Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10407200June 16, 2011
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY. I HAD TO REPLACE THE REAR BRAKE PADS AT 18201 MILES. THIS IS RIDICULOUS SINCE I ALSO HAD TO REPLACE THE FRONT BRAKE PADS AND ROTORS AT 16301 MILES. FORTUNATELY, I JUST GOT A LETTER STATING I WILL GET REIMBURSED FOR THE FRONT BRAKE JOB. I WISH THEY WOULD ALSO SEND ME A LETTER TELLING ME THEY WILL REIMBURSE ME FOR THE REAR BRAKE JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406240June 14, 2011
ELECTRICAL SYSTEM
PURCHASED A 2009 DODGE JOURNEY WITH 53000 MILES ON IT. THE CAR WILL NOT START INTERMITTENTLY AND HAD IT TOWED BACK TO THE DEALER. DEALER CLEARED THE FAULT CODES OUT AND CAR STARTED "100 TIMES" SAYS THE SERVICE REP. THEN, HAD TO TAKE SON TO HOSPITAL AND CAR WOULD NOT START. HAD IT TOWED AT MY EXPENSE AND CAB TO THE ER AT MY COST. DEALER HAS NO CLUE WHAT IS WRONG. SO IMAGINE BUYING A CERTIFIED USED CAR AND BEING IN THIS SITUATION. CAR IS STILL AT DEALERSHIP, BEEN THERE FOR 3 DAYS AND THEY HAVE NO CLUE. THEY ARE GOING TO START "REPLACING THINGS" SERVICE BULLETINS STATE THAT IGNITION SWITCHES CAN GO BAD AND SHOULD BE REPLACED IN THESE MODELS. PROBLEM IS, IT IS INTERMITTENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406375June 9, 2011
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING
2009 DODGE JOURNEY. CONSUMER STATES VEHICLES STALLED ON SEVERAL OCCASIONS AND WOULDN'T RESTART. *TGW THE ELECTRONIC THROTTLE, ENGINE AND AIR BAG LIGHTS ILLUMINATED A WEEK AFTER THE DEALER SERVICED THE VEHICLE. *JB THE CONSUMER ASKED THE DEALER IF THERE WERE ANY RELATED RECALL ON THE VEHICLE AND THEY STATED THEY WERE NOT AWARE OF ANY RECALLS. THE CONSUMER STATED TWO DAYS LATER, HE RECEIVED A RECALL LETTER IN THE MAIL. THE CONSUMER STATED HE MAILED THE RECEIPTS IN FOR REIMBURSEMENT, BUT HE DIDN'T RECEIVE THE FULL AMOUNT. UPDATED 08/17/11.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404516June 5, 2011
AIR BAGS, EQUIPMENT:MECHANICAL, EQUIPMENT:ELECTRICAL, VEHICLE SPEED CONTROL
MY AIRBAG LIGHT AND THROTTLE LIGHT WERE ON AS WELL AS THE ENGINE LIGHT. I CONTACTED SERVICE REPAIR DEPARTMENT, MD WHERE I PURCHASE THE VEHICLE. 2009 DODGE JOURNEY. I WAS ADVISED THIS WAS DUE TO A RECALL REPAIR THAT NEEDED TO TAKE PLACE. TO BRING THE CAR IN (MARCH, 2011) AFTER THE FIRST REPAIR - THE AIRBAG LIGHT WENT OUT - BUT THE ENGINE LIGHT AND THE THROTTLE LIGHT STAYED ON. I WAS TOLD THE REPAIR WOULD BE COVERED BY WARRANTY AND POSSIBLY WAS CONNECTED WITH THE RECALL. IT HAS BEEN SEVEN (7) TIMES GOING BACK AND FORTH TO GET THIS REPAIR. AT THE TIME OF THIS WRITING - MY JOURNEY IS BACK WITH THEM AGAIN. NOT ONLY HAVE I HAD TO TAKE TIME OFF FROM WORK TO