Ford C-Max Complaints (2013)

237 consumer complaints on file.

#10983787May 5, 2017
SERVICE BRAKES
TODAY, I WAS PARKED ON THE SIDE OF THE ROAD IN A RESIDENTIAL AREA WITH THE ENGINE TURNED OFF. I CHECKED MY PHONE, ANSWERED A TEXT, AND THEN STARTED THE CAR. AS SOON AS I STARTED THE CAR, THE CAR ROLLED BACKWARD - EVEN WHEN I HAD MY FOOT COMPLETELY PRESSED VERY HARD ON THE BRAKE PEDAL (I PANICKED BECAUSE HAVING MY FOOT ON THE BRAKE DID NOT PREVENT ME FROM ROLLING BACKWARD). THE CAR DID NOT STOP ROLLING BACKWARD UNTIL I HIT THE CEMENT BARRIER ON THE CURB, BECAUSE IT PREVENTED ME FROM CONTINUING TO ROLL BACKWARD. I WAS THEN ABLE TO PUT THE CAR IN DRIVE AND THEN I DROVE OFF. THIS IS THE FIRST TIME THAT IT HAS HAPPENED. THE STREET I WAS ON WAS SLIGHTLY AT AN INCLINE - IT WAS NOT A STEEP HILL BUT THERE WAS A SLIGHT INCLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980119April 24, 2017
STEERING
TL* THE CONTACT OWNED A 2013 FORD C-MAX. WHILE DRIVING 60 MPH, THE SERVICE ADVANCE TRACK INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME INOPERABLE. THE VEHICLE CRASHED INTO A DIVIDER. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT SUSTAINED INJURIES TO THE LEFT KNEE AND LOWER BACK, AND BURNS TO THE FOREARM. THE PASSENGER SUSTAINED A SPRAINED LEFT ANKLE AND WRIST, AND BURNS TO THE RIGHT SIDE OF THE BODY. MEDICAL ATTENTION WAS REQUIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10971029April 6, 2017
POWER TRAIN
CAR STOPPED WORKING WHILE IN MOTION ON BUSY STREET DUE TO SPONTANEOUS TRANSMISSION FAILURE. THIS FAILURE IS THE SUBJECT OF AT LEAST THREE FORD TSB'S. I HAD NOT RECEIVED ANY NOTIFICATIONS FROM FORD REGARDING THESE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970452April 4, 2017
STEERING
2013 CMAX SHOULD BE INCLUDED IN THE 2014 CMAX STEERING BOX RECALL. SAME ISSUE IS HAPPENIG... LOSS OF POWER STEERING, HARD TO CONTROL AT TIMES, CAR WOBBLES WHEN SWITCHING LANES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970477April 4, 2017
STEERING
STEERING HAS BEEN HARD TO CONTROL. PROBLEM STARTED WHEN SWITCHING LANES - WE NOTICED A WOBBLE WHEN GOING FROM ONE LANE TO ANOTHER. TURNING THE WHEEL AT LOW SPEEDS YOU CAN CLEARLY HEAR GRINDING / SLIPPING IN THE STEERING COMPONENTS. FEEDBACK TO THE WHEELS HAS BEEN INCREASINGLY MORE JERKY. TODAY, POWER STEERING COMPLETELY WENT OUT. THIS APPEARS TO BE A PROBLEM MANY ARE HAVING WITH MANY COMPLAINTS ON THIS WEBSITE AND OTHERS. FORD SHOULD COVER THIS ISSUE AS A RECALL BECAUSE LOSING STEERING CONTROL ON THE HIGHWAY WOULD BE EXTREMELY DANGEROUS TO OWNERS OF THE 2014 C-MAX AS WELL AS OTHERS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960199March 12, 2017
ELECTRICAL SYSTEM
WHEN VEHICLE IS LOCKED, WINDOWS WILL ROLL DOWN BY THEMSELVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955399February 18, 2017
WHEELS
