Dodge Ram Complaints (2009)

1,009 consumer complaints on file.

#10617349July 29, 2014
POWER TRAIN
THERE WAS A RECALL (N08) ON 09 DODGE RAMS BECAUSE THE PINION NUT COMES OUT AND CAUSES THE DRIVE SHAFT TO FALL OFF. I WAS NOT INFORMED OF THIS RECALL. THE DRIVE SHAFT FELL OFF OF MY TRUCK, SNAPPED IN HALF, AND GOT LODGED IN MY REAR AXEL. THIS RESULTED IN LOSS OF CONTROL OF MY VEHICLE AND NEARLY CAUSED AN ACCIDENT. I CONTACTED THE CHRYSLER GROUP AND WAS TOLD THAT EVEN THOUGH IT WAS A RECALL, I HAD TO PAY OUT OF MY OWN POCKET TO HAVE IT TOWED TO A DEALERSHIP. I WAS ALSO TOLD ON 7/29/2014 THAT THEY WON'T REPAIR A RECALL, BECAUSE MY VEHICLE IS NO LONGER UNDER WARRANTY. THE SERVICE TECHNICIAN AT THE DEALERSHIP CONFIRMED THAT THE INCIDENT OCCURRED BECAUSE OF THE N08 RECALL, BUT CHRYSLER DENIED TO HAVE IT FIXED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617365July 29, 2014
POWER TRAIN:DRIVELINE:DRIVESHAFT
MY HUSBAND WAS TAKING OUR FAMILY TO GET SCHOOL SUPPLIES WHEN WE HEARD A NOISE, I SEEN SOMETHING COME FROM UNDER THE TRUCK ( HE WAS ONLY GOING 35MPH) IN THE PASSENGER MIRROR AND I TOLD HIM TO PULL OVER. UPON DOING SO HE WAS HAVING A HARD TIME WITH THE BRAKES BUT HE MANAGED TO PULL THE TRUCK INTO A PARKING LOT. UPON EXAMINING HIS TRUCK WE SEEN THAT THE DRIVE SHAFT WAS SPLIT IN HALF, HIS MUFFLER WAS BROKEN OFF AND THE DRIVE SHAFT WAS STUCK IN-BETWEEN MY BACK BRAKES. HE CALLED CHRYSLER AFTER LOOKING UP REPAIRS AND FOUND OUT THAT THERE WAS A RECALL ON HIS TRUCK FOR THIS VERY PROBLEM WITH THE BOLT COMING OUT. HE SPOKE WITH A WOMAN NAMED HELEN (WOULD NOT GIVE HER LAST NAME NOR EXT NUMBER) AND SHE TOLD HIM TO HAVE HIS TRUCK TOWED TO THE DEALERSHIP WHICH HE DID. TODAY HE IS GETTING THE GO AROUND AND IS BEING TOLD THAT HE HAD TO PAY FOR SOMETHING THAT FALLS ON THE MANUFACTURER. THE GENERAL MANGER TOLD HIM THAT THE WOMAN HELEN DID NOT FILE IT AS A RECALL THAT IT WAS A WARRANTY ISSUE. I DON'T UNDERSTAND WHY SHE DID THAT AND WHY THEY ARE ACTING LIKE THIS. HE DID NOT RECEIVE ANYTHING IN THE MAIL ABOUT A RECALL ON HIS TRUCK. WE LATER FOUND OUT THAT WHAT HE PAID FOR OUT OF POCKET FOR ELECTRICAL WAS ALSO A RECALL. NO ONE HAS DONE AN AUTHORIZATION TO FIX HIS TRUCK NOR HAVE ANSWERS. MY FAMILY COULD HAVE BEEN KILLED AND OTHERS COULD HAVE BEEN KILLED OF INJURED DUE THESE PARTS COMING OFF HIS TRUCK. I WOULD LIKE FOR MY HUSBAND TO GET HIS TRUCK FIXED AND BE COMPENSATED FOR WHAT HE HAS PAID FOR (TOWING, RENTAL, AND ELECTRICAL WORK). IF WE HAVE TO GO TO NEWS OUTLETS TO MAKE SURE THIS DOES NOT HAPPEN TO ANY OTHER FAMILY AND TO PREVENT SOMEONE FROM BEING KILLED AND INJURED WE WILL. I AM VERY DISAPPOINTED AND DISSATISFIED WITH THE WAY THEY ARE HANDLING MY HUSBAND. HE ALREADY FOUGHT IN THE WAR AND HE DON'T NEED THIS STRESS. THE RECALL NUMBER IS N08. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616802July 28, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/15/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616331July 25, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED THE NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT SHE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND THERE WAS NO DATE AVAILABLE FOR WHEN THE PARTS WILL BE AVAILABLE FOR THE REPAIRS. THE CONTACT FELT THAT THE REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615946July 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT HE BELIEVED THAT THE AIR ACTUATOR FAILED BECAUSE THE AIR AND HEATING TEMPERATURE WAS NOT ADJUSTING UPON USING THE SELECTIVE KNOB. THE CONTACT ALSO HEARD A KNOCKING SOUND IN THE DASHBOARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION, DIAGNOSIS AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615261July 22, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615327July 22, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT RECEIVED THE NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V528000 (STEERING). THE CONTACT STATED THAT THE REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614617July 18, 2014
