Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10622490August 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT MENTIONED A CLICKING CHIME ACTIVATED AND ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622254August 14, 2014
ELECTRICAL SYSTEM
DASH GOES DARK, CAR DIES WITH NO WARNING. LOSS OF STEERING. 1ST TIME HAPPENED LEAVING PARKING LOT ONTO BUSY ROADWAY. CARS DIRECTLY BEHIND ABLE TO SWERVE AROUND ME. ABLE TO START UP IMMEDIATELY. OCCURS RANDOMLY WITHOUT WARNING. DEALER REPLACED SPARKPLUGS 5/2013. STILL OCCURS. AGAIN RANDOMLY AND VERY DANGEROUS. CAR DIED WHILE DRIVING 8/5/2014 ON DIRT ROAD AT APPROX. 30 MPH. TOOK BACK TO DEALER THEY WERE UNABLE TO DIAGNOSE. CALLED DODGE TO REPORT PROBLEM AND INQUIRE ANY RECALL. I WAS TOLD DOES NOT APPLY TO MY VIN#. EXTREMELY DANGEROUS TO DIE WITHOUT NOTICE WHILE DRIVING. OCCURRENCE SOMETIMES CAN BE DAYS APART OR MONTHS APART. CONTINUES TO HAPPEN RANDOMLY WITHOUT ANY NOTICE, CAR DIED WHILE DRIVING ON HIGHWAYS 6/10/14 AND 7/22/14. ONCE AGAIN CONTACTED DODGE. I WAS TOLD THERE IS POTENTIAL RECALL FOR IGNITION ON DODGE JOURNEY MANUFACTURED AT SAME TIME AS MINE, BUT THEY HAVE NOT EXPANDED RECALL YET. TOOK BACK TO DEALER 7/24/14-7/26/14 UNABLE TO DIAGNOSE(NO TIME). SUGGESTED I BRING BACK. BROUGHT BACK TO DEALER 8/11/14-8/14/14. STILL UNABLE TO DIAGNOSE. DODGE CUSTOMER SERVICE TELLS ME IF HAPPENS MORE OFTEN TO BRING BACK. EVERY OCCURRENCE IS POTENTIAL HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621666August 12, 2014
ENGINE
I BACKED OUT OF A PARKING SPOT AND STARTED TO DRIVE AND THE CAR SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621288August 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER NUMEROUS ATTEMPTS. ON TWO SEPARATE OCCASIONS, THE BATTERY HAD TO BE JUMPSTARTED IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. UPDATED 09/22/2014*LJ UPDATED 2/23/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621005August 8, 2014
ELECTRICAL SYSTEM, STEERING, ENGINE
WHILE DRIVING ON THE FREEWAY @ ABOUT 70 MPH SUDDENLY THE STEERING LOCKED UP AND THERE WAS NO POWER. WHILE I WAS TRYING TO MERGE OVER TO THE SIDE OF THE FREEWAY( I HAD TO CROSS 3 LANE, I WAS ALMOST HIT BY MULTIPLE CARS. I HAD NO CONTROL OF THE CAR. I MANAGED TO GET OFF TO THE SIDE OFF THE FREEWAY AND HAPPENED TO LOOK DOWN TO SEE THE IGNITION KEY TURNED TO THE OFF POSITION. I DONT HAVE ANY OTHER KEYS ATTACHED TO IT BECAUSE I HAD JUST HAD THE STARTER REPLACED MAYBE 1 WEEK BEFORE & WAS ADVISED NOT TO. I STARTED THE CAR THINKING MAYBE IT WAS A FREAK THING AND IT WOULDNT HAPPEN AGAIN. IT DID 2 DAYS LATER. THIS TIME I WAS APPROACHING AN INTERSECTION TURNING LEFT ON A GREEN ARROW. JUST AS I STARTED TO TURN THE CAR TURNED OFF MAKING IT VERY DIFFICULT TO TURN AND BARELY MISSED A GROUP OF PEOPLE ON THE SIDEWALK WHERE MY CAR ENDED UP BEFORE STOPPING. I HAD THE CAR TOWED TO THE SERVICE CENTER THE DEALERSHIP I BOUGHT THE CAR FROM. THIS WAS NOT A DODGE, CHRYSLER, OR JEEP DEALERSHIP EITHER. I WAS TOLD THAT RWI MODULE HAD TO BE REPLACED AND IT WAS NOT COVERED UNDER MY WARRANTY AND DODGE WOULD NOT COVER IT EITHER. WHILE THE CAR WAS BEING REPAIRED I CAME ACROSS RECALL L25. BUT WAS TOLD MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. THE CAR WAS IN THE REPAIR SHOP FOR 5 DAYS. IT COST ME OVER $600. THE DAY I PICKED THE CAR UP I CAME ACROSS DOCUMENTATION OF THE EXPANSION TO THE L25. I WAS THEN AGAIN TOLD THE VIN WAS NOT PART OF THE RECALL & AN INVESTIGATION WAS BEING DONE AND EVENTUALLY THE VIN WOULD BE IN THE RECALL BUT I COULD NOT BE GIVEN A DATE AS TO WHEN THIS WOULD HAPPEN. I CALLED DODGE CORPORATE OFFICES AND WAS TOLD THE SAME THING. I FEEL LIKE I OWN A COFFIN ON WHEELS. . ALL IN ALL I HAVE HAD THIS CAR IN FOR REPAIR FOR THE KEY TURNING TO THE OFF POSITION 3 TIMES NOW. SOMETHING NEEDS TO BE DONE NOW BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED IN A CRASH BECAUSE OF THIS DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618849August 4, 2014
ELECTRICAL SYSTEM
7/10/14CAR SHUT OFF, COULDN'T STEER OR USE BRAKES. ETC LIGHT CAME ON. READ MANUAL AND FOLLOWED THE DIRECTIONS. 7/11/2014VEHICLE BEHAVIOR REPEATED. TOWED TO DODGE DEALER TO BE REPAIRED. NEXT DAY SAME THING HAPPENED. TOWED TO DODGE DEALER AGAIN...ETC REPLACED. 8/3/2014 HAPPENED ALL OVER AGAIN. CAR AT DODGE DEALERSHIP. STRANDED WITH YOUNG KIDS IN CAR IS SCARY AND FRUSTRATING ENOUGH BUT TO HAVE THIS HAPPEN THREE TIMES IN LESS THAN 30 DAYS? THANK GOD FOR THE EXTENDED WARRANTY AT LEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618568August 1, 2014
SERVICE BRAKES, HYDRAULIC
WHEN BRAKES ARE APPLIED, THE STEERING WHEEL SHAKES SO BAD THAT I AM AFRAID OF LOSING CONTROL OF THE VEHICLE. NO ONE ELSE WANTS TO DRIVE IT AND I ONLY DARE TO DRIVE IT BACK AND FORTH TO WORK WHICH IS LESS THAN 7 MILES AND SPEED LIMITS DO NOT EXCEED 35 MPH. I HAVE HAD BRAKES REPLACED TWICE SINCE I BOUGHT IT IN 2011 AND NOW IT NEEDS THEM AGAIN. I HAD TO REPLACE ALL 4 TIRES WITH LESS THAN 20,000 MILES ON THEM. COST WAS OVER $1300.00. WHAT CAN I DO WITH THIS LEMON? ALSO, WHEN IT RAINS, THE DRIVER'S SIDE REAR DOOR FILLS WITH WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616902July 28, 2014
ENGINE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND ALL OF THE CYLINDERS CEASED IN THE ENGINE. THE CHECK ENGINE AND TIRE AIR PRESSURE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 161,414.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616915July 28, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE BRAKE PAD DETACHED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE VEERED TO THE LEFT AND THE CONTACT MANAGED TO STOP THE VEHICLE WITH THE REMAINING THREE BRAKE PADS. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND ALL FOUR BRAKE PADS WERE REPLACED. THREE MONTHS LATER, THE BRAKE PADS NEEDED TO BE REPLACED AGAIN, AS WELL AS THE ROTORS. THE BRAKE PADS WERE REPLACED ELEVEN TIMES. THE VEHICLE WAS NOT DIAGNOSED OR SUCCESSFULLY REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616362July 25, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN ON INTERMITTENTLY. THE CONTACT MENTIONED THAT WHILE ATTEMPTING TO START, THERE WOULD BE AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS ONLY ABLE TO START WHEN IN NEUTRAL. THE VEHICLE WAS TAKEN TO A DEALER AND THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616137July 24, 2014
AIR BAGS
THE ORC MODULE WENT OUT THAT CONTROLS THE SAFETY FEATURES OF MY VEHICLE. FOR EXAMPLE, AIR BAGS AND SEAT BELTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615590July 23, 2014
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE CONTACT STARTED THE VEHICLE, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, BOTH FRONT POWER WINDOWS FAILED TO OPERATE WHEN ENGAGED. THE FAILURES WERE SPORADIC. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615288July 22, 2014
SERVICE BRAKES
THE BRAKES AND ROTORS HAVE NEEDED TO HAVE WORK SEVERAL TIMES AND NEEDS TO BE TAKEN IN FOR THE SAME THING ABOUT EVERY 2-4 MONTHS. THIS IS A MANUFACTURER DEFECT PER THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611332July 17, 2014
