Ford C-Max Complaints (2013)

237 consumer complaints on file.

#10668308December 26, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662696December 8, 2014
SUSPENSION, WHEELS, STRUCTURE:BODY
HI ON THE 11/19/2014 AROUND 2:30 MY WIFE AND HER MANAGER AT WORK WE WAS GOING TO MEET UP WITH CLIENT . THE OFFENDED VEHICLE BREAK THE STOP SIGN AND HIT MY VEHICLE FROM THE RIGHT SIDE AND MY CAR SPIN AND FACE THE OPPOSITE DIRECTION FOR THE TRAFFIC .COMPLETELY DISABLED MY VEHICLE I CALLED THE POLICE .I WAIT TILL THE POLICE COME AND WE MAKE THE REPORT . I START FEEL PAIN ON MY NECK AND MY HEAD AND MY BACK SO THEY DO AN EX RAY FOR ME AND ALL THIS HAPPEN BECAUSE THE AIRBAG DID NOT OPEN THE SECOND DAY I RECEIVE LATTER RECALL ABOUT THE AIRBAG AND AFTER THAT I FIND MY SELF PREGNANT SO NOW THE BABY MAY BE INFECTED . SO ON MY THINKING THIS CAR IS NOT SAFETY BECAUSE THIS IS THE THIRD TIME THE DO RECALL FOR THIS MODAL
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10660183November 22, 2014
STRUCTURE:BODY:TRUNK LID
TOOK MY CAR FOR SERVICE, DEFECTIVE TRUNK LID RELEASE MECHANISM AND RECALL 14S04. SERVICE DONE. TRUNK DONE BUT AGAIN NOT WORKING - THIS THE 3RD ATTEMPT THAT HAS FAILED. I WAS TOLD BY SERVICE DEPT THAT RECALL DID NOT REQUIRE ATTENTION. I AM DISSATISFIED WITH RIVERTOWNFORD IN COLUMBUS, GA, AND WISH TO REGISTER THEIR INEPTITUDE IN HANDLING POTENTIALLY SERIOUS SAFETY MATTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630321September 3, 2014
ELECTRICAL SYSTEM
UPON RETURNING TO CAR AND ATTEMPTING TO 'START' THE ENGINE, COMPLETE CATASTROPHIC ELECTRICAL FAILURE. EVERY DASHBOARD COMPONENT DEAD. CALLED FORD ROADSIDE SERVICE (A DIFFERENT NIGHTMARE), CAR EVENTUALLY TOWED TO DEALER AND BCM REPLACED, BCM AND PCM BOTH RESET. THEN ISSUE OCCURRED AGAIN 9/2/2014 AT 22000 MILES. TOWED TO DEALER, STILL AWAITING WORD ON WHAT WENT WRONG THIS TIME. IT IS BECOMING VERY UNSETTLING TO DRIVE THIS CAR FEARING IT WILL FAIL WHILE DRIVING. ADDITIONALLY, THERE HAVE BE AT LEAST 5 FAILURES OF THE MYSYNC - ALL DURING TRIPS, LOOSING NAVIGATION. TWICE WITH A FATAL SOFTWARE ERROR MESSAGE AND COMPLETE LOSS OF NAVIGATION, RADIO, CLIMATE CONTROL FOR SEVERAL DAYS. THEN MYSTERIOUSLY STARTS WORKING AGAIN. DEALER HAS NO ANSWERS BECAUSE PROBLEM CAN'T BE REPLICATED. NOW ALWAYS HAVE A GPS IN CAR IN CASE OF FAILURES IN MYSYNC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618707August 4, 2014
WHEELS, TIRES
THE TIRE PRESSURE SENSOR DID NOT WORK AND FAILED TO GIVE INDICATION THAT TIRE WAS BAD AND IT RESULTED IN RIPPED TIRE ON NJ TURNPIKE. FORD'S DEALER TESTED THE SYSTEM AND FOUND THAT CODES WERE NOT RESET BUT THEY DEALER OR THE FORD REFUSE TO TAKE RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616242July 25, 2014
STRUCTURE:BODY
PURCHASED CAR BROUGHT HOME OPEN REAR HATCH VIA ELC OPENER WHILE OPEN TO FULL HEIGHT AND I WAS IN OPENING IT CAME BACK DOWN OVER 12INCHES CAUSING ME TO HIT MY HEAD ON IT. AS I HAD THE EXACT SAME CAR AND THIS WAS A REPLACEMENT THIS WAS NOT EXPECTED AS MY LAST DID NOT DO THIS (SAME YEAR CMAX COLOR OPT EVERYTHING) TOOK BACK TO DEALER WHERE THEY ORDERED NEW STRUTS TOOK A FEW WEEKS THEN WERE REPLACE DOSE THE SAME THING ON MY SLIGHT INCLINED DRIVEWAY (LIVE IN S FL WE DON'T REALLY HAVE BIG HILLS) TOOK BACK AGAIN THIS TIME THEY CHANGED STRUTS FROM ANOTHER CAR AND THEY TESTED ON THERE DRIVEWAY DID THE SAME COMES BACK DOWN