Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10413298July 18, 2011
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS 2009 DODGE JOURNEY EQUIPPED WITH KUMHO KUSOLSK816 TIRES, SIZE 225/55/R19 DOT 27PJYA5M. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THAT THE TREAD ON THE FRONT DRIVERS TIRE WAS SEPARATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TREAD ON TWO ADDITIONAL TIRES WAS ALSO SEPARATING. THE TIRES WERE NOT REPAIRED OR REPLACED BECAUSE THERE WERE NO TIRES AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD MAKE ONE TIRE AVAILABLE FOR HER.THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 16,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413331July 18, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WOULD ALSO NOT START, INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 76,758. UPDATED 08/31/11*LJ UPDATED 2/9/2012 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412412July 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2009 DODGE JOURNEY SXT AWD. I HAVE HAD SEVERAL ISSUES SINCE I PURCHASED THIS VEHICLE IN OCT 2008. THE ISSUES WERE BRAKE/CALIPER FAILURE, WATER LEAK, WIRING HARNESS, IGNITION FAILURE ETC(THE LIST GOES ON). RECENTLY ON JULY 10-13 2011 MY VEHICLE WOULD AUTOMATICALLY STALL WHEN COMING TO A COMPLETE STOP OR IDEAL BRAKIN. I BROUGHT MY VEHICLE IN TO MY LOCAL DEALERSHIP TO FIND OUT REASON FOR STALLING. THE STATED IT WAS DUE TO THE TRANSMISSION WIRE BEING FRIED AND IT WAS GOING TO COST ME $227 TO REPLACE WIRE. I IMMEDIATELY CONTACTED CHRYSLER AND PLACED A CASE IN REGARDS TO MY CONCERN AS I FELT THIS WAS A WARRANTY/SAFETY ISSUE. I ALSO, INQUIRED ABOUT THE BUY BACK PROGRAM AS EVERY 3K TO 6K MILES SOMETHING GOES WRONG WITH MY VEHICLE THAT IS NEVER MINOR. I WAS WITHOUT A VEHICLE FOR 3 DAYS DUE TO THE NEGLIGENCE AND FOLLOW-UP BETWEEN CHRYSLER CASE MANAGER AND DEALERSHIP'S SERVICE MANAGER. I HAD NO TRANSPORTATION LEAVING MYSELF AND CHILD STRANDED. THEREFORE, DUE TO NO RESPONSE I CONTACTED THE DEALERSHIP TO HAVE IT FIXED & PAID FOR IT AS I NEEDED MY VEHICLE BACK. THAT SAME DAY I GET A CALL FROM THE CASE MANAGER STATING THEY ARE UNABLE TO COMPENSATE ME DUE TO VEHICLE ALREADY BEING REPAIRED/PICKED UP. I WAS SO DISGUSTED AND UPSET AT THE FACT THE DISREGARDED MY CONCERN AND COULD CARE LESS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412242July 14, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER WAS DRIVING APPROXIMATELY 70 MPH WHEN THE ACCELERATOR PEDAL FRACTURED FROM THE FIREWALL. THE VEHICLE WAS PULLED OVER AND STOPPED. THE CONTACT, WHO WAS A MECHANIC, APPEARED ON THE SCENE TO PERFORM A TEMPORARY REPAIR TO THE PEDAL. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE IN THE PROCESS OF DIAGNOSING AND REPAIRING THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412110July 13, 2011
SERVICE BRAKES, HYDRAULIC
CONSTANT BRAKE PROBLEMS WITH 2009 DODGE JOURNEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411525July 8, 2011
