Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10534697August 11, 2013
ELECTRICAL SYSTEM
TRIED TO START THE CAR ONE DAY AND ALL IT DID WAS TRY TO TURN. EVENTUALLY THROUGH BLOGS I HAD READ ABOUT THE STARTING ISSUE AND TO KEEP TRYING TO TURN IT AND MAYBE IT WOULD GO, IT DIED. WE REPLACED THE BATTERY AND IT RAN WELL FOR 4 WEEKS AND AGAIN DID THE SAME THING TONIGHT. ALL WINDOWS, LOCKS, AIR CONDITIONING, AND HEAD LIGHTS WERE WORKING BUT NOT ENOUGH POWER TO TURN OVER, YES I TURNED ALL OF IT OFF IMMEDIATELY WHEN I REALIZED WHAT HAPPENED. BIG DIFFERENCE WAS THAT LAST TIME I COULD JUMP IT, THIS TIME I COULD NOT. I HAD TO LEAVE MY CAR IN THE PARKING LOT AT 8:30PM AND GET A RIDE FOR MY CHILDREN AND I FROM FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531953July 26, 2013
SERVICE BRAKES
3 MONTHS AFTER I PURCHASED MY USED 09 DODGE JOURNEY I HAVE HAD TO REPLACE THE BRAKE PADS EVERY 2 TO 3 MONTHS. I WOULD TAKE IT TO THE DODGE DEALER AND IT WAS UNDER WARRANTY AND THEY WOULD TELL ME MY BRAKES WERE LIKE BRAND NEW. I AM STILL REPLACING PADS EVERY 2 TO 3 MONTHS. I THINK DODGE SHOULD RECALL THIS CAR AND FIX THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531567July 24, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. WHEN THE AIR CONDITIONING OR POWER WINDOW SWITCH WAS ACTIVATED, THE VEHICLE WOULD THEN START. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000 AND THE CURRENT MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531671July 24, 2013
ENGINE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE VEHICLE KEEPS OVERHEATING. I'VE ADDED COOLANT. THERE DOESN'T SEEM TO BE A LEAKAGE STAIN IN THE GARAGE OR DRIVEWAY. IT HAPPENED YESTERDAY AFTER LEAVING THE OFFICE FOR LUNCH. I BARELY MADE IT HOME BEFORE THE JOURNEY COMPLETELY SHUT DOWN. I ALLOWED THE ENGINE TO COOL OFF, ADDED COOLANT, AND IT WOULDN'T RESTART. I TOOK A DIFFERENT CAR BACK TO WORK AND WAS ABLE TO START THE JOURNEY UPON RETURNING HOME. I LET IT SIT OVERNIGHT AND IT STARTED RIGHT UP THIS MORNING. HOWEVER, UPON DRIVING 15 MINUTES DURING LUNCH TODAY, IT OVERHEATS AGAIN. THE RED WARNING LIGHT APPEARED AND THE DING SOUNDED. THE JOURNEY COASTED INTO MY OFFICE PARKING SPOT WHERE IT WILL STAY UNTIL I LEAVE THIS EVENING. HOPEFULLY, AFTER ADDING MORE COOLANT, I'LL AT LEAST BE ABLE TO MAKE IT HOME. I WILL BE TRADING THIS VEHICLE IN ASAP! PS. THE TIRE PRESSURE LIGHT IS ALWAYS ON, IRREGARDLESS THE PROPER AMOUNT OF AIR IN THE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531669July 24, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AT 20,000 MILES THE BRAKES AND ROTORS HAD TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE BRAKES AND ROTORS WERE TOO SMALL FOR USE ON THE VEHICLE. THE CONTACT STATED THAT OVER THE NEXT 40,000 MILES, THE BRAKES HAD BEEN REPLACED 3 TIMES AND THE ROTORS ONCE. THE DEALER DID NOT HAVE AN EXPLANATION FOR THE SECOND FAILURE OF THE ROTORS. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 60,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526373July 23, 2013