A GRINDING, WHINING NOISE DEVELOPED AT ABOUT 66,000 MILES. BECAUSE IT WAS A ROAD NOISE AND I WAS TOLD BY THE DEALERSHIP THAT I WOULD SOON NEED NEW TIRES, I REPLACED THE TIRES. THE NOISE CONTINUED AND I WENT BACK TO THE TIRE DEALER WHO INSPECTED THE CAR AND INFORMED ME THAT THE DRIVER'S SIDE REAR WHEEL BEARING NEEDED REPLACEMENT. I REPLACED THE WHEEL BEARING AND NO MORE NOISE. I WAS TOLD IF I CONTINUED DRIVING WITH THAT PART I WOULD HAVE SHORTLY LOST MY WHEEL AND THE CAR WOULD HAVE BEEN OUT OF CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954262February 13, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THE REAR INTERIOR PASSENGER SIDE DOOR PANEL WAS LOOSE AND CAUSED THE DOOR NOT TO OPEN CORRECTLY. THE DEALER DIAGNOSED THAT THE DOOR PANEL NEEDED REPLACEMENT. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953701February 9, 2017
ELECTRICAL SYSTEM
VECHILE AND ELECTRICAL COMPONENTS DO NOT SHUT OFF WHEN IGNITION IS TURNED OFF AND KEY REMOVED. RADIO VOLUME CAN NOT BE TURNED DOWN CREATING A DISTRACTION WHILE DRIVING. CAR BATTERY DEAD AFTER SEVERAL HOURS. NHTSA CAMPAIGN ID #: 15V436000 IS FOR SAME PROBLEM ON LIKE CARS, BUT NOT FOR THIS PARTICULAR MANUFACTURING DATE. (NOT A VECHILE CONDITION, BUT AS LUCK WOULD HAVE IT, I WAS STRANDED IN BELOW FREEZING BLIZZARD CONDITIONS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949880February 6, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. WHILE DRIVING 70 MPH, THE STOP VEHICLE NOW INDICATOR ILLUMINATED. THE VEHICLE BEGAN TO LOSE POWER AND SLOWED TO A STOP WITHIN 200 YARDS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,163. UPDATED 05/16/17*LJ UPDATED 05/26/2017 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940297January 7, 2017
SEAT BELTS
LEFT REAR PASSENGER SEAT BELT WILL NOT BUCKLE. WILL NOT LOCK. GRANDSON USE TO SIT IN THAT POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939125January 2, 2017
STRUCTURE:BODY
FORD HAS YET TO PROVIDE DEALERS WITH PARTS TO REPAIR RECALLED DEFECTIVE DOOR LATCHES IN THIS VEHICLE. THE RECALL NOTICE SAYS FORD HAS KNOWN ABOUT THIS ISSUE SINCE AT LEAST FEBRUARY 2015 - NEARLY TWO YEARS AGO - AND ISSUED THE FORMAL RECALL NOTICE IN SEPTEMBER 2016. ARE THEY MAKING ANY EFFORT TO RESOLVE THIS? IT WOULD SEEM A MECHANICAL FIX LIKE THIS SHOULD NOT TAKE MONTHS OR YEARS TO RESOLVE - ESPECIALLY ON A CAR WHICH HAS HAD RELATIVELY LIMITED SALES. I HOPE YOU WILL CHECK ON THIS AND URGE FORD TO PROMPTLY MAKE THE PROMISED FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937174December 22, 2016
ELECTRICAL SYSTEM
I DRIVE WITH MY CMAX ENERGI APPROXIMATELY 10 MILES WITH IN WINTER WITH HEAT SET TO 68F. PARKED AT DESTINATION AND RESTARTED APPROXIMATELY 2 HOURS AFTER. WHILE IN TRANSIT TO DESTINATION AN ORANGE WRENCH DISPLAYED ON VEHICLE. NO ISSUE OCCURRED. UPON RESTARTING A RED TRIANGLE ALONG WITH WRENCH DISPLAYED UPON ATTEMPTING TO START. THE VEHICLE DID NOT START. I HAD IT TOWED TO DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935509December 15, 2016
