Dodge Ram Complaints (2009)

1,009 consumer complaints on file.

#10779816October 5, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE WAS MAKING A LOUD TICKING AND KNOCKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE MANIFOLD BOLT WAS FRACTURED. THE VEHICLE WAS REPAIRED UNDER A MANUFACTURERS RECALL RELATED TO THE FAILURE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779890October 5, 2015
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V529000 (STEERING) AND 15V313000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/12/2016 *CN UPDATED 02/23/16*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779241October 2, 2015
SUSPENSION:FRONT:STABILIZER BAR
TL* THE CONTACT OWNS A 2009 DODGE RAM 3500. WHILE DRIVING ABOVE 30 MPH, THE VEHICLE EXPERIENCED SEVERE SHAKING AND VIBRATION AFTER DRIVING OVER A BUMP IN THE ROAD. AFTER REDUCING THE SPEED TO UNDER 30 MPH, THE SHAKING CEASED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE STABILIZER WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779382October 2, 2015
UNKNOWN OR OTHER
FCA IS APPARENTLY NOT HOLDING UP THEIR END OF THE CONSENT DECREE. FIRST I'M TOLD AT A DEALER THAT THEY AREN'T HANDLING THE BUYBACKS, THEN FCA CUSTOMER SERVICE TELLS ME THEY CAN "OPT OUT" BECAUSE THEY'RE PRIVATELY OWNED. ALL OF THEM ARE PRIVATELY OWNED! THE RECALL NOTICE, HOWEVER, SAYS TAKE MY TRUCK TO THE LOCAL DEALER TO GET THE BALL ROLLING. THEY'RE ALSO ONLY OFFERING 10% ABOVE "FAIR MARKET VALUE" WHEN THE CONSENT DECREE SPECIFICALLY SAYS 10% ABOVE THE ORIGINAL PURCHASE PRICE. THERE'S A HUGE DIFFERENCE THERE AND AS USUAL, FCA CARES NOTHING ABOUT THE CUSTOMER ONLY THEIR BOTTOM LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778108September 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, HE ACCIDENTALLY ENCOUNTERED THE KEY WITH HIS KNEE AND THE KEY FELL OUT. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM ).THE APPROXIMATE FAILURE MILEAGE WAS 99,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778105September 28, 2015
UNKNOWN OR OTHER
I RECEIVED THE LETTER ABOUT THE RAM BUY BACK PROGRAM. THEY CLEARLY STATE FAIR MARKET VALUE BUT WHEN I GO TO THE WEB PAGE WWW.FCARECALL.COM IT CLEARLY IS ONLY OFFERING ME TRADE IN VALUE FOR MY TRUCK. FEEL FREE TO USE MY VIN AND TRY IT FOR YOURSELF, NOTE THAT THE PAGE DOES NOT WORK PROPERLY IN CHROME AND YOU WILL NEED TO USE IE BROWSER...EVERY OPERATOR AT FCA CORRECTLY DEFINES THE DEFINITION OF FAIR MARKET VALUE BUT THEN WHEN WE DISCUSS THE BUY BACK PROGRAM THE DEFINITION CHANGES TO TRADE IN VALUE EVEN THOUGH THE LETTER CLEARLY STATES FAIR MARKET VALUE...VERY FRUSTRATING. PLEASE CONTACT ME WITH ANY ASSISTANCE YOU CAN PROVIDE...UPDATED 03/15/16 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777798September 26, 2015
POWER TRAIN
AS I WAS LEAVING FROM A STOP SIGN, I HEARD A LOUD NOISE THEN LOST POWER AND CONTROL OF MY TRUCK. I WAS STRANDED IN THE MIDDLE OF A BUSY INTERSECTION FOR 1 1/2 HOURS. THE REAR PINION BROKE AND MY REAR DRIVE SHAFT BROKE. A PIECE WAS SHEARED OFF AND MY REAR END GEARS ARE SHOT. THERE WAS RECALL WORK DONE ON THE PINION SEAL BUT THAT APPARENTLY DIDN'T FIX THE PROBLEM. THE REAR END WAS COMPLETELY SIEZED UP. I'M POSITIVE WHEN I CALL THE DEALERSHIP THEY ARE GONNA TELL ME THIS IS NOT A RESULT OF THE RECALL AND I WILL HAVE TO PAY FOR THE REPAIRS. I'VE HAD NOTHING