Ford Contour Complaints

3,154 consumer complaints on file.

#734091October 11, 2000
SUSPENSION:REAR, FUEL SYSTEM, OTHER
REAR SUSPENSION CREAKING NOISE HAS BEEN PERSISTANT, "FIXED" 4 TIMES BY DEALER, YET PROBLEM PERSISTS; FUEL GAUGE FLOATS CANNOT SEEM TO BE FIXED (3 NEW GUAGES, 2 FUEL SENDERS, 1 NEW FUEL TANK & FLOAT). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555566October 11, 2000
STEERING, TIRES
POSSIBLE STEERING FAILURE, VEHICLE SWERVED FROM SIDE TO SIDE OUT OF CONTROL CAUSING INJURY TO CONSUMER, CONSUMER ALSO SUSPECTS POSSIBLE FIRESTONE TIRE FAILURE COULD HAVE CAUSED LOSS OF CONTROL. *SLC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#555977October 10, 2000
TIRES:TREAD/BELT
PRIOR TO RECEIVING RECALL NOTICE, THE LEFT FRONT FIRESTONE TIRE BLEW OUT CAUSING DAMAGE TO THE VEHICLE (00T-005). *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872592October 10, 2000
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
HEADLIGHTS IN LOW DIM WHEN ACTIVATED THERE IS A SHADOW IN THE HEADLIGHT WHICH MAY CAUSE VISUAL DIFFICULTY AND MAY RESULT IN A CRASH. FORD SAID IT'S THE DESIGN OF THE HEADLIGHTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872589October 10, 2000
TIRES
PE-00-020; ORIGINAL EQUIPEMENT ON A 1999, FORD VEHICLE, TIRE SIZE IS BELIEVED TO BE 15 INCHES WIDE, BAND TIRES, DOT NUMBER NOT AVAILABLE, TIRES HAVE 7,873 MILES ON THEM. WHEN DRIVING IN BAD WEATHER CONDITIONS ON ICE AND SNOW, CONSUMER NOTICED NO TIRE TRACTION, WHICH CAUSED POOR VEHICLE CONTORL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733823October 9, 2000
TIRES
THERE WASN'T A DOT NUMBER ON MY TIRE AS FAR AS I COULD FIND, BUT WE HAD A FLAT TIRE, ACTUALLY, SOMETHING WENT THROUGH THE TIRE AND THE TIRE LOOKS ALMOST SHREDDED AT PLACES. (TIRESIZE: P20560R15)( DOT NUMBER: TIRE SIZE: P20560R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733833October 9, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
RECENTLY MY 1998 CONTOUR SVT'S ANTI-LOCK BRAKES HAVE ON SEVERAL OCCASIONS LOCKED UP WHEN APPLIED CAUSING THE CAR TO SWERVE. IN SOME CASES THE BRAKES HAVE REMAINED LOCKED AND ONLY RELEASED AFTER BEING TAPPED AND PRESSED SEVERAL TIMES AFTER THE CAR HAS BEEN CAUSED TO COME TO A HALT IN TRAFFIC. AVAILABLE AVENUES OF ADDRESSING THIS SERIOUS BRAKING PROBLEM IN THE VEHICLE WITH FORD MOTOR COMPANY ARE EXHAUSTED. FORD'S STANDARD POLICY REQUIRES THE DEALER'S SERVICE FACILITY TO REPLICATE THE PROBLEM. THE PROBLEM IN THIS CASE IS INTERMITTENT AND DEALER CANNOT REPLICATE IT. FORD REFUSES TO BE INVOLVED OR TO DISCUSS THE PROBLEM BEYOND THE CLERICAL AREA THAT ANSWERS AT CUSTOMER RELATIONSHIP CENTER. I PURCHASED THE ABOVE VEHICLE NEW FROM BORGMAN FORD IN GRANDVILLE, MICHIGAN IN 1998. I CURRENTLY RESIDE IN BIRMINGHAM, MICHIGAN. THE VEHICLE WAS TAKEN TO HUNTINGTON FORD IN ROCHESTER HILLS ON TWO OCCASIONS. IN THE FIRST INSTANCE I PAID TO HAVE THE REAR BRAKE PADS REPLACED AND ALSO A FEE TO HAVE THE CAR INSPECTED FOR THE LOCKUP PROBLEM. THE PROBLEM COULD NOT BE REPLICATED AND NO SOURCE WAS IDENTIFIED. AFTER THE LATEST INCIDENT HUNTINGTON PROVIDED A "LOANER" VEHICLE FOR TWO OR THREE DAYS, BUT WAS AGAIN UNABLE TO REPLICATE OR IDENTIFY THE SOURCE OF THE PROBLEM. INTERNAL FORD PROCEDURES BLOCK EFFORTS TO BRING THE SITUATION TO THE ATTENTION OF A HIGHER LEVEL OF FORD MANAGEMENT. I HAVE CONTACTED FORD THROUGH THEIR CUSTOMER RELATIONSHIP CENTER, 800-392-3673--A HIGHER LEVEL OF AUTHORITY IS NOT AVAILABLE BY