Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10438636December 5, 2011
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS DRIVING 20 MPH WHEN THE VEHICLE BEGAN TO LOOSE POWER ABNORMALLY. THE BRAKES AND POWER STEERING ASSIST BECAME INOPERABLE, BUT THE VEHICLE DID NOT STALL. IN ADDITION, THE CONTACT STATED THAT THE BRAKES WERE CONTINUOUSLY WEARING PREMATURELY AND HAD BEEN REPLACED FOUR TIMES WITHIN A FOUR YEAR PERIOD. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 63,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437716November 29, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, STRUCTURE:BODY, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH AND APPROACHING A STOP SIGN, THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOORBOARD AND THE VEHICLE HESITATED TO STOP. THE CONTACT DROVE THE VEHICLE SLOWLY TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE FRONT AND REAR BRAKES WERE WORN AND WOULD HAVE TO BE REPLACED, AS WELL AS THE ROTORS. THE CONTACT ALSO NOTICED THAT THE REAR PASSENGER SIDE DOOR WAS HOLDING WATER IN THE INTERIOR AND WOULD LEAK FROM THE BOTTOM OF THE DOOR WHEN THE DOOR WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 01/24/12*LJ THE CONSUMER ALSO STATED IN DECEMBER 2009, THE VEHICLE WOULD RANDOMLY NOT START. AFTER LETTING THE VEHICLE SIT FOR ABOUT 15 MINUTES, IT WOULD THEN START. THERE WERE PROBLEMS WITH THE TRANSMISSION, EXHAUST PIPES RUSTING, AND DOORS HOLDING IN WATER. UPDATE 01/27/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437513November 28, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE PADS WERE WEARING PREMATURELY AND SMOKE WAS SEEN COMING FROM THE BRAKES AFTER REPAIRS. THE BRAKE PAD WAS CHANGED AT LEAST THREE TIMES AT THE VEHICLE MILEAGE OF 30,000, 42,000 AND 50,000. THE DEALER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THEY COULD REPAIR THE PROBLEM IF THE OWNER PAID FOR THE REPAIRS. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT A REPRESENTATIVE WOULD RETURN HIS CALL AT A LATER DATE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437628November 28, 2011
TIRES:VALVE
TIRE VALVE STEMS - TIRE PRESSURE LIGHT WAS ON AS WEATHER GOT COLDER, WHEN I TRIED TO REMOVE THE VALVE CAPS THE STEMS BROKE OFF AND THE TIRES DEFLATED. THE STEM WAS CORRODED INTO THE PLASTIC CAP AND WHEN TWISTED, STEM BROKE OFF. THANK GOD THAT THEY DIDN'T BREAK OFF WHILE THE CAR WAS RUNNING DOWN THE HIGHWAY AS WOULD OF CAUSED AN ACCIDENT. THIS CONDITION HAS HAPPENED OVER AND OVER ON THIS VEHICLE AND THERE NEEDS TO BE A RECALL BEFORE SOMEONE GETS KILLED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437330November 26, 2011
SERVICE BRAKES, HYDRAULIC
FRONT BRAKES HAVE BEEN REPLACED TWICE SO FAR. TOLD BY DEALER THEY WERE REPLACED AT 19000 WITH ORIGINAL TYPE THAT HAD PROBLEMS BECAUSE THEY WERE TOLD TO. HAD THOSE REPLACED AT 29000 WHEN STEERING BECAME WOBBLY AS BRAKES APPLIED. ASKED IF I WAS GETTING 10000 MILE BRAKES AGAIN AND WAS TOLD THEY PUT ON WHAT THEY ARE TOLD BY MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436850November 23, 2011
SERVICE BRAKES, HYDRAULIC
PREMATURE BRAKE FAILURE ON FRONT BRAKES. THE BRAKES HAVE BEEN REPLACED 4 TIMES AND ROTORS HAVE BEEN REPLACED THREE TIMES DUE TO SEVERE WARPAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436878November 23, 2011
SERVICE BRAKES, HYDRAULIC