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY R/T HAVE REPLACED FRONT PADS 3 TIMES, HAVE REPLACED ROTORS AND HAD ROTORS RESURFACED. REAR BRAKES PADS AND ROTORS REPLACED. VEHICLE WILL SHAKE AT HIGHWAY SPEED AND WHEN ATTEMPTING TO STOP. SOMETIMES WHEN ATTEMPTING TO STOP BRAKES WILL GRIND AND HAVE DIFFICULTY STOPPING. SERVICE MANAGER AT DEALERSHIP HAS TOLD ME THE VEHICLE IS NOT SAFE, HOWEVER, HAVE YET TO RECEIVE ASSISTANCE TO REMEDY ONGOING SITUATION REGARDING BRAKING SYSTEM AND COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410821July 7, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE BRAKES FAILED AND THE VEHICLE WOULD SHAKE ABNORMALLY WHEN APPLYING THE BRAKES. IN ADDITION, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT STATED THAT THEY TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE FRONT AND REAR BRAKES NEEDED TO BE REPLACED. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THEY WERE EXTENDING COVERAGE ON THE BRAKES AND ROTORS OF THE VEHICLE BY ONE YEAR. THE CONTACT BELIEVED THAT THE LOW MILEAGE ON THE VEHICLE DEEMED THAT THE FAILURE WAS A MANUFACTURING DEFECT. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 13,552.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409171June 28, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER RECEIVING A RECALL NOTICE IN REGARDS TO NHTSA CAMPAIGN ID NUMBER 10V658000 (ELECTRICAL SYSTEM:WIRING). THE VEHICLE WAS THEN TAKEN TO A DEALER, BUT THEY ADVISED HIM THAT THEY DO NOT HAVE THE PARTS AVAILABLE BECAUSE THE MANUFACTURER WAS ONLY DISTRIBUTING ONE PART EVERY SO OFTEN. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 38,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409278June 28, 2011
ELECTRICAL SYSTEM
BOUGHT THIS VEHICLE ABOUT 3 MOS..AGO. HAD 53, 000 MILES. HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE. ENGINE LIGHT COMES ON AND OFF, HAD IT CHECKED, STATED FUEL PROBLEMS. MECHANIC STATED NEEDED NEW FUEL CAP. STILL NOT BETTER. WAS DRIVING TODAY AND ELECTRON THROTTLE CAME ON, CAR ACT AS THO IT WAS GOING TO STOP. I PULLED CAR OVER, TURNED OFF ENGINE. READ BOOK, THAN STARTED CAR BACK UP. LIGHT WENT OFF. ALSO DOOR LOCKS LOCK WHEN THEY WANT TO. THIS CAR HAS SOME KIND OF PROBLEMS WITH COMPUTER, NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408991June 27, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, EQUIPMENT:MECHANICAL, ENGINE AND ENGINE COOLING, TIRES, POWER TRAIN
HAVE HAD ONGOING ISSUES WITH 2009 DODGE JOURNEY. VEHICLE LOSES POWER WHILE DRIVING, THIS HAS HAPPENED APPROXIMATELY 10 TIMES IN THE LAST YEAR. THE TIRES SOLD ON THE VEHICLE (225-55-R19) ARE NOT REPLACEABLE. I GOT A FLAT AND WAS TOLD TO RIDE ON THE DONUT UNTIL THEY COULD LOCATE A NEW TIRE, 12 DAYS LATER STILL NO TIRE, I DEMANDED THE DEALER SELL ME A TIRE OFF OF A CAR IN THE LOT, THEY FINALLY AGREED. HOWEVER, I WAS CALLED AFTER I LEFT THE CAR AND TOLD THAT BECAUSE IT IS AWD ALL 4 TIRES MUST BE REPLACED OR IT WILL DAMAGE MY TRANSMISSION AND THAT POSSIBLY, I ALREADY HAVE DAMAGED DUE TO DRIVING ON DONUT. HAD NO CHOICE BUT TO BUY 4 NEW TIRES, WHILE AT DEALER HAVING 4 NEW , LARGER TIRES (235 55 R19) PUT ON THE DEALER BROKE VALVE SENSOR ON 2ND TIRE, 1ST TIME THEY BROKE ONE WAS IN MARCH 2011. VEHICLE HAS 31,000 MILES ON IT AND THE SENSORS SHOULD LAST A MINIMUM OF 5 YEARS. DEALER WILL NOT COVER UNDER WARRANTY. AFTER PAYING $827 TO REPLACE 4 TIRES, WHEN I ONLY NEEDED 1 NEW TIRE AND 2 MISSING VALVE SENSORS, I DROVE OFF THE LOT AND THE VEHICLE AGAIN LOST POWER, DEALER HAS HAD VEHICLE IN AT LEAST 4 TIMES TO FIX PROBLEM IN THE PAST, THEY STILL HAVE NOT RESOLVED OR LOCATED THE PROBLEM. I RESTARTED VEHICLE AND IT DIED AGAIN, RESTARTED A 3RD TIME AND I LOST ALL DASH LIGHTING. THIS WAS WITHIN AN 8TH OF MILE OF THE DEALER LOCATION. I TURNED THE CAR AROUND AND RETURNED IT TO THE DEALER, WHICH IS WHERE IT REMAINS UNTIL THEY CAN FIX IT!! NYS ATTORNEY GENERAL STATES THIS DOES NOT QUALIFY AS A "LEMON" BECAUSE THE DEALER ATTEMPTED TO REPAIR, I DISAGREE! I AM FILING A 2ND LEMON LAW CASE WITH THEM AT THIS TIME. BUYER BEWARE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409634June 24, 2011