WHEELS, TIRES:VALVE
THE VALVE STEMS ON MY 2009 DODGE JOURNEY CRACKED CAUSING THE STEM TO FLY OUT OF THE TIRE. THIS CAUSES THE TIRE TO INSTANTLY GO FLAT, WHICH IN TURN MAKES THE VEHICLE DIFFICULT TO CONTROL. THIS HAS HAPPENED TO ME TWICE. BOTH TIMES I WAS ON THE HIGHWAY. LUCKILY I WAS ABLE TO CONTROL THE CAR AND GET TO THE SIDE OF THE ROAD. IF I HAD BEEN IN ANY OTHER LANE I MOST LIKELY WOULD HAVE VEERED INTO ANOTHER LANE OR IN FRONT OF ANOTHER CAR. I HAD TO FIX THE OTHER TWO TIRES AS WELL AS THEY WERE ALSO CRACKED. THIS IS APPARENTLY A PROBLEM THAT DEALERS/MECHANICS ARE AWARE OF. DODGE IS ALSO AWARE. THEY HAVE SINCE CHANGED THE WAY THE VALVES WERE MADE. THEY ARE NOW SOME TYPE OF PLASTIC. THE CONSUMER HOWEVER IS NOT AWARE UNTIL SOMETHING GOES WRONG. IN BOTH CASES AN ACCIDENT COULD HAVE EASILY HAPPENED. AGAIN, I WAS LUCKY. BY DOING RESEARCH ON THE INTERNET I HAVE FOUND IT HAPPENS TO 2009 AND 2010 VEHICLES. I HAVE CONTACTED DODGE AND ALL I GOT WE'RE APOLOGIES. IF I LOST MY LIFE OR MY CHILDREN AN APOLOGY WOULDN'T BRING ANYONE BACK. THE PUBLIC NEEDS TO BE AWARE OF THIS ISSUE BEFORE SOMETHING TERRIBLE HAPPENS. WHEN THE STEM BLOWS OUT OF THE TIRE THE AIR LOSS IS INSTANTANEOUS. THERE IS NO WARNING JUST LOSS OF CONTROL OVER THE VEHICLE. I TRULY HOPE THAT SOMEONE CAN HELP MAKE OTHERS AWARE THAT THIS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531507July 23, 2013
SERVICE BRAKES
UPON DOING ROUTINE BRAKE INSPECTION FOUND BOTH REAR CALIPERS TO BE NOT WORKING AND SEIZED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526150July 22, 2013
AIR BAGS:FRONTAL, AIR BAGS, STEERING
I AM NOT REPORTING AN ACCIDENT ... YET. I WAS DRIVING ON RESIDENTIAL STREET ABOUT 35 MPH WHEN THE "AIRBAG WARNING LIGHT" CAME ON. THEREAFTER IT CAME ON EACH TIME I STARTED MY CAR AND STARTED TO DRIVE. CONTACTED NEAREST DEALER AND WAS TOLD THAT MY VEHICLE WAS NOT APART OF THE RECALL ( 09V118000), ALTHOUGH THE RECALL NAMED 2009 DODGE JOURNEYS. THEY WANTED ME TO PAY TO HAVE IT CHECKED! I THEN CALLED CHRYSLER CORP AND SPOKE WITH A REP WHO ALSO STATED THAT MY VEHICLE WAS NOT APART OF THE RECALL. IT APPEARS TO ME THAT IT SHOULD HAVE BEEN SINCE I NEVER HAD THIS TYPE OF ISSUE BEFORE WITH ANY OF THE APPROX. 7 VEHICLES I HAVE PURCHASED OVER THE LAST 50 YEARS. I DRIVE TO CALIFORNIA AT LEAST 3 TIMES EACH YEAR AND VARIOUS LOCATIONS WITHIN THE STATE OF ARIZONA. I WANT CHRYSLER TO CONTACT THE BILL-LUKE DEALERSHIP AND HAVE THEM CHECK MY ELECTRICAL SYSTEM AND FIX THE PROBLEM, AT CHRYSLER'S EXPENSE. I AM SURE I AM NOT THE ONLY OWNER WHO HAS THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526243July 22, 2013
TIRES
