Dodge Journey Complaints (2013)

353 consumer complaints on file.

#11428856August 12, 2021
SERVICE BRAKES
Antilock break system ABS wiring
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428573August 10, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicles ABS and Traction lights came on several times and went off. There is a grinding sound when I try to break. I have to pay $65 to have the issue diagnosed. This vehicle has given me problems since I got it. I need to have this fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427131July 30, 2021
UNKNOWN OR OTHER, AIR BAGS
Dodge Journey 2013 Headrest deployment while driving down the road for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426766July 28, 2021
STEERING, POWER TRAIN, ENGINE
The contact owns a 2013 Dodge Journey. The contact stated initially noticed that power steering fluid was leaking onto his driveway. The contact also stated that while driving at slower speeds, extra effort was needed to steer the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V273000 (Steering) however, the Vin was not included. Additionally, he also stated that while his wife was at stop light, the vehicle shut-off while accelerating. The contact stated that his wife was unaware if any warning light was illuminated on the instrument panel. She was able to immediately restart the vehicle and resume normal driving. Neither the dealer nor the manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423529July 6, 2021
SEATS
Active head rest deployed. Car was off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421877June 22, 2021
SEATS
THE PASSENGER HEADREST DEPLOYED WHILE VEHICLE WAS IN DRIVEWAY. TRIED TO RESET HEADREST AND WHERE THE PIN IS MOUNTED IS BROKE. PIN IS STILL IN LATCH ASSEMBLY AND CANNOT BE RESET. AFTER GOOGLING IT WAS SUGGESTED I SEND A REPORT TO YOU. WE HAVE NEVER RECEIVED A RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412984April 20, 2021
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE AT A STOP LIGHT WITH THE REAR DEFROSTER ACTIVATED, SHE HEARD A LOUD POPPING SOUND AS THE REAR WINDSHIELD STARTED CRACKING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407541April 12, 2021
ELECTRICAL SYSTEM, ENGINE
MY CAR STALLED ON ME WHILE DRIVING. THE FIRST TIME (2014) IT HAPPENED I WAS MAKING A TURN ON A CITY STREET. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND ANYTHING WRONG WITH IT WHILE UNDER WARRANTY. IT JUST STALLED WHILE DRIVING LAST WEEK FOR A SECOND TIME. I WAS WAITING ON A LIGHT ON A CITY STREET. MY CAR WAS COMPLETELY DEAD I COULDN'T PUT THE HAZARD LIGHTS ON. I WAS IN THE MIDDLE OF A SCHOOL ZONE. I TRIED STARTING IT AND NOTHING. TWO GENTLEMEN HAD TO PUSH MY CAR OUT OF TRAFFIC. THIS IS VERY UNSAFE, IMAGINE HAD I BEEN ON THE HIGHWAY SOMEONE WOULD OF HIT FROM ME BEHIND AS I HAD NO POWER AT ALL. THERE WAS NO WAY OF WARNING THE CARS BEHIND ME AS I HAD NO POWER. I REPLACED THE BATTERY IN 1/2021 AND ALTERNATOR IN 3/2021. I HAVE SEEN MANY COMPLAINTS ON THE DODGE FORUM WEBSITE I BELIEVE SOMETHING HAS TO BE DONE FOR SAFETY ISSUES. ALSO MY BLUETOOTH SYSTEM IS NOT WORKING THAT IS ALSO A SAFETY ISSUE. I DID COMPLAIN TO DODGE AND THEY COULDN'T DO ANYTHING ABOUT IT. I HAVE SEEN A LOT OF COMPLAINTS ON THE DODGE FORUM WEBSITE. MY DODGE JOURNEY IS CURRENTLY AT A SHOP UNDER DIAGNOSTICS. IT MAKES IT UNSAFE FOR ME TO WANT TO DRIVE IT AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405427March 29, 2021
ENGINE
MY VEHICLE HAS A PENTASTAR 3.6L V6 AND 117000APPX. MILES. IT WAS RECENTLY DIAGNOSED WITH A CRACKED CYLINDER HEAD. THIS HAS BEEN AN ISSUE WITH THESE ENGINES BUT, FOR SOME REASON, I'M BEING TOLD IT IS NOT COVERED UNDER SERVICE BULLETIN 09-002-14.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396039February 13, 2021
STEERING
POWER STEERING PRESSURE LINE RUPTURED IN FREEZING WEATHER CAUSING THE PUMP TO FAIL. PUMP AND LINE NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394760February 5, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
