Ford C-Max Complaints

510 consumer complaints on file.

#11374650November 14, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED. WARNING LIGHT CAME ON THAT SAYS, STOP SAFELY NOW. THE CAR COMPLETELY LOST POWER ON THE HIGHWAY. I WAS LUCKY BECAUSE THAT PUT ME IN A DANGEROUS SITUATION. FINALLY GOT IT TOWED TO THE DEALERSHIP AND MODULE-ENGINE CONTROL. PCM GET TOO HOT AND THE IGNITION SWITCH. THE CAR HAS BEEN IN AT THE DEALERSHIP SINCE 10.14.20 AND HAS NOT BEEN FIXED AND THERE STILL IS NOT ETA. PART IS ON BACKORDER. THIS CAR HAS BEEN TAG A LEMON AND IT SHOULD NOT BE ABLE TO BE SOLD. I DIDN'T KNOW THIS PRIOR TO PURCHASING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366589October 27, 2020
STRUCTURE:BODY
THE FRONT SPLASH GUARD KEEP BECOMING LOOSE THIS IS THE SECOND TIME IT HAS HAPPENED I HAD TO REPLACE THE FIRST ONE. THE FIRST ONE OCCURRED WHEN I WAS DRIVING ON THE FREEWAY. SECOND TIME I WAS DRIVING ON THE STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365259October 19, 2020
STEERING
TOTAL POWER STEERING LOSS. ISSUE HAPPENED TWICE SINCE OWNING THE CAR . ONCE AT 30,000 MILES AND THE SECOND AT 80,000 MILES.FORD DEALER SAID IT NEEDED A ELECTRIC POWER STEERING RACK & PINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363573October 9, 2020
UNKNOWN OR OTHER
FORD HAS RECALLED MANY CARS/TRUCKS FOR BACKUP CAMERA ISSUES. MY CAR IS NOT PART OF THE RECALL AND HAS HAD MANY ISSUES WITH THE CAMERA WHICH I HAVE MENTIONED TO THE DEALER. I WOULD LIKE YOU TO INCLUDED MY VEHICLE IN THE RECALL AS WELL. THE CAMERA SHOWS A DARK SCREEN AND THEN A MESSAGE APPEARS SAYING IT IS NOT AVAILABLE. I'M ATTACHING THE MOST RECENT INCIDENT WHICH WAS 10/08/2020 & HAPPENED AGAIN NUMEROUS TIMES. I JUST DON'T WANT TO BE STUCK PAYING FOR THIS "REPAIR". THANK YOU KINDLY, BARBARA D. JOHNSON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361725September 29, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING IN NON-ECO MODE, THE VEHICLE FAILED TO MAINTAIN HIGHWAY SPEEDS AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ORIGIN LOCATED AT 6400 N 51ST AVE, GLENDALE, AZ 85301, AND WAS DIAGNOSED WITH A DEFECTIVE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 55,000. *BF*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11360814September 23, 2020
AIR BAGS, VISIBILITY/WIPER
THE PASSENGER-SIDE BOTTOM CORNER OF THE WINDSHIELD HAS BECOME UNGLUED. A GLASS REPAIR SHOP INFORMED US THAT THE FRONT PASSENGER AIR BAD DEPLOYS OFF OF THE WINDSHIELD. IN THE EVENT OF AN ACCIDENT, THE PASSENGER SIDE FRONT AIR BAG MAY NOT FUNCTION PROPERLY, RESULTING IN INCREASED RISK OF INJURY TO THE FRONT SEAT PASSENGER. WE NOTICED THE RIGHT BOTTOM CORNER OF THE WINDSHIELD LIFTING UP WHEN WE WERE CLEANING THE WINDSHIELD FROM THE INSIDE. THE VEHICLE IS BEING TAKEN TO FORD FOR A DIAGNOSTIC EVALUATION, BUT ALL WARRANTIES HAVE EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355556September 17, 2020
STEERING
ELECTRIC STEERING RACK FAILED CAUSING NO POWER STEERING. SYMPTOMS STARTED WITH INTERMITTENT LOCKING. LUCKILY THE VEHICLE WAS AT THE DEALERSHIP TO REPLACE FAULTY HIGH ENERGY BATTERY PACK STILL UNDER WARRANTY. REPROGRAMMING DID NOT CORRECT THE ISSUE. IT APPEARS FORD HAD A RECALL FOR HIGHER PRODUCTION MODELS USING THE SAME RACK BUT NOT FOR C-MAX WHICH HAD LOW PRODUCTION. MAJOR SAFETY HAZARD TO LOSE STEERING CAPABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353500September 7, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
DRIVING ALONG A HIGHWAY HOLDING STEADY SPEED OF 65MPH, THE CAR DISPLAYED A "STOP SAFELY NOW" MESSAGE AND DISABLED THE ACCELERATOR. WE WERE ABLE TO COAST TO A STOP ON THE SIDE OF THE ROAD. THE CAR WOULD TURN ON AND OFF WITH THE PUSH OF THE ON/OFF BUTTON, BUT THE "STOP SAFELY NOW" MESSAGE REMAINED ON THE DASHBOARD ANY TIME THE CAR WAS POWERED ON, AND THE CAR WOULD NOT MOVE. WE CALLED FORD AS WE ARE STILL UNDER WARRANTY; HOWEVER, A TOW TRUCK WOULD HAVE TAKEN APPROX 90 MINUTES, AND I WAS NOT IN A SAFE POSITION, SO I USED A OBDII SCANNER AND APP TO RESET THE FAULT CODES. AFTER THAT THE VEHICLE RESUMED NORMAL OPERATION. THIS IS THE THIRD TIME WE HAVE SEEN THIS ERROR IN THE LAST 18 MONTHS; HOWEVER, THE LAST TIME WAS APPROXIMATELY A YEAR AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353318September 5, 2020
STEERING
