Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10667572December 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START AFTER NUMEROUS ATTEMPTS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667600December 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AND THE KEY WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667503December 21, 2014
ENGINE, ELECTRICAL SYSTEM
I'M WRITING TO COMPLAIN THAT MY 2009 DODGE JOURNEY HAS BEEN ISSUED A RECALL FOR THE IGNITION SWITCH.THE VEHICLE WILL SHUT DOWN COMPLETELY. DESPITE THE FACT THIS REPRESENTS A SIGNIFICANT SAFETY HAZARD AND THIS RECALL WAS INITIATED ALMOST 7 MONTHS AGO, CHRYSLER STILL DOES NOT HAVE THE NECESSARY PARTS TO MAKE THE REPAIR. I HAVE CONTACTED THEM ON A NUMBER OF OCCASIONS AND THEY HAVE NO SOLUTION OR CAN OFFER AN ALTERNATIVE TO DRIVING THIS DANGEROUS VEHICLE. WE DON'T HAVE THE OPTION TO STOP USING THE JOURNEY. WHAT RESPONSIBILITY DOES CHRYSLER HAVE TO MAKE THESE IGNITION PARTS AVAILABLE IN EXPEDITIOUS MANNER? I WOULD ASSUME THERE MUST BE A TIME LIMIT TO MAKE THESE RECALL REPAIRS. EVERY DAY I DRIVE THE JOURNEY IS LIKE DRIVING A BOMB-YOU NEVER KNOW WHEN IT WILL GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667041December 18, 2014
STEERING
POWER STEERING PUMP MAKING WHINING NOISE. SERVICE SHOP REPLACED CRACKED HOSE, ADV MAY HAVE BEEN DUE TO EXTREME COLD WEATHER, OCCURRED IN JAN 2014(MN) -25 -30 BELOW TEMPS AT THAT TIME. SECOND OCCURRENCE WAS IN MARCH, DIFFERENT HOSE, AGAIN MAY/MAY NOT HAVE BEEN RESULT OF COLD, ADV WOULD NEED TO REPLACE THE ENTIRE FLUID ROUTING SYSTEM. 1 LARGE PART WITH HOSE/PIPING. WAS ABLE TO CAREFULLY CUT THE SPLIT PART AND RE-ATTACH THE HOSE. CAR HAS RAN FINE, NO ISSUES, UNTIL NOV DEC 2014 COLD WEATHER APPEARS TO AFFECT PUMP/HOSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664756December 17, 2014
SERVICE BRAKES
I HAVE OWNED THIS VEHICLE SINCE OCTOBER 2012. I HAVE HAD TO REPLACE THE BRAKES AND ROTORS 3 TIMES. THE BRAKES AND ROTORS WEAR IN 1 YEAR OR LESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664882December 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER STATED THAT ON MULTIPLE OCCASIONS THE IGNITION SWITCH TURNS OFF. THIS FAILURE OCCURS WHILE DRIVING. THE CONSUMER WOULD PULL TO RESTART THE VEHICLE. UPDATED 10/8/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664261December 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE AND THE CONTACT WAS UNABLE TO BE ADDED TO A WAITING LIST. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN UPDATED 03/03/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664374December 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/09/15*LJ UPDATED 06/9/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663429December 10, 2014
ELECTRICAL SYSTEM
IN REGARD TO THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), I HAVE NOT RECEIVED A SECOND NOTICE BY THE CHRYSLER DEALERSHIP ABOUT REPAIRING MY VEHICLE. I CALLED AND WAS TOLD THAT THE PARTS ARE NOT AVAILABLE. I RECEIVED THAT INFORMATION 2 MONTHS AGO. I REQUEST YOUR IMMEDIATE ATTENTION. I AM NOT COMFORTABLE DRIVING THE CAR IN THIS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662240December 4, 2014
ELECTRICAL SYSTEM, AIR BAGS
IN 10/14 I RECEIVED RECALL #L25/NHTSA 14V-373. ON 11/5/14 I CALLED MY DEALER AND WAS TOLD "NO PARTS AVAILABLE". "NO SCHEDULE". THE SAME DAY I CALLED CHRYSLER RECALL ASSIST. CENTER 1-800-853 AND WAS TOLD. "NO PARTS AVAILABLE OR SCHEDULE AVAILABLE. ON 12/4/14 CALLED ANTIOCH CHRYSLER/DODGE. "BRING THE CAR IN FOR DIAGNOSIS. I WASTED 1 HR! "NO PARTS AVAIL. OR SCHEDULED! WHEN YOU RECEIVE NOTICE FROM CHRYSLER THAT PARTS ARE AVAILABLE, CALL DEALER FOR APPOINTMENT." ACCORDING TO THE RECALL, THERE IS DANGER IN DRIVING THIS VEHICLE. "ENGINE SHUT OFF AND PASSIVE RESTRAINT SYSTEMS WOULD ALSO SHUT OFF. HOW CAN CHRYSLER NOT HAVE A SCHEDULE FOR PARTS AVAILABILITY. DO I ASSUME THAT THEY HAVEN'T BEEN ORDERED, OR IF SO, WERE ORDERED FROM AN INCOMPETENT MANUFACTURER? WHY RECALL AT ALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662299December 4, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