CALLING THIS NUMBER. MY FATHER ALSO CALLED FORD'S HEADQUARTERS, 313-322-3000, AND ASKED FOR CEO JACQUES NASSER. HE WAS CONNECTED TO MR. COLIN RICHARD, EXECUTIVE CONTACT MANAGER, AGAIN NO HIGHER LEVEL OF MANAGEMENT IS REACHABLE. RICHARD REFUSED TO SEND A WRITTEN STATEMENT CONFIRMING FORD'S POLICY AND THEIR REFUSAL TO RESPOND. MY CAR WAS RETURNED TO ME WITH THIS SERIOUS BRAKING PROBLEM UNRESOLVED. THANK YOU FOR YOUR ASSISTANCE. SINCERELY, DANIEL J. OSTERHART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733723October 8, 2000
SUSPENSION:REAR
BROKEN SPRING-FRONT SPRING HAS EXTENED WARRANTY BACK DOESNT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#872526October 8, 2000
INTERIOR LIGHTING, STRUCTURE:BODY:DOOR
VEHICLE WAS PARKED, AND ONE OF THE DOORS WAS OPENED WHILE TALKING FOR APPROXIMATELY 15 MINUTES. COURTESY LIGHT FELL DOWN DUE TO FIXTURE OVERHEATING AND BURNING OFF THE FASTENER. DEALER NOTIFIED, AND INFORMED CONSUMER TO BRING VEHICLE IN. PLEASE FEEL FREE TO PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733673October 7, 2000
SUSPENSION:FRONT:STABILIZER BAR, SUSPENSION:FRONT:WHEEL BEARING, PARKING BRAKE:CONVENTIONAL, FUEL SYSTEM, GASOLINE
GAS SENSOR FAILED EARLY ON, HAD IT FIXED. SHORTLY THEREAFTER THE EMERGENCY BRAKE FAILED, HAD THAT FIXED. NOW BOTH REAR SPRINGS HAVE BROKEN, ONE FRONT BEARING HAS BEEN REPLACED AND THERE MIGHT BE A PROBLEM WITH FRONT STABILISER BAR. CONTACTED FORD THIS MORNING AND WAS INFORMED THAT I WOULD HAVE TO TAKE THE VEHICLE TO A FORD DEALER FOR "VERIFICATION PURPOSES" UNFORTUNATELY THE VEHICLE POSES A DANGER DUE TO A LOOSE SPRING IN THE BACK. THE VEHICLE HAS BEEN MAINTAINED BY "GROSSE POINTE AUTOWORKS" LOCATED 1/2 BLOCK OFF MY HOUSE SINCE THE DAY I BOUGHT IT. DEALERSHIPS ARE CA 9+ MILES AWAY AND HAVE NEVER BEEN CONSUMER FRIENDLY WHEN I HAVE CONTACTED THEM. PLEASE ADVISE AS TO RECOURSE REGARDING THE IRRESPONSIVE FORD MOTOR CO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733637October 6, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION WENT OUT ON MY 1996 FORD COUNTOUR (66000+ MILES). I WAS TOLD THAT MY TRANSMISSION WENT TO HIGH LINE PRESSURE AND BLEW A PISTON DRUM IN THE TRANSMISSION. THE TRANSMISSION IN MY CAR IS A CD4E WHICH IS ALSO FOUND IN MADZA CARS. THE CD4E TRANSMISSION IS KNOWN FOR IT MANY PROBLEMS RELEATED TO GOING TO HIGH LINE PRESSURE AND BLOWING THE PISTON DRUMS IN ITS' EARLIER DESIGNS BETWEEN (1994 - 1998). WHY AREN'T THESE DEFECTIVE TRANSMISSIONS RECALLED FOR CORRECTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733433October 4, 2000
WHEELS
THE LEFT FRONT WHEEL BEARING DUST COVER RUBBS ON THE WHEEL. IT GIVES THE IMPRESSION THAT A WHEEL BEARING IS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555487October 4, 2000
SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
SPEED SENSOR BROKE CAUSING THE SPEEDOMETER TO NOT WORK, CONFUSING THE CAR'S COMPUTER, THE ENGINE REVED ON HIGH AND THE VEHICLE SUDDENLY BUCKED LIKE IT WAS DOWNSHIFTING. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872198October 4, 2000
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, STEERING:HYDRAULIC POWER ASSIST SYSTEM, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, ELECTRICAL SYSTEM:WIRING
THERMOSTAT GOES UP TO THE RED. THEN, POWER STEERING WENT OUT. CONSUMER PULLED OVER AND LET CAR SIT FOR A WHILE. GAS TANK HAS BEEN REPLACED, WIRING HARNESS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733066October 1, 2000
