Dodge Ram Complaints (1997)

1,130 consumer complaints on file.

#739669January 20, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
PLEASE DELETE ODI #739665. THIS IS THE REVISED COMPLAINT. THE FIRST REPAIR TO THE ACCELERATOR STICKING WAS DONE AT THE CADILLAC TRUCK CENTER IN CADILLAC, MICHIGAN. THE LAST TWO REPAIRS WERE DONE AT BONNEY MOTOR SALES IN LAKE CITY, MICHIGAN. I NOTIFIED DODGE CORPORATE HEADQUARTERS IN AUBURN HILLS, MICHIGAN, OF THIS PROBLEM IN NOVEMBER OF 1999, AND THEY RESOLVED THIS BY "PAYING FOR THE REPAIRS." MY CONTACT PERSON AT THAT TIME WAS [XXX]. AT THAT TIME MY TRUCK HAD 56,000 MILES ON IT. THE LAST TIME I WROTE THEM A LETTER IT WAS DATED JANUARY 5, 2001, AND ALSO SENT THEM THE BILL IN THE AMOUNT OF $86.63 FOR ANOTHER REPAIR (#3) AT 73,000 MILES. WE DID GET A RESPONSE FROM THAT LETTER LAST WEEK. HER NAME WAS [XXX] AND HER PHONE NUMBER WAS [XXX]. SHE INFORMED ME THAT CHRYSLER WAS NOT GOING TO COVER THIS BILL AND IF I HAD A PROBLEM WITH IT, I SHOULD GET AHOLD OF BONNEY MOTOR SALES THAT DID THE WORK ON THE TRUCK. SHE TOLD ME THAT CHRYSLER IS NOT RESPONSIBLE FOR DEALERSHIP WORK. THE MAIN CONCERN I HAVE OVER THIS IS THE SAFETY ISSUE. WHEN THE ACCELERATOR STICKS, I HAVE TO PUT THE TRUCK INTO NEUTRAL AND WAIT FOR THE ACCELERATOR TO COME DOWN. I HAVE ALREADY GONE THROUGH A RED LIGHT BECAUSE OF THIS PROBLEM AND HAVE HAD SEVERAL OTHER NEAR-MISS ACCIDENTS. PLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS. I WOULD LIKE TO GET THIS RESOLVED. THANK YOU. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878567January 19, 2001
WHEELS:LUGS/NUTS/BOLTS/STUDS
2 WHEEL LUGS BROKE, AND 2 WERE LOOSE AND FELL OFF AFTER BEING TORQUED TO SPECIFICATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739582January 18, 2001
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
SIDE MIRRORS FOLD BACK AT HIGHWAY SPEEDS, IMPOSSIBLE TO KEEP ADJUSTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878298January 17, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPS INTO NEUTRAL WHEN GOING UP AN INCLINE. DEALER HAS INSPECTED VEHICLE, AND HAS NOT BEEN ABLE TO REPAIR IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878373January 17, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS FIFTH TIME THAT HIS VEHICLE HAS BEEN IN REPAIR SHOP FOR TRANSMISSION. WHEN SHIFTING GEARS THERE IS A CLUNKING NOISE, AND THERE IS LEAKING UNDERNEATH. DEALERSHIP IS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878379January 17, 2001
AIR BAGS:FRONTAL
WHILE TRAVELING ABOUT 45MPH DRIVER HIT A TREE AND ROLLED, THE AIRBAGS DID NOT DEPLOY IN THIS ACCIDENT, CONSUMER SUSTAINED INJURIES IN ACCIDENT. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#878123January 12, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SUSPENSION:FRONT
WHILE BRAKING, VEHICLE WILL NOT STOP, DEALER STATES BRAKES ARE WITHING SPECIFICATION. FRONT TIRES KEEP WEARING, DEALER CAN NOT FIND REASON FOR WEAR. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877887January 10, 2001
STEERING
WHILE TRAVELING AT 40 MPH VEHICLE LOST STEERING . CONSUMER DEPRESSED BRAKES TO STOP VEHICLE. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877719January 9, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL GUAGE WAS INOPERABLE AND MISREAD AMOUNT OF FUEL IN VEHICLE. DEALER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877722January 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
TRANSMISSION COOLING LINE WHICH CONNECTS TO RADIATOR HAS NO CIRCULATION. THIS CAUSES VEHICLE TO OVERHEAT, DAMAGING TRANSMISSION. CONSUMER HAS CONTACTED DEALER. PLEASE RPROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738905January 6, 2001
TRAILER HITCHES
THE TRAILER HITCH DEVELOPED TWO INCH CRACKS IN THE METAL AT THE 90 DEGREE BEND WHERE THE HITCH BOLTS TO THE TRUCK. THE CRACKS ARE ON BOTH LEFT AND RIGHT SIDES STARTING AT THE REAR. A RECALL HAS BEEN MADE FOR 1998 TRUCKS BUT NOT 1997. THIS DEFECT CAN CAUSE A TOTAL DISCONNECTION OF THE TOWED TRAILER SINCE SAFETY CHAINS ARE ALSO ATTACHED TO THE HITCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877386January 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
