Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10692135March 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691732March 3, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691491March 2, 2015
ELECTRICAL SYSTEM
IN OCTOBER 2014 I RECEIVED A LETTER STATING CHRYSLER HAD A SAFETY RECALL ON THE FREQUENCY OPERATED BUTTON IGNITION KEY FOR MY JOURNEY. AS OF MARCH 2, 2105 I HAVE YET TO RECEIVE A LETTER TO GET THIS FIXED. I THINK 6 MONTHS IS MORE THAN ENOUGH TIME TO HAVE THIS RECALL TAKEN CARE OF FOR MY CAR. THE LETTER SAID I HAD TO WAIT FOR ANOTHER LETTER STATING THE PART WAS AT THE DEALER. I HAVE NEVER GOTTEN THIS LETTER. COULD YOU PLEASE TELL ME WHAT IS TAKING SO LONG AND WHEN THIS PROBLEM WILL BE FIXED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691019February 27, 2015
ELECTRICAL SYSTEM
WHEN THE CAR WAS STARTED THE WINDSHIELD WIPERS CAME ON AND CANNOT BE SHUT OFF OR THE SPEED CHANGED. THE HEADLIGHTS CANNOT BE DIMMED. THE DIRECTION SIGNALS DO NOT WORK. THE FOG LAMPS DO NOT WORK. SITTING IN THE GARAGE UNATTENDED THE CAR LOCKED ITSELF. WITHOUT THE KEY IN THE IGNITION 2 RED LIGHTS ON THE DASH ARE NOW BLINKING. I PURCHASED THE CAR FROM AL WEST CHRYSLER IN ROLLA, MO ON 2/11/2015 BUT WAS NOT ABLE TO PICK THE CAR UP UNTIL THE NEXT DAY DUE TO AN UNDISCLOSED ELECTRICAL PROBLEM. I ASKED [XXX] IN THE AL WEST SERVICE DEPARTMENT TO REPORT THE ISSUE TO CHRYSLER CORP. BUT HE SAID IT WOULD DO NO GOOD THAT I WOULD HAVE TO REPORT IT MYSELF AND GAVE ME AN INCORRECT PHONE NUMBER TO CALL. I AM CURRENTLY LOOKING FOR A CORRECT NUMBER FOR THE CHRYSLER SAFETY DEPT. I FEEL THIS IS A SAFETY ISSUE THAT OUGHT TO BE CORRECTED AT CHRYSLER'S EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691024February 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. EACH TIME THE FAILURE OCCURRED, THE CONTACT HAD TO RESTART THE VEHICLE TO RESET THE COMPUTER. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER WHO REPLACED THE DETENT SPRING FOR MANUFACTURER RECALL NUMBER L25, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AT A SLIGHT CURVE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A BARRIER. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE NECK AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10691131February 27, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE VEERED TO THE LEFT SIDE OF THE ROAD INTO TERRAIN. THE VEHICLE THEN ROLLED OVER MULTIPLE TIMES UNTIL COMING TO A STOP IN A WATER DRAIN DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER DAUGHTER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER'S RIGHT SIDE OF THE FACE WAS SEVERELY BRUISED AND NECK AND SPINE TRAUMA WAS SUSTAINED. THE CONTACT NEEDED AN MRI ON THE WRIST, ARM, NECK, AND LOWER LUMBAR AREA TO FURTHER DIAGNOSE THE EXTENT OF HER INJURIES. THE CONTACT'S DAUGHTER HAD A KNOT ON HER FOREHEAD AND WAS TREATED FOR A POSSIBLE CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS AFFECTED BY NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 75,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10690770February 26, 2015
UNKNOWN OR OTHER
GOT A RECALL FOR THE FOBIK IN SEPTEMBER WENT TO THE DEALER COURTESY MOTORS THEY SAID THEY PUT OUR NAME ONLIST SHOULD BE IN DECEMBER WELL HERE IT IS END OF FEB. AND STILL NO PART IS THERE STILL AHO;D UP ON THIS PART? ALSO MY AIRVBBAG LIGHT HAS BEEN ON SINCE THEN IS THIS PART OF THE PROBLEM WITH THAT PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690832February 26, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE DECELERATED. THE CONTACT MENTIONED THAT THE TOP SPEED OBTAINED WAS 25 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE THROTTLE BODY WAS REPLACED; HOWEVER, THE FAILURE RECURRED MORE THAN TEN TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690270February 24, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690290February 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690345February 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689562February 20, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN ATTEMPTING TO TURN OFF THE VEHICLE, THE KEY BECAME STUCK IN THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684273February 19, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE VEHICLE WAS REPAIRED ACCORDING TO AN UNKNOWN MANUFACTURER RECALL RELATED TO THE WIRELESS IGNITION RING, THE ABS LIGHT AND TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNLESS IT WAS IN THE NEUTRAL POSITION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689433February 19, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683979February 18, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE ROAD, (THE ROAD HAS A SLOPE) MY CAR HIT A BUMP IN THE ROAD AND SHUT COMPLETELY OFF. I KEPT PRESSING THE BRAKE BUT IT DIDN'T STOP THE CAR FROM ROLLING DOWN HILL BECAUSE THERE WAS NO POWER TO THE CAR. MY CAR ROLLED INTO THE BACK OF ANOTHER CAR. THIS VEHICLE IS PART OF A RECALL AND I HAVE MADE SEVERAL TRIPS TO A DEALER TO GET IT REPAIRED BUT I AM TOLD EACH TIME THAT THE PART IS NOT AVAILABLE. I AM AFRAID TO DRIVE THIS CAR. THIS TIME IT WAS AN ACCIDENT THE NEXT TIME IT SHUTS OFF IT MAY BE A FATALITY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10684114February 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682930February 12, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED. THE FAILURE OCCURRED ON THREE OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682488February 10, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682620February 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,893.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682089February 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT "BAD KEY" DISPLAYED ON THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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