Dodge Ram Complaints (2010)

901 consumer complaints on file.

#10560230January 16, 2014
STEERING
WE RECEIVED A RECALL NOTICE FOR THIS VEHICLE IN DECEMBER, WITH REGARD TO THE LEFT TIE ROD BALL STUD ON THE TRUCK. IT SAID THAT THE PART COULD FRACTURE AND CAUSE LOSS OF CONTROL/CRASH WITHOUT WARNING. WE WERE DIRECTED TO CALL THE DEALER JANUARY 6 TO ARRANGE REPAIR. ON JANUARY 6, CRYSTAL CHRYSLER IN CATHEDRAL CITY SAID THEY DIDN'T HAVE THE PARTS AND TO CALL BACK IN A WEEK OR SO. WE CALLED AGAIN TODAY (JANUARY 16), AND THEY STILL DO NOT HAVE PARTS. THE NEXT-CLOSEST DEALERSHIP (IN YUCCA VALLEY, CA) SAID IT WOULD BE AT LEAST A MONTH. WHEN WE CALLED DODGE, THEY SAID THAT DEALERSHIPS COULD ONLY ORDER ONE EACH WEEK, WHICH HAS NOW BEEN RAISED TO THREE EACH WEEK. THIS RECALL COVERS ALL DODGE TRUCKS MADE BETWEEN 2008 AND 2012. THAT IS ABSOLUTELY RIDICULOUS. WHO IS RESPONSIBLE IF ONE OF US LOSES CONTROL DUE TO A FRACTURE? WE HAUL HAY WITH THIS TRUCK, AS WELL AS A LARGE HORSE TRAILER. THIS TRUCK IS SUPPOSED TO BE THE TOP OF THE LINE FOR DODGE. HOW LONG CAN DODGE MAKE US WAIT FOR A REPAIR? I THINK WE HAVE ALREADY PASSED "REASONABLE" AND "TIMELY" WITH THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559766January 14, 2014
STEERING
I RECEIVED A RECALL N49/NHTSA 13V-529 LATE LAST YEAR STATING THAT ON JANUARY 6 I COULD CONTACT MY DEALER FOR A REPLACEMENT OF THE LEFT TIRE ROD BALL STUD, BECAUSE IT MAY FRACTURE AND CAUSE LOSS OF DIRECTIONAL CONTROL. I ATTEMPTED TO CONTACT THE DEALER "WHITES ENERGY MOTORS" GILLETTE, WY ON JANUARY 6, AND THEY STATED THAT THEY COULDN'T HELP ME UNTIL JANUARY 15TH. I CONTACTED "WHITES ENERGY MOTORS" AGAIN ON JANUARY 13TH TO SCHEDULE AND OIL CHANGE, AT THAT TIME I ASKED ABOUT THE RECALL, AND IF I COULD GET THAT SCHEDULED AS WELL. THEY STATED THAT "THEY COULD TAKE A LOOK AT THE VEHICLE TO SEE IF IT REQUIRED THE RECALL REPAIR BUT IT WOULD BE QUITE A WAYS OUT, BECAUSE "THEY WOULD ONLY ALLOW US TO ORDER ONE PART PER WEEK". IF THIS IS A SAFETY ISSUE, WHO AND WHY CAN THIS DEALER ONLY ORDER ONE PART PER WEEK? THIS AREA HAS MANY, MANY RAM TRUCKS OF ALL SIZES IN THE MODEL YEAR THAT MEETS THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559770January 14, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND CONTACTED THE DEALER, WHO STATED THAT THE REMEDY PART WOULD NOT BECOME AVAILABLE UNTIL APRIL. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559751January 13, 2014
STEERING
MAKING A SHARP LEFT TURN AFTER STOP HEARD GRINDING NOISE FROM FRONT THEN WHEN GOING INTO CURVE LEFT TIE ROD FAILED CAUSING ONE WHEEL TO TURN AND THE OTHER NOT CAUSING THE TRUCK TO SHAKE VIOLENTLY AND TO GO OFF THE ROAD. THIS WAS A RECALL DONE IN DECEMBER 2012 BY WESTBURY JEEP. THEY WOULD NOT WARRANTY THIS . TOTAL COST FOR NEW RIM ,NEW TIRE, TIE ROD, LABOR, AND TOW $1600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559135January 9, 2014
POWER TRAIN