WHILE IN THE DRIVE THROUGH CAR TURNED OFF AND I COULDN'T STOP AND SCRAPED THE DRIVERSIDE FENDER ON A YELLOW BARRIER POLE. I THOUGHT IT WAS A FLUKE (A WTF MOMENT) SO I NEVER WORRIED ABOUT IT AGAIN. IT STILL CUTS OFF EVERY NOW AND AGAIN BUT I AM USUALLY PARKED OR MOVING SLOWLY. I DID GET PULLED OVER ONE TIME WHEN THE CAR CUT OFF AND TO STOP I HAD TO PUT IT IN PARK SO I WOULDN'T RUN A STOPSIGHN ONTO HWY 99. (HE LET ME GO) WENT FOR THE RECALL ON THE IGNITION SAT FOR OVER AN HOUR ONLY TO BE TOLD THEY DONT HAVE THE REPLACEMENT PART OR KNOW WHEN THEY WILL HAVE IT. ON MANY OCCASIONS I AM UNABLE TO GET THE CAR TO START. WHEN THIS HAPPENS I HAVE TO PLACE THE CAR IN NEUTRAL AND TRY AGAIN. THE CAR WILL START ONCE PLACED IN NEUTRAL. WHENEVER THERE IS A THUNDERSTORM THE DRIVERSIDE REAR DOOR WILL FILL UP WITH WATER FROM THE OUTSIDE. IF I SLAM THE DOOR HARD THE WATER WILL FLOW OUT OF THE BOTTOM. FRONT BRAKES GRIND AND SQUEEK NO MATTER IF THE PADS ARE NEW OR HAVE BEEN ON FOR A WHILE. (I TRIED NEW ROTORS TO) WIRING RECALL WAS FIXED ONLY TO DO THE SAMETHING AS BEFORE MONTHS LATER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10661794December 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V737000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661293November 29, 2014
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I JUST BOUGHT THIS CAR IN JULY 2014 USED WITH 56,000 MILES ON IT. AND I ALREADY HAD IT IN THE SHOP JUST IN THE BEGINNING OF AUGUST BECAUSE THERE WAS A KNOCKING NOISE COMING FROM THE ENGINE. IT SOUNDED LIKE A NORMAL "MORNING KNOCK" BUT IT WAS ALWAYS THERE AND WHEN YOU DROVE IT SOUNDED WORSE. I HAVE NOT STARTED MY CAR ALL DAY TODAY, THEN WHEN I WENT TO GO SOMEWHERE I TRIED TO START MY CAR AND IT JUST GAVE ME TICK NOISES IT WOULD NOT TURN OVER. I KNOW THE BATTERY WASN'T DEAD BECAUSE THE CAR DOOR WAS OPEN AND THERE WAS THE DING NOISES AND THE LIGHTS WERE ALL ON IN THE CAR WHEN THE DOORS WERE OPEN. NOW I HAVE GOTTEN THE VEHICLE TO TURN OVER, BUT WITH A 1 YEAR OLD I AM TERRIFIED TO DRIVE MY ALMOST NEW CAR! I NEED SOMETHING FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661059November 26, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER, VEHICLE SPEED CONTROL
THE PART THAT IS DEFECTED IS TIPM(TOTAL INTEGRATED POWER MODULE) WHICH I GUESS YOU CAN SAY THE BRAIN. I WAS DRIVING ON MY WAY TO WORK AND ALL OF A SUDDEN MY WHOLE DASH BOARD GOES DARK AND THEN THAT'S WHEN THINGS WENT CRAZY. THE WIPERS STARTING GOING AND WOULD NOT STOP, THIS WAS A DRY DAY CAN YOU IMAGINE. THE GAUGES WENT HAYWIRE SUCH AS MY THERMOSTAT WENT TO ZERO, SIGNAL LIGHTS WOULD NOT WORK, RADIO DIED, GAS LIGHT CAME ON AND NO SPEED ODOMETER. ALL THIS TO SAY THAT I TRAVEL ABOUT 65 MILES OR SO ONE WAY TO WORK. DID NOT KNOW WHAT TO THINK OF THIS AND AS I CONTINUE DRIVING THANK GOODNESS TO THAT. THE DASH BOARD START AGAIN TO GO DARK AND THINGS CAME BACK ON AND THIS HAPPEN AGAIN BEFORE I GOT TO WORK. NEED LESS TO SAY WHAT A WAY TO START OUT THE MORNING, I THOUGHT THERE MAY HAVE BEEN A GREMLIN IN MY VEHICLE OR SOME GHOST FROM PASS. TRYING TO BRUSH THIS OFF AND SAID THIS WAS A FLUKE OR SOMETHING. I DID FINALLY TAKE IT TO A DEALER AND THIS WAS WHAT WAS TOLD TO ME AND THE COST IS ALMOST $900.00 JUST FOR THIS PART, THAT IS CRAZY. I DID NOT FIX THIS THAT DAY BECAUSE I SAID THIS IS RIDICULOUS. THEN IN READING UP ON THIS ISSUE THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS SITUATION WITH AUTO/DEALER AND THEY REFUSE TO RECALL AND TAKE CARE OF THIS REAL SAFETY ISSUE. THIS WAS ONE OF THERE FIRST CROSS OVER VEHICLE MADE SO THERE WAS ROOM FOR ERROR AND ERRORS SHOULD BE FIX BY THEM. SHAME ON THEM NOT TO. I NEED THIS TO BE TAKEN CARE OF BY THEM NOT ME THE CONSUMER WHO STILL HAS TO PAY FOR THIS VEHICLE. I NEED YOUR HELP! THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660791November 25, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