ELECTRICAL SYSTEM
12 VOLT BATTERY KEEPS GOING DEAD RENDERING CAR INOPERABLE AND STRANDING DRIVER. CAR HAS BEEN RETURNED TO DEALER SEVERAL TIMES AND PROBLEM HAS NOT BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926131November 15, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE DOOR LATCH FAILED AND THE DOOR WAS DIFFICULT TO OPEN AND CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE DEALER AND MANUFACTURER WERE CALLED ON MULTIPLE OCCASIONS AND STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE FAILURE MILEAGE WAS 26,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924631November 7, 2016
STRUCTURE:BODY
THE REAR HATCH BECOMES UNLATCHED WHEN A BUMP IN THE ROAD, EVEN A SMALL RAISED ONE, IS DRIVEN OVER. I HAVE INFORMED THE LOCAL DEALER OF THIS. THE HATCH DOOR DOES NOT FULLY UNHINGE TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916481October 17, 2016
ELECTRICAL SYSTEM
WE PURCHASED THIS CAR USED IN SEPTEMBER, 2016 AND IT HAD 33,000 MILES ON IT. ONE WEEK AFTER WE BOUGHT IT WE RETURNED TO THE CAR FROM DINNER AND FOUND IT WOULDN'T START. HAD IT JUMPED AND CONTINUED ON OUR WAY. ONE WEEK AGO WE WENT TO START THE CAR AFTER IT SAT IN THE DRIVEWAY OVERNIGHT AND THE SAME THING: BATTERY WAS DEAD. WE HAD IT JUMPED. THIS MORNING, AFTER SITTING IN THE DRIVEWAY OVERNIGHT, IT WOULDN'T START AGAIN, BATTERY DEAD. THIS IS THE THIRD TIME IN JUST OVER A MONTH OUR BATTERY HAS GONE DEAD. THIS SITE IS FULL OF REPORTS OF THIS HAPPENING, AND FORD DEALERS ARE UNABLE TO FIX THE PROBLEM. WHY HASN'T THIS CAR BEEN RECALLED? FORD NEEDS TO OFFER REPLACEMENT VEHICLES TO ANYONE UNFORTUNATE ENOUGH TO HAVE PURCHASED ONE OF THESE LEMONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915546October 12, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. WHEN CHARGING THE VEHICLE, THE OUTLET LOCATED IN THE WALL MELTED AND THE SIDE OF THE CORD USED TO CHARGE THE VEHICLE, WHICH PLUGGED INTO THE WALL, ALSO MELTED. THE VEHICLE WAS UNABLE TO BE CHARGED. THE DEALER WAS INFORMED OF THE FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908346September 21, 2016
STEERING
DRIVING ON I-40, ABOUT 150 MILES FROM MY DESTINATION ON JULY 31, 2016, THE "SERVICE POWER STEERING SOON" LIGHT CAME ON IN THE CAR. I FINISHED THE DRIVE HOME WITH NO PROBLEM AND TURNED THE CAR OFF TO UNLOAD IT. WHEN I RE-STARTED IT, THE CAR REPORTED A COMPLETE STEERING FAILURE, AND THE POWER STEERING ASSIST SIMPLY QUIT. I LOOKED ONLINE AND SAW THAT THIS HAS BEEN A CONSISTENT PROBLEM WITH THE FORD STEERING SYSTEM IN THE C-MAX AND OTHER MODELS. I ARRANGED TO HAVE THE ISSUE EXAMINED & REPAIRED AT MY LOCAL FORD DEALER. I DROVE THE CAR THERE, WITH EXTENSIVE EFFORT REQUIRED TO TURN THE WHEEL. THE DEALER DETERMINED THAT THE STEERING UNIT HAD FAILED, WITH APPROXIMATELY 35,000 MILES ON THE VEHICLE. MY COST WAS APPROXIMATELY $1880, AND I DO HAVE THE RECEIPT. FORD REFUSED TO ACKNOWLEDGE THIS AS A MANUFACTURER'S DEFECT AND I WAS FORCED TO PAY THE FULL AMOUNT. I BELIEVE THIS KNOWN DEFECT CREATES AN UNSAFE SITUATION. 