BRING THE CAR IN TO THEM. IT HAS BEEN AN INCONVENIENCE GOING BACK AND FORTH. APPARENTLY, AFTER THE 2ND TIME - SOMEONE DOESN'T KNOW WHAT THEY ARE DOING. I AM CURRENTLY WORKING WITH THE SERVICE MANAGER, AND THE ORIGINAL SERVICE ASSOCIATE AND STILL HAD TO TAKE THE VEHICLE BACK. THERE IS A LACK OF GENUINE CUSTOMER SERVICE AND SOME SERVICE PARTNERS DO NOT KNOW HOW TO STAY CALM WHEN DEALING WITH A SITUATION LIKE THIS. I FEEL I HAVE BEEN TAKEN FOR GRANTED AND I IT HAS BEEN A TREMENDOUS INCONVENIENCE IN ADJUSTING OUR WORK, VACATION AND TRAVEL SCHEDULES. THEY HAVE FINALLY GIVEN US A RENTAL AFTER 7 TIMES AND TOLD US THAT THEY PURCHASED A BRAND NEW COMPUTER SYSTEM TO HELP FIX THE SITUATION. IT SOUNDS FAR FETCH THAT A BRAND NEW COMPUTER SYSTEM WOULD BE PURCHASED TO FIX ONE VEHICLE. WE FEEL LIKE WE ARE BEING LIED TO AND WANT THE VEHICLE REPLACED. WE RIDE OUR FAMILY (INCLUDING GRANDCHILDREN) IN THIS VEHICLE FROM TIME TO TIME AND WANT TO BE SAFE. MARCH TO JUNE 2011 IS ENTIRELY TOO LONG FOR THE SAME EXACT REPAIR TO BE WORKED ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404335June 3, 2011
SERVICE BRAKES, HYDRAULIC
FRONT BRAKE CALIPERS HEAT UP SO MUCH THAT THEY'VE WARPED 3 SETS OF ROTORS. ROTORS TURNED AT 19,000. REPLACED AT 30,000. START PULSING AFTER FIRST LONG TRIP. REPLACED AT 52,000, AGAIN, START PULSING AFTER FIRST LONG TRIP. THIS CALIPER DESIGN OR MATERIAL IS DEFECTIVE. DEALER SAYS IT'S DRIVING STYLE. VERY WRONG. I HAVE 35 YEARS AS A DRIVER/ MECHANIC. CAN MAKE FRONT BRAKE PADS LAST OVER 50,000 MILES ON MOST VEHICLES. THIS ISSUE CAUSES EXTREME WHEEL SHAKE AT HIGHWAY SPEEDS. CAN BE ESPECIALLY DANGEROUS WHEN TURNING AND BRAKING. THIS IS AN ISSUE WITH ALL DODGE JOURNEYS EQUIPPED WITH OPTIONAL 19" WHEELS. THE CALIPERS ARE TOO SMALL,OR OF POOR DESIGN, TO DISSIPATE THE HEAT. I WANT TO REQUEST THESE BE RECALLED TO FIX THIS DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404363June 3, 2011
SERVICE BRAKES, HYDRAULIC
ROTORS TURNED AND PADS REPLACED AT 19,200 MILES. ROTORS STARTED WARPING AFTER FIRST TRIP OF OVER 200 MILES. ROTORS REPLACED AT 26,000 MILES. STARTED SHAKING AFTER FIRST LONG TRIP AND THEN CONSISTENTLY AFTER 2000 MILES. ROTORS REPLACED AT 52,000 (USING "BEST QUALITY" WAGNER ROTORS) SAME RESULTS. SHAKING, DURING BRAKING, AT HIGHWAY SPEEDS. THIS IS A KNOWN ISSUE AT CHRYSLER. I CALLED CHRYSLER CUSTOMER SERVICE AND WAS TOLD THAT BECAUSE I DIDN'T USE CHRYSLER PARTS, AND WASN'T THE FIRST OWNER OF THE VEHICLE, THERE WOULD BE NO ASSISTANCE. THIS IS A CRITICAL SAFETY ISSUE. WHEN THE BRAKES ARE APPLIED, AT HIGHWAY SPEEDS, THE STEERING WHEEL SHAKES UNCONTROLLABLY. MY WIFE HAD TO HIT THE BRAKES ON A TWO LANE EXIT, DUE TO A CAR SWERVING INTO OUR LANE AND THE COMBINATION