CONSUMER NOTICED A LEAK AROUND TRANSMISSION COOLING LINE THAT SPILLED INTO RADIATOR. THIS WAS SAME EXACT PROBLEM AS STATED IN MANUFACTURER'S RECALL 722 FOR TRANSMISSION COOLING LINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877185December 29, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, PARKING BRAKE
POWER STEERING AND BRAKES WENT OUT AT THE SAME TIME WHILE DRIVING, NO ACCIDENT. TRIED TO USE EMERGENCY BRAKE , DID NOT WORK EITHER. CONSUMER USED GEARS TO STOP VEHICLE. REPAIRED, DODGE WILL NOT REIMBURSE BECAUSE REPAIR NOT DONE AT DODGE DEALER. *AK DEALER REPLACED STEERING PUMP AND HET ASSEMBLY FOR EMERGENCY BRAKE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738337December 27, 2000
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
INOPERABLE SAFETY LATCH WAS INOPERABLE, AND HAS BEEN. HOOD FLEW OPEN TO 90 DEGREES, AND CAUSED LOSS OF ROAD VISION. I HAD JUST CHECKED FLUID LEVELS AND CLOSED HOOD AT HOME. I DROVE TO A LOCAL MARKET, AND WAS RETURNING ON A SURFACE STREET NEAR MY HOME, WHEN THE HOOD UNEXPECTEDLY OPENED. I NOTICED THAT WHEN I PERFORM MY PERIODIC MAINTENANCE, AND I RELEASE THE HOOD, I CAN OPEN HOOD WITHOUT RELEASING THE SECONDARY LATCH. NOW I KNOW THE CONSEQUENCES OF THIS, BUT LUCKILY I WASN'T INJURED. BUT, MY INSURANCE COMPANY MUST PICK UP THE TAB AT THE EXPENSE OF ALL POLICY HOLDERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738355December 27, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
REPAIRS WERE MADE TO THE TRANSMISSION OF THIS VEHICLE DUE TO WHINING NOISE FROM COLD TRANSMISSION WHEN IN REVERSE. SYMPTOMS AND REPAIRS PERTAIN TO TECHNICAL SERVICE BULLETINS 21-08-99 AND 21-11-97 REV. A. REPAIR SHOP IS DOING QUITE A NUMBER OF THESE REPAIRS. REPAIR COST $500 AND 4 DAYS OF DOWN TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737941December 18, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ALL THREE HAVE BEEN IN TO THE DEALER REGARDING THE SAME EXACT CONCERN. DIFFERENT DRIVERS OPERATE EACH OF THESE VEHICLES. THIS WILL BEE THE SECOND TIME THIS VEHICLE WILL BE GOING BACK TO THE DEALER FOR THE SAME REPAIR. WE ARE CONCERNED ABOUT ALL LIKE VEHICLES HAVING THE SAME CONCERN. WITH THE REAR BRAKES GETTING SEVERELY OUT OF ADJUSTMENT LIKE THEY DO WITH THESE VEHICLES IT IS VERY POSSIBLE THAT A CRASH OCCURS DURING A PANIC STOP DUE TO THE VEHICLE SWERVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876514December 14, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TORQUE CONVERTER BURNED, TRANSMISSION WAS SLIPPING, BUT DEALER REFUSED TO FIX THE PROBLEM. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876483December 13, 2000
AIR BAGS:FRONTAL
CONSUMER HAD A HEAD-ON COLLISON, AND AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED SOME INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#737520December 8, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
PREMATURE FAILURES ON TRANSMISSION ON DODGE RAM PICKUPS 1995-1997. REDESIGNED PARTS BY DODGE BECAUSE OF KNOW FAILURE RATE LEADS TO HIGH DOLLAR REPAIRS BECAUSE OF PART COMPATIBLITY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875758November 30, 2000
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), TIRES, SUSPENSION:FRONT
CONSUMER HAD PROBLEMS WITH FRONT END/STEERING. VEHICLE HAD A 60,000 MILE WARRANTY. DEALER DROVE VEHICLE & SAID IT WAS FINE. ON APRIL 5, 2000, DEALER SAID FRONT END NEEDED TO BE REPLACED. STEERING GEAR BOX, AND 4 TIRES HAD TO BE REPAIRED TO PASS INSPECTION. CONSUMER HAS PUT OUT $839 THE FIRST TIME & NOW STEERING BOX IS LEAKING WHICH COST $900. DEALER DIDN'T SEEM TO KNOW WHAT REAL CAUSE WAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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