Dodge Journey Complaints (2015)

554 consumer complaints on file.

#11441217November 21, 2021
SEATS
The headrest deployed while parked in my drive way. It’s supposed to be a safety feature for accidents but I’d the drivers side deploys next when I drive it will cause an accident. I am now uncomfortable driving unsure of when it will happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441104November 19, 2021
SEATS
On Nov.18,2021 while driving my 2015 dodge journey suddenly felt like something slammed into the back of my driver seat, and into the back of my head. Come to find out my headrest airbag deployed. I feel this should be repaired at the expense of manufacturer. It is a defect that can cause injury to driver. I was not in an accident was just driving down the road. I have had pain in my neck and head since this occured.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11439531November 5, 2021
SEATS, UNKNOWN OR OTHER
We went to get in our vehicle and the headrest had deployed while no one was in the vehicle. It has not been in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436815October 14, 2021
SEATS
I was just driving and the head rest came apart on the front passenger side. I can’t get it to go back together.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436137October 9, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
Traction and abs light constantly on. Code c2200-49 present. Anti-lock brake module internal/internal electronic failure. Not able to use cruise control. Abs not working and no traction stability control due to abs module failure. 70k + miles on vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436169October 9, 2021
SEATS
The passenger side front seat headrest deployed for no reason while sitting parked in a parking spot!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435988October 8, 2021
SERVICE BRAKES
The contact owns a 2015 Dodge Journey. The contact stated that while driving in torrential rain, the ABS warning light illuminated. Additionally, the cruise control was inoperable. The local dealer was contacted however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes) however, the VIN was not included. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435399October 4, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
In 2/2021 After having dealership replace thermostat and front brakes/rotors, I got my car back and then the same day the ABS, Traction control and ABS lights were on the dash, so I returned to dealership, resulting in full corrosion on the wiring harness repair from water leakage and anti lock brake module replacement. Now in late Sept (less than 3000 miles later) the ABS, traction control and Service AWD light on the dash AGAIN and dealership said it niw needs ABS sensor replaced, the module had water in the ABS module. This is a safety issue with disables ABS and ESC disabled. This appears to be related to other similar complaints and Chrysler recall R61 for 2015 Dodge Journeys, but not showing up for my VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433457September 18, 2021
UNKNOWN OR OTHER
Back of the headrest deployed by itself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431638September 3, 2021
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
when I purchased the car many problems did occur: Car does has A) Gas problem ( like air inside...car stop working etc...) B) Car has new battery ( in my 1st year) but it does not start C) Car computer was wipe it out( Virus ??) D) And the major: Car has HYDROLIC PROBLEM ( Transmission, Power train and Gas issue)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430583August 26, 2021
SEATS
The headrest on both driver and passenger seats that are supposed to deploy in case of an emergency have deployed due to a broken pin holder that is made of plastic. The latches are still locked yet the pin that the latches hold on to has broke free from the holder rendering the safety feature useless and costing $575 to replace per seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430675August 26, 2021
STEERING, SERVICE BRAKES, ENGINE
While driving the steering wheel locked up and the brakes stopped working, the engine was still running. Breaks were extremely hard to press and was not able to turn the steering wheel at all. Was able to coast to a stop and place the car in park. Once I stopped I placed the car in park, turned off the car and restarted it and worked fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429385August 17, 2021
ENGINE
I noticed that my heater hose looked like it had some crusted coolant around the Tee joint. I looked closer and realized that the Tee joint appeared to be cracked on both bottom left and right side of the joint. I literally just grabbed it and it fell apart. I started to do my research and this happend to be a common problem that owners of dodge journeys are having because the factory Tee joint is made of plastic and is not made to with stand the heat. I went to an Auto Parts store and was informed that this part has not been released for aftermarket sale. So I called the dodge dealership and was told that I can not just buy the Tee joint. I have to buy the entire assembly with is around $200. I researched how much it would cost for part and labor if I didn't change it my self and that would cost $600. This is a Factory issuse so it should not be on the buyer's to have to change this part. It is a safety issuse because I have read that when people have had this issue while driving in the past that the car started overheating out of nowhere and clouds of white smoke poured out of the engine. This could obstruct the drivers view and cause a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429476August 17, 2021
SEATS
While driving in a heavy downpour, the front passenger head rest deployed into automatic restraint position. Vehicle speed was below 30 mph and nothing but rain was impacting the vehicle. Thankfully no one was in the seat at the time or this could have caused a head injury to an unsuspecting passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428441August 9, 2021
SEATS
Leaned seat forward to clean behind, headrest deployed and won't reattach.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427893August 5, 2021
STEERING, SERVICE BRAKES, POWER TRAIN
The contact owns a 2015 Dodge Journey. The contact stated while driving at an unknown speed, the vehicle loss power. The instrument cluster warning indicators were illuminated. The steering wheel locked up and the brake pedal was hard to depress. The vehicle was taken twice to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 80,000. Consumer has stated incident has happened twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427266July 31, 2021
SEATS
My car's passenger side headrest deployed while I was sitting in a parking lot. I was the only one in the car and hadn't touched anything. No crash and no warning lights beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426642July 27, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
NHTSA recall 15V675000 was performed by the Dodge Dealer in 2016. Braking control system failures were recently indicated by dash panel warning lights. Independent mechanic verified water intrusion, corrosion and electrical short circuits. Remedial repairs by independent mechanic did not solve the problem. I contacted Dealer Service who verified the complaint in Jun 2021, but Chrysler corporation declined to cover the costs of the proper repair. I contend their ABS and/or ESC system failures are due to their defective design and that Chrysler is still responsible to restore the vehicle to a safe operating condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426674July 27, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
Horn and buttons on steering wheel do not work so guessing that the airbag isn’t going to deploy either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425448July 19, 2021
FUEL/PROPULSION SYSTEM
My vehicle started with a noise on Thursday. Thursday night it started to rev on its own. Friday morning, it continued to rev. Then the vehicle slowed down, ultimately stopping. Turned car off. Then on and would not move in any gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey