Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10597320June 10, 2014
ELECTRICAL SYSTEM
I PURCHASED THIS 2009 JOURNEY IN 11/2013 WITH 51000 MILES. IT RANDOMLY WILL NOT START. AT FIRST I THOUGHT IT WAS A SIMPLE PROBLEM; NOW I AM FINDING OUT THAT IS A PROBLEM WELL KNOWN TO CHRYSLER AND HAS NOT BEEN ADDRESSED IN THE 2009 VEHICLES. THIS IS A SERIOUS FAILURE ON CHRYSLER'S PART TO FULFILL THEIR OBLIGATION TO ADDRESS SAFETY ISSUES ON THEIR VEHICLES WHICH LEAVES THE PUBLIC AT RISK. I HAVE PUT OVER $1200 INTO THE REPAIR ON THIS VEHICLE AND THE PROBLEM PERSISTS. I HAVE A NEW BATTERY, A NEW STARTER, AND A NEW WIN MODULE AND I HAVE THE SAME ISSUE.THE CAR WILL RANDOMLY NOT START; I STARTED RESEARCHING THIS PROBLEM ON THE INTERNET AND FOUND THAT THERE ARE A LOT OF COMPLAINTS ABOUT 2009 JOURNEY OWNERS AND THAT THE WIN MODULE WAS RECALLED ON THE 2010 JOURNEYS BECAUSE OF THE SAME ISSUE ? YET CHRYSLER HAS FAILED TO RESPOND TO THE ISSUE WITH THE 2009 VEHICLES. WHY IS THIS ACCEPTABLE ??? I UNDERSTAND FROM THE CHRYSLER TECHNICIAN WHO REPLACED THE WIN MODULE THAT HE REPLACES SO MANY OF THESE MODULES THAT THEY SENDS OUT PRE-PACKAGED REPLACEMENT KITS FOR THE INSTALLERS TO USE.IN EARLY MAY I CONTACTED THE CUSTOMER SERVICE / DEPARTMENT AT CHRYSLER (1-800-853-1403). I SPOKE WITH [XXX] WHO PULLED UP THE VIN AND CONFIRMED THAT I AM THE OWNER OF THE CAR.WHEN I EXPLAINED THAT I HAD A NEW BATTERY AND A NEW STARTER AND BELIEVED THAT I NEEDED A WIN MODULE HE ASKED ME WHY I DID NOT USE THE EXTENDED WARRANTY ON THE CAR; I TOLD HIM THAT I AM NOT THE ORIGINAL OWNER AND HE SAID I HAD THE WARRANTY COVERAGE UNTIL 5/23/14 UNDER CONTRACT 36410717 ACCORDING TO YOUR SYSTEM. HE GAVE ME THE MOPAR # TO CALL TO SCHEDULE REPAIR--I CALLED THAT SAME DAY AND WAS TOLD THAT I AM NOT THE ORIGINAL OWNER OF THE VEHICLE AND I DO NOT HAVE THE WARRANTY COVERAGE. I CALLED CHRYSLER BACK AND WAS TOLD THAT [XXX] HAD "MADE A MISTAKE... SORRY"-- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597449June 10, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE PROBLEM RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE WAS DEFECTIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT WAS MADE AWARE OF A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 08V528000 (POWER TRAIN). HOWEVER, THE VIN WAS NOT INCLUDED ON THE RECALL.THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596296June 5, 2014
AIR BAGS
CAR WAS PARKED, TURNED OFF, KEYS OUT,NOTHING NEAR THE CAR, AND THANKFULLY NO ONE IN CAR - AND AIRBAGS DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595765June 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT WINDOWS AND DOOR LOCKS FAILED TO OPERATE. THE CONTACT ALSO MENTIONED THAT THE DRIVER'S SIDE MIRROR FAILED TO FUNCTION. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V658000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595713June 2, 2014
ENGINE