PURCHASED VEHICLE (DEALER DEMO) IN MARCH 2010 WITH 4,000 MILES ON IT. CAME WITH ALL (FULL) WARRANTIES. HAS KNOWN BRAKE ISSUES WITH PADS PREMATURELY WARPING. FIRST SERVICE WAS 11/5/10 AT 19,600 MILES FRONT BRAKES REDONE PAID $50 UNDER WARRANTY. SECOND SERVICE ONE WEEK LATER 11/12/10 REAR BRAKES REDONE AT 20,107 MILES. ON JULY 2, 2011 AT 35,455 MILES REPLACED FRONT BRAKES/PADS AGAIN PAID $155.00 HAD BRAKES CHECKED AGAIN ON 10/1/11 AND 8MM OF MATERIAL REMAINING ON FRONT AND 7MM OF MATERIAL ON REAR. ON 11/1/11 NOTICED WARPING ON FRONT (POSSIBLE BACK TOO) AND DECIDED TO FILE THIS CLAIM BEFORE HAVING THEM REDONE AGAIN. OBVIOUSLY THEY CANNOT KEEP THE PADS FROM WARPING SO I WILL BE BACK MULTIPLE TIMES EACH YEAR TO PREVENT FURTHER DAMAGE TO ROTORS ETC. I WILL NOT KEEP PAYING FOR THIS SERVICE IT NEEDS TO BE COVERED UNDER WARRANTY AND ZERO DOLLARS TO ME. PLAN TO BRING IT IN ON 11/25 OR 11/26/11. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436580November 21, 2011
SERVICE BRAKES, HYDRAULIC
WE HAVE REPLACED THE BRAKES AND ROTORS 5 TIMES IN MY 2009 DODGE JOURNEY WITH ONLY 48,000 MILES. DODGE REFUSES TO HELP OR ADMIT ANY FAULT . THE CAR SHAKES SO BAD WHEN BRAKING IT FEELS AS IF IT'S GOING TO FALL APART, THIS IS EXTREMELY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436468November 19, 2011
SERVICE BRAKES, HYDRAULIC
DODGE JOURNEY SERIOUS BRAKE PROBLEM, 2ND TIME IN LESS THAN 32,000 PADS AND ROTORS ARE NEEDING TO BE REPLACED. DODGE HAS ACKNOWLEDGED A PROBLEM AND THEN DID SENT OUT REIMBURSEMENT OPTION, MY FIRST REPAIR WAS PAID FOR. HOWEVER, THE PROBLEM HAS NOT BEEN SOLVED WITH THE VEHICLE, THE SAME REPAIR IS REQUIRED AGAIN. A SEARCH ON THE INTERNET INDICATES THIS IS A RAMPANT PROBLEM, A RECALL FROM DODGE HAS NOT BEEN PUT IN PLACE, CLASS ACTION LAW SUITS EXIST. MECHANIC AT MIDAS INDICATES MANY DODGE JOURNEYS AT HIS FACILITY WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436408November 18, 2011
SERVICE BRAKES, HYDRAULIC
I PURCHASED THE CAR IN JANUARY AND HAD TO PUT FRONT BRAKES AND ROTORS ON IT. IN OCTOBER THE REAR BRAKES AND ROTORS HAD TO BE REPLACED. NOW IT'S NOVEMBER AND THE FRONT BRAKES ARE GOING OUT AGAIN. I HAVE CHECKED THE CALIPERS FOR PROPER OPERATION AND THEY APPEAR TO BE FINE. THE BRAKES JUST KEEP WEARING OUT. I OWNED MY LAST VEHICLE FOR MUCH LONGER AND NEVER HAD TO REPLACE THE BRAKES ON IT. THE BRAKES ON MY JOURNEY WERE NEW WHEN I BOUGHT IT. I SEE NO REASON FOR A VEHICLE TO NEED AT LEAST 3 SETS OF FRONT BRAKES BEFORE IT EVEN HITS 60,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436237November 17, 2011
ELECTRICAL SYSTEM
VEHICLE STALLED WHILE DRIVING AT 35 MPH. HAD TO PUT IN NEUTRAL AND STOP IN ORDER TO RESTART THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435938November 15, 2011
SERVICE BRAKES, HYDRAULIC
THIS CAR WAS PURCHASED FROM A DEALER USED WITH 40,000 + MILES ON IT. IT HAD BRAKE ISSUES RIGHT FROM THE START. IT SEEMED LIKE THE ABS BRAKES DID NOT WORK CORRECTLY AND THE CAR SHOOK WHEN THE BRAKES WERE APPLIED. AFTER OWNING IT FOR 14 MONTHS THE FRONT PADS HAD TO BE REPLACED. THE VEHICLE CONTINUED SHAKING AND WE WERE TOLD THE ROTORS WERE BAD. WE THEN REPLACED THE FRONT ROTORS AND THE BACK PADS. THE FRONT BRAKES STARTED MAKING GRINDING NOISES WITHIN A COUPLE OF WEEKS. NOW JUST ONE MONTH AFTER REPLACING THE ROTORS, THE FRONT PADS MUST BE REPLACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435146November 10, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE VIOLENTLY. THE DEALER REPLACED THE BRAKES NUMEROUS TIMES BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS IN THE PROCESS OF ASSISTING THE CONTACT WITH THE FAILURE. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 12/12/11*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER ON THREE SEPARATE OCCASIONS; ONCE TO HAVE THE ROTORS RESURFACED AND TWICE TO HAVE THE PADS REPLACED. UPDATED 12/14/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434437November 7, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS DRIVING 45 MPH WHEN THE ENGINE FAILURE WARNING LIGHT ILLUMINATED AND THE ENGINE RPMS INCREASED. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE BEYOND 45 MPH. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434745November 7, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER INSERTING THE KEY IN THE IGNITION, THE VEHICLE WOULD NOT START. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THEY WOULD REPLACE THE COMPUTER CHIP IN THE KEY. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED WITHIN SEVERAL MONTHS. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434791November 7, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT AN ABNORMAL GRINDING NOISE WHEN APPLYING THE BRAKES. IN ADDITION, THE ROTORS AND BRAKE PADS WERE WEARING PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES WHERE THEY REPLACED THE FRONT ROTORS AND FRONT BRAKE PADS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE CONTACT WAS REIMBURSED FOR FIFTY PERCENT OF THE REPAIR COSTS. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 37,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434109November 3, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
MY COMPLAINT CONSISTS OF THE TIRES, STARTER, AND PRESSURE SENSORS ON MY 2009 DODGE JOURNEY. FIRST, THE CHEAPEST TIRES MY DEALER CAN FIND FOR MY VEHICLE ARE PRICED AT $225/TIRE. THUS, A $1000.00 COST FOR TIRE REPLACEMENT. THIS WOULD BE REASONABLE IF THE VEHICLE WAS A LUXURY VEHICLE I.E.: AUDI, BMW, CADILLAC, MERCEDES, ETC... HOWEVER, IT IS A DODGE. I HAVE HAD TO REPLACE MY DODGE'S TIRES EVERY WINTER SINCE PURCHASE. THEREFORE, THESE PERFORMANCE TIRES ARE ONLY LASTING APPROXIMATELY 20,000/MILES A PIECE. AFFORDABLE, IS WHY I PURCHASED DODGE. I AM NOT RECEIVING THIS, NOT EVEN IN THE BASIC MAINTENANCE OF TIRES. NEXT, MY STARTER HAD TO BE REPLACED RECENTLY. I WAS TOLD THAT MANY DODGE JOURNEY STARTERS ARE "GOING." HOWEVER, WITH NO RECALL ON THE PART, I ENDED UP PAYING A $100.00 TOWARDS A DEDUCTIBLE THAT IS PART OF MY WARRANTY. FINALLY, I HAD TO REPLACE TWO TIRE SENSORS AS WELL ON MY VEHICLE THIS YEAR. AGAIN, NO RECALL ON THE PART. THEREFORE, A $100.00 DEDUCTIBLE WAS REQUIRED. I AM DISAPPOINTED THAT DESPITE MY WARRANTY I AM PAYING DEDUCTIBLES AND DESPITE OTHER NUMEROUS JOURNEYS HAVING THE SAME PROBLEMS THE PARTS AREN'T BEING RECALLED. I AM FORCED TO SPEND $1000.00 ON TIRES EVERY 20,000 MILES ON TOP OF MY ACTUAL MONTHLY CAR PAYMENT >$500.00. THE ABOVE EXPENSES SHOULD DEFINITELY NOT BE REQUIRED ON A BRAND NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430814October 19, 2011
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START. ALL LIGHTS WORKED, BUT NOTHING ELSE. IT COULD NOT BE TAKEN OUT OF PARK. TOW TRUCK DRIVER TRIED TO JUMP START, BUT BATTERY WAS GOOD. HE HAD TO DRAG THE FWD VEHICLE INTO A POSITION WHERE HE COULD TOW IT FROM THE FRONT. DEALER SAID CAUSE WAS THE WIN MODULE (OVER $300 AND IT IS OUT OF WARRANTY). THERE COULD BE MORE ISSUES BUT THEY WILL NOT KNOW UNTIL PART ARRIVES. THERE APPEAR TO BE MANY ISSUES WITH THIS PART ON THIS AND OTHER DODGE VEHICLES, BUT NO RECOGNITION OF A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430598October 18, 2011
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE STARTER FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED TWICE AND THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430495October 17, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 10V658000(ELECTRICAL SYSTEM:WIRING) AND CONTACTED THE DEALER IN MARCH 2011 BUT WAS ADVISED THAT THE PARTS NEEDED FOR REPAIRS WERE NOT READILY AVAILABLE. THE CONTACT STATED THAT THE PARTS HAVE NOT YET BECOME AVAILABLE AFTER A PERIOD OF SEVEN MONTHS. THE VEHICLE HAD NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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