WELL BELOW 6 FOOT THEY CALL FORD ENG WHO CLAIM THIS IS NORMAL IF THIS IS SO IT IS VERY UNSAFE AS I HAVE EVEN HIT MY HEAD AT ALMOST EYE LEVEL (BTW I'M 6'1) WHEN I OPEN AND IT FALLS BACK DOWN THIS DOSE NOT ALWAYS HAPPENS SEEMS TO BE WORSE IN WARMER WEATHER FORD HAS CLAIMED THEY HAVE NO FIX FOR THIS ISSUE BUT CAN SEE WHERE SOME COULD EASILY BE INJURED OR DROP A CHILD WHEN HITTING THERE HEAD THE HATCH OPENS ABOUT 6'8" ON ITS ELEC OPENER AND SHOULD STAY THERE AS IT DOSE ON A FLAT SURFACE FORD SEEMS TO BE UNWILLING OR UNABLE TO FIX THIS HAZARD AND CLAIM ITS NORMAL! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10614693July 19, 2014
AIR BAGS, STRUCTURE
THE DASHBOARD ON THE PASSENGER SIDE IS MISALIGNED, BENT UPWARD AND OUT, NOT MEETING THE DOOR PANEL/TOP OF DASH PROPERLY AS DOES THE DRIVERS SIDE. THIS MISALIGNMENT CREATES A GAP BETWEEN THE DASH AND DOOR PANEL, NORMALLY LESS THAN A PENCIL WIDTH, OF NEARLY A HANDS WIDTH. ALSO, THE GAP BETWEEN TOP OF THE DASH, NORMALLY FLUSH WITH THE OTHER DASH MOLDINGS, IS POPPED UP 1/2 INCH OR MORE. THIS INCONSISTENT ALIGNMENT IS VERIFIED BY VIEWING OTHER C-MAX VEHICLES. MY CONCERN BESIDES THE QUALITY OF FITMENT IS THE AIRBAG ALIGNMENT DURING A CRASH. IS THIS MISALIGNMENT AN ISSUE FOR AIRBAG DEPLOYMENT TO THE CORRECT ANGLE AND IF SO WOULD THIS CAUSE INJURY BEYOND THE INCIDENTAL INJURY CAUSED BY NORMAL AIRBAG DEPLOYMENT.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614714July 19, 2014
POWER TRAIN
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610924July 16, 2014
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD C-MAX PREMIUM. THE CONTACT STATED THAT AFTER REPAIRS FOR NHTSA CAMPAIGN NUMBER 14V237000 (AIR BAGS) WERE PERFORMED. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WAS DAMAGED CAUSING THE PHONE SYSTEM TO ONLY ALLOW INCOMING CALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,100 AND THE CURRENT MILEAGE WAS 28,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608322July 5, 2014
STEERING
BACKING OUT OF DRIVEWAY AND POWER STEERING FAILED. WARNING LIGHT WENT ON. I STOPPED DRIVING IMMEDIATELY AND CALLED LOCAL FORD DEALER SERVICE. THEY SUGGESTED RESTARTING THE CAR TO SEE IF STEERING RESUMED AND IT DID. THEY OFFERED A FREE TOW WHICH I DECLINED WHEN I SAW I HAD NON POWER STEERING IF NEEDED. DEALER CLOSE BY AND I DROVE AT VERY LOW SPEED. THREE DAYS LATER THE CAR REPAIR WAS COMPLETED (JULY 4TH WEEKEND). THE WORK ON THE INVOICE WAS "TRACE AND REPLACE POWER STEERING GEAR SET ALIGNMENT WITH PART# 1 CV6Z*3504*JE GEAR ASY - STEERING. CAR SEEMS FINE AND WE WERE ADVISED OF AN UPCOMING POWER STEERING RECALL IN WHICH WE NEED TO PARTICIPATE. HATS OFF TO GENESEE VALLEY FORD IN AVON NY FOR TAKING THIS VERY SERIOUSLY AND GIVING US SUCH PROMPT SERVICE PLUS A LOANER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604351June 18, 2014
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES, TIRES:SIDEWALL
THE LOW PRESSURE LIGHT CAME ON AS I WAS TAKING A TRIP OF ABOUT 65 MILES TO MY MOTHERS HOME. I STOPPED AND CHECKED THE TIRES AND HAD TO PUT AIR IN THE TWO TIRES ON THE PASSENGER SIDE OF THE CAR. THE LIGHT DID NOT GO OUT; BUT I THOUGHT THAT MIGHT BE BECAUSE I DID NOT TURN THE CAR OFF SO I CONTINUED THE LAST 3 MILES OF MY TRIP. I PARKED THE CAR AT MY MOTHERS AND VISITED FOR ABOUT 4 HOURS. WHEN I GOT READY TO LEAVE, I WALKED AROUND THE CAR AND CHECKED THE TIRES AGAIN. I DID NOT NOTE ANY PROBLEMS WITH THE TIRES OR THEM BEING LOW; BUT THE LIGHT CAME BACK ON WHEN I STARTED THE CAR. I CONTINUED ON HOME WITH THE INTENTION OF TAKING THE CAR BACK TO MY DEALERSHIP. ABOUT A THIRD OF WAY HOME I HAD THE PASSENGER SIDE REAR TIRE BLOW OUT. THERE IS A WHOLE IN THE OUTSIDE TIRE WALL, AND THE INSIDE TIRE WALL SEPARATED FROM THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597744June 11, 2014