BUT PROBLEMS WITH THIS TRUCK FOR THE LAST 3 1/2 YEARS I'VE HAD THE THING. I WILL NEVER AGAIN OWN A DODGE PRODUCT. MY KIDS WE'RE IN THE TRUCK WITH ME WHEN THIS HAPPENED. I THANK GOD I WASN'T ON A HIGHWAY WHEN THIS HAPPENED. IT COULD'VE BEEN A LOT WORSE. I CERTAINLY HOPE DODGE LOOKS INTO THIS AND FIXES THE PROBLEM BEFORE SOMEONE IS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776643September 25, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TLA* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY AND CAUSED POOR VISIBILITY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MORE THAN TWO DEALERS AND THEY PERFORMED VARIOUS UNKNOWN REPAIRS, WHICH DID NOT REMEDY THE FAILURE. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE LOW BEAM AND HIGH BEAM VISIBILITY WHICH CAUSED THE CONTACT TO HAVE TO DRIVE SLOWER DURING INCLEMENT WEATHER CONDITIONS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *JB 03/21/18 UPDATED 05/17/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777722September 25, 2015
SUSPENSION, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. WHILE REVERSING, THE TIE ROD FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000. THE VIN WAS NOT AVAILABLE. UPDATED 12/03/15*LJ UPDATED 4/13/18*JB; MANUFACTURER WAS MADE AWARE OF FAILURE IN 2012, THEY DID NOT HAVE PARTS TO FIX IT. UPDATED 10/11/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10773844September 23, 2015
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO STAY IN POSITION. THE CONTACT HAD TO STEER THE VEHICLE IN EXCESS IN ORDER TO KEEP THE VEHICLE IN POSITION. IN ADDITION, A FEW MONTHS LATER WHILE DRIVING AT 60 MPH, THE STEERING WHEEL BEGAN TO MOVE INDEPENDENTLY IN BOTH DIRECTIONS AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A DIVIDER AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND FRONT PASSENGER SUSTAINED MINOR CUTS AND BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS). THE FAILURE MILEAGE WAS 82,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10767276September 22, 2015
ELECTRICAL SYSTEM, POWER TRAIN
MY GEAR SHIFT WILL COME OUT OF PARK WITH OUT USING THE BRAKE AND WHEN THE VEHICLE IS NOT RUNNING IT WILL COME OUT OF GEAR MY LOCAL DODGE DEALERSHIP SAID IT WAS THE GEAR SHIFTER INTERLOCK WHICH SEVERAL PEOPLE HAS BEEN HAVING ISSUES WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767308September 22, 2015
ENGINE
BOLTS ON EXHAUST MANIFOLD BROKE, ALLOWING EXHAUST GASES TO VENT TO ATMOSPHERE BYPASSING THE EXHAUST SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767407September 22, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V460000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE RECALL REPAIR. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764622September 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. WHILE ATTEMPTING TO ACTIVATE THE AIR CONDITIONER, IT FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763952September 15, 2015
WHEELS
WHILE DRIVING DOWN THE HIGHWAY, I EXPERIENCED A BLOWOUT ON THE FRONT PASSENGER SIDE. THE ALUMINUM VALVE STEM HAD BLOWN OUT COMPLETELY. I INSPECTED THE REMAINING THREE TIRES AND ALL THREE OF THE OTHER VALVE STEMS HAD CRACKED. I HAD TO FIND A SERVICE GARAGE AS QUICK AS POSSIBLE TO HAVE THIS REPAIRED. IT SEEMS TO ME THAT THIS COULD HAVE BEEN MUCH WORSE, ESPECIALLY IF ALL FOUR TIRES WOULD HAVE BLOWN AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763539September 14, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
