Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10676689January 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHRYSLER JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 03/24/15*LJ UPDATED 9/18/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672992January 16, 2015
ENGINE
TL-THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676136January 16, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
2009 DODGE JOURNEY HAS A RECALL ( L25) ON THE WIN MODULE DETENT RING , THIS VEHICLE WAS SOLD TO ME BY A DEALERSHIP IN 2012 WITH NOTHING SHOWING ON THE CAR FAX OF THIS RECALL. THE RECALL CAUSE THE KEY TO SLIP FROM THE IGNITION AND COMPLETELY SHUTTING THE CAR DOWN WHILE MOVING. THE KEY INADVERTENTLY MOVES AND THE ENGINE SHUT DOWN , DEPOWERING THE AIR BAGS, POWER STEERING AND POWER BRAKING. WHEN INITIALLY CALLING IN THE COMPLAINT , CHRYSLER/ DODGE EXPLAINED THAT THERE IS NO FIX OR PART YET AVAILABLE. I FURTHER EXPLAINED AS A SINGLE MOTHER THIS WAS A HUGE SAFETY HAZARD , BECAUSE IN MULTIPLE OCCASIONS I HAVE BEEN ON A FREEWAY OR STREET AND ALMOST ROLLED INTO ANOTHER CAR , ROLLING DOWN BACKWARDS ON A FREEWAY RAMP UNABLE TO BRAKE OR TELEPHONE POLE. DODGE/CHRYSLER STATED I WOULD JUST HAVE TO WAIT OR TAKE IT TO A DEALERSHIP FOR A TEMPORARY FIX.( THIS SAME TEMPORARY FIX IS NOTED IN THE DODGE DEALER SYSTEM NOT TO PUT IN THE NEWER YEAR PARTS INTO AN OLDER MODEL CAR ) AFTER CALLING AND GOING UP TO THEIR RECOMMENDED DEALERSHIPS FOR DODGE THE SERVICE DEPARTMENT STATES THEY HAVE THEIR HANDS TIED BECAUSE THERE IS STILL NO PART AVAILABLE FOR THE YEAR OF MY CAR. THEY ALSO STATED I WOULD HAVE TO PAY OUT OF POCKET ALMOST 700 DOLLARS FOR A TEMP FIX USING A NEWER MODEL CAR THAT MAY OR MAY NOT FIX IT . I AM COMPLETELY TERRIFIED TO DRIVE MY CAR THAT I HAVE TO CONTINUE TO PAY ON AND DODGE/CHRYSLER IS COMPLETELY BRUSHING OFF THE ISSUE. GOD FORBID IF WE ARE HARMED OR EVENTUALLY IN AN ACCIDENT WAITING 3 YEARS LATER FOR A REPAIR FOR THIS VEHICLE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672700January 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,812. UPDATED 03/17/15*LJ UPDATED 10/15/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672800January 15, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
VEHICLE BATTERY DRAINED. REPLACED BATTERY AND WIPERS STAYED ON CONTINUOUSLY. MULTI FUNCTION SWITCH WAS INOPERATIVE WHICH CONTROLS THE TURN SIGNALS, HIGH AND LOW BEAM, AND FOG LIGHTS. FACTORY NAVIGATION WITH SURROUNDING AREA CAUGHT FIRE WITH NO KEY IN THE IGNITION WHILE CAR WAS PARKED IN DRIVEWAY RESULTING IN TOTAL LOSS OF VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10672474January 14, 2015
POWER TRAIN
THE OUTPUT SEAL ON THE TRANSFER CASE FAILED AND WAS LEAKING ON TO THE EXHAUST. HAD IT REPLACE AND IT HAS FAILED A SECOND TIME AND THE DEALER INFORMED ME THAT THE SEAL WILL ONLY BE REPLACED ONCE AND AFTER THAT THE WHOLE TRANSFER CASE HAS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671357January 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671400January 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40-60 MPH AND ATTEMPTING TO DECELERATE, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REMEDY. THE CONTACT MENTIONED THAT THE IGNITION KEY WAS THE ONLY ITEM IN THE KEY RING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671379January 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670918January 8, 2015
SERVICE BRAKES