WHILE PULLING OUT OF A PARKING LOT ONTO STREET, THE CAR STALLED IN THE MIDDLE OF THE STREET. THIS IS THE SECOND TIME IN APPROXIMATELY A MONTH THIS CAR HAS STALLED. I DO NOT REMEMBER THE DATE OF THE FIRST INCIDENT, SO I DID NOT ENTER IT. THIS CAR WAS PURCHASED USED ON MARCH 3, 2014. AFTER SOME RESEARCH, I DO BELIEVE THERE WAS A RECALL ON THE 2010 MODEL REGARDING THIS ISSUE, BUT DO NOT KNOW IF THIS VEHICLE WAS INCLUDED IN THAT RECALL. MY 5 YEAR OLD SON WAS WITH ME WHEN THIS HAPPENED TODAY AND THANK GOODNESS I WAS ABLE TO ESCAPE COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593612May 23, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE TRAVELING 60 MPH THE VEHICLE STALLED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE BEGAN TO FUNCTION NORMALLY AFTER IT WAS RESTARTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO REMEDY. THE FAILURE WAS NOT DIAGNOSED BY A DEALER OR MECHANIC. THE FAILURE MILEAGE WAS 87,000. THE CURRENT MILEAGE WAS 88,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593057May 21, 2014
ELECTRICAL SYSTEM, WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
LOW TIRE INDICATOR AS SOON AS I STARTED MY CAR. THEN THE CHANGE OIL INDICATOR FLASHED. I HAD JUST HAD AN OIL CHANGE AND ALL TIRES HAVE ACCURATE PRESSURE. SOMETIMES MY CAR WON'T START WHEN I TURN THE KEY BUT THE LIGHTS AND RADIO WILL WORK. THE SHIFTER PANEL GETS HOT SOMETIMES. THE WIPERS WILL MOVE UP A COUPLE OF INCHES WHEN I USE MY UNLOCK BUTTON ON MY KEY. MY DASH LIGHTS WILL FADE AND THEN COME BACK TO THE BRIGHTNESS I HAVE IT SET AT JUST RANDOMLY WHILE THE VEHICLE IS STARTED, DRIVING OR SITTING STILL. SOUNDS LIKE AN ELECTRICAL ISSUE. LOTS OF OTHER COMPLAINTS ABOUT THE SAME THINGS OCCURRING, YET NO RECALLS AND THINGS ARE NOT COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593079May 21, 2014
ENGINE, SERVICE BRAKES, WHEELS, POWER TRAIN
FOR A WHILE NOW, RANDOMLY MY JOURNEY WILL GET STUCK IN 2ND OR 3RD GEAR AFTER TAKING OFF. I WILL HAVE TO STOP, PUT IT IN PARK, SHUT OFF THE ENGINE AND RESTART IT FOR IT TO RESET ITSELF. THE STEERING WHEEL SHAKES WHEN APPLYING THE BRAKES, BUT I'VE HAVE A COMPLETE NEW SET OF BRAKES PUT ON IT, ROTORS AND NEW CALIPERS IN THE FRONT. THE BRAKES ALSO MAKE A KNOCKING SOUND. I ALSO GOT A COMPLETE SET OF TIRES AND THEY SEEM TO BE WEARING QUICKER THAN NORMAL. I HAVE HAD 3 DIFFERENT SHOPS LOOK AT THE BREAKS FOR A DIAGNOSES AND ALL OF THEM SAY THAT THE RIGHT PARTS ON IT AND THEY DON'T SEE AND REASON FOR THE NOISES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588225May 13, 2014
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT POWER WINDOWS AND POWER MIRRORS SUDDENLY STOPPED WORKING. REAR WINDOWS DO ROLL DOWN HOWEVER THE DRIVERS AND FRONT PASSENGER WINDOWS DO NOT WORK FROM THE DRIVERS SIDE. THE FRONT PASSENGER WINDOW ROLLS DOWN FROM THE PASSENGER SIDE BUT NOT THE DRIVERS SIDE. I BELIEVE THIS IS A KNOWN ISSUE AND SHOULD BE FIXED BY THE MANUFACTURER BEFORE THEY LOOSE MORE BUSINESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586159May 2, 2014
SERVICE BRAKES
MY HUSBAND AND I BOTH FELT SOMETHING WAS WRONG WITH THE BRAKES ALMOST IMMEDIATELY AFTER PURCHASING THE VEHICLE. WE BOTH WENT INTO THE DEALERSHIP AND ASKED WHY IT WAS SHAKING WHILE BRAKING, THE DEALERSHIP SAID NOT TO WORRY IT JUST WAS THE ABS. NOW WE LEARN WE NEED NEW BRAKES AND THAT DODGE IS/WAS REPLACING BRAKES- 36000 MILES OR 3 YEARS. WOULD HAVE BEEN NICE TO KNOW THAT YEARS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586029May 1, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRONIC STABILITY CONTROL (ESC)
BOTH FRONT WINDOW WILL NOT GO UP FROM LEFT MASTER SWITCH HOWEVER RT WINDOW WILL OPERATE FROM RT SWITCH. DIAG FOUND THAT THE VEHICLE DRIVE DOOR HARNESS AND MODULE MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585545April 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE TURNING AT VARIOUS SPEEDS, THE VEHICLE STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584161April 22, 2014
WHEELS, TIRES
CAR STARTED SHAKING VIOLENTLY, STOPPED AT A TIRE COMPANY(BAYARD TIRE IN BAYARD FLORIDA) AND TECH SAID LEFT REAR TIRE BELTS WERE BROKEN. THIS IS THE FIFTH KUMHO TIRE THAT THIS HAS HAPPENED TO. I HAD THE FRONT 2 REPLACED IN APRIL OF 2012 (39000) AND THE REARS REPLACED IN SEPT. OF 2012(40000) NOW THE LEFT REAR TIRE HAS DONE THE SAME THING AT 55000 MILES. THIS COULD CAUSE A MAJOR ACCIDENT IF IT WOULD HAVE BLOWN OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582915April 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S SIDE POWER WINDOW CONTROLLER FAILED AND HE WAS UNABLE TO ACTIVATE ANY ELECTRONIC COMPONENTS ON THE VEHICLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE EXACT FAILURE BUT REPLACED THE STARTER, BATTERY AND ALL OF THE FUSES. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 114,000 AND THE CURRENT MILEAGE WAS 114,005.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579008April 10, 2014
ENGINE
I PURCHASED MY 2009 DODGE JOURNEY IN MAY 2008. I HAVE HAD SERIOUS ISSUES WITH THIS CAR SINCE PURCHASING THE CAR. THE MAIN PROBLEM WITH THIS CAR IS THAT THE ENGINE HAD TO BE REPLACED WITHIN 3 YEARS OF PAYING FOR THE CAR. THIS IS HIGHLY UNHEARD OF. WHILE WAITING FOR ALL PARTS TO ARRIVE, TAKING 3 MONTHS TO ARRIVE, I WAS NOT OFFERED A LOANER CAR OR ANYTHING. NOTHING WAS OFFERED BUT BAD ATTITUDES FROM EVERYONE AT BERGERON DODGE IN METAIRIE, LOUISIANA. I HAVE HAD SO MANY ISSUES WITH THIS CAR THAT AS OF TODAY I CONTINUE TO HAVE STARTING ISSUES WITH THIS CAR. THIS CAR IS A TRUE LEMON!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579013April 10, 2014
ELECTRICAL SYSTEM
I HAVE BEEN HAVING TROUBLE WITH THIS CAR EVER SINCE I PURCHASED THE CAR THE CAR STALLS WHILE YOU ARE DRIVING, THE REAR PASSENGER DOOR FILLS UP WITH WATER AND IT IS ALWAYS HEATING UP, AT FOUR YEARS OLD I HAD TO REPLACE THE EVAPORATOR COIL AND HEATER COIL WHICH IS A $1200 JOB. I AM A TEACHER I DON'T HAVE MONEY JUST DROPPING OUT OF THE SKY I PURCHASED A NEW CAR SO THAT I WOULDN'T HAVE TO WORRY ABOUT ISSUES OF USED CARS. I AM ONE WHO ALWAYS KEEPS UP WITH THE ANNUAL MAINTENANCE OF MY VEHICLES. DRIVING THIS CAR IS VERY DANGEROUS AND DODGE SHOULD BE HELD RESPONSIBLE FOR THESE ISSUES. BY THE WAY IT TAKES 15-20 MINUTES SOMETIMES TO GET THE CAR TO START UP. I AM REALLY DISAPPOINTED WITH DODGE I WAS PLANNING KEEPING THIS CAR FOR AT LEAST TEN YEARS NOW I MAYBE FORCED TO GET A NEW CAR NOTE AS SOON AS I AM FINISHED WITH THIS JUST TO HAVE A RELIABLE VEHICLE THAT WONT INDANGER MY LIFE. MY NEXT CAR WILL DEFINITELY BE A HONDA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578470April 9, 2014
SERVICE BRAKES, STEERING