OF TURNING, WITH THE STEERING WHEEL CONVULSING ERRATICALLY, CAUSED US TO RUN OFF THE ROAD AND ALMOST HAVE A VERY SERIOUS ACCIDENT. BUT IS IT AN ACCIDENT WHEN THE MANUFACTURER KNOWS THAT THE CALIPERS ARE INADEQUATE TO SAFELY STOP THE VEHICLE. THROUGH RESEARCH, I HAVE FOUND THAT THE "SWEEP AREA" OF THE JOURNEY FRONT CALIPERS IS ONE FIFTH THE SWEEP AREA OF OTHER CARS OF THIS CLASS/ WEIGHT. PLEASE INVESTIGATE. THIS IS A DEFINITE SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404222June 2, 2011
STRUCTURE
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE FLOOR BETWEEN THE FRONT DRIVERS SIDE SEAT AND THE REAR DRIVERS SIDE SEAT WERE WET. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THERE WAS A COMPARTMENT ON THE FLOOR IN BACK OF THE FRONT DRIVERS SIDE SEAT WHICH WAS FILLED WITH APPROXIMATELY 5 INCHES OF WATER. THE CONTACT EMPTIED OUT THE WATER AND STATED THE COMPARTMENT CONTINUED TO FILL WITH WATER. THE CONTACT STATED SHE WAS CONCERNED OF RUST AND THAT SHE COULD NOT TELL WHERE THE WATER WAS COMING FROM. THE DEALER STATED THERE MIGHT BE A SEAL LEAK AND ADVISED THAT THE VEHICLE BE TAKEN INTO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 57,400. UPDATED 07/20/11*LJ UPDATED 12/05/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403958June 1, 2011
SERVICE BRAKES, HYDRAULIC
COMPLETE BREAK DOWN OF BRAKE COMPONENTS FOR 2009 DODGE JOURNEY. BRAKES, ROTORS, AND CALIPERS ALL REPLACED AT 14,600 MILES DUE TO DEFECTS. NOT COVERED BY FULL WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403623May 28, 2011
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, STRUCTURE
AFTER RAINING THE PASSENGER SIDE REAR DOOR FILLS WITH WATER. WHEN I CLOSE THE DOOR I HEAR THE WATER SWISH AROUND INSIDE AND THEN I SEE IT DRAIN OUT OF THE BOTTOM OF THE DOOR. THIS IS THE 4TH TIME THAT I HAVE SEEN THIS HAPPEN IN AS MANY WEEKS. MY WIFE HAS ALSO NOTICED THE EXACT SAME THING BEFORE I DID. THE DOOR FILLS WITH WATER PRETTY MUCH EVERY TIME IT RAINS. IT SEEMS LIKE IT IS AT LEAST FILLING UP WITH SEVERAL CUPS OF WATER. I AM CONCERNED WITH MOLD GETTING INTO THE CAR AND ALSO THE PROBABILITY OF AN ELECTRICAL SHORT. THIS HAPPENS EVERY SINGLE TIME IT RAINS. IN ADDITION TO THE DOOR FILLING WITH WATER THE LOW TIRE PRESSURE LIGHT KEEPS COMING ON AND THE REAR LEFT TIRE WILL SLOWLY DEFLATE. I HAVE ALREADY HAD THE TIRE REPLACED ONCE AND THE SAME THING HAPPENED AGAIN IN A MATTER OF WEEKS. OUTSIDE AIR TEMPERATURE SEEMS TO HAVE NO EFFECT ON WHEN THIS OCCURS BECAUSE IT HAPPEN DURING THE COLD AND WHEN IT IS HOT OUT. USUALLY THE LOW TIRE PRESSURE WARNING WILL COME ON WITHIN ONE WEEK OF FILLING THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402967May 27, 2011