WE ARE ON OUR THIRD SET OF FRONT BRAKES AND SECOND SET OF REAR. NOW THEY ARE SAYING MY REAR BRAKES HAVE 5% BRAKE LEFT. SO, I WILL NEED NEW BRAKES AND ROTORS. THE GUY AT DODGE BLAMED MY WIFE FOR THE WAY SHE DRIVES. PT HERE IS NO PROBLEM WITH THE WAY SHE DRIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670771January 7, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL-THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR UPDATED 3/4/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670406January 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THE KEY WAS REMOVED AND REINSERTED INTO THE IGNITION. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE PERSISTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670158January 5, 2015
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE WILL NOT START INTERMITTENTLY. AFTER SEVERAL COSTLY REPAIRS THE ISSUE PERSISTS AND THE DEALER AND MANUFACTURER DENY KNOWLEDGE OF THE PROBLEM OR REPORT THAT THEY CANNOT DUPLICATE IT. THIS SEEMS DISINGENUOUS SINCE ALL CAR SITES I EVALUATED PRIOR TO THIS COMPLAINT LIST THIS SAME ISSUE IN ABUNDANCE. I ALSO HAVE HAD TO REPAIR OR REPLACE THE BRAKE SYSTEMS AND AM CURRENTLY RECEIVING WARNING LIGHTS FOR THE ESP AND BAS. THE MODEL YEAR IS POORLY MANUFACTURED AND THE MANUFACTURER IS NOT TAKING RESPONSIBILITY. IT HAS ALSO BEEN EXTREMELY DANGEROUS (MULTIPLE INCIDENCE OF STRANDING IN THE MIDDLE OF WINTER WITHOUT HEAT UP TO 2 HOURS WITH SMALL CHILDREN AFTER WHICH THE CAR WILL MIRACULOUSLY START.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670229January 5, 2015
ELECTRICAL SYSTEM
IN OCT., 2014 I RECEIVED A RECALL NOTICE L25/NHTSA 14V-373. I HAVE CALLED MY DEALER AND CHRYSLER'S VEHICLE SAFETY HOTLINE TWICE, AND AGAIN TODAY. BOTH REPORT THAT "THE PROBLEM IS IN THE IGNITION SWITCH, BUT THAT "THE REPAIR PARTS ARE NOT AVAILABLE, NOR DO THEY HAVE AN ETA FOR THEIR ARRIVAL". LAST EVENING MY CAR'S ENGINE SHUT OFF WHILE I WAS DRIVING AT ABOUT 40 MPH. I RESTARTED AND IT STOPPED AGAIN. I HAD PLENTY OF GAS AND THE CAR HAS RUN NORMALLY SINCE. HOWEVER, THE CAR BEHIND ME ALMOST DIDN'T STOP IN TIME. HOW CAN THIS VEHICLE BE SAFE TO DRIVE? WHAT IF I HAD BEEN GOING 65 MPH ON THE INTERSTATE? I WAS EMPLOYED FOR MANY YEARS IN THE MANUFACTURING INDUSTRY AND NEVER HEARD OF PLACING , OR RECEIVING AN ORDER WITHOUT OBTAINING A DELIVERY COMMITMENT. WHAT IS GOING ON HERE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669962January 4, 2015
ELECTRICAL SYSTEM
THIS IS THE 3RD TIME THE CAR HAS LEFT ME STRANDED. THE IGNITION WILL NOT TURN OVER. THE BATTERY IS FINE, THE TANK IS FULL. I RECEIVED A RECALL FOR THE IGNITION FOB BUT WAS TOLD BY THE DEALER THAT THE PART IS NOT IN. ITS BEEN MORE THAN 6 MONTHS. I'D LIKE TO KNOW WHAT MY RIGHT ARE. ISN'T THE MANUFACTURER OBLIGATED TO FIX THE KNOWN/ADMITTED PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669690January 2, 2015
ENGINE
AS I WAS TURNING INTO A SUBDIVISION A LOUD KNOCKING NOISE FOLLOWED BY A SQUEAL AND MY ENGINE COMPLETELY SHUT DOWN AND SEIZED. I HAVE A LITTLE OVER 83,000 MILES ON MY 2009 DODGE JOURNEY. THERE WERE NO INDICATIONS OF ANY PROBLEMS. IT WAS ONE OF THE QUIETEST VEHICLES I HAVE EVER OWNED, AND THIS HAPPENED OUT OF NO WHERE. THE SHOP HAS INFORMED US THAT THE ENGINE IS COMPLETELY SEIZED AND NEEDS TO BE REPLACED. THE MECHANIC HAS NOT SEEN SUCH SILVERY OIL IN A LONG TIME. THIS COMES ACROSS LIKE A MANUFACTURE ERROR SUCH AS YOUR RECALL FOR THE ROD BEARING