AIR BAGS
WHILE SITTING PARKED IN A PARKING SPACE WITH NO OTHER CARS OR PEOPLE AROUND; THE FRONT AIR BAGS DEPLOYED. THANKFULLY NO ONE WAS IN THE CAR, THE IGNITION WAS OFF, AND THE KEYS WERE IN MY HAND. CAR HAS BEEN AT CHRYSLER DEALERSHIP SINCE THAT DAY. SAID IT WOULD TAKE A COUPLE OF WEEKS. MAKING ME WONDER IF THEY HAVE DISCOVERED A LARGER ISSUE (JEEP LIBERTY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611354July 17, 2014
SERVICE BRAKES
I WAS DRIVING THERE WAS A LOUD POP, I DIDN'T KNOW WHAT IT WAS UNTIL I TRIED TO STOP. I BARELY HAD ANY BRAKES THE BRAKE PAD HAD BROKEN SO I HAD TO HAVE BRAKES PUT ON IT. I HAD JUST PURCHASED THE VEHICLE ALREADY HAVING TO PUT BRAKES ON AT 33000 MILES I THOUGHT SOMETHING MAY BE WRONG BUT DIDN'T KNOW FOR SURE. EVER SINCE THEN I HAVE TO PUT BRAKES EVERY 3000 MILES AND ROTORS TOO SOME TIMES. SOMETHING NEEDS TO BE DONE ABOUT THIS BEFORE SOMEONE GETS HURT OR KILLED, I KNOW THERE HAVE BEEN SEVERAL COMPLAINTS ABOUT THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610606July 15, 2014
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY STALL. THE CONTACT INDICATED THAT IN SOME INSTANCES THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610322July 14, 2014
AIR BAGS
WHILE DRIVING VEHICLE AIRBAG CAME ON. AFTER SCANN APPEARS THE O.R.C. MODULE IS DEFECTED. VEHICLE WAS TAKEN TO NAPLETON SOUTH ORLANDO AND WAS INFORM THAT IT HAVE TO BE REPLACE AT MY OWN EXPENSE. I SEARCH TECHNICALL BULLETINS AND APPARENTLY VEHICLES FOR THAT SAME YEAR HAD A RECALL FOR THE SAME PROBLEM. I WOULD LIKE TO FIND OUT IF THE RECALL MADE BY CHRYSLER/DODGE INCLUDES MINE. THERE ARE MANY RECALLS FOR DIFFERENT REASONS FOR THAT SAME REASON TO SIMILAR VEHICLES OF THE SAME YEAR AND THOSE PARTS WERE USE ON THEM IS MINE INCLUDED IN ONE OF THOSE RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610361July 14, 2014
SERVICE BRAKES
WITHIN MONTHS OF PURCHASE HAD TO REPLACE BRAKES, ROTORS & CALIPERS IN ADDITION TO WHEELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610364July 14, 2014
ENGINE
HAD BEEN INTERMITTENTLY SEEING WHITE SMOKE COME FROM UNDER THE HOOD OR FRONT UNDERCARRIAGE OF VEHICLE. NO CAUSE VISIBLE TO THE EYE WAS FOUND. ON DATE IN QUESTION, ENGINE AREA CAUGHT FIRE WHILE DRIVING AT A LOW RATE OF SPEED. VEHICLE TOWED TO COLLISION SHOP WHERE IT WAS DETERMINED THAT TRANSFER CASE/ PUA UNIT WAS "BAD" AND CRACKED. NO COLLISION OR EXTERNAL DAMAGE CAUSED IT. PART SIMPLY CRACKED FOR AN UNKNOWN REASON ACCORDING TO CHRYSLER COLLISION/BODY SHOP. DAMAGE NOT COVERED BY AUTO INSURANCE BECAUSE IT WAS SPONTANEOUS. FRONT END OF VEHICLE PULLS, IGNITION STALLS, ELECTRICAL PROBLEMS, BRAKES (PADS, ROTORS & OFTEN CALIPERS) & TIRES MUST BE REPLACED EVERY 4-6 MONTHS. UPON REGULAR MAINTENANCE INSPECTION THERE IS NO SIGN OF PROBLEMS WITH BRAKES & TIRES BUT FULL REPLACEMENT IS USUALLY REQUIRED WITHIN SEVERAL WEEKS OF INSPECTION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10610028July 12, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
MY VEHICLE HAS LESS THAN 90000 MILES AND I'VE PUT 4 SETS OF BRAKES AND ROTORS ON IT. I'VE ALSO HAD NUMEROUS PROBLEMS WITH IT NOT WANTING TO START WHILE THE BATTERY TEST OUT PERFECT. I HAVE PUT 3 SETS OF TIRES ON IT, AND THE TRANSMISSION IS SHIFTING HARD A LOT OF THE TIME ALSO.IT'S A SHAME PEOPLE HAVE TO DIE BEFORE Y'ALL RECALL VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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