EQUIPMENT:APPLIANCE:AIR CONDITIONER, SERVICE BRAKES, HYDRAULIC
I HAVE AN 09 DODGE JOURNEY THAT HAS ISSUES FROM DAY ONE. 1ST THE A/C BROKE. THEY FIXED IT THAT WAS ONLY 2 WEEKS AFTER I BOUGHT THE CAR. THE CAR WAS NEW AND BOUGHT IN 01/2009. AT A LITTLE OVER 12000 MILES MY BRAKES WERE GONE. I HAD TO ROTATE ROTORS AND PUT NEW BRAKE PADS. EVER SINCE THEN I HAVE HAD TO CHANGE THE PADS (2 TIMES THE ROTORS COMPLETELY ALL OTHER TIMES ROTATING THE ROTORS)5 MORE TIMES. I HAVE CALLED CHRYSLER AND ALL THEY HAVE DONE IS MADE THE WARRANTY TO 36000 MILES BUT THAT IS NOT FIXING A PROBLEM. I HAVE GOTTEN ONLINE AND RESEARCHED. I AM NOT THE ONLY ONE HAVING THIS PROBLEM . THERE ARE THOUSANDS OF OTHERS AND THERE ARE ACTUALLY LAWSUITS OUT THERE FOR THIS REASON. I WAS IN A FENDERBENDER IN DEC. 2010 AND I CAN NOT HELP BUT WONDER IF I WOULD HAVE HAD BRAKES THERE WERE 100% IF IT COULD HAVE BEEN AVOIDED.WITH ALL THE COMPLAINTS I AM WONDERING HOW MUCH IT WILL TAKE FOR A RECALL OR SOMETHING TO BE PUT INTO EFFECT. I HOPE IT DOES NOT TAKE PEOPLE GETTING KILLED FOR THIS TO BE CORRECTED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10403453May 26, 2011
ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO NOT RECEIVING RECALL SERVICE *TGW THE DEALER INFORMED THE CONSUMER, THE REPLACEMENT PART WAS NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402613May 24, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES, THERE WAS A LOUD GRINDING THAT CAUSED THE BRAKES TO WEAR PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE ROTORS AND BRAKE PADS AT A COST OF $50 AND OFFERED AN EXTENDED THE WARRANTY. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILE. THE MANUFACTURER ADVISED THAT THE CLAIM WOULD BE ESCALATED AND THE CONTACT SHOULD EXPECT A RETURN CALL AT A LATER DATE. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402319May 22, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAVE A 2009 DODGE JOURNEY AND THE TIRE (WHILE NOT IN MOTION) TIRE WENT FLAT. FOUND OUT THE SENSOR FOR THE AIR PRESSURE IS THE ISSUE. THIS IS A HAZARDOUS TO EVERY OWNER. WHAT IF THIS WOULD HAVE HAPPEN W/ OTHER PASSENGERS IN THE VEHICLE ESPECIALLY MY BABY. THIS COULD HAVE RESULTED IN A HORRIFIC ACCIDENT. THIS VEHICLE SHOULD BE RECALL W/ SOME OTHER ALTERNATIVE MEASURES FOR THE SENSORS. I UNDERSTAND ALL FOUR TIRES HAVE SENSORS AND THIS CAN HAPPEN AT ANY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402269May 21, 2011
ELECTRICAL SYSTEM
BOUGHT 2009 JOURNEY WITH 47,000 KM'S ON IT ABOUT 3 MONTHS AGO FROM DODGE DEALER. HAVE HAD TO HAVE THE CAR TOWED TWICE NOW BECAUSE IT WOULD NOT START. DEALER SEEMS TO BE IN THE DARK ABOUT HOW TO FIX PROBLEM. POOR, POOR, EXAMPLE OF CUSTOMER SERVICE AND CAR QUALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401514May 18, 2011