IN YOUR 2012. CAN SOMEONE PLEASE INVESTIGATE THIS. I JUST MADE MY THIRD PAYMENT ON THIS VEHICLE, AND NOW I AM WITHOUT A VEHICLE, AFTER OWNING IT FOR 87 DAYS AT THE TIME OF INCIDENT. AN OIL CHANGE WAS DONE APPROXIMATELY 1000 MILES PRIOR TO THE INCIDENT AND THERE WERE ABSOLUTELY NO WARNING SIGNS. WE NEED OUR VEHICLE, AND IT IS GOING TO COST $4000 TO FIX, AND WE STILL OWE OVER $10,000 BECAUSE WE PURCHASED IT ON SEPTEMBER 25, 2014 AND THIS HAPPENED ON DECEMBER 22, 2014. THIS HAS TO BE A MANUFACTURING ISSUE. PLEASE ADVISE AS TO WHAT TO DO TO HAVE THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669173December 30, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE WILL STALL WITHOUT WARNING FOR NO APPARENT REASON AT ANY SPEED. ON OCT 3, 2014 I WAS TAKING MY CHILD TO SCHOOL WHEN THE CAR STALLED IN AN INTERSECTION. AFTER THE LIGHT TURNED GREEN I PROCEEDED TO THE INTERSECTION AND STALLED UPON ENTERING THE INTERSECTION. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND RESTART WITHIN ~10 SECONDS. THIS ISSUE REPEATED ITSELF AT LEAST TWICE WHILE EN ROUTE FROM MY HOME TO A NEARBY SERVICE SHOP (FOLTZ AUTO) WHICH DETERMINED THERE WAS NO ISSUE THE BATTERY OR IGNITION. ON 10/5/14 I TOOK THE VEHICLE TO HERITAGE CHRYSLER (21234) AND HAD THE CAR SERVICED FOR TWO REASONS: THE MAIN REASON WAS THE ABOVE ISSUE AND A SECONDARY ISSUE WAS THE MAIN ODOMETER (NOT THE TRIP ODOMETER) AT SOME POINT HAD RESET ITSELF LEAVING A DISPLAY OF AN INCORRECT MILEAGE MUCH LOWER THAN THE ACTUAL MILEAGE. THE DEALER COULD NOT RECREATE THE STALLING ISSUE OR OFFER ANY SOLUTION, BUT NOTED THAT ANOTHER ELECTRICAL ISSUE WAS CAUSING THE ODOMETER TO DISPLAY AN INCORRECT MILEAGE; THE FIX WAS TO REPLACE THE INSTRUMENT CLUSTER ASSEMBLY. AFTER HAVING THE INSTRUMENT CLUSTER REPLACED, THE ISSUE DID NOT REOCCUR UNTIL 12/26/2014, WHEN THE CAR STALLED THREE TIMES WITHOUT WARNING AT ~40 MPH, LEAVING THE CAR COMPLETELY "DEAD" EACH TIME, AND ONCE CAUSING THE CAR TO VEER QUICKLY TOWARDS ANOTHER CAR AS I WAS IN THE PROCESS OF TURNING THE WHEEL AROUND A SLIGHT CURVE WHEN THE CAR LOCKED UP. THE CAR RESTARTED IN NEUTRAL AND CONTINUED ON IN EACH INCIDENT UNTIL I WAS ABLE TO SAFELY REACH MY HOME - I DID NOT FURTHER DRIVE THE CAR. MY CONCERN IS THAT THE MANUFACTURER KNOWS, OR SHOW KNOW, OF MULTIPLE ISSUES WHERE THIS MODEL AND MODEL YEAR VEHICLE HAS RANDOMLY STALLED WITHOUT WARNING AND CAN NOT OFFER A SOLUTION TO THE PROBLEM. CONSUMERS ARE LEFT TO GUESS WHICH REPAIRS TO UNDERTAKE AT SIGNIFICANT EXPENSE, WHILE DRIVING A CAR THAT COULD CONTINUE TO HAVE THE SAME ISSUES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661717December 29, 2014
ELECTRICAL SYSTEM
SAFETY RECALL ON CHRYSLER. UPON STARTING YOUR VEHICLE THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), MAY NOT FULLY SEAT IN THE "ON" POSITION. *MW THE CONSUMER WAS INFORMED THE PART WAS NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668825December 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO BE REMOVED FROM THE IGNITION. IN ADDITION, THE ENGINE STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC, WHO REPLACED THE BATTERY AND THE MAIN KEY BUT THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668189December 24, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST AND HANDS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DEEMED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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