Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10515960June 10, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE WOULD NOT START. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515485June 6, 2013
TIRES, WHEELS
WHILE DRIVING AT ABOUT 25 MPH THE TIRE WENT FLAT. MECHANIC SAID THAT THE VALVE STEM\TIRE PRESSURE SENSOR HAD CORRODED AND COME LOOSE CAUSING THE TIRE TO DEFLATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514933June 3, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR, SERVICE BRAKES, HYDRAULIC
THE DOOR CONTROL PANEL HAS FAILED, CAUSING THE DRIVER TO NOT HAVE THE ABILITY TO ROLL DOWN THE WINDOW, OR LOCK AND UNLOCK THE DOOR. THE AIRBAG WARNING LIGHT HAS ALSO COME ON, PRESUMABLY INDICATING A DEFECT IN THE DOOR PANEL AIRBAG SENSOR. I SPOKE WITH DODGE REGARDING A SAFETY RECALL FOR THE SAME MODEL YEAR, BUT EXCLUDING MY VIN. THEY INDICATED THAT THEY WOULD NOT COVER THE COSTS OF THE REPLACEMENT OF THE FAULTY PARTS, BUT TO "SAVE MY RECEIPTS" IN CASE THEY DECIDE TO REPLACE THE PARTS IN THE FUTURE. NOW MY FAMILY'S DAILY DRIVER HAS A FAULTY AIRBAG, IN ADDITION TO BRAKES THAT HAVE TO BE REPLACED EVERY 12-18K MILES, AND NO HELP FROM DODGE... THANKS FOR THE BAILOUT AMERICANS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513231May 23, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNLESS IT WAS SHIFTED INTO NEUTRAL FIRST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE STARTER AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 43,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512712May 19, 2013
SERVICE BRAKES, ELECTRICAL SYSTEM
BOUGHT THE VEHICLE USED FROM A TOYOTA DEALER ,THE BRAKES WERE PULSATING FROM WARPED ROTORS ,HAD A BRAKE JOB DONE AND NOW THE BRAKES ARE SQUEALING, /AND NOW THE SECOND THING THE VEHICLE HESITATES TO START, YOU HAVE TO KEEP TURNING THE KEY ON AND OFF TO GET IT TO START ,WHEN YOU TRY TO START IT JUST CLICKS ONE TIME ,IF WERE A BAD CONNECTION ON THE BATT. IT WOULD CLICK AS LONG AS YOU HELD THE KEY TO THE START POSITION .NOT HAPPY WITH THIS VEHICLE AT ALL BUT I'M STUCK WITH THE PAYMENTS SO I HAVE TO LIVE WITH IT ... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512440May 16, 2013
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER TOUCHED THE RADIO AND BURNED HER HAND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THERE WAS A SHORT IN THE RADIO/DVD RECEIVER AND IN THE DOOR CONTROL MODULE. THE TECHNICIAN STATED THAT THE DOOR CONTROL MODULE AND THE RADIO/DVD RECEIVER WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10511973May 14, 2013
SERVICE BRAKES
THE BRAKES ON THE DODGE JOURNEY 2009 APPARENTLY ARE TOO THIN/ NOT HEAVY ENOUGH FOR THE WEIGHT OF THE VEHICLE.. APPARENTLY EVERY 10,000 TO 25,000 MILES THEY WILL NEED TO HAVE NEW BRAKE PADS AND RESURFACING OF ROTORS OR REPLACEMENT.. SEEMS, DEPENDING ONTHE WEIGHT YOU CARRY IN THE VEHICLE THEIR MAY BE A FAILURE IN THE BRAKING SYSTEM.. I BOUGHT THE VEHICLE NEW AND ONLY HAVE 26,000 + MILES ON IT.. I HAVE READ THAT DODGE SHOULD REDESIGN AND INSTALL A NEW BRAKING SYSTEM.. BEING RETIRED,, I EXPECTED THIS TO BE MY LAST VEHICLE. I BOUGHT AMERICAN AUTO WHEN THE AMERICAN INDUSTRY WAS ASKING THE GOVERNMENT FOR ASSISTANCE. IM DISAPPOINTED DODGE HASN'T STEPPED UP AND TAKEN RESPONSIBILITY FOR THIS PROBLEM.. IT WILL COST ME $260. TO OVER $400. EVERY TIME FOR THIS.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511306May 9, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE ELECTRICAL COMPONENTS OF THE VEHICLE WOULD POWER ON BUT THE ENGINE WOULD NOT START. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 63,813. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511136May 8, 2013