I PURCHASED A 2009 DODGE JOURNEY IN SEPTEMBER 2013, SHORTLY AFTER LEAVING DEALER SHIP I NOTICED THE STEERING WHEEL SHOOK WHEN I APPLIED THE BRAKE. THERE WERE OTHER THINGS WE WERE TAKING CARE OF WITH THE DEALERSHIP AND AT THE TIME THIS WAS NOT OF PRIORITY, FAST FORWARD ROUGHLY 2-3 WEEKS THE SHAKING GOT WORSE AND WORSE AND THE DRIVING OF THE VEHICLE BECAME UNCONTROLLABLE, APPLYING THE BRAKE BECAME DANGEROUS AND IT BECAME OBVIOUS THAT IT WOULD SOON LEAD TO CATASTROPHIC RESULTS. WE RETURNED TO THE DEALERSHIP TO WHICH WE LEFT THE VEHICLE AND RETURNED HOURS LATER, THEY SAID THEY HAD TO CHANGE THE BRAKES AND ROTORS AND IT WAS A HEARD OF PROBLEM WITH THAT VEHICLE, THEY SAID IT WAS FREE OF CHARGE THAT TIME SINCE IT WAS LESS THEN A MONTH OF PURCHASE BUT IF IT OCCURRED AGAIN WE WOULD HAVE TO COVER ALL CHARGES, FAST FORWARD 4 MONTHS AND THE SHAKING STARTED AGAIN WHEN APPLYING THE BRAKE. IT IS BECOMING UNSAFE ESPECIALLY IF YOU ARE TRAVELING AT HIGH SPEEDS (INTERSTATE, ETC) IT IS BECOMING UNRELIABLE AS TO WHAT IT WILL DO, I HAVE TWO SMALL CHILDREN TO CARE FOR AND THE RISK THE VEHICLE CONTINUES TO PUT US THROUGH IS RIDICULOUS. UPON INTERNET SEARCHES I LEARNED THIS IS A FREQUENT PROBLEM AND A VERY WELL KNOWN BY DODGE PROBLEM WITH 2009 AND 2010 DODGE JOURNEYS YET NOTHING HAS BEEN DONE TO PERMANENTLY FIX THE PROBLEM I CAN'T AFFORD TO CHANGE THE BRAKES AND ROTORS EVERY FEW MONTHS JUST SO I CAN SIMPLY CONTROL MY STEERING WHEEL/VEHICLE, THIS PROBLEM WILL INEVITABLY CAUSE A CAR CRASH IF NOT WITH MY DODGE JOURNEY THEN WITH ANOTHER, LIVES ARE BEING PUT AT RISK AND SOMETHING NEEDS TO BE DONE. I WILL BE CONTACTING MY DEALERSHIP SOON TO SET UP A DATE TO CHANGE MY BRAKES AND ROTORS AGAIN, BUT AT THIS TIME I DO NOT HAVE THE MONEY TO DO SO, SO I BARE DOWN AND PRAY TO GOD EVERYTIME I MUST APPLY MY BRAKE HOPING IT DOESN'T GET WORSE TO THE POINT I CAN NO LONGER CONTROL IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577744April 6, 2014
POWER TRAIN, ELECTRICAL SYSTEM
HAD THE CAR A LITTLE OVER A MONTH AND ON THE WAY HOME FROM WORK A VERY LOUD NOISE. WE HAD IT TOWED TO DEALER WHO STATED TRANSFER CASE HAS A LEAK. I HAD TO FIGHT WITH THE WARRANTY COMPANY TO COVER THIS REPLACEMENT. NOW THE ELECTRIC SYSTEM IS CAUSING MY FAN, BRAKE LIGHTS, AND CHARGERSTO GO ON AND OFF.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568994March 13, 2014
ENGINE
WHEN I HIT A BUMP OR TURN A CORNER, MY IGNITION WILL TURN OFF AND THEN I HAVE NO POWER STEERING, NO LIGHTS NO BRAKES. THIS HAS HAPPENED IN HEAVY TRAFFIC. THIS HAS HAPPENED MULTIPLE TIMES AND I HAVE NOT HAD ANY RESOLUTION FROM CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568424February 27, 2014
WHEELS
MY WIFE AND I PURCHASED A 2009 DODGE JOURNEY R/T IN JANUARY 2013 AND AT THAT TIME THE USED CAR DEALER HAD INSTALLED A NEW SET OF KUHMO TIRES, 225/55X19 ON THE VEHICLE. THE MILEAGE AT THAT TIME WAS APPROXIMATELY 42,500. IN SEPTEMBER 2013 WHILE DRIVING AT APPROXIMATELY 60-65 MPH, THERE WAS A PRONOUNCED SHIMMY FROM THE FRONT END AND VERY VISIBLE SHAKING OF THE STEERING WHEEL. I THEN HAD THE TIRES REBALANCED AND THE FRONT END CHECKED FOR ANY POSSIBLE PROBLEM. AGAIN, AFTER REBALANCING THE WHEELS (ALL 4), THAT DID NOT CURE THE PROBLEM. IT WAS AT THAT TIME MY WIFE AND I DECIDED TO REPLACE THE KUHMO'S. ON NOVEMBER 8, 2013, THEY WERE REPLACED WITH GOODYEAR ASSURANCE TRIPLE TRED SIZE 235/55X19. SO FAR, THERE IS NO SHIMMY OR SHAKE OF THE STEERING WHEEL. I HAVE KEPT THE KUHMO'S IF THEY ARE NEEDED FOR ANALYSIS. THIS SAME PROBLEM HAS BEEN MENTIONED IN VARIOUS DODGE JOURNEY FORUMS AND THERE IS A TSB CONCERNING THE KUHMO'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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