Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10749703August 19, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749447August 18, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/2/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749489August 18, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749513August 18, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ UPDATED 09/24/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748415August 17, 2015
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE RECALL NOTICE. *SMD RECALL # 14V373000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748955August 16, 2015
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
ON MULTIPLE OCCASIONS OVER THE PAST FEW YEARS MY 2009 DODGE JOURNEY WILL NOT START. THERE IS NO WARNING AND IT'S BECOME A GAMBLE TO DRIVE MY CAR AND RISK GETTING STRANDED SOMEWHERE. THE VEHICLE WILL JUST CLICK WHEN I TURN THE KEYFOB AND SOUNDS LIKE A DEAD BATTERY, BUT ALL LIGHTS, RADIO, WINDOWS ETC WORK FINE. I HAVE REPLACED THE BATTERY 3X AS SUGGESTED BY MY LOCAL DODGE DEALERSHIP BUT THEY FAIL TO IDENTIFY WHY THIS IS A RECURRING PROBLEM. I HAVE ALSO BEEN WAITING FOR ALMOST A YEAR FOR REPAIRS RELATED TO RECALLS THEY ARE UNABLE TO CORRECT SINCE THE PARTS ARE NOT AVAILABLE. MY VEHICLE ALSO HAS A HISTORY OF THE PANIC ALARM GOING OFF WHEN PUSHING THE UNLOCK BUTTON THE KEYFOB (I'VE MADE SURE THE PANIC WAS NOT HIT BY ACCIDENT - THIS IS NOT OPERATOR ERROR). ONCE THE PANIC ALARM IS SOUNDING THE KEYFOB BECOMES USELESS AND WON'T WORK. I HAVE TO TAKE THE KEY OUT OF THE FOB, UNLOCK THE DOOR USING THE KEY, GET IN PUT KEYFOB IN CAR TURN CAR ON, TURN CAR BACK OFF, TAKE KEYFOB OUT OF IGNITION AND CLICK THE UNLOCK AND/OR PANIC BUTTONS TO GET THE ALARM TO SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748911August 15, 2015
UNKNOWN OR OTHER
MY 2009 DODGE JOURNEY WILL SOMETIMES NOT START UP. THE FIRST EVENT WAS ON SATURDAY, JUNE 6TH. THE CAR TURNS ON BUT THE FAILS TO TURN OVER UNRELIABLY AND OFTEN. THE CAR IS UNPREDICTABLE. BEING ABLE TO GO ANYWHERE HAS BEEN A ROLL OF THE DICE. WE HAVE A RECALL ON THE JOURNEY SET UP WITH MILOSCH PALACE DEALERSHIP IN MICHIGAN, OUR DEALERSHIP. HOWEVER, THEY HAVE BEEN VERY UNRELIABLE. WE RECEIVED THE RECALL LETTER IN JUNE. WE WERE SET UP AN APPOINTMENT ON JULY 9TH AND TOLD WE HAD A PART WAITING FOR US. WE SHOWED UP TO THE SCHEDULED APPOINTMENT AND THEY DID NOT HAVE A PART FOR US. THEY THEN TOLD US IT WAS BACK ORDERED AND WE WOULD BE INFORMED WHEN THE PART ARRIVED. IT HAS BEEN OVER A MONTH SINCE THE APPOINTMENT AND OVER TWO MONTHS SINCE WE HAVE BEEN INFORMED OF THE RECALL AND STILL NO REPAIR. THIS IS UNACCEPTABLE. WE STILL HAVE YET TO RECEIVE THE PART FOR REPAIR ON THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748739August 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748509August 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED AFTER STARTING. AFTER NUMEROUS ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748584August 13, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748179August 12, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. UPON STARTING, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO START ON THE FOURTH ATTEMPT. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748053August 12, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748054August 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING, THE ELECTRICAL FUNCTIONS FAILED WITHOUT WARNING. IN ADDITION, THE CONTACT MENTIONED THAT WHEN THE KEY WAS PLACED IN THE IGNITION TO THE ON POSITION, THE ENGINE FAILED TO START. THE FAILURES RECURRED MULTIPLE TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747741August 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING OVER A BUMP IN THE ROAD, THE IGNITION KEY FOB CAME OUT OF THE IGNITION SWITCH CAUSING THE VEHICLE TO SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) WAS RECEIVED IN MAY OF 2005. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747328August 10, 2015