SERVICE BRAKES, HYDRAULIC
THIS VEHICLE MODEL HAS AN OBVIOUS PREMATURE BRAKE WEAR/FAILURE PROBLEM. I REPLACED THE FRONT PADS A YEAR AGO, VERY EARLY IN THE LIFE OF THE VEHICLE AS COMPARED TO NORMAL BRAKE WEAR. I HAVE NOW ALSO HAD TO REPLACE THE REAR PADS AND HAVE THE REAR ROTORS CUT. I HAVE BEEN TOLD THAT THE FRONT PADS AND ROTORS ALSO HAVE TO BE REPLACED DUE TO EXCESSIVE WEAR. THE ROTORS ARE TOO THIN AND MUST BE REPLACED. I DRIVE MOSTLY HIGHWAY MILES. I DO NOT RIDE MY BRAKES. I AM A VERY CONSERVATIVE DRIVER. YET, I HAVE HAD TO SPEND ABOUT $700 FOR BRAKES WITHIN A YEAR. AND, ALL OF THAT BEFORE A NORMAL BRAKE ISSUE SHOULD OCCUR ON A VEHICLE. I HAVE READ MANY OTHER COMPLAINTS ABOUT THIS ISSUE ON THE INTERNET. AND, THERE ARE ALREADY AT LEAST 2 CLASS ACTION LAWSUITS FILED RELATED TO IT - IN CA AND NJ. PLEASE INVESTIGATE AND FORCE CHRYSLER TO FIX THE BRAKING SYSTEM ON THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408716June 23, 2011
SERVICE BRAKES, ELECTRIC, TIRES
I OWN A 2009 DODGE JOURNEY THAT I BOUGHT BRAND NEW. IN 2 YEARS I HAVE GONE THROUGH MULTIPLE BRAKE PADS AND THE CAR HAS ALMOST NO MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408536June 22, 2011
SERVICE BRAKES, HYDRAULIC
2009 DODGE JOURNEY SXT - BRAKES AND ROTORS - HAD TO REPLACE BRAKES AT 37,000 MILES AND WAS TOLD ROTORS ALSO NEEDED TO BE REPLACED. SHOULD HAVE LASTED LONGER THEN THEY DID - LAST WEEK 6-11 RECEIVED NOTICE FROM CHRYSLER -DODGE THAT IF OWNER HAD TO REPLACE PRIOR TO 36,000 MILES THEY WOULD REPLACE AT THEIR EXPENSE LESS $100.00 DEDUCTIBLE. WOULDN'T TOUCH MY CLAIM SINCE MY BRAKES WERE REPLACED AT MY COST AT 37,000 MILES. IF THE ROTORS AND BRAKES WERE NOT RIGHT WHEN THIS VEHICLE WAS MADE, I FEEL THAT CHRYSLER-DODGE SHOULD HAVE TO PICK UP THE COST IN FULL OR EXTEND THE MILEAGE ON THIS PROBLEM SO THEIR CUSTOMERS CAN SAY THEY HAVE SAFE VEHICLES. SINCE BRAKES AND ROTORS ARE A VITAL ISSUE OF A AN AUTOMOBILE THIS SHOULD BE ADDRESSED. I AM STILL DRIVING WITH BAD ROTORS AND COULDN'T GET ANY HELP FROM THE DEALER OR CHRYSLER-DODGE COMPLAINT DEPARTMENT OR CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408391June 21, 2011
SERVICE BRAKES, HYDRAULIC
I HAD TO HAVE MY BRAKES AND ROTORS REPLACED. HAVING BRAKES REPLACED ON OTHER CARS I HAVE HAD, THIS SOUNDS SILLY. I AM NOT A STUPID WOMAN. I KNOW SOMETHING IS WRONG IF YOU HAVE BRAKES AND ROTORS REPLACED THIS EARLY. THIS CAR IS MY LAST DODGE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407777June 21, 2011
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS TIRES, SIZE 225/55/R19, DOT NUMBER: 27PJYA5M . WHILE DRIVING APPROXIMATELY 30 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO VIBRATE AND THERE WAS A NOISE EXHIBITED FROM THE REAR PASSENGER SIDE TIRE. THE CONTACT STOPPED AND EXITED THE VEHICLE AND DISCOVERED THAT THE TIRE WAS FLAT. THE TIRE WAS REPLACED WITH THE SPARE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE BELT OF THE TIRE WAS DAMAGED AND THE TIRE WAS NOT REPAIRABLE. THE TIRE WAS ON BACK ORDER AND WOULD NOT BE AVAILABLE FOR APPROXIMATELY THREE MONTHS FOR REPLACEMENT. THE TIRE WAS NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407409June 19, 2011
EQUIPMENT, SERVICE BRAKES, HYDRAULIC