I HAVE BEEN WAITING OVER 7 MONTHS FOR A RECALL FIX ON THE REAR AXLE PINION NUT. I AM BEING TOLD REPEATEDLY THAT THE PARTS ARE UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559078January 8, 2014
STEERING, SUSPENSION, UNKNOWN OR OTHER
THERE WAS A HORRIBLE DEATH WOBBLE IN THE FRONT END. THE TRUCK HAD TO BE BROUGHT ALMOST TO A COMPLETE STOP IN ORDER TO REMEDY THIS EVENT. THIS IS BEYOND UNSAFE. IT IS NOT ONLY UNSAFE FOR MY FAMILY IT IS A DANGER TO OTHERS ON THE ROAD. BUYING A $50,000 + TRUCK SAFETY FOR MY FAMILY WAS NOT A CONCERN, I WAS HIGHLY MISTAKEN. MY FEAR IS NOT ONLY FOR MY FAMILY BUT FOR THE OTHER MOTORIST ON THE ROAD. WE HAD STOPPED DRIVING THE TRUCK UNLESS THERE IS A MAJOR NEED, YET WE CONTINUE TO MAKE OUR $850.00 A MONTH PAYMENTS FOR OUR YARD ORNAMENT, BECAUSE THAT IS WHAT WE AGREE TO DO. AT 42,333 MILES WE HAD THE FRONT END WORKED ON HOPING TO FIX THE PROBLEM THE TEMPORARY REPAIR LASTED UNTIL WE REACHED 68,482 MILES AND ITS BACK!! SO LIKE I SAID IT SITS IN OUR DRIVEWAY IN THE LAST 4 MONTHS THAT TRUCK HAS ONLY DRIVEN 256 MILES. THIS IS NOT ACCEPTABLE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558786January 7, 2014
FUEL/PROPULSION SYSTEM
WHEN I FILL THE TANK AND USE THE HANDLE'S CLASP AT THE PUMP, GAS OVERFILLS AND SPILLS. DOESN'T MATTER WHAT GAS STATION OR PUMP. I HAVE TO LISTEN FOR THE FILL SOUND TO CHANGE AND STOP IT EARLY. TOOK TO DEALERSHIP AND THEY SAID A BAD INLET CHECK VALUE. SAID I NEED A NEW GAS TANK. I HAVE WARRANTY WITH A 100 DEDUCTIBLE BUT I SHOULD NOT HAVE TO PAY THIS SINCE THIS IS A KNOWN PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558803January 7, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER INFORMED THE CONTACT THAT THEY ONLY RECEIVE ONE PART A WEEK FROM THE MANUFACTURER. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558891January 7, 2014
SUSPENSION
CHRYSLER HAS SENT OUT A RECALL NOTICE ON THIS VEHICLE STATING THE PARTS TO FIX IT WOULD BE AVAILABLE JAN 6, 2014. AFTER CONTACTING THE DEALERSHIP, I WAS TOLD CHRYSLER HAS LIMITED THEM TO HOW MANY PARTS THEY COULD ORDER A DAY TO FIX THE RECALL. I WAS PUT ON A LIST WITH NO GUARANTEE OF WHEN THE RECALL COULD BE FIXED OR SCHEDULED. THE PROBLEM STATES ON THE RECALL THAT THIS PART BREAKAGE COULD CAUSE LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. I'M FILING A COMPLAINT IN THAT CHRYSLER IS FAILING TO REPAIR THIS RECALL IN A REASONABLE AMOUNT OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558597January 6, 2014
ENGINE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH HE HEARD A LOUD NOISE NEAR THE FRONT DRIVER'S WHEEL. THE CONTACT WAS ABLE TO DRIVE HIS VEHICLE HOME. HE INSPECTED THE VEHICLE, THERE WAS A CRACK ON THE FRONT DRIVER'S SIDE ROTATOR AND THE CALIPER FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558609January 6, 2014
