEL VERY STRONGLY THAT IT SHOULD BE REQUIRED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10397482April 26, 2011
EXTERIOR LIGHTING
2004 FORD CROWN VIC HEADLIGHTS TURN OFF JUST WHENEVER AND COME BACK ON JUST WHENEVER. IT IS THE LIGHT CONTROL MODULE. A VERY EXPENSIVE REPAIR. THIS PARTICULAR VEHICLE IS A FIRE DEPARTMENT VEHICLE PAID FOR AND MAINTAINED BY TAXPAYERS. FORD PRICE FOR THE PART IS $840.00. FORD SHOULD RECALL THE 2004 FORD CROWN VIC LIGHT CONTROL MODULE (LCM). REPAIR OR REPLACE THIS PART. IT IS A HAZARD. YOU NEVER KNOW WHEN THE HEADLIGHTS ARE GOING TO NOT OPERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381730February 13, 2011
EXTERIOR LIGHTING
I WAS COMING HOME FROM WORK, AND I PULLED INTO A LOCAL SUBWAY SHOP, RECEIVED MY FOOD, AS I WENT TO TURN ON MY CAR, THE AUTOMATIC LIGHTS DID NOT COME ON, THE PARK LIGHTS DID, BUT NOT THE AUTOMATIC LIGHTS, I FLICKED THE LEVER TO HIGH BEAM BUT TO MY SURPRISE NO LIGHTS. I PULLED THE LEVER BACK AND HELD IT, UNTIL I GOT HOME, THIS IS A VERY DANGEROUS SITUATION... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380981February 7, 2011
FUEL SYSTEM, GASOLINE
I REPLACED THE FUEL PUMP, IT WORKED FOR TWO WEEKS, FAILED REPLACE THE FUEL PUMP WORKED FOR TWO MORE WEEKS THEN IT FAILED, TOOK IT TO FOR THEY REPLACED THE FUEL MODULE AND FUEL PUMP, TWO WEEKS LATER SAME PROBLEM FAILED FUEL PUMP. FOR FORD HAS NO IDEA. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379671January 31, 2011
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AT NIGHT AND WHEN HE ATTEMPTED TO USE THE HIGH BEAMS, HE HAD TO HOLD AND PULL THE SWITCH FOR THEM TO ACTIVATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE HEADLIGHT CONTROL MODULE FAILED. THE VEHICLE WAS BEING REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374893January 6, 2011
VEHICLE SPEED CONTROL
ON 12/29/2010 [XXX]WAS DRIVING HER 2004 CROWN VICTORIA (VIN NUMBER [XXX]) WHEN THE CAR ACCELERATED OUT OF CONTROL. SHE IMMEDIATELY DEPRESSED THE BRAKE PEDAL AND TURNED OFF THE CAR. SHE THEN RETURNED HOME. [XXX] HER SON THEN TOOK THE CAR OUT TO CHECK THE PROBLEM. HE REACHED A SPEED OF 40 MPH AND TOOK HIS FOOT OFF THE ACCELERATOR AND THE CAR WOULD NOT SLOW DOWN UNTIL HE DEPRESSED THE BRAKE PEDAL. WE CONTACTED FORD AT 800-392-3673 AND WAS TOLD TO TAKE THE CAR TO THE LOCAL DEALERSHIP COURTESY FORD IN ROME GEORGIA. I SPOKE TO A CHRIS AT COURTESY FORD (706-235-4453) IN THEIR SERVICE DEPARTMENT AND WAS TOLD THERE WOULD BE A $79.95 TO CHECK FOR A PROBLEM. I TOLD HIM THAT WITH ALL THE RECENT PROBLEMS WITH UNATTENDED ACCELERATION PROBLEMS THERE SHOULD BE NO CHARGE TO CHECK THIS WHICH[XXX] REFUSED AND I TOLD HIM I WOULD FILE A REPORT WITH NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372251December 23, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2004 FORD CROWN VICTORIA - HEAD LIGHTS TURNS OFF WHILE DRIVING - SPOKE TO FORD AGENCY AND SAID PROBLEM IS IN THE HEADLIGHT CONTROL MODULE AND MODULE MUST BE REPLACED - $511 PART - SAID A COMMON PROBLEM. LIGHTS TURN BACK ON AFTER 1-2 MINUTES. VERY DANGEROUS SITUATION. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371098December 17, 2010
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT, THE HEADLIGHTS WILL SHUT OFF ABRUPTLY CAUSING A SERIOUS DRIVING HAZARD VIA GREATLY REDUCED VISIBILITY. PARKING LIGHTS WILL FUNCTION, AND BRIGHT FLASH WILL WORK, BUT NO HI BEAM IS AVAILABLE UNLESS THE FLASH LEVER IS HELD. LIGHTS MAY GO BACK ON AT ANY TIME, OR NOT TURN ON UNTIL THE NEXT TIME CAR IS STARTED AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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