TIRES, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE HAD KUMHO TIRES, LINE SOLUS, TIRE SIZE 225/55/R19 ON THE VEHICLE. THE DOT WAS NOT AVAILABLE. THE CONTACT STATED AFTER TAKING THE VEHICLE IN FOR A FRONT END ALIGNMENT, THEY ADVISED HER THAT ALL FOUR TIRES WERE SEPARATING. THE VEHICLE WAS NOT REPAIRED SINCE THE TIRES WERE ON BACK-ORDER. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399492May 8, 2011
EQUIPMENT, SERVICE BRAKES, HYDRAULIC
INAUG 2010, I HAD THE BRAKE PADS CHANGED BARELY A YEAR AFTER BUYING THE CAR. THE NEXT MONTH I HAD TO HAVE NEW ROTORS BECAUSE THEY WARPED. A MONTH LATER THEY WERE WARPED AGAIN, COULDN'T GET THEM CHANGED UNTIL MAR 7, 2011. EXACTLY 30 DAYS LATER THEY WERE WARPED AGAIN. JUST HAD THEM AND THE BRAKE PADS REPLACED ON MAY 8, 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399230May 5, 2011
SERVICE BRAKES, ELECTRIC
ALL FOUR BRAKES ON MY 2009 DODGE JOURNEY HAVE FAILED AFTER ONLY 25,000 MILES. BRAKE PARTS HAVE BROKEN AND THE FRONT TWO BRAKES ARE CONSIDERED UNDER WARRANTY BUT THE BACK BRAKES ARE NOT UNDER WARRANTY. THE DEALERSHIP STATED THE CAR WAS UNSAFE TO DRIVE UNTIL THE BRAKES WERE FIXED. DONAVAN DODGE IN SIERRA VISTA ARIZONA HAS REPAIRED THE BRAKES BUT THE DEALERSHIP IS NOT TAKING ANY RESPONSIBILITY FOR FAILURE OF EQUIPMENT FOR THE BACK BRAKES. THIS TYPE OF FAILURE PLACED ME AND ANY PASSENGERS IN DANGER. I REQUESTED THE BROKEN PARTS FOR THE BRAKE EQUIPMENT THAT WAS NOT UNDER WARRANTY. THEY HAVE TO SEND THE ONES UNDER WARRANTY BACK TO THE DODGE CORPORATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398872May 4, 2011
SERVICE BRAKES, HYDRAULIC
I OWN A 2009 DODGE JOURNEY, I HAVE HAD 6 (YES 6) BRAKE REPLACEMENTS IN THE PAST 3 YEARS. MY FIRST ONE WAS AT 10,000 MILES. I CURRENTLY HAVE 50,000 MILES ON THE CAR. HOW CAN YOU NOT THINK THERE IS A PROBLEM IN THE DESIGN OF THE JOURNEY'S BRAKE SYSTEM ? WHY DON'T YOU INVESTIGATE ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399088May 4, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER RECEIVING A RECALL NOTICE REGARDING THE FRONT DOOR WIRING HARNESS. SHE SCHEDULED HER APPOINTMENT FOR MARCH OF 2011 AND THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THE PART WAS ON A UNIVERSAL BACK ORDER AND WAS UNSURE WHEN IT WOULD BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 06/17/11 *BF THE VEHICLE WAS REPAIRED ON MAY 17, 2011 AFTER THE CONSUMER CONTACTED CORPORATE. UPDATED 06/30/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398826May 3, 2011
SERVICE BRAKES, HYDRAULIC
EXCESSIVE FRONT BRAKE PAD AND ROTOR WEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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