TIRE IS WORN , WENT FOR OIL CHANGE , TIRE AT ALMOST DANGEROUS LEVEL , THIS IS SECOND TIRE TO WEAR THROUGH IN A YEAR . I WAS TOLD THESE TIRES HAVE TERRIBLE WEAR LIFE. I CAN ONLY GET THEM AT DEALERSHIP AND THEY ARE EXTREMELY EXPENSIVE . IF YOU ARE PUTTING SUCH A HIGH PRICE TAG ON THESE TIRES THEN IMPROVE THEM. I AM ON DISABILITY AND THIS IS A BIG HIT. I LOVE MY JOURNEY BUT AM THINKING ABOUT GETTING SOMETHING ELSE. I JUST PAID 52.00 FOR AN AIR FILTER AND CABIN FILTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524335July 11, 2013
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A SUDDEN LOSS OF POWER AND SMOKE WAS SEEN COMING FROM THE END OF THE VEHICLE. ALSO, THE CONTACT STATED THAT THE LOW OIL PRESSURE AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER : 08V247000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 84,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10524375July 11, 2013
POWER TRAIN
I PURCHASED THE 2009 DODGE JOURNEY SXT USED IN 2012. IN LESS THEN A YEAR I HAD TO REPLACE AN AXLE, THEN REPLACE A DRIVE SHAFT. ONCE THE DRIVE SHAFT WAS REPLACED, LESS THEN A MONTH LATER I WAS DRIVING HOME AND HEARD A CLICKING NOISE. IT LASTED NO LONGER THEN A MINUTE AND THEN ABOUT 1 MILE DOWN THE ROAD AS I WAS TURNING ON TO MY ROAD I HEARD A LOUD CRACK. MY VEHICLE THEN SHOOK VIOLENTLY AS I DROVE, AS IF ONE OF THE TIRES MIGHT BE FALLING OFF. I CAUTIOUSLY CONTINUED ON AT NO MORE THEN 15MPH TO MY DRIVE (MAYBE 2/10 OF A MILE). WHEN I PULLED IN MY CAR WAS SMOKING. THE NEXT DAY WE HAD THE VEHICLE TOWED TO A LOCAL REPAIR SHOP, THINKING MAYBE IT WAS A TRANSMISSION PROBLEM. AND WERE INFORMED IT WAS A TRANSFER CASE NEEDING TO BE REPLACED. IT HAD CRACKED AND SPLIT DOWN THE MIDDLE AND WAS LEAKING FLUID. WHEN WE CALLED TO CHECK ON THE $1200.00 PART (AFTER ALREADY PUTTING IN ANOTHER $1500 IN PARTS AND LABOR TO THE OTHER TWO PROBLEMS) WE WERE INFORMED THAT THE COMPANY WAS OVER 300 PARTS BEHIND ON THEM AND IT COULD TAKE A WHILE. GREAT. AFTER IMMENSE ONLINE RESEARCH IT APPEARS THAT THIS IS A COMMON PROBLEM IN THE SXT AWD VERSION OF THIS VEHICLE. HAD WE PURCHASED THIS VEHICLE NEW, IT WOULD HAVE BEEN COVERED UNDER A LIFETIME WARRANTY, HOWEVER BECAUSE IT WAS USED WE GET SCREWED. IF YOU ASK ME, DODGE SHOULD BACK ITS VEHICLES, NO MATTER WHAT. A RECALL SHOULD BE ISSUED AND DODGE SHOULD HAVE TO FIX WHAT APPEARS TO BE A COMMON PROBLEM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10524054July 10, 2013
SERVICE BRAKES, POWER TRAIN, ELECTRICAL SYSTEM