SEAT BELTS
THE 2ND ROW (CENTER ROW) DRIVER'S SIDE SEAT BELT WILL NO LONGER LATCH. NOTHING IS STUCK IN IT--YOU CAN PUSH THE SEAT BELT INTO THE LATCH, BUT IT PULLS RIGHT OUT. ALTHOUGH A MAJOR SAFETY CONCERN (AS WELL AS WEARING A SEAT BELT BEING LAW HERE), DODGE CLAIMS IT IS NOT UNDER WARRANTY AND WILL ONLY FIX IF I PAY FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511133May 8, 2013
ELECTRICAL SYSTEM
PUT THE KEY FOB IN THE IGNITION, THE CAR WOULD NOT READ THE FOB... TRIED BOTH KEYS A FEW TIMES AND FINALLY IT STARTED. EVERYTHING ELSE ON THE REMOTE (LOCK, UNLOCK, AUTOMATIC START, PANIC) WORKS... CAN USE THE AUTOMATIC STARTER... AS SOON AS THE KEY IS INSERTED, THE CAR TURNS OFF... SOMETIMES THE DISPLAY READS BAD KEY AND SOMETIMES IT DOESN'T REACT AT ALL. AFTER TRYING 10-30 TIMES, IT READS THE KEY AND THE CAR STARTS. WE TOOK TO THE DEALER AND ARE BEING TOLD THAT THE ENTIRE WIRELESS IGNITION MODULE AND KEYS NEED TO BE REPLACED, WHICH S GOING TO COST US OVER $600. I HAVE DONE SOME RESEARCH AND AM SEEING THAT THIS IS A COMMON ISSUE WITH OUR MAKE AND MODEL, BUT AM UNABLE TO FIND A RECALL DIRECTLY RELATED TO OUR ISSUE. IN MY OPINION, THIS IS NOT SOMETHING THAT SHOULD JUST "BREAK" OUT OF NOWHERE ON A CAR THAT IS LESS THAN 5 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510272May 1, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 83,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510309May 1, 2013
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, HYDRAULIC, SUSPENSION, TIRES, POWER TRAIN
BRAKES, ALLIGNMENT, DRIVE SHAFT WAS BENT...4TH SET OF TIRES PURCHASED IN FEB. 2013 GAS TANK & FUEL PUMP NEEDED REPLACED APRIL 2013 CALIPER LOCKED UP CAUSING FIRE, VEHICLE NEEDED TO BE TOWED MAY 2013. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10509692April 26, 2013
SERVICE BRAKES, SUSPENSION, STEERING
HAVE HAD THE RACK AND PINION FIXED 1 1/2 YEARS AGO AND IT IS LEAKING AGAIN. HAVE HAD TO PUT 3 SETS OF BRAKE PADS ON IN 3 YEARS. ALSO HAD TO PUT NEW ROTOR AND BRAKE CALIPER ON RIGHT FRONT DUE TO BRAKE LOCKING UP! THIS CAR ONLY HAS 53,600 MILES ON IT AND HAS BEEN ONE THING AFTER ANOTHER BREAKING DOWN ON IT. BEEN TOLD BY TWO DODGE MECHANICS THIS SHOULD NOT BE HAPPENING. WOULD LIKE FOR THE DEALER TO DO SOMETHING ABOUT IT. BEEN TOLD THERE WERE RECALLS ON THIS CAR AND WE HAVE NEVER GOTTEN ONE IN THE MAIL. HELP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509526April 25, 2013
EQUIPMENT, TIRES
2009 DODGE JOURNEY AIR PRESSURE SENSOR FAILURE. ON 4-23-13. I WAS TRAVELING A LOCAL HIGHWAY ABOUT 65 MPH WHEN THE VALVE STEM AND PRESSURE SENSOR CAME LOOSE AND FELL INTO THE TIRE ON THE RIGHT REAR TIRE. I MANAGED TO GET THE CAR STOPPED SAFELY AFTER LOOSING CONTROL. AFTER READING A DODGE FORUM ON-LINE. THE GENERAL IDEA IS THAT THIS 2009 DODGE JOURNEY PRESSURE SENSOR IS POORLY DESIGNED. FROM WHAT I UNDERSTAND. DODGE CHANGED THE MATERIAL THE SENSOR IS MADE OF IN 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509268April 23, 2013