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER:13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2013. THE MANUFACTURER WAS CONTACT AND STATED THAT THE PARTS FOR THE RECALL WERE NOT EXPECTED TO ARRIVE UNTIL APRIL 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558640January 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED AN ABNORMAL NOISE FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE HVAC RECIRCULATION DOOR ACTUATOR WOULD NEED TO BE REPLACED. THERE WAS A MANUFACTURER'S RECALL FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558667January 6, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
IT IS -15 DEGREES FAHRENHEIT TODAY IN WISCONSIN AT NOON. SOMETHING IN THE HVAC SYSTEM QUIT WORKING. THE HEAT WORKS GREAT, BUT WHEN I CHANGE THE SELECTOR FROM FLOOR/VENT/DEFROST NOTHING HAPPENS. THE HEAT ONLY BLOWS ON THE FLOOR. I HEAR A CONSTANT (FLAPPING) NOISE FROM UNDER THE DASH BOARD. I HAVE TRIED SEVERAL TIMES STARTING AND TURNING OFF THE TRUCK, ADJUSTING THE SELECTOR KNOB TO APPLY THE AIR TO ALL POSITIONS AND IT STILL ONLY BLOWS ON MY FEET. KEEPS ON FLAPPING UNDER THE DASH BOARD. HOW IS IT (SAFE) TO DRIVE WITHOUT HAVING OPERATIONAL WINDSHIELD DEFROST. I LOOKED ONLINE AT SEVERAL FORUMS AND HAVE SEEN MANY OTHERS WITH THE SAME PROBLEM. HOPEFULLY THEY WILL REPORT THE PROBLEM AS I AM DOING NOW. ITS GOING TO BE COLD TONIGHT AGAIN SINCE IT WILL BE WINTER AROUND HERE FOR ANOTHER 2-3 MONTHS, SO I HOPE I AM SAFE TILL IT GET FIXED. I TRULY HOPE THIS REPORT GETS FIXED AS THIS IN MY OPINION IS A SERIOUS SAFETY ISSUE. ITS LIKE DRIVING BLIND OR MYSELF AND OTHERS WITH THIS PROBLEM MAY AS WELL BE TEXTING AND DRIVING IF WE CANT SEE OUT THE WINDSHIELD. SORRY IF THIS COMES OFF WITH AN ATTITUDE. NOT INTENDED THAT WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557674December 30, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE FRONT PASSENGER'S SIDE WHEEL FRACTURED WHILE COMPLETING A TURN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE LOWER CONTROL ARM, CV AXLE AND THE PASSENGER'S SIDE FENDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 71,493.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557510December 28, 2013
POWER TRAIN
ON DECEMBER 26 I WAS DRIVING ON THE HIGHWAY AT ABOUT 55 MPG WHEN I HEARD A LOUD NOISE AND JUST AFTER THAT MY BACK WHEELS LOCKED UP LEAVING ME STICK IN THE MIDDLE OF THE HIGHWAY AT THIS TIME I ALSO WAS PULLING A CAR TRAILER WITCH MADE IT A LOT MORE DANGEROUS AS A MAN DRIVING A TRUCK STOPPED TO HELP US GET OUT OF THE ROAD A MAN DRIVING A HONDA RAN IN TO THE BACK OF THE TRAILER WILE I WAS UNDER THE TRUCK TYING A STRAP TO PULL IT OUT OF THE WAY SO NOW WE HAD AN ACCIDENT ON OUR HANDS. AFTER LOOKING UP THE TRUCK I FOUND OUT THERE WAS A RECALL FOR THIS PART SO I CALLED THE LOCAL DODGE DEALER AND THEY SAID THEY WOULD NOT HELP ME BECAUSE I HAD PURCHASED THE TRUCK IN MEXICO WITCH SOUNDS LIKE BULL TO ME CAN U GUYS HELP ME GET MY RECALL ON MY TRUCK AND GET IT FIXED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10557378December 27, 2013
STEERING