PARKING SENSOR IN TRANSMISSION THAT SENDS A SIGNAL THAT CAR IS IN PARK NOT WORKING I PROPERLY MAY BE A HUGE ISSUE BECAUSE WHEN YOU ARE IN DRIVE AND SITTING IT GETS STUCK IN PARK. THEN TAKES OFF NO WARNING. IF ME O OUR ANYONE IN MY FAMILY IS INJURED I WILL BE THE ONE TO HELP SETTLE A LAW SUIT WITH CHRYSLER. I SPOKE OF THIS PROBLEM TO THE DEALER WHILE IT WAS UNDER WARRANTY THE REP. SAID I HAD TO LEAVE MY CAR THERE TILL THE PROBLEM DUPLICATES. THIS IS A EXPENSIVE CAR AND MY ONLY TRANSPORTATION WHICH IS WHY I HAD THE WARRANTY . THE OTHER ISSUE IS WHEN SITTING AT THE LIGHT THE BRAKES SLIP CAUSING THE VEHICLE TO LUNGE FORWARD. THIS IS EVEN AFTER REPLACING THE BRAKES AT THE DEALERSHIP THE VEHICLE IS A MONEY PIT. THE CONSUMER TAKES THE BILL OR COULD LOSE THEIR LIFE MESSING WITH CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523620July 8, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. AFTER SEVERAL ATTEMPTS THE ENGINE BECAME OPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH ELECTRONIC KEY FOBS WERE REPLACED UNDER THE SERVICE WARRANTY. THE FAILURE RECURRED ONE YEAR LATER AFTER THE REPAIR WAS PERFORMED. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522962July 2, 2013
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
MY CARS HAS BEEN ACTING UP LATELY. RANDOMLY IT WILL NOT TURN ON WHEN I TURN THE KEY IN THE IGNITION EVEN THOUGH ALL THE LIGHTS, RADIO, AND AC TURNS ON. ALL'S I HEAR IS A CLICK AND THEN IT DOES NOTHING. SOMETIME IT WORKS FINE, BUT OTHER TIMES I HAVE TO TRY 8-10 TIMES BEFORE IT WILL TURN OVER. I AM NOT SURE IF I WILL ALWAYS BE SO LUCKY OR IF ONE OF THESE TIMES I WILL BE STRANDED. I TOOK THE CAR IN FOR REGULAR MAINTENANCE AND THEY CHECKED THE BATTERY AND IT WAS OKAY. ALSO ABOUT A MONTH AGO I WAS DRIVING DOWN THE ROAD AND THE CAR STARTED AUTOMATICALLY LOCKING AND UNLOCKING DOORS. SOMETHING IS WRONG WITH THE ELECTRICAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522390June 29, 2013
SEAT BELTS
PLASTIC-METAL SEAT BELT BUCKLE ITS BROKEN, AND ISN'T CLOSE WHEN ITS NECESSARY, ALWAYS APPEARS LIKE ITS CLOSED BUT ITS NOT. WHEN I CAME TO DODGE AGENCY FOR SERVICE, I ASK THEM FOR REPLACE BUT THEY HAVE NOT THE PRICE AND SERVICE, I' M WORRY BECAUSE USE MI CAR WITHOUT CLOSED BUCKLE IN DRIVER'S SEAT BELT. SOMEONE TOLD ME JOURNEY WAS BUILD IN USA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522028June 27, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE INTERMITTENTLY FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521539June 24, 2013
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
I HAVE BEEN HAVING PROBLEMS WITH MY 2009 DODGE JOURNEY. I ALSO HAVE PROBLEMS TRYING TO TURN IT ON SOMETIMES. I BELIEVE IT MIGHT BE THE KEY OR IGNITION. I BOUGHT A NEW BATTERY THINKING MY OLD ONE WAS DEAD AND IT ALSO STARTED GREAT FOR A FEW WEEKS AND THEN IT STARTED DOING IT AGAIN. SOMETIMES I TURN THE KEY AROUND AND IT TURNS ON FINE AND SOMETIMES IT DOES NOT. IT IS FRUSTRATING BECAUSE SOMETIMES IT DOES IT WHEN I AM AWAY FROM HOME. I AM ALSO HAVING PROBLEMS WITH MY FRONT BRAKES OR SUSPENSION BECAUSE WHEN I PRESS ON THE BRAKES MY STEERING WHEEL STARTS TO SHAKE. I HAD MY BRAKE PADS AND ROTORS CHECKED AND THEY ARE GOOD. I JUST DO NOT KNOW WHAT ELSE TO DO BECAUSE EVERY TRIP TO THE MECHANIC COSTS MONEY. THERE SHOULD BE A RECALL ON THIS VEHICLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521189June 22, 2013