I HEARD A NOISE WHILE TRAVELING AS IF SOMETHING HAD BROKE UNDERNEATH THE VEHICLE. I PULLED OVER AND LOOKED UNDERNEATH AND COULD SEE THE FRONT FUEL TANK MOUNTING STRAP HAD DISCONNECTED AND THE FORWARD PART OF THE FUEL TANK WAS HANGING DOWN ONLY BEING HELD BY THE REAR FUEL TANK MOUNTING STRAP. UPON CLOSER INSPECTION I FOUND THAT THE FRONT FUEL TANK MOUNTING STRAP WAS INTACT BUT THE ITS FRAME ATTACHMENT POINT HAD ROTTED THROUGH. ..UPDATED 08/07/17 *BF UPDATED 08/21/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762110September 8, 2015
STEERING
TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. WHILE DRIVING AT ANY SPEED OVER A CREVICE OR POTHOLE, THE STEERING WHEEL AND VEHICLE VIBRATED UNCONTROLLABLY. IN ADDITION, ALL FOUR TIRES WOULD LOSE CONTACT WITH THE ROAD SURFACE WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC WHO UPDATED THE DRAG LINK, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761450September 4, 2015
STEERING
THIS IS IN REFERENCE TO THE FCA BUY BACK PROGRAM. ACCORDING TO THE CONSENT ORDER I READ FCA IS SUPPOSED TO BE GIVING US THE PURCHASED PRICE PLUS 10% MINUS DEPRECIATION. THE PRICE FCA GAVE ME IS TRADE IN VALUE PLUS 10%. I HAVE NEVER BEEN ABLE TO PURCHASE A VEHICLE FOR TRADE IN PRICE, WHY SHOULD THEY BE ABLE TO? THIS IS NOT A PUNISHMENT FOR THEM IT IS A PUNISHMENT FOR ME. I HAVE TRIED TO GET MY TRUCK REPAIRED JUST TO BE TOLD THEY DID NOT HAVE PARTS AVAILABLE. NOW THEY WANT TO GIVE ME THOUSANDS LESS THAN WHAT I COULD HAVE SOLD IT FOR OUTRIGHT TO SOMEONE, BUT NOW THE PRICE OF THESE TRUCK ARE GOING DOWN BECAUSE OF ALL OF THIS IN THE NEWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761008September 2, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE RECALL REPAIR WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761035September 2, 2015
POWER TRAIN
I HAVE A RECALL #12V-474 ON MY 2009 DODGE RAM THAT STATES, " THE REAR AXLE PINION NUT MAY HAVE BEEN BUILT WITHOUT AN ADHESIVE PATCH ON THE PINION NUT THREADS. THE LACK OF THIS ADHESIVE PATCH COULD ALLOW THE REAR AXLE PINION NUT TO LOOSEN AND/OR THE REAR DRIVESHAFT TO SEPARATE FROM THE REAR AXLE. A LOOSE PINION NUT COULD CAUSE THE REAR AXLE TO SEIZE AND A SEPARATED DRIVESHAFT COULD CAUSE A LOSS OF MOTIVE POWER. EITHER SITUATION COULD CAUSE A CRASH WITHOUT WARNING". THE CHRYSLER RECALL ASSISTANCE CENTER TOLD ME THAT I DO NOT QUALIFY FOR THE BUYBACK PROGRAM BECAUSE MY RECALL NUMBER DOES NOT MATCH ANY LISTED IN THE CONSENT ORDER ISSUED BY THE NHTSA. HOWEVER, THERE IS A RECALL # 13V-038 ON THE CONSENT ORDER THAT STATES, "CHRYSLER ANNOUNCED A RECALL OF 278,229 VEHICLES ON FEBRUARY 6, 2013, TO CORRECT A DEFECT THAT MAY CAUSE THE AXLE TO LOCK. AS A RESULT, THE DRIVER MAY LOSE STEERING POWER AND CRASH." MY COMPLAINT IS THAT THESE ARE TWO RECALLS ON THE SAME DEFICIENCY. ONE IS LISTED IN THE CONSENT ORDER AND THE OTHER (CONVENIENTLY FOR THEM) IS NOT. I BELIEVE THAT I SHOULD QUALIFY FOR THE BUYBACK PROGRAM. THE COMPANY IS SIMPLY TRYING TO DISMISS MY RECALL TO AVOID ADDING MY VEHICLE TO THE COUNTLESS THOUSANDS OF OTHER CLAIMS OF WHICH THEY ARE OBLIGATED TO BUY BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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