I OWN A 2010 DODGE RAM SLT. I RECENTLY HAD IT IN TO HAVE THE REAR AXLE PINION NUT REPLACED AND WAS TOLD I HAVE BAD TIE ROD ENDS. AT 46,000 MILES I FOUND THIS HARD TO BELIEVE. AFTER FURTHER INVESTIGATION IT WAS ACCURATE THAT MY TIE ROD ENDS WERE BAD. I REPLACED BOTH TIE ROD ENDS AT 46,000 MILES. THEN HAD TO PAY FOR AN ALIGNMENT OF COURSE. THIS IS A HUGE CONCERN FOR ME BECAUSE I TRANSPORT MY CHILDREN TO AND FROM SCHOOL DAILY. HOW IS IT POSSIBLE THAT AT 46,000 MILES MY TIE ROD ENDS NEED REPLACEMENT. THIS COULD HAVE ALSO LED TO MY TIRES NEEDING TO BE REPLACED AT 36,000 MILES EVEN THOUGH THEY WERE ROTATED EVERY 6 K. CHRYSLER HAS ISSUED A RECALL FOR RAM 2500 AND UP FOR REPLACING THE TIE ROD ENDS BECAUSE OF MOISTURE AND DIRT THAT GETS INTO THE BALL AND SOCKET. MAYBE THEY SHOULD HAVE INCLUDED THE 1500 AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557381December 27, 2013
STRUCTURE:BODY
I HAVE RAIL DUST ALL OVER MY PAINT. FOR THOSE OF YOU WHO DON'T KNOW WHAT THIS IS IT IS SMALL FLAKES OF STEEL THAT COME UP OFF OF THE RAILWAY WHEN A TRAIN HITS ITS BRAKES. BECAUSE THESE VEHICLES ARE TRANSPORTED VIA RAILROADS THEY ALL WILL HAVE THIS PROBLEM. THE TRAIN HITS ITS BRAKES AND THE SMALL FLAKES OF STEEL ARE SO HOT THAT THEY EMBED IN THE PAINT. YOU CAN REMOVE SOME OF THIS RUST BY USING A CLAY BAR BUT YOU WILL NEVER GET IT ALL REMOVED. I OWNED A 2008 RAM THAT HAD THE SAME PROBLEM. IT IS SURFACE RUST AND LOOKS HORRIBLE. I ALSO HAVE RUST ON ALL OF MY CHROME PARTS AS WELL. THIS IS A HUGE PROBLEM FOR A TRUCK THAT IS ONLY 3 YEARS OLD. TO HAVE RUST ALL OVER THE TRUCK IS RIDICULOUS. DODGE NEEDS TO RECTIFY THIS PROBLEM IMMEDIATELY. OTHER VEHICLE MANUFACTURERS THAT USE THE RAILWAY HAVE THE SAME PROBLEM. MANUFACTURERS THAT DON'T USE THE RAILWAY DO NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557437December 27, 2013
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO REPAIR THE VEHICLE WOULD NOT BE AVAILABLE UNTIL APRIL 2014. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/12/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557060December 23, 2013
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DODGE SEEMS TO HAVE A KNOWN ISSUE CAUSING THE HEADLIGHTS TO NOT WORK THAT IS UNRELATED TO THE CONDITION OF THE LAMP ITSELF OR A FUSE. APPARENTLY A $500+ PART IS REQUIRED. MANY PEOPLE CANNOT AFFORD THIS REPAIR AND GO WITHOUT HEADLIGHTS INSTEAD CAUSING OBVIOUS SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556618December 19, 2013
STEERING
TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN 13V529000(STEERING) AND TOOK THE VEHICLE TO THE DEALER. THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL REPLACEMENT OF THE TIE ROD WAS NOT REQUIRED FOR THE VEHICLE. THE VEHICLE WAS NOT SERVICED PER THE RECALL. THE CONTACT WAS LATER TRAVELING 70 MPH WHEN THE VEHICLE BEGAN TO SHAKE ABNORMALLY. THE CONTACT DISCOVERED THAT THE DRIVER'S SIDE TIE ROD WAS DAMAGED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND PARTIAL REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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