SERVICE BRAKES
BOUGHT MY JOURNEY IN MARCH OF 2009. IN FEB OF 2010 MY BRAKES WERE SQUEAKING SO I HAD THEM CHECKED AND IT WAS FOUND I NEEDED PADS AND ROTORS REPLACED ON BACK. 3 MONTHS LATER THE FRONT ROTORS AND PADS NEEDED REPLACED. 6 MONTHS LATER THE BACK ROTORS NEEDED REPLACED AGAIN ALONG WITH PADS. 8 MONTHS LATER THE FRONTS NEEDED ROTORS AGAIN AND THE BACK NEEDED PADS. THIS IS JUST CRAZY HOW MANY TIMES I HAVE BEEN TO THE MECHANIC. MOST OF MY DRIVE IS HIGHWAY SO THERE IS NO EXPLANATION OTHER THAN THERE HAS TO BE A SERIOUS DEFECT. I LOVE MY JOURNEY BUT WILL NEVER PURCHASE A CHRYSLER VEHICLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519974June 15, 2013
ENGINE
RECENTLY MY 2009 DODGE JOURNEY HAS BEEN EXPERIENCING STARTING PROBLEMS. AT FIRST I THOUGHT IT WAS THE BATTERY BECAUSE IT WOULD START BY JUMP STARTING IT. THEN IT BECAME PROGRESSIVELY WORSE, AND I HAD THE BATTERY CHANGED. THAT WORKED FOR ABOUT A WEEK, THEN THE PROBLEM BEGAN GETTING WORSE. YOU WOULD DRIVE THE CAR FOR ABOUT 10 TO 15 MIN, TURN IT OFF AND WHEN YOU COME BACK IT WOULD NOT START. AFTER A FEW TRIES IT WOULD FINALLY START. WHEN IT DID HAPPEN IF YOU WAITED FOR 10 MIN OR SO IT WOULD START RIGHT UP. THEN ONE MORNING I DROVE 7 MILES AND HAD TO TURN THE CAR OFF, CAME BACK AND IT WOULD NOT START. TRIED FOR 10 TO 15 MIN AND EVEN TRIED TO JUMP START IT WITH NO LUCK. I PROCEEDED TO GET A RIDE TO WORK, THEN CAME BACK THAT NIGHT AND IT STARTED RIGHT UP. I IMMEDIATELY TOOK IT TO A PEP BOYS ( A NATIONAL CHAIN) (DEALERSHIP WAS CLOSED) AND LEFT IT THERE. THEY RAN ELECTRICAL, STARTER AND IGNITION TEST ON IT THE NEXT DAY AND FOUND NO PROBLEM. THEY STARTED OVER 40 TIMES OVER THE COURSE OF THE DAY AND IT STARTED EVERY TIME. NOW IS WORKING, BUT FOR HOW LONG. I HAVE SEARCHED THIS ON THE INTERNET AND SEEMS TO BE A COMMON PROBLEM WITH THE DODGE JOURNEY. THERE IS NO REAL SOLUTION, JUST A BUNCH OF GUESS OF WHAT'S WRONG. DODGE NEEDS TO RECALL THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519393June 11, 2013
ELECTRICAL SYSTEM
THE CAR WILL NOT START ON A RANDOM BASIS. ALL LIGHTS, RADIO, DASH WORKING PROPERLY BUT THE CAR JUST "CLICKS" AND REFUSES TO CRANK OVER. WE WERE ABLE TO GET THE CAR TO THE SHOP WHERE THEY DID A SOFTWARE UPDATE AND BOUGHT A NEW BATTERY. EXACTLY ONE YEAR LATER, SAME PROBLEMS. WE'VE HAD IT INTO THE SHOP ON TWO OCCASIONS IN THE LAST TWO WEEKS AND BOTH TIMES WERE TOLD NOTHING WAS WRONG (ALTHOUGH THEY DID PUT A NEW BATTERY IN). NEXT DAY CAR WOULD NOT START AGAIN . NOW IT IS STUCK OUT OF TOWN AND IS BEING TOWED TO A DIFFERENT DEALERSHIP FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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