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKES FAILED. THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD CAUSING THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE FRONT PASSENGER NEEDED STITCHES TO THE FOREHEAD WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,506. UPDATED 9/18/14*CN THE CONSUMER STATED SHE HIT HER HEAD ON THE WINDSHIELD CAUSING IT TO CRACK. THE FAILURE CAUSED A FOUR CAR PILE UP. THE CONSUMER RECEIVED A CONCUSSION AND SPLEEN DAMAGE. THE CONSUMER HAD HOME PHYSICAL THERAPY. UPDATED 2/11/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10610955July 16, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). THE DEALER AND THE MANUFACTURER WERE CONTACTED AND BOTH VERIFIED THAT IT WOULD TAKE OVER A YEAR FOR THE PARTS TO BECOME AVAILABLE IN ORDER TO REPAIR THE VEHICLE. THE CONTACT FELT THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610251July 14, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) ON NOVEMBER OF 2013. THE DEALER AND MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610363July 14, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING), BUT THE PARTS WERE UNAVAILABLE. NEITHER THE DEALER NOR THE MANUFACTURER COULD PROVIDE AN ESTIMATED DATE AS TO WHEN THE PARTS WOULD ARRIVE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610504July 14, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK INTERMITTENTLY. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610021July 12, 2014
VISIBILITY/WIPER
HEATER STOPPED WORKING , THE BLEND DOORS ARE BROKEN , NO HEAT OR DEFROST . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609856July 11, 2014
POWER TRAIN
I HAVE BEEN TRYING TO GET THE PINION NUT REPLACED, AS PER THE RECALL NOTICE FOR MY 2009 DODGE RAM 1500, FOR THE LAST 6 MONTHS. EVERY TIME I CALL THE DEALER, THEY TELL ME THAT THEY DO NOT HAVE THE PART. I CALLED TODAY (7-11-2014) AND WAS TOLD AGAIN THAT THEY DID NOT HAVE THE PART. THEY TELL ME THAT THE MANUFACTURER IS ONLY SENDING THEM ONE PART PER 7 DAYS. LUCKILY, I HAVE NOT HAD ANY PROBLEM YET, BUT WOULD SURE LIKE TO HAVE THIS PROBLEM REMEDIED. THE DEALER IS AUTO NATION SPRING. VERY DISGRUNTLED CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609891July 11, 2014
SUSPENSION
1. I RECEIVED A RECALL FROM NHTSA FOR MY TRUCK, AS DESCRIBED ABOVE 2. I CALLED AUTO NATION CHRYSLER DODGE JEEP IN SPRING, TEXAS FOR AN APPOINTMENT ON OR ABOUT JUNE 20 3. THE SERVICE PERSON TOLD ME HE WOULD CALL ME BACK TO MAKE AN APPOINTMENT WHEN HE GOT THE PART 4. THE RECALL IN QUESTION IS REAR AXLE PINION NUT N08/NHTSA 5. AFTER RECEIVING NO CALL-BACK, I CALLED AUTO NATION CHRYSLER DODGE JEEP IN SPRING AGAIN, ON JUNE 27. THE TECHNICIAN TOLD ME THE PART WAS BACK-ORDERED AND THEN HUNG UP ON ME. 6. ON JULY 10, I TRIED AGAIN, THE TECHNICIAN TOLD ME MY NAME MIGHT BE ON THE LIST BUT THAT HE DID NOT HAVE ACCESS TO THE LIST. 7. ON JULY 11, I GOT A CALL, WHICH I HAVE RECORDED, TELLING ME THE PART IS BACK-ORDERED AND WILL NOT BE AVAILABLE FOR MONTHS OR MAYBE EVEN ONE YEAR. 8. ON JULY 11, I CALLED TOMBALL TEXAS DODGE AND THEY TOLD ME THE PART IS READILY AVAILABLE AND THAT I SHOULD DRIVE UP ON MONDAY, JULY 14, AND THEY WOULD TAKE CARE OF IT IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609536July 10, 2014
STEERING
CHRYSLER ISSUED A SAFETY RECALL FOR A POSSIBLE LEFT TIE ROD BALL STUD FAILURE. THE RECALL NOTICE SAYS TO CALL FOR AN APPOINTMENT SO THE PARTS CAN BE ORDERED PRIOR TO THE APPOINTMENT. WHEN I ARRIVED FOR MY APPOINTMENT I WAS TOLD THAT CHRYSLER ONLY SENDS THEM ONLY ONE PART PER MONTH, AND THEY HAVE HUNDREDS OF RECALLS. WHEN I ASKED IF IT WAS SAFE TO DRIVE, THEIR ANSWER WAS , IT SHOULD BE. I HAVE NOT HEARD FROM THEM SINCE. THAT WAS 2 MONTHS AGO. I FEEL SOME ACTION NEEDS TO BE TAKEN AGAINST CHRYSLER TO SEE THAT THE PARTS ARE MADE AVAILABLE TO THE DEALERSHIPS. THIS IS FOR RECALL NOTICE # N49 / NHTSA 13V-529. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609641July 10, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY HAVE NO IDEA WHEN THE PARTS WOULD BE AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/18/14*CN THE CONSUMER STATED AFTER ALMOST 10 MONTHS FROM ORIGINAL NOTICE, THE PARTS ARRIVED. HOWEVER, NO APPOINTMENT HAS BEEN MADE. UPDATED 1002/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609658July 10, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY WERE NOT ABLE TO SPECIFY WHEN THE PARTS WOULD BE AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/02/14*LJ UPDATED 03/2/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609679July 10, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) AND STATED THAT THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/7/14*CN UPDATED 3/11/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609688July 10, 2014
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT STATED THAT WHILE PULLING OUT OF THE DRIVEWAY, THE VEHICLE MADE A LOUD NOISE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE DRIVER FRONT TIRE WAS DETACHED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TIE ROD WAS REPLACED TWO YEARS AGO. THE CONTACT RECEIVED NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) AND STATED THAT THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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