SERVICE BRAKES
AFTER 45 MINUTES OF COMBINED IN-TOWN AND HIGHWAY DRIVING (APPROX. 16 MILES TOTAL) DURING RUSH HOUR CAR BEGAN TO SMELL HOT. WHEN STOPPED VISIBLE SMOKE FROM RIGHT FRONT WHEEL WELL. CAR PULLING TO THE RIGHT AND SLIGHT VIBRATION IN STEERING WHEEL. AFTER INSPECTION IT WAS DISCOVERED THE CALIPER WAS LOCKED-UP. REPLACED FRONT RIGHT BRAKE PAD AND CALIPER. ALL 4 ROTORS WERE TURNED 01/2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509269April 23, 2013
STRUCTURE, SUSPENSION
REAR RATTLING (METAL ON METAL) UNABLE TO LOCATE. HEARD WHEN WINDOWS ARE DOWN AND DRIVING OVER A BUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509270April 23, 2013
ENGINE
ENGINE SPUTTERS THEN DIES WHILE IDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509265April 23, 2013
ELECTRICAL SYSTEM
MULTIPLE ELECTRICAL ISSUES: DASH LIGHTS GO OUT WHEN TURNING WIPERS ON/OFF. DASH LIGHTS REAPPEAR AFTER ON/OFF ACTION COMPLETE. KEY WOULD NOT START CAR, BUT WOULD LOCK/UNLOCK DOORS. WIPERS MOVE UPWARDS ABOUT 2-3 INCHES WHEN USING UNLOCK BUTTON ON KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509301April 23, 2013
TIRES
ALL 4 TIRES REPLACED 11/15/2012. ORDERED BRAND NEW KUMHO TIRES, HAD THEM MOUNTED, BALANCED AND SECURED WITH RH WARRANTY. IMMEDIATELY NOTICED THEY WERE MORE NOISY THAN THE TIRES THAT WERE ON JOURNEY BEFORE REPLACEMENT 11/15/2012. SLIGHT SHIMMY AND HUMMING NOISE. NOVEMBER 2012 - TOOK VEHICLE BACK TO SERVICE CENTER THAT MOUNTED TIRES. EXPLAINED ISSUE(S), OWNER TOLD SERVICE CENTER POSSIBLE BAD TIRE(S), REQUESTED TIRE INSPECTION. NO RESULTS FOUND. SERVICE CENTER ASKED OWNER TO DRIVE ON TIRES FOR 2/3 DAYS TO SEE IF SHIMMY IS COMING FROM FRONT OR REAR END. OWNER COMPLETED REQUESTED ACTION BY SERVICE CENTER, REPORTED SHIMMY COMING FROM REAR END AND REQUESTED ADDITIONAL INSPECTION OF TIRES. SERVICE CENTER "SAYS" THEY INSPECTED AGAIN AND FOUND NOTHING. DECEMBER -2012 OWNER RETURNED TO SERVICE CENTER FOR THIRD TIME TO REQUEST ROTATE & BALANCED. SERVICE CENTER ONCE AGAIN "SAYS" THEY ROTATED, BALANCED AND CHECKED TIRES AND FOUND NOTHING WRONG. SHIMMY AND HUMMING NOISE NOW COMPLETELY LOCATED IN FRONT OF VEHICLE. 04/21/2013 FRONT RIGHT BRAKE CALIPER AND PAD NEEDS REPLACED. CALIPER DRAGGING AND SMOKING. WHEN FRONT RIGHT TIRE WAS REMOVED TO REPLACE CALIPER TIRE WAS WOBBLY AND WOULD NOT STAND ON ITS OWN OR ROLL ON FLOOR "NORMALLY". NO OTHER TIRES WERE INSPECTED 4/21/2013. OWNER PLANS TO RETURN TO SERVICE CENTER WHERE TIRES WERE PURCHASED/MOUNTED TO REQUEST ANOTHER INSPECTION AND REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508976April 21, 2013
ELECTRICAL SYSTEM
UPON TRYING TO START VEHICLE, NO RESPONSE. LIGHTS, RADIO, ALL WORK FINE. AFTER LETTING SIT FOR 1 HOUR TRIED AGAIN THIS TIME AFTER TWO ATTEMPTS CAR STARTED. I SEE FROM THE WEB THIS IS A COMMON PROBLEM WITH DODGE JOURNEYS FROM 2009 TO 2013. PLEASE FIND RESOLUTION TO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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