ELECTRICAL SYSTEM
A LOT OF ELECTRICAL ISSUES WITH MY JORNEY, NO INJURIES SO FAR BUT NOW AM AFRAID TO DRIVE MY CAR VERY FAR DISTANCES. MY ELECTRIC DOOR LOCKS DO NOT ALWAYS WORK AND THEY CLATTER WE HAVE REPLACED 3 DOOR ACTUATORS AND THE PASSENGER DOOR IS NOW ACTING UP AGAIN AND ONE OF THE WINDOWS DON'T WORK ANYMORE, I TRY TO START MY CAR AND IT JUST CLICKS AND NOTHING HAPPENS, I USUALLY SIT THERE A MINTUE AND TRY AGAIN STILL NOTHING SO I WIGGLE THE GEAR SHIFTER AND IT STARTS! MY DRIVE TRAIN STARTED LEAKING AND WHEN WE CALLED THE DEALER THEY SAID THAT IT NO LONGER WAS COVERED BECAUSE 5 YEARS START WHEN YOU TAKE POSSESSION OF THE CAR SO WE WHERE A COUPLE MONTHS PAST SO WE HAD TO PAY 450.00 TO HAVE THE SEALS REPLACED. WE TOOK THE CAR IN FOR THE REQUIRED 75,000 MILE CHECK AND THEY SAID EVERYTHING WAS FINE. WE HAVE 81,000 MILES ALL HWY MILES ON OUR JOURNEY AND IT IS DUE FOR TIRES THIS WILL BE OUR 4TH SET. ALL THE PAINT IS PEELING OFF THE MIRRORS AND FRONT BUMPER. I HAVE LEATHER SEATS AND THE DRIVER SEAT IS SPLITTING. WE HAVE TAKEN VERY GOOD CARE OF OUR JOURNEY, SERVICED IT REGULARLY AND WAS SO HAPPY TO HAVE OUR BANK LOAN PAID OFF BUT NOW WITH ALL THE RECALL FOR IGNITION AND THE OTHER PROBLEMS WE'VE HAD I NOW WANT TO GET RID OF IT, I NEED TO CONTACT THE DEALER FOR THE XURRENT IGNITION RECALL BUT THE CLOSEST DEALER I'D GREAT FALLS MT AND WE HAVE HAD BAD SERVICE FROM THEM. I WILL NOT BUY ANOTHER DODGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747343August 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747427August 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START SEVERAL TIMES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747512August 10, 2015
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
PERIODICALLY CAR WILL NOT START. TURN THE IGNITION KEY AND WOULD CLICK. WOULD TRY SEVERAL TIMES. AFTER WAITING FOR SOMETIMES AN HOUR OR MORE, CAR WOULD START. THOUGHT RELATED TO IGNITION RECALL. FINALLY HAD IGNITION REPLACED. WITHIN NEXT DAY, DIDN'T START AGAIN. TOOK TO DODGE DEALER. THEY REPLACED IGNITION AGAIN. STILL PERIODICALLY NOT STARTING. TURN KEY AND IT WILL CLICK BUT NOT START. AFTER SEVERAL TRYS, IT WILL START. ALSO, AIRBAG WARNING LIGHT CAME ON. TOOK BACK TO DEALER. DODGE DEALER HAD FOR A WEEK. FINALLY SAID ITS A FAULTY TIPM. SAW THERE IS A CLASS ACTION SUIT AND SEVERAL COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747510August 10, 2015
ELECTRICAL SYSTEM
I RECEIVED A RECALL ON MY 2009 DODGE JOURNEY A FEW WEEKS AGO FOR WIRELESS IGNATION NODE MODULE COULD CAUSE VEHICLE TO SHUT OFF. I CALL RICK KEIFFER DODGE 904-277-699 PART WAS NOT IN. SATURDAY AUG 8TH MY VEHICLE CUT OFF IN TRAFFIC WENT TO KIEIFFER DODGE COULD NOT GET AN ANSWER AFTER SEVERAL CALLS FINALLY WAS TOLD THEY DO NOT HAVE RECALLED PART IN AND CAN NOT ORDER IT ALL THEY CAN DO IS WAIT FOR THEM TO SEEN PART TO THEM . CALLED RECALL ASSISTANCE CENTER 1-800-853-1403 , WAS TOLD THE DEALERSHIP WAS CORRECT I COULD TAKE IT IN TO HAVE DIGNOSTIC RAN TO VERIFY THE RECALL IS THE REASON IT SHUT OFF IN TRAFFIC AND IF SO THEY COULD SEND THEM A PART IN 3 TO 5 BUSINESS DAYS. WHAT IS A RECALL FOR IF THEY ARE NOT GOING TO SEND THE PARTS WHEN THAY HAVE A RECALL . WILL THEY START SENDING THE PARTS WHEN ENOUGH PEOPLE ARE KILLED FROM STALLING IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747542August 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHEN THE VEHICLE WAS IN A PARKED POSITION AND THE IGNITION SWITCH WAS TURNED ON, THE ENTIRE INSTRUMENT PANEL ILLUMINATED INTERMITTENTLY AND THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING AND WAS UNABLE TO TURN OFF. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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