MY REAR WINDSHIELD WIPER DIED ON MY 2013 DODGE JOURNEY OVER A YEAR AGO, I WAS TOLD BY DODGE THAT I NEEDED A NEW MOTOR, SO I PURCHASED ONE ON MY OWN, AND IT DIDN'T WORK. SO I RESEARCHED THIS ISSUE TO FIND OUT THAT, IT WAS A WIRING HARNESS THAT WAS CUT FROM REAR DOOR OPENING AND CLOSING I FOUND OUT THAT THERE ARE A LOT OF PEOPLE THAT HAS THE SAME ISSUE THIS ISSUE SHOWED EXPOSED WIRING. EVERY TIME WITCH COULD. CAUSE AN ELECTRICAL FIRE HAZARD PLEASE ADDRESS MY NUMBER IS [XXX] THE PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389173January 21, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE'S ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE OIL PRESSURE SWITCH FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER (CHERRY HILL DODGE CHRYSLER JEEP RAM 1708 NJ-70, CHERRY HILL, NJ 08002; (856) 471-1058) WHO STATED THAT THE LEAKING OIL COOLER HOUSING ADAPTER ENGINE AND GASKET INTAKE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.*LN CONSUMER WAS INFORMED BY THE DEALER COVERAGE HAS EXPIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388817January 19, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 40-60 MPH, THE VEHICLE BEGAN TO JERK INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GREGGCO AUTO SALES (2015 AE MOORE DR, MOODY, AL 35004, (205) 603-3837) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387435January 10, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
THUS THE 4TH TIME WIN THIN A 2 YEAR PERIOD THAT MY 2013 DODGE JOURNEY LET ME SIT. TIME 1&2 BATTERY NEED TO BE REPLACED, A COSTLY BILL. 3RD TIME THE FUSE BLEW. ALL 3 TIMES MY CARS CHECK ENGINE LIGHT CAME ON & A WEEKS LET ME SIT. AS OF JAN. 8, AGAIN MY CAR LEAVING ME, ENGINE LIGHT CAME ON & A WEEKS LATER LEFT ME SIT. NOT SURE WHAT TO DO AT THIS POINT, I'M UNEMPLOYED & HAVE A CAR PAYMENT, I CAN'T AFFORD A COSTLY REPAIR. THIS SEEMS TO BE A GENERAL PROBLEM WITH THE JOURNEYS, WHY ON EARTH AREN'T YOU RECALLING THEM. I KNOW THAT IT WOULD BE COSTLY, BUT AT LEAST YOU MIGHT HAVE HAPPY CUSTOMERS. I'M THINKING OF SURRENDERING THE VEHICLE DUE TO THIS CONTINUOUS NO START PROBLEM. MY NEXT STEP IS TO FILE A COMPLAINT WITH CHRYSLER CAPITAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386585January 5, 2021
AIR BAGS
DRIVERS HEADREST BLEW, WHILE BACKING UP
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11366320October 25, 2020
SEATS
ACTIVE HEAD RESTRAINT HEADREST ON FRONT PASSENGER SIDE DEPLOYED ON ITS OWN. CAR WAS STATIONARY AND TURNED OFF. THE PASSENGER WAS BUCKLED IN AND HAD LEANING FORWARD TO OPEN THE GLOVE COMPARTMENT WHEN THE HEAD RESTS POPPED OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364753October 16, 2020
SEATS
AS I WAS DRIVING THE HEAD REST DEPLOYED ON THE DRIVERS SIDE AND SHOVED MY HEAD FORWARD CAUSING ME TO LOSE FOCUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363816October 11, 2020
SEATS
DRIVER'S SIDE HEADREST DEPLOYED WHILE THE CAR WAS TURNED OFF AND PARKED. IT STRUCK DRIVER IN THE BACK OF THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362923October 5, 2020
UNKNOWN OR OTHER
THE REASON I AM FILLING THIS OUT IS THAT I KNOW FOR A FACT THERE ARE 2012 -2013 DODGE JOURNEYS TRANSMISSION MESSING UP I DON'T UNDERSTAND STAND WHY THERE IS NOT A RECALL OF THIS PROBLEM.IF THERE IS ANYTHING Y'ALL CAN DO TO FIX THIS PROBLEM PLEASE HELP US OUT I REALLY LIKE MY VEHICLE AND I DON'T WANT TO TRADE IT NOT JUST YET.MY DODGE JOURNEY IS A 2013 AND THE TRANSMISSION IS STARTING TO MESS UP.IF THERE IS ANYTHING YOU CAN HELP US WITH PLEASE DO.WHEN I GOT THIS VEHICLE FROM THE KIA PLACE THEY TOLD US THAT IT WAS SUPPOSE TO SHIFT HARD LIKE IT DOES BUT I WAS CONCERNED THAT IS WHY I ASK ABOUT IT . BUT FOR YEARS I HAVE DROVE THIS VEHICLE AND NOW IT IS FIXING TO COST ME UP TO 3000.00 DOLLARS TO HAVE IT FIX.PLEASE HELP US ALL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361586September 28, 2020
SEATS
PASSENGER SIDE HEADREST DEPLOYED WHILE VEHICLE WAS PARKED & UNOCCUPIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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