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
COOLING FAN MOTOR REPLACED BY AUTOPACT CAR SERVICE IN CHARLOTTE NC, BUT ENGINE STILL OVERHEATED. CAR THEN TOWED TO HARRELSON FORD IN CHARLOTTE WHERE I WAS TOLD ENGINE WAS "BURNED UP" DUE TO ENGINE COOLING FAN FAILURE. THEY RECOMMENDED ENGINE REPLACEMENT AND COMPONENTS AT COST NEARLY $5000. IN 1999, COOLING FAN RAN ERRADICALLY AND REQUIRED BATTERY TO BE REPLACED ACCORDING TO FORD DEALERSHIP IN GREENSBORO, NC. THE DEALERSHIP ALSO REPLACED ENGINE THERMASTAT. RATHER THAN A THERMASTAT PROBLEM, I SUSPECT ENGINE COOLING FAN WAS DEFECTIVE AND CAUSED DAMAGE TO ENGINE OVER TIME. DESPITE HISTORY OF FAILURE, FORD DID NOT MAKE ANY OFFER TO REPLACE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#733114October 1, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
I MENTIONED TO THE DEALERSHIP WHERE I PURCHASED MY CAR THAT WHEN I TEST DROVE IT, IT JUST SEEMED TO JERK WHEN IT WOULD SHIFT. KEN SCHUCK ASSURED ME THAT THERE WAS NOT ANYTHING WRONG WITH THE CAR. IT DID COME WITH A WPC ASSOC. LIMITED WARRANTY THOUGH IF ANYTHING WOULD HAPPEN IT WOULD BE COVERED. WELL, MY CAR CONTINUED TO AUTOMATICALLY SHIFT HARD AND I WAS ALLOWED TO TAKE IT TO AAMCO IN WMSPT. PA. THIS WAS A MONTH AGO. THEY LOOKED AT IT AND SAID THERE WAS NOTHING WRONG WITH MY CAR. I CONTINUED TO DRIVE IT UP UNTIL 4 WEEKS AGO AND ON MY WAY TO WORK "THE TRANSMISSION WENT." I CONTACTED KEN AND TOLD HIM WHAT HAPPENED AND HE SAID TO CALL THE WARRANTY CO. AND TAKE IT TO A DEALERSHIP. WHICH I DID AND 4 WEEKS TO THIS DAY, THEY STILL HAVE IT AND IT'S STILL NOT REPAIRED! THAT'S AT FARFIELD FORD PA. 570-368-8121. SO, BETWEEN KEN, WPC WARRANTY AND FARFIELD, I'M NOT GETTING MY CAR FIXED. PLEASE HELP ME. I KNOW THERE IS RECALL WORK THAT NEEDS DONE ALSO. PLEASE HELP ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732821September 29, 2000
ENGINE AND ENGINE COOLING:ENGINE, UNKNOWN OR OTHER
WHILE UNDER WARRANTY THE ENGINE LIGHT CAME ON. HAD IT REPLACED. WHILE UNDER WARRANTY HAD THE REAR MAIN SEAL REPLACED. JUST THREE WEEKS AFTER THAT REPAIR THE OIL LIGHT CAME ON. I CHECKED THE OIL LEVEL AND FOUND THAT IT WAS AT THE PROPER LEVEL.I TOOK IT TO THE DEALER WHO SAID I NEEDED A NEW ENGINE. NOW I HAVE APPEALED TO FORD MOTER CO. TO REPLACE THE ENGINE AT THEIR COST. IT SEEMS TO ME THAT THE FAILURE BEGAN UNDER WARRANTY BUT ONLY MANIFESTED ITSELF 3 WEEKS AFTER THE WARRANTY PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871836September 29, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
BRACKET THAT HOLDS BRAKE LINE INTO THE REAR PART OF THE ENGINE MELTED OFF OR BROKE, CAUSING NO BRAKING ABILITY, WHICH ALMOST CAUSED A CRASH. CURRENTLY WILL TAKE TO THE DEALER. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871898September 29, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKES WERE NOT OPERABLE WHEN APPLIED. PEDAL WENT ALL THE WAY DOWN TO FLOOR AND THERE WAS A SQEAKING NOISE. DEALERSHIP WAS AWARE OF THE NOISE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732778September 28, 2000
STEERING:LINKAGES
TOTAL STEERING LOSS,ON SLIGHT CURVED RD. TOTAL RIGHT WHEEL AND EVERYTHING ATTACHED CAME OFF. EVEN THE COLLISION REPAIR SHOP SAID THEY NEVER SAW ANYTHING LIKE THAT. I AM SUSAN CANALES AND HAVE MY SON'S POWER OF ATTORNEY HE IS IN THE NAVY AND AT SEA RIGHT NOW THANK YOU. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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