WE HAD TO REPLACE FRONT BRAKES AND RESURFACE THE ROTORS AT 18,785 MILES. REPLACED REAR BRAKE PADS AT 26,848 MILES AND REPLACED FRONT BRAKE PADS AND ROTORS AT UNDER 36,000 AGAIN. THIS CAR HAS 35,885 ON IT. I MISPLACED THE LETTER SENT HOME ABOUT BEING REIMBURSED FOR THESE PROBLEMS. WE JUST DECIDED TO BUY OUR LEASE. WE NEED NEW TIRES ONLY WE AREN'T WAITING FOR THE EXPENSIVE ONES ON BACKORDER WE WILL USE THE ALTERNATE SIZE AND BRAND. YESTERDAY I LOST ALL POWER IN THE CAR. WINDOWS WONT GO UP OR DOWN, NO AIR, NO RADIO, NO WINDSHIELD WIPERS, NO POWER LOCKS.ITS HOT IN NJ I CANT DRIVE THIS CAR WITHOUT THESE THINGS. I SHOULDN'T HAVE TO DRIVE IT WITHOUT THESE THINGS. THERE ARE LESS THAN 36000 MILES ON THE CAR. I HIT MY 36 MONTH MARK ON 5/31 SO AM I OUT OF LUCK. CAN DODGE STAND PROUDLY BEHIND THEIR NAME AND RECALL THESE CARS WILL ALL OF THESE PROBLEMS? I READ THE BLOGS AND MESSAGE BOARDS-IM NOT THE FIRST PERSON AND I WONT BE THE LAST TO HAVE THESE PROBLEM. WHY SHOULD ALL THE RESPONSIBILITY BE PUT ON THE CUSTOMER. THIS IS MY 2ND DODGE AND THIS WILL PROBABLY BE MY LAST IF THEY CANT STEP UP AND OWN SOME OF THIS FAULTS. I DON'T KNOW THE ANSWER TO THE EQUIPMENT MAKE AND MODEL SO I AM PUTTING IN ANYTHING TO ALLOW ME TO GET TO THE NEXT PAGE. IF I KNEW THIS INFO. I WOULD BE A MECHANIC AND WOULD HAVE KNOWN ABOUT THESE PROBLEMS BEFORE I BOUGHT THE CAR. I AM CHOOSING 3M SERIES 963(THIS MEANS NOTHING-THIS IS THE ONLY WAY I CAN GET ONTO THE NEXT PAGE SO DISREGARD THIS SECTION OF THE COMPLAINT). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407225June 17, 2011
SEAT BELTS
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THE SEAT BELTS WERE DESIGNED TO LOCK ONLY WHEN THE AIR BAG SENSORS DETECTED AN IMPACT IN A CERTAIN LOCATION OF THE VEHICLE OR AT A CERTAIN SPEED. THE CONTACT WAS TAKEN BY AMBULANCE TO THE HOSPITAL. THE CONTACT DID NOT MENTION IF A POLICE REPORT WAS FILED. THE CONTACT WAS NOT PROPERLY RESTRAINED BY THE SEAT BELT AND SUFFERED INJURIES TO HIS CHEST AND A BROKEN STERNUM. THE BODY DAMAGE TO THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10407287June 17, 2011
SERVICE BRAKES, HYDRAULIC
MY FRONT BRAKES WENT OUT AT 16,000 MILES 6 MONTHS AGO. I HAD TO REPLACE THE BRAKE PADS AND ROTORS. NOW AT 23,000 MILES MY REAR BREAKS HAVE GONE OUT (NO PRIOR WARNING, JUST ALL OF A SUDDEN CONSTANT SQUEALING WHEN I DRIVE) AND I'VE BEEN TOLD I AGAIN HAVE TO PAY FOR NEW BRAKES AND ROTORS. ALL OF THE EXPENSES HAVE BEEN OUT OF MY OWN POCKET, BUT I JUST WAS TOLD YESTERDAY TO SEND MY RECEIPT FOR THE FRONT BRAKE JOB TO CHRYSLER FOR A REFUND BUT THAT THE REAR BRAKES ARE NOT COVERED. I SENT THE RECEIPT IN BUT HAVE YET TO BE REIMBURSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407126June 16, 2011
SERVICE BRAKES, HYDRAULIC
BRAKE FAILURE ON 2009 DODGE JOURNEY SXT. BRAKE PADS AND ROTORS NEED TO BE REPLACED AFTER 12,000 MILES. I'M CONCERNED ABOUT BRAKE FAILURE AND THE POSSIBILITY OF INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407159June 16, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES WERE EXHIBITING AN UNUSUALLY LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED AND THE ROTORS WOULD NEED TO BE RESURFACED. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED TO REPAIR THE PROBLEM. THE DEALER THEN REPLACED THE ROTORS AND BRAKE PADS. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP FOR A SECOND OPINION WHERE THE BRAKE LINES, BOTH ROTORS AND BRAKE PADS WERE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,693 AND THE CURRENT MILEAGE WAS 24,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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