ENGINE, FUEL SYSTEM, GASOLINE
THE LOSS OF POWER INCIDENT OCCURRED ON MAY 27, 2014, WHILE DRIVING 70 MPH IN THE FAST LANE OF THE 405 FREEWAY AT THE INTERSECTION OF THE 405 AND 5 FREEWAYS IN LOS ANGELES, CA. THE FORD C MAX 2013 SUDDENLY DROPPED FROM 70 MPH TO LESS THAN 5 MPH. THE CAR WARNING MESSAGE ON THE DASH READ: "STOP SAFELY". DUE TO THE COURTESY OF THE MANY DRIVERS ON THE FREEWAY AT 7 IN THE MORNING, THE CAR CROSSED 4 TO 5 LANES OF FAST MOVING TRAFFIC, IN A LIMITED OPERATING MODE AT APPROXIMATELY 5 MILES AN HOUR, ENDING AT THE ON-RAMP FOR CARS ENTERING THE FREEWAY. THE CAR WAS STOPPED BUT NOT TURNED OFF. AT THAT POINT THE FUEL HISTORY DISPLAY WAS BLANK FOR THE LAST FIVE MINUTES. AFTER WAITING APPROXIMATELY ANOTHER 5 MINUTES, THE CAR WAS RESTARTED AND APPEARED TO RUN NORMALLY. IMMEDIATELY, THE CAR WAS DRIVEN TO THE NEAREST FORD SERVICE CENTER, GALPIN FORD IN SHERMAN OAKS, CALIFORNIA FOR ASSISTANCE AND DIAGNOSIS. THE GALPIN SERVICE DEPARTMENT COULD NOT LOCATE A COMPUTER CODE THAT RELATED TO THE PROBLEM. AFTER LEAVING GALPIN FORD, THE CAR WAS DRIVEN 350 MILES TO WALNUT CREEK, CA WITH NO POWER ISSUES. THE NEXT DAY, THE SERVICE MANAGER WAS CONTACTED AT WALNUT CREEK FORD (WHERE THE CAR WAS LEASED ON MARCH 27, 2014). THE SERVICE MANAGER THERE INDICATED IF THERE WAS NO COMPUTER CODE FOR THE PROBLEM, NO DIAGNOSIS COULD BE MADE UNTIL THE LOSS OF POWER OCCURRED AGAIN. AS OF JUNE 11, 2014, THE LOSS OF POWER ISSUE HAS NOT RECURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596907June 8, 2014
ENGINE
UNDER NORMAL OPERATING CONDITIONS, MY HUSBAND BUMPED THE IGNITION KEY WITH HIS KNEE AND THE CAR TURNED OFF. HE QUICKLY FIGURED OUT WHAT HAD HAPPENED AND PULLED OVER AND RESTARTED IT AND WE CONTINUED ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595419June 1, 2014
ELECTRICAL SYSTEM
VEHICLE PARKED IN GARAGE OVER NIGHT. DEAD BATTERY. TOWED TO DEALER. COULD NOT FIND A PROBLEM. JUNE 1 VEHICLE PARKED IN GARAGE OVER NIGHT, DEAD BATTERY IN THE MORNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594601May 28, 2014
ELECTRICAL SYSTEM, POWER TRAIN
CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER CARE AND GIVEN A CASE NUMBER. WHEN BATTERY IS DEAD, GEAR SHIFTER CANNOT BE MOVED TO EVEN PUSH THE CAR OUT OF THE CARPORT TO BE TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587639May 11, 2014
STEERING
DRIVING ON THE INTERSTATE FREEWAY AT NIGHT. A LIGHT WARNING OF POWER STEERING PROBLEM CAME ON. EXITED AND WENT TO A TRUCK STOP. RESTARTED CAR BUT THE POWER STEERING DIDN'T WORK. VERY DIFFICULT TO STEER. HAD TO HAVE CAR TOWED. THERE WAS NO APPARENT CAUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568796March 12, 2014
STEERING
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE TRAVELING VARIOUS SPEEDS. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 1,512. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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