AS WITH MANY COMPLAINTS LISTED IN FORUMS OUTSIDE OF THE NHTSA MY 2013 C MAX IS EXPERIENCING THE SAME STEERING ISSUES THAT HAVE BEEN RESOLVED IN OTHER FORD MODELS UNDER RECALL 15S18. THE ELECTRIC STEERING RACK NEEDS TO BE REPLACED AT AN APPROXIMATE COST OF $2,000. ISSUES ARE SCRAPING AND MINOR SEIZING STEERING INTERMITTENTLY WHEN TURNING AND PROGRESSIVELY WORSENING. CURRENTLY NOTING NOISE WHEN LEAVING TURNING THE STEERING WHEEL. NO ISSUES DRIVING STRAIGHT, AT THIS TIME. MANY STATE THEIR STEERING SEIZES COMPLETELY AND CLEARLY I DO NOT WISH THIS TO HAPPEN, PARTICULARLY WITH KIDS IN THE CAR. I HAVE NO ON BOARD SCREEN ERRORS ILLUMINATING AT THIS POINT AND HAVE VALID FEAR OF DRIVING THE VEHICLE. THIS CAR AND OTHERS SHOULD BE COVERED UNDER THE 15S18 RECALL AND WHY OTHERS ARE COMPLAINING OUTSIDE OF NHTSA I DON'T KNOW BUT THIS AFFECTS MANY MORE CARS THAN LISTED IN THE ORIGINAL RECALL. I AM REQUESTING THIS VEHICLE BE INCLUDED IN RECALL 15S18 BEFORE DEATH OCCURS. THIS ISSUE BEGAN IN WINTER AND HAS PROGRESSED. 40,000 MILES ON CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351379August 26, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WARNING LIGHT WITH AN ENGINE AND WRENCH APPEARED FOR 24 HOURS. WRENCH DISAPPEARED AND THEN THE ENGINE. DEALER INSISTED THE CAR FIXED IT SELF AND LATER CLAIMED THEIR TESTER SHOW NO PROBLEM. DEALER WAS USING A GENERIC TESTER WHICH IS NOT DESIGNED FOR HIGH VOLTAGE BATTERY SYSTEM. 'HYBRID/EV BATTERY BALANCING CIRCUIT STUCK' REFLECTED ON A PERSONAL NEWER MODEL ENGINE TESTER. THIS BATTERY IS WARRANTED FOR 100,000 MILES. DEALER NOT USING THE CORRECT TYPE OF ENGINE TESTER BASED ON THE TYPE OF BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351080August 25, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD HIGH PITCH WINING SOUND WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE LIGHT WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RACE FORD LOCATED AT 436 W 250 N WARSAW IN. WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351085August 25, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE A WINING TYPE NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE WARNING LIGHT WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349592August 15, 2020
UNKNOWN OR OTHER
WHEN I TURNED OFF MY CAR. MY RADIO WOULD NOT SHUT OFF NO MATTER WHAT I DID. THIS IN TURN DRAINED MY BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349125August 13, 2020
WHEELS
CAR WAS MAKING "WHOO-WHOO" LOW PITCHED NOISE FROM REAR THAT INCREASED IN FREQUENCY AS SPEED OF CAR INCREASED. WHEEL BEARING RIGHT REAR WHEEL NEED TO BE REPLACED AT 101K MILES AND LEAKING SHOCK FOR SAME WHEEL -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344265August 10, 2020
ELECTRICAL SYSTEM, ENGINE
WHEN PARKING OR STOPING, TURNING THE KEY OFF, REMOVING THE KEY THE ENGINE WILL KEEP RUNNING. THIS WAS REPORTED TO FORD UNDER WARRANTIES. THIS IS EASY TO CATCH IN A CLOSED GARAGE BUT IMPOSSIBLE TO DETECT OUTSIDE (NO NOISE WHEN WALKING AWAY FROM CAR) 6 TIMES IN THE LAST 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344223August 9, 2020
STRUCTURE:BODY
MY DOOR LATCHES BROKE FOR SECOND TIME, IN TWO YEAR. FORD SAY IT IS MY PROBLEM, BECAUSE REPAIRS WERE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343463August 5, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE LOSS MOTIVE POWER WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED FIVE TIMES. THE CONTACT TOOK THE VEHICLE TO SUNBURY MOTORS FORD (945 N 4TH ST, SUNBURY, PA 17801) AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE REPAIRED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343238August 4, 2020
STEERING
BACKED OUT OF DRIVEWAY TO DRIVE TO A SPOT ON THE CUL DE SAC. STARTED TO PULL UP TO THE CURB AND COULD NOT TURN THE WHEEL. SAW A LIGHT THAT SAID SERVICE POWER STEERING SOON. NO WARNING UNTIL POWER STEERING STOPPED COMPLETELY. GOT STOPPED JUST A COUPLE OF FEET FROM THE LIGHT POST. FORD CHARGED $2200.00 TO FIX. CAR HAS JUST OVER 50,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340658July 21, 2020
STRUCTURE:BODY
TRUNK RANDOMLY OPENING BY ITSELF EVEN WHEN KEYS ARE NOT CLOSE BY. SO FAR HAS ONLY HAPPENED WHEN IT IS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340419July 20, 2020
STEERING
TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT STATED WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT STEERING SYSTEM ERROR - STEERING FAULT SERVICE NOW WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HALEY FORD RICHMOND LOCATED AT 10724 JEFFERSON DAVIS HWY, RICHMOND, VA 23237, (804) 748-2253, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 33,370.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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