THE CHECK ENGINE LIGHT CAME ON AND THE CODE SAID IT WAS THE INTAKE MANIFOLD RUNNER CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660684November 24, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE CONTACT'S VEHICLE. AS A RESULT, THE AIRBAGS PARTIALLY DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 10V658000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10660685November 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660221November 22, 2014
STEERING
TURNING LEFT ONTO HIGHWAY, LOST ALL ABILITY TO STEER, BRAKE, ETC. CAR JUST FROZE UP. PUT ON FLASHERS, COASTED TO RIGHT SIDE OF ROAD (NO LEFT SHOULDER) ACROSS TRAFFIC. TURNED IGNITION OFF, RESTARTED IN 1 MINUTE, AND WAS ABLE TO DRIVE AWAY. THIS HAS BEEN HAPPENING WITH INCREASING FREQUENCY SINCE, NOW SEVERAL TIMES A WEEK USUALLY WITH TURNS RIGHT OR LEFT. TOOK TO DEALER "COULD NOT REPRODUCE", BUT SAID THE ABS BAD SO INSTALLED NEW ABS, INSTALLED RECALLED IGNITION SWITCH BUT ACTUALLY NOW HAPPENING MORE! TAKING TO DIFFERENT LOCAL DODGE DEALER TO ASSESS SINCE NOT SATISFIED WITH PRIMARY DEALER (PURCHASED VEHICLE) AND THEIR LACK OF FURTHER DIAGNOSTIC TESTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660006November 21, 2014
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE ON BACK ORDER AND WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO EXPERIENCED AN INTERMITTENT FAILURE WHERE THE KEY WOULD EITHER FAIL TO TURN OR BECOME STUCK IN THE IGNITION SWITCH. AFTER SEVERAL FAILED ATTEMPTS, THE KEY WOULD EVENTUALLY RELEASE FROM THE IGNITION SWITCH. ADDITIONALLY, THE CRUISE CONTROL WOULD FAIL TO ENGAGE WHEN ACTIVATED AT VARIOUS SPEEDS. THE MANUFACTURER WAS NOT MADE AWARE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660181November 21, 2014
ELECTRICAL SYSTEM
ON FOUR SEPARATE OCCASIONS, I ATTEMPTED TO START MY VEHICLE (ALL LIGHTS, RADIO WORK) AND ONLY HEAR CLICKS OF THE STARTER AND THE VEHICLE DID NOT START. ON THE SECOND OCCASION, THE VEHICLE FINALLY STARTED AFTER APPROXIMATELY THIRTY MINUTES. I TOOK THE JOURNEY TO AN AUTO CENTER AND THEY TESTED THE BATTERY, WHICH WAS REGISTERING AT 490 CCA AND THEY SUGGESTED I GET A BATTERY SOON. ON THE THIRD OCCASION, I WENT TO PICK MY WIFE UP FROM A DOCTORS APPOINTMENT AND STOPPED THE JOURNEY FOR LESS THAN FIVE MINUTES. I ATTEMPTED TO START THE JOURNEY AND IT DID NOT START FOR OVER 30 MINUTES. I ATTEMPTED TO HAVE THE VEHICLE JUMP STARTED; HOWEVER, AFTER THREE SEPARATE VEHICLES ATTEMPTED TO JUMP MY JOURNEY, IT DID NOT START AND HAD TO CALL A TOW TRUCK. AFTER THE TOW TRUCK DRIVER CHARGED THE BATTERY FOR APPROXIMATELY 5 MINUTES, THE VEHICLE STARTED. I IMMEDIATELY HAD THE BATTERY REPLACED AND THOUGHT THE ISSUES WAS SOLVED. ON THE FOURTH OCCASION, ALL FOUR OF WHICH TOOK PLACE IN A THREE WEEK PERIOD, AFTER STOPPING AT A STORE FOR APPROXIMATELY 10 MINUTES, THE JOURNEY DID NOT START. AFTER WAITING FOR APPROXIMATELY 30 MINUTES, THE VEHICLE FINALLY STARTED. I HAVE REVIEWED THE RECALLS AND THIS IS NOT LISTED, YET THERE ARE MULTIPLE COMPLAINTS OF THIS ISSUE. I WILL BE ATTEMPTING TO HAVE ALL CURRENT RECALLS REPAIRED AND HOPE THIS ISSUE IS TAKE CARE OF BEFORE MYSELF OR SOMEONE IN MY FAMILY IS SERIOUSLY INJURED DUE TO THIS HAPPENING WHILE DRIVING ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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