1. FORD SHOULD BE HELD RESPONSIBLE TO FIX THIS DEFECT AS IT IS FAR MORE COMMON THAT ACCEPTABLE, AND 2. THEY SHOULD CHANGE WHAT HAPPENS TO A CAR WHEN THE PROBLEM IS DETECTED. HAD I NOT HAD A LOT OF STRENGTH, I COULD HAVE GOTTEN INTO AN ACCIDENT TRYING TO GET IT IN FOR REPAIR. THE SYSTEM WORKED JUST FINE FOR 150 MILES, SO THERE WAS NO REAL ISSUE STOPPING THE STEERING ASSIST...UNTIL I TURNED IT OFF AND THEN THE CAR DISABLED ITS STEERING. FORD SHOULD NOT BE ALLOWED TO LET THE CAR CONTINUE TO DRIVE AFTER THE CAR SELF-DISABLES ITS POWER STEERING. IT WAS ONLY SELF-DISABLED AFTER I SHUT IT OFF, SO IT WAS ACTUALLY STILL SAFELY DRIVEABLE, BUT THE CAR'S COMPUTER APPARENTLY DECIDED TO CREATE THE DANGEROUS SITUATION BY SHUTTING OFF THE EPAS SYSTEM COMPLETELY, YET LEAVE THE CAR DRIVABLE. PLEASE INVESTIGATE THIS FAILURE AND COMPEL FORD TO ADDRESS THE STEERING UNIT FAILURE ISSUE AND REIMBURSE THOSE OF US WHO HAVE BEEN FORCED TO PAY FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904811September 8, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE 120 VOLT, 12 AMP CHARGE CORD THAT CAME WITH MY CAR (FORD PART NO. FM58-10B706AC) IS OVERHEATING CREATING A FIRE HAZARD. THE END OF THE CORD THAT PLUGS INTO THE WALL HAS MELTED AND THE PLUG HAS LEFT BURN MARKS ON THREE DIFFERENT ELECTRICAL OUTLETS ON MY HOUSE WHERE I PLUG THE CAR IN TO CHARGE. PHOTOS OF THE MELTED CORD AND OUTLET BURN MARKS ARE ATTACHED. THERE IS A DESIGN FLAW IN THAT THE CONTROL UNIT BUILT INTO THE CORD IS TOO HEAVY AND PULLS THE PRONGS FROM THE OUTLET AND IF A PRONG IS ONLY PARTIALLY PLUGGED INTO THE OUTLET IT DRAWS MORE CURRENT THAN THE CORD CAN HANDLE. FORD IS AWARE OF THE PROBLEM AND ADVISED (FORD EV HELP LINE 1-800-392-3673) THAT THE CORD SHOULD NOT BE LEFT HANGING IN MID-AIR AND NEEDS TO BE PROPPED UP WHEN PLUGGED IN. THOSE INSTRUCTIONS ARE NOT IN THE OWNERS MANUAL OR ON THE CORD, NOR WERE THEY COMMUNICATED TO CMAX ENERGI OWNERS. FORD ASSERTS THAT THE CORD IS NOT COVERED BY ITS EXTENDED 8-YEAR, 80,000 MILE WARRANTY FOR ELECTRICAL COMPONENTS FOR THE CMAX ENERGI, SO THIS PART IS NOW OUT OF WARRANTY. IT IS VERY EXPENSIVE (I WAS QUOTED $975 BY FORD TO REPLACE THE CORD). THUS IT IS HIGHLY LIKELY THAT OWNERS WILL DEFER REPLACING THE CORD AND KEEP USING IT, BECAUSE IT STILL WORKS EVEN THOUGH THE PLUG IS PARTIALLY MELTED. THIS CORD IS HIGHLY LIKELY TO RESULT IN FIRES AND MAY BE RESPONSIBLE FOR THE TWO CMAX ENERGI GARAGE FIRES IN FLORIDA I READ ABOUT IN THE PRESS LAST MONTH. I AM HAPPY TO PROVIDE MORE INFORMATION